Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
3.8  
Price
3.9  
Quality of Work
3.8  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Beware of Financing department!!

By Manbi1978 on 11/17/2017 at 8:00 PM. Helped by Tamatha, Lexi.

Wish I could just rate the finance department, but the dealership loses marks just for the bad experience I endured in financing! Firstly, I am a first time purchaser with a fair ( not poor) credit score. After being assured that they were able to get me approved at "prime" or "a bit over", they actually said I was already approved! Then the antics and acts started, using age old scams like; "I can't believe the bank is doing this to you!" and "I tried to hit send and the bank wouldn't accept it!" and " do you have a co-signer?"Then they informed me that the rate would now be over 9%!!!! DO NOT DEAL WITH THE FINANCE AT THIS DEALERSHIP!!! They preyed on a first time purchaser whom, at the time, didn't know any better and took them at their devious word!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing team of knowledgeable people

By jp on 11/13/2017 at 5:40 PM. Helped by Miguel,Liam,Lexie.

I had a great experience from the moment I walk through the doors . I appreciated the Very knowledgable staff. They were not pushy and sold me what I needed at a Great price. I want to thank the northside Mitsubishi team for this great experience and happy be part of the family. Jason P

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst ever

By Bandit1205 on 8/19/2017 at 11:48 PM. Helped by Who knows which clown touched my car.

Whatever you do. Do not get your car serviced here! Just had my evo in for routine maintenance and because the hood scoop was getting put back on after being repainted. Bad enough that I was also getting the scratches they left all over my car were getting touched up for the second time. They also left a huge gash on the front right of my bumper that I know sure as xxxx wasn't there before. Looks like when they do their routine maintenence joy ride that someone hit the ramp up to the building too hard because the undreside of the bumper is scratched too, it's bad enough that it would have to be sanded and repainted. They treat your car like absolute crap here. If they actually are willing to fix yet another scratch they put on my car and even if they are going to do it properly I probably will not go back to this awful service department. And I sure as xxxx am not willing to let them do the sanding and repainting. Bet they won't be willing to pay for the rental while the damages they caused are being fixed too. Never ever go here!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A happy customer

By barby33 on 6/7/2017 at 7:07 PM. Helped by Dane, Ivan, Liam.

I had a wonderful experience dealing with the staff here. I contacted them after encountering issues with another Mitsubishi dealership in the city. I dealt with Dane, Liam, and Ivan. They were responsive, kind, friendly, and got the deal done quickly. Will definitely be talking to them again in the future when it's time for my next vehicle. These three were open and transparent in their communication and that was awesome and appreciated. Thanks guys! A pleasure to deal with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Exactly what I asked for!

By AnginAthabasca on 4/28/2017 at 11:22 PM. Helped by Damian and Dane.

First time car buyer I was scared but the guys worked hard and got me a great vehicle that I love and at a great rate! Absolutely love my new wheels and I am dreading the day my dodge journey doesn't smell like it does right now! That new car smell is intoxicating!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great place to buy your first car

By Kyle49 on 4/29/2017 at 5:30 PM. Helped by Anthony, Kurt.

Had an amazing experience purchasing my first vehicle great customer service as soon as I walked in the building I was greeted by Anthony very polite and easy to talk too. definitley would reccomend to some of my friends . Great place !

I would recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not retail? Not Repairing

By SportbackGT on 3/27/2017 at 11:12 PM. Helped by Serveral of then lied to me..

I went in to have a horrendous noise on my car repaired. The vehicle has less than 7000km on it and is barely 2 months old. There where a few other concerns with the car to be looked at as well as an oil change. I get the car back with a Bill for almost $100. They used synthetic oil without asking or confirming. Also, I was told that the noise was normal. I went back to road test the car with a "technician" who told me he could infact hear the noise and would take ANOTHER look at it. I go back a few hours later and I'm told that they did all these and compared it to FOUR other similar vehicles and they all sounded the same. I paid my Bill and left. I took it to another dealer and had it repaired in an hour. They told me that they simply found exhaust bolts loose and tightened them to spec. Drove my car and the noise was gone. Weird eh?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Lazydaisy2 on 3/1/2017 at 4:42 AM. Helped by Jazz.

I never thought I could have a 100% positive experience when buying a vehicle. I wish I would have not wasted my time at Westside Mitsubishi and went right to Jazz at Northside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Robadobflob on 2/6/2017 at 2:42 AM. Helped by Brent.

Amazing sales, no pressure. I highly recommend Brent as a sales man. Very professional. Now I am a proud owner of a shiny black mustang.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated Like Family

By SportbackGT on 1/16/2017 at 9:47 PM. Helped by Dakota, Hoda, Dominic.

Wow. Simply wow. Right from walking in the door, my fiance' and I where treated like family with the utmost respect. They understood that financing and the numbers where not our forte' and walked us through every step of the way having EVERYTHING transparent. Dominic went above and beyond anything I'd expect from a salesman and left us feeling quite satisfied. The deal was seamless and they did everything they could to get us into a car at number that WE wanted. If I had to buy another vehicle, Northside Mitsubishi would DEFINITELY be my first stop!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive experience

By Happy RVR Owner on 10/20/2016 at 7:46 PM. Helped by Jas, Dakota, Jamie.

Very friendly, attentive and helpful staff. They provided us a fabulous price for a 2017 RVR and gave us a competetive deal on winter tire/block heater package. They were very thorough in explaining the various add ons and warranties we chose to puchase. Also quick and accommodating in fixing a minor hood dent that had occurred during shop detailing...swapped out the hood for a brand new one at no cost and no hassle. Never felt pressured at all through any part of the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Lancer GTS owners

By Mario3 on 9/29/2016 at 6:36 PM. Helped by Damian, Hoda.

