Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More then just a amazing experience

By Brandon S. on 10/20/2019 at 6:50 PM.

We have bought four cars from here, all from Tim, and as crazy as it seems, it gets better every time. I have been to many other dealerships in the past and always find myself back at north penn VW. It is always a painless experience with buying from Tim and he goes far above and beyond every time we work with him. He does more then I’d like to say 98% of salesmen would do when purchasing a vehicle. I told Tim exactly what I wanted he found it the car came in and it didn’t meet his standards and was determined to find another car to make the deal happen all on time which he easily made happen. I walked away more happy then I have ever been buying a car so far. As much as I hate dealerships I’d say I’m bummed that I won’t be able to work with him for awhile now since this car was purchased and I plan on keeping it for a good amount of time. If you’re in the area to this dealership, don’t go anywhere else head straight here and ask for Tim it will be the best experience you will ever have at a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at NorthPenn

By JimandTee on 10/19/2019 at 8:46 PM.

Purchased a new VW Atlas and had a great experience. Never felt pressured. Mike Sinclair was extremely pleasurable to work with. Mike and Jason both came off like genuinely nice people and never felt like they were just trying to make a sale. Mike answered all questions and took his time explaining everything about the car and the process in general.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership to buy and service your VW

By Brendan on 10/17/2019 at 1:10 PM. Helped by Ken B..

I've had a great experience over multiple years with this dealership from a service, to leasing, to sales and I'm happy they are close by. I've been using them for years for servicing my 2011 GTI and my service rep Ken B. has always helpful when any minor or major issues arose. Two years ago I had the pleasure of working with Matt T. on a Jetta lease for my daughter. Matt made the process quick and easy and with no pressure, especially since he knew we needed the car ASAP. I kept in touch with Matt as I've been looking to upgrade from the GTI and I finally pulled the trigger on my new Golf. Matt understood I was dead set on the particulars and helped locate the car and keep it in mint condition until I could get back to pick it up after a trip. Overall the dealership has been great to work with over the past 7 years of being a VW owner and if you're looking for reputable people Ken and Matt are great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest & Reliable

By JD on 10/16/2019 at 9:47 PM.

Great Sales and Service! Ask for Bill or Ken and they will take care of you! Always trustworthy and reliable team at North Penn VW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Battery fob replacement/phone sync Bluetooth.

By CHT on 10/15/2019 at 9:07 PM. Helped by Ken Benton Service.

Battery replaced under warranty. Matt synced new phone to Bluetooth in 5 minutes. Everyone I came in contact with was friendly and very accommodating. Drew also was pleasant and helpful in getting all things completed as efficiently as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Accommodating

By STEVE.LEO on 10/15/2019 at 6:38 PM.

Battery died on a Saturday afternoon, but North Penn Volkswagen was able to service us even though it was closing time! Fast service and price!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very quick

By ChrisM on 9/5/2019 at 6:28 PM. Helped by I don’t remember names.

Came in for battery repair as a walk-in with the idea it would take about an hour or so, but it was maybe 20 minutes and I was driving home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful All around

By FTJDILLON on 10/12/2019 at 2:45 PM. Helped by Ken Benton.

The service at North Penn is always top notch. Ken does an amazing job of letting you know what you need done without trying to up sell you on other services that you don’t. The prices are reasonable and they get the job done right the first time.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Buying a new car is always so stressful, but Bill and...

By Jlavetsky on 10/10/2019 at 1:26 AM.

Buying a new car is always so stressful, but Bill and North Penn VW made it so easy and stress free. Best buying experience I have ever had! Bill went above and beyond to get me the car I wanted for a great price. There was no games and gimmicks. They were very fair on the price they gave me for my trade as well. When my lease is up I am absolutely going back to see Bill at North Penn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure buying experience

By JENIIR on 10/10/2019 at 12:25 AM.

Excellent people to work with. From the beginning to the end an absolute first class dealership.experience. Fair trade and good price on the vehicle we bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The workers are very nice and the service is great and you.

By Von on 10/9/2019 at 6:47 PM.

Because my son and I get great service every time we visit the dealership and the workers are so friendly, and we love VW cars.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Rectified An Issue...

By Heidi on 10/8/2019 at 10:16 PM.

We had an issue with a new 2019 GTI. After Jorge was alerted to this fact, he was a wonderful and empathetic communicator, and facilitated everything to make us feel like North Penn cared about us as customers. He walked us through the process, and made everything right again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Rachel on 10/8/2019 at 6:50 PM.

Antonio Miller is the best thing that could have happened to this dealership!!! He made me feel confident in Volkswagon again. He taught me everything I need to know about my new Tiguan. He made sure I knew what to do and that I wasn’t walking out out the dealership with out knowing nothing. He made me feel comfortable and ready for anything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By WURSTROBERT98 on 10/4/2019 at 11:12 PM.

Great sales staff and employees. Second vehicle purchased at this dealership will return to buy another. Good used vehicle selection and service department runs through these cars very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Just brought my used VW Jetta SEL home. Love my car! All...

By PattyB on 10/4/2019 at 10:30 PM.

Just brought my used VW Jetta SEL home. Love my car! All the guys that helped me from my first internet request to the detailed overview of all the awesome features! Definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By MDKOENIG911 on 10/4/2019 at 6:06 PM.

I’ve been in the automotive business for 30 years. I’ve never had such a thorough, stress free and accommodating experience. Mike Sinclair comes off as very trustworthy, knowledgeable about the product. I dealt with him over the phone for all of the transaction short of signing. I will only buy another Volkswagen from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer service experience

By T.B. on 10/3/2019 at 7:43 PM. Helped by Erin.

I was able to get an appointment right away, got regular updates on status and warranty repairs performed promptly. Best service experience i’ve ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Matthew Treichel, from North Penn VW, has always provided...

By Laura on 10/1/2019 at 7:27 PM.

Matthew Treichel, from North Penn VW, has always provided our family with excellent customer service. He finds exactly what we want and makes the buying process so easy. We remain a VW family because of Matthew and the entire team at North Penn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

VW Review

By Samantha on 9/29/2019 at 10:42 PM.

We had a great preowned car buying experience! Joe was very friendly, knowledgeable and honest, and he really worked with us to get the best deal we could at a very fair price! John was very thorough in carefully explaining every detail of the loan. Overall, we would highly recommend North Penn VW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great honest sales person

By Deb & Tom on 10/1/2019 at 1:18 AM.

We met with Matt Treichel on Saturday afternoon and took a VW Passat for a test drive. Matthew was very easy going and let us make the decision as to whether or not the car was the right choice for us. He was knowledgeable, courteous, professional as well as personal with us. We felt we had known him a long time. Tonight we picked the car up and Matthew made sure the car was in good order before we got there. We are very pleased with the car and will be back to see him as needed. We will also recommend others to North Penn Imports.

I would recommend this dealer.