Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful & non pushy service

By Akark92 on 8/18/2019 at 2:13 PM. Helped by Duarte Bettencourt, Brian Coyle.

We had been looking for a car for quite some time before walking into North Shore Mazda, and always felt on edge walking into dealerships; ready to be pitched to and pushed into trying to get something nicer or more expensive than we wanted. Or felt looked down upon for our age. However that was not our experience with Duarte Bettencourt. He asked us what was important in a car and started at the bottom of our options and helped us work up to the accessories we desired. Helpfully explained all the workings of the car during our test drive, and was extremely unimposing which we greatly appreciated. We ending up signing a lease for a CX-5 and felt like we got it for a very reasonable price, after doing our own research and were explained everything we wanted to know along the way. I would highly recommend going to North Shore Mazda to any friends and family looking for their next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent product consultant

By Father and Daughter on 8/17/2019 at 2:59 PM. Helped by Duarte Bettencourt.

I recently went to North Shore Mazda with my daughter in search of her first car. We had great service from Duarte Bettencourt. He showed us a few vehicles, was knowledgeable about them. He patiently allowed us the time to ask questions and test drive them, but provided no pressure to purchase. It was a thoroughly enjoyable experience dealing with him. He followed up the next day with additional information and was extremely professional throughout the process. We ended up choosing a car at a different dealership just based on the model we are looking for, but I would certainly return to North Shore and deal with Duarte for any future purchase possibilities.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful new car purchase experience!

By Clark on 8/13/2019 at 9:13 PM.

Eric was excellent. Very knowledgeable, patient and thorough. He made the car buying process easy and there was no pressure. Eric made sure the sale was very transparent and worked around our schedule to make sure everything went smoothly. He was kind, courteous and conscious of our budget during the sales process. I would recommend working with him to buy your next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Initial review of Mazda CX5

By Paper Moon on 8/13/2019 at 11:52 AM. Helped by Duarte Bettencourt.

Duarte was both welcoming and very knowledgeable. He took the time to really understand what our priorities were and addressed them. We appreciated the lack of sales pushiness and his open manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mel1191 on 8/13/2019 at 1:29 AM.

Awesome service. Zoe Ventre was exceptional. She made me feel really comfortable and was able to answer any questions I had. Eric was great as well. It’s was great dealing with people who were personable and didn’t make me feel pressured.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 CX5. Great service!

By Chiqui2952 on 8/12/2019 at 1:44 PM.

Eric was super nice and friendly. He made the process of buying a new car efficient and straightforward. I really appreciate him taking the time and being so professional with me. I look forward to driving my new cx5! Thank you Eric for your time and hard work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful to work with!

By zeus on 8/11/2019 at 10:01 PM.

Bill Iannelli was just terrific and really helped me every step of the way. It was the best dealership and car purchasing process I've ever gone thru!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Love My New Car!

By ch45 on 8/6/2019 at 11:28 PM. Helped by Lisa.

Very happy with my experience! Victor and the team really heard what I was saying and found me exactly what I wanted within a week!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great for first time buyers!!

By Chellyyy23 on 8/5/2019 at 11:17 PM. Helped by Duarte Bettencourt.

Highly reccomed any first time car buyers to go to Mazda North and see Duarte Bettencourt! Very knowledgable and friendly, he made my first car buying experience easy and enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great shopping experience

By Julia and Hilario Reyes on 8/4/2019 at 10:48 PM.

My husband and I just purchased our new Mazda CX-5 at North Shore Mazda. Duarte Bettencourt was great, very helpful, friendly, professional. We are happy with our car and shopping experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great / efficient process to buy a car

By ZoomZoom on 8/4/2019 at 9:26 PM.

Had a pretty smooth and efficient process when buying my CX-5. I was a bit crunched for time, but both Eric and George made sure I was able to get my car within 5 days of visiting the dealership. Appreciated the responsiveness and the customer service. Was happy that they went out of the way to even pick me up / drop me off at my home. Would recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd Mazda from Northshore Mazda

By DebD on 8/3/2019 at 3:15 PM.

Another stress free experience at Northshore Mazda! I got the car I want @ the price I want. Love this dealership for both sales and service. Can’t wait to drive my new Mazda CX-3.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Esbe70 on 7/25/2019 at 7:22 PM. Helped by Brian Coyle and Lisa.

Just bought our first Mazda and Eric at North Shore couldn’t have been any better. Easy to come to terms and then he was able to see that the car we wanted was found very quickly. Would definitely recommend that you ask for Eric!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buying Experience

By mreily23 on 7/24/2019 at 4:17 PM.

Bought a pre-owned Mazda 6 with Eric Martiniello. It was a great experience. Low pressure and got me exactly what I wanted. Would absolutely recommend to anyone looking for a great car buying experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Clean, pleasant facility and welcoming staff

By Driving Miss Daisy on 7/22/2019 at 10:45 PM.

Knowledgeable staff answered my many questions via phone and email. Eric was helpful and courteous, answering many questions about the vehicle throughout the process. Bill and the finance team kept us informed, keeping our best interest at the forefront. For an out-of-state sale, purchase and delivery went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy experience testing out car

By DBP on 7/17/2019 at 9:28 PM. Helped by Duarte Bettencourt.

I met with Duarte Bettencourt to test drive a CX5. Duarte was pleasant, informative and helpful. He explained all of the important features of the vehicle before I test drove it. He did not pressure me at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience!

By bg11 on 7/17/2019 at 8:05 PM.

I found my experience at this Mazda dealership to be very pleasant. Eric was very helpful, honest and upfront with all of his answers to my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dominique was amazing!

By kz35 on 7/17/2019 at 12:18 PM. Helped by Dominique Charles.

I had the pleasure of going through this usually stressful experience with Dominique. I could not have asked for a better employee from any car dealership out there. She made the time there useful and worked with us every step of the way. We had even left this dealership to ensure I at least made the trip the see comparable cars at other dealerships. Besides the fact that the CX5 was overall a better vehicle and a better deal, we dealt with an extremely unpleasant salesman that ultimately led us to hurry back to Dominique and go with what she presented us. I cannot stress enough the professionalism, courtesy, and overall good feeling we got from Dominique. If you are to go through this dealership, make sure you find Dominque to work with. I am so happy with everything she did to make this process so great.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

NO HELP

By Molly on 7/15/2019 at 3:51 PM.

I recently purchased a used car here at North Shore Mazda in Danvers MA. The gentleman who helped me was Sean, but he no longer is working there. Getting the car was very exciting but also complicated because they didn’t want me to leave the parking lot until they received funds from my bank. But the bank actually wanted me to drive off with the car first, THEN they’ll give the funds. So it’s been about a month now since I’ve had the car and It already has a leakage.. the service center has been avoiding me and has been giving me the runaround. They don’t want to fix the leakage from the transmission, so now I’m waiting for the used car manager to give me a call back. By the time they call me back I probably won’t have a transmission anymore and I’ll have to spend thousands to get a new one. THEYRE QUICK WHEN IT COMES TO SELLING, BUT WHEN IT COMES TO WORKING ON YOUR CAR, they will have you run a thousand miles and back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

CPO CX-5

By Paul72 on 7/14/2019 at 11:51 PM. Helped by Duarte Bettencourt.

I was brought to North Shore Mazda by an internet search for a used CX-5. I had been looking for a newer vehicle for a few months and couldn't decide between CX-5, Honda CRV and Toyota RAV4. Duarte was very helpful with his low pressure sales pitch and knowledge of the the CX-5. That sealed the deal for me and I committed to a red 2016 CX-5 that night.

I would recommend this dealer.