Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By PDC on 10/12/2018 at 12:18 AM.

I brought my car in to have the battery replaced and Cassie, JJ, Ross all were there and each one had a part in helping me complete the visit. The technician did a multi point inspection and found additional things I needed (brakes, control arm bushings) I travel for work and having my car safe and running is important to me. They got everything addressed that day and they allowed me to go back home safely. The dealership has a great vibe that made the experience an excellent visit!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy going

By Zookoh on 9/30/2018 at 1:39 AM.

Came in knew exactly what i wanted as i did at one other dealer however they were not as professional and respectful as my salesman Brandon. He knew what hewas talk about when it came to the VW product and we didnt need to do the back and fourth when it came to payments, smooth all around...first tike for everything. Good job tk the folks at Northamlton Volkswagen, see you on my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect timing

By Prodriver34 on 9/29/2018 at 8:53 PM.

Came in on Saturday nins before an appointment was scheduled on the car i wanted. The car was kept in perfect condition and all the things that Northamton Volkswagen did to it, just like a new car. Brandon knew everything about passat, his product knowledge and ability to teach me mixed with an unbeatable price this experience was a knockout. Myron thanks for looking out on the price! We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex is great

By sunflowerqueen0412 on 9/29/2018 at 6:23 PM.

Alexander helped me pick the perfect car for me & I wouldn’t go to anyone else or anywhere else to get my next car! I’m in love with my Jetta

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Hamster on 9/26/2018 at 1:15 PM.

I always receive great service when visiting Northampton Volkswagen. I would highly recommend visiting them for all service needs as they explain everything in great detail and do what's best for the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt cared for in a very welcoming and organized place.

By Rowen98 on 9/18/2018 at 12:09 PM.

Everyone was very nice and accommodating. John especially worked extremely hard to ensure that everything was moving as quickly and smoothly as possible. He was wonderfully sweet and never pushy. He was only there to help you. Overall the entire staff was superb in work ethic and customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quality Customer Service

By eviens123 on 9/13/2018 at 5:34 PM.

I drove onto the Northampton Volkswagen lot after being largely ignored while looking at vehicles at another local dealership. I stepped out of my car and within a few seconds, Scott was by my side offering advice that ultimately led to a successful transaction. Scott was friendly, honest and followed up, even after papers were signed, to make sure I had everything I needed to feel confident about the purchase and a future relationship with Northampton Volkswagen. I would recommend this dealership and, in particular, Scott Whitehead.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2019 Jetta purchase

By Treegirl 58 on 9/11/2018 at 12:40 AM.

Excellent new car buying experience. Very professional and friendly employees. I was happy with the salesman and the negotiatied price. They thoroughly explained the options and functions. Would recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from start to finish!

By Kiki5001 on 9/6/2018 at 1:13 PM.

Initially this was the start of our search for a vehicle. We visited all of the dealerships in Northampton. Once getting to Volkswagen we liked what we saw. With no intention to buy that day things change quickly. John’s service and follow up was excellent! We bought a brand new Volkswagen Tiquan! Happy customers !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great buying experience.

By toddlohrman on 9/5/2018 at 4:05 PM.

The team at Northampton Volkswagen was extremely helpful in finding the right fit and price to get me the vehicle I wanted. Scott was helpful through the process and had everything in order throughout to make sure that my experience was a good one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Nonnie Susan on 9/4/2018 at 11:04 AM. Helped by Mark Bousquet.

Scott/Frank gave outstanding service. He was knowledgeable, patient, well mannered. Followed up w/o being pushy.Worked VERY hard for this sale, believe me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple buying

By Jetgurl on 8/31/2018 at 8:51 PM.

These folks did wonderful from start to finish, the sales person, Brandon, was very respectful and knowledable. The vehicle was in near perfect condition, with the lowest price around. We are excited with our new Jetta and will certainly be back here for our son's car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Much appreciated

By EricA721 on 8/31/2018 at 8:18 PM.

This is a great dealership to go to for new or used cars. The customer service is great and the staff members are very informative and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My new TDI

By Chwhales on 8/31/2018 at 5:44 PM.

Brandon greeting me when I walked in I love TDI’s but was unsure about the new ones because of the scam Brandon reassured me about how the TDI’s how the have better gas mileage and the power didn’t go away and he was right! I average 42 miles per gallon thank you Brandon I will be referring my friends to Brandon at Northampton Volkswagen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved my truck. Great service all around

By Paulpierce34 on 8/30/2018 at 8:23 PM.

I had a very positive experience at the Volkswagen dealership. John was very easy to work with and helped me get the best deal possible. I really appreciated the effort he put in to the sale. John had great follow up with all my questions even after the sale. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CBeeBee on 8/27/2018 at 8:46 PM.

Cassie made our experience easy from start to finish. We would highly recommend her as she is very understanding and answers questions promptly. She was such a great person to work with. We'll definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place, great people

By Lpumay on 8/26/2018 at 3:25 AM.

I had a great experience at Northampton Volkswagen. Cassie was such a big help and very understanding. I appreciate all her help and would definitely go back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great vehicles great purchasing experience!

By BCT on 8/23/2018 at 7:58 PM.

John made our purchasing experience enjoyable! Any questions, phone calls, and emails to John were always answered promptly. Purchasing a new car is a big deal, when it came to the nitty-gritty of talking price for both our trade-in and the purchase of a new vehicle John was very courteous and also understood that the amount of time we were going to spend in a dealership was important to us. John quickly followed up with his management and got quick direct answer on pricing when they were posed to him! After the purchase we dealt with Melanie when it came to all the information about the vehicle. Melanie was very personable and made us feel at ease during the time we spent with her reviewing all the options in the vehicle and made sure we understood one step before we moved onto the next. I also appreciated the follow up call from her. She said that she wanted to be able to help us going forward if anything else came up.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Friendly Service

By JFigs20 on 8/23/2018 at 6:18 PM.

Have to say when the employees greets you with a smile and take their time with you and explains everything...that’s the kind of service I want. So many places want to rush you out, but Cassie just took her time and went over things and was so nice and had a great smile. We need more folks like her!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic from start to finish!

By ABinthe413 on 8/22/2018 at 8:16 PM.

Working with Cassie has been amazing! She is one of the most personable, knowledgeable, and dependable people in this shop! She always greets with a smile and a cheery hello, and always knows what's going on and how to handle a situation. I would HIGHLY recommend you work with Cassie the next time you're in there!

I would recommend this dealer.