What a great staff at Northside Mitsubishi! Damian Stodola is an awesome sales associate, he helped us find the car we wanted at a great price! We're really happy with our new 2016 Lancer GTS. If u ever go to Northside Mitsubishi ask for Damian Stodola, what a great guy! Mario and Karolina

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy RVR owner

By Tspy on 8/27/2016 at 11:06 PM. Helped by Hoda, Wes and Kurt.

I forgot to add to my first review that Hoda was very good and pleasant to deal with and she gave me my first oil service for free on her. Thank you very much Hoda! Also Kurt and Wes were great to deal with. Would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff..will highly recommend

By Hassan on 6/24/2016 at 8:23 PM. Helped by Damian, Huda.

Hi there...I don't usually post reviews but I definitely have to commend the exceptional service I received at Northside Mitsubushi Edmonton. I got in touch with Damian Stodola, a friendly and very knowledgeable sales consultant while I was in Fort McMurray to inquire about my dream car and he was very helpful in answering all my questions. When I visited the dealership I was met with such a warm welcome and I didn't feel any pressure to make a prompt purchase. They even stayed open a little longer for me since I was running late ( sorry guys). When I was ready to sign on the dotted line, Huda from Finance helped us get the best possible offer. All in all I love my amazing car and am grateful to the helpful and knowledgeable insight of Damian Stodola who went far and beyond to ensure I was satisfied with my purchase. I will recommend this dealership to anyone who is looking for a quality car at a great price and exceptional service to ease all the hussle and bussle of it all. Be sure to call Damian :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Happyrvrowner on 5/26/2016 at 3:49 AM. Helped by Nathan, Dakota, Holda.

I first went to Northside Mitsubishi just to have a look at a couple of vehicles. I was greated right away by Nate. He listened to what we were looking for and how much we wanted to pay. Most dealers only care about selling a car not about how much they can afford. He showed us a couple of options in our price range and never once tried to up sell us a more expensive car. We then dealt with Dakota and Holda in finance and we're equally impressed. I would recommend this dealer to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Most unreliable and unorganized dealership ever

By Duckling on 3/9/2016 at 10:09 PM. Helped by General manager, service department.

My awful experiences go back to almost six years ago now with this circus of a dealership. They are ready to scam you out of anything they can and are always wanting to make a buck. Their finance manager tried to tell me I had never gotten an oil change there even though I keep all my records. And then I was told my warranty is void because of lack of maintenance as soon as my THREE YEAR OLD vehicles transmission went. They are completely unloyal to their warranty and are not willing to make sure their customers are happy. I'll never ever buy from this dealership again.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

BEWARE of "LIFETIME" Oil Change

By LAST Mitsu on 12/22/2015 at 5:58 PM. Helped by Service Desk.

Bought a "Lifetime" Oil Change Plan from NS Mitsubishi a few years back. Now, the dealership has unilaterally added "conditions" to the program, so that unless you also have other (ridiculously expensive) work done, they won't honor the oil change card they sold you, for $399.00, making it worthless! Also, based on my past experiences (7 years), the Service Dept at this dealership is Mediocre at best! Do NOT TRUST these people!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sons first car

By GHOST on 11/20/2015 at 10:38 PM. Helped by Damian Stodola.

Took my son by Northside Mitsubishi looking for his first car. We had been to a few other dealerships and were close to giving up. Damian our sales associate was extremely helpful and knowledgeable in fitting us into a brand new car. Would definitely recommend Northside Mitsubishi to anyone, and highly recommend they ask for Damian.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff! Happy with my new investment

By Sarah1987 on 11/17/2015 at 8:22 PM. Helped by Damian, Dakota, Jon.

Very happy with my overall experience with this dealership, very respectful staff.. Sales consultant Damian was an amazing help!! Very happy with my new 2015 Lancer SE :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, Hard Working, Hot Car

By LaurenH on 10/27/2015 at 9:11 PM. Helped by Damian Stodola, Ivan Bayoukhi, Dakota, Mitch.

After dealing with AutoLife (don't even go there) last year, I was very lucky to go to the same dealership my parents bought their Outlander, North Side Mitsubishi. They were extremely helpful and professional from the start. Having been very upset with the last place, they were full of understanding and helpful advice. I dealt with a few too many people to name names, but everyone from walking in to my first service has been an absolute pleasure. Even the financing was made so easy - they stuck to their word and gave me a wonderful deal that I can afford without hassle. 10/10 - Amazing! It has been only under a year and already, I was called back to get a good deal on a newer car by Damian. I was extremely sceptical about whether or not I would buy anything at all given that it had only been 11 months and I was still paying off the Outlander. However, with the teamwork between Damian, the sales managers, Ivan as backup and Dakota in finance I ended up leaving with a brand new Lancer on special. With free winter tires, excellent warranty and a really cute vehicle, I no longer feel like a single soccer-mom with too much cargo space and not enough friends (lol). I joked that if they call me within the next five years for a newer vehicle I'd be really upset, but I don't think I would be. But my hope is that I can out-live at least basic warranty first (which I extended just for the great deal and service). I love the Lancer - the Bluetooth now comes standard instead of just "Bluetooth Ready", there's a USB port which I had always wanted, lots of space on the inside, it's backed by the best warranty and I get free roadside assistance for five years. I never had AMA due to cost and time, so it's nice that they give that to customers who are really busy. I'm already saving lots of money in gas, too! I had the first weekend where I didn't go to a gas station at all in months and months. I look forward to getting my winter tires! The only thing that would have made this better is that if free oil changes for life were a thing. ;) Just saying. Even my dad is considering buying from them just by how honest they were to me. And he's a much harder sell than I am.

I would recommend this dealer.