Dealer 2-Year Rating

Overall Rating

1.1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1.5  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Terrible

By Duramax on 6/28/2017 at 3:12 PM. Helped by No idea.

I recently purchased a used truck from this dealer. While i took it for s test drive salesmen questioned me on why we where gonna take it on the highway only wanted to take a short test drive. Truck was advertised "as is" no warranty so that made me think. No check engine lights after test drive. Made a deal with them to purchase the truck with a 3month 3000 mile warranty and they accepted it on a Friday Went back next day to pick it up that evening check engine lights took it to dealer next day took me bs codes and cleared them and said it wasn't anything as i stood there and say the codes on there scan tool. 2 days later truck had tranny issues. Took it to dealer that Monday and spent 6hours there on them trying to band-Aid the issues. Took me everything was great. Pulled out of dealer and check engine light. was told i signed a 50/50 warranty which was fails was never told that and i had 2 options. Return the truck walk away or they would fix it one time for free. I then recently had to contact GM because I never received a phone call back from them for a week. Long story short in them three months the truck spent more time at the dealership then at my house in my possession. Not only did the sales manager act unprofessional towards me their mechanics have no idea what they are working on our dealing with to resolve issues with my vehicle. The last time it was in for service items were stolen from my vehicle and when confronted the sales manager he told me do what you have to do I don't know what to tell you. I called the police because it was a gun that was stolen from my truck while it was in their possession and reported it they also tried to accuse me of lying that that the gun was not in the truck. After that incident I never received a single phone call to follow up if I ever found my gun or the police state either it was just brushed under the rug. I would not recommend this dealer whatsoever to even buy a pack of gum off of them. All-around experience was terrible because they never really resolved any of the issues just did what they had to do until my warranty ran out. If I was you I would look elsewhere before thinking about even driving to this dealer and even wasting your time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience (Walked In; Walked Out)

By AJ Lau on 6/28/2017 at 2:49 PM. Helped by Have No Idea.

Not only did it take 15 minutes for someone to talk to me (I was never greeted) = Strike One. The sales manager couldn't be found and I never was able to take a test drive of the new 2017 GMC Sierra. Pity, as I had cash in hand!

I would not recommend this dealer.