Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My daughters first car

By Derek on 9/19/2019 at 2:50 AM.

Tony, thank you so much! You were very patient and made us very comfortable there was no rush to get to the right car. Our daughters are over the moon with the Cruze, and my wife can’t stop talking about the 10 air bags!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good service

By Rock on 9/18/2019 at 8:41 PM.

Have used Northgate since 1975. Always have had good service Repairs have always been done right, unlike problems i have had at other dealerships, where repairs werenot done at all, and given a bunch of BS., on wht not. Staff has always been helpful and explaining where needed, not trying to sell me something else Keep up the good work John Haisma

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service and consummate professionals

By Yukon Buyers on 9/17/2019 at 11:59 PM. Helped by Shawn Dempsey.

Very impressed with the quality of service and effectiveness of our buying experience! Highly recommend!! All aspects of our purchase were second to none! Tony was the consummate professional, highly knowledgeable about his product and determined to go the extra mile to make our purchase experience superb. Shawn’s services for the financial end of the transaction were excellent. All in all - the whole process was a clear five out of five or more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth purchase of my first truck

By Aaron on 9/14/2019 at 6:55 PM.

Buying my truck was made easy with Northgate. Nothing was hidden, everything discussed was promised and nothing was a surprise when I went in to purchase my vehicle and sign the paperwork. They found the truck I was looking for and got me everything I wanted without hesitation. Great group of people to work with. Will recommend to everyone I know. Thanks Mike and Shawn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional, very helpful 100% recommend

By Jamal on 9/13/2019 at 4:25 AM. Helped by Shawn Dempsey.

Shawn and Alex were able to find out exactly which vehicle suited my needs and they answered all my questions about the process, making my car buying experience very quick and simple, Shawn was able to offer me many different types of options for my vehicle and really showed me the value in purchasing a warranty package, I can now have peace of mind driving for many more years to come, overall car buying experience through this this team was A++, would highly recommend you see these guys if you want to get taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing, 100% Taken Care Of

By Ty on 9/4/2019 at 2:20 AM.

Shawn Dempsey and Alex Gull made buying our brand new truck easy. We are so grateful for the amazing customer service. Would recommend this dealership to anyone, we live 3.5 hrs from Northgate and we would make the drive 10 times over for the service we had received. Thank you so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service

By Charmain on 9/3/2019 at 2:19 PM.

I will definitely recommend purchasing your new vehicle at Northgate GMC. We purchased both vehicles online, Shawn MacDougall was fabulous! He gave us everything we asked for and more. He even offered to deliver both vehicles to Fort McMurray free of charge. I also want to thank Karen Proulx for making the paperwork seem effortless. Overall great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Courteous and friendly service!

By margueritefriesen on 9/2/2019 at 11:05 PM. Helped by Shawn Dempsey.

From the first email with Shawn McDougall to leaving the Northgate dealership with our new GMC Terrain Denali, we were treated with courteous and friendly service! The experience made it worth coming to the city!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice person to dealt with

By dhel on 9/1/2019 at 5:36 AM. Helped by Shawn Dempsey.

Just bought my new GMC Sierra with them through online. Never met them in person, they delivered my truck on my driveway. They are nice person especially to Shawn MacDougall and Shawn Dempsey. I highly recommend them...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent sales experience

By brown709 on 8/30/2019 at 7:10 PM. Helped by Frank, Shawn Dempsey.

Went to Northgate to trade in my Ram 1500.for a new GMC. Was greeted right away by Frank. Told him I was looking at a Denali. He brought one up to the front door, quickly showed me features and sent me out for a test drive while they get an appraisal on my truck. Loved the truck but to many options I didnt want and not a fan of all the chrome. He suggestion a GMC Sierra AT4. Once again, brought one up, showed me all the feature which I love. Worked out a pretty good deal and told him I wanted the night to research the truck. Next morning asked Frank if they had the 6.2L with the 10 speed which they did, so I agreed on the deal. Took abit of time to get me to see finance, but after a little wait, I was greeted by Shawn. Very professional and approachable. He offered me the extra warranty and protection packages which I declined. Normally finance managers will push and push and push to pressure you into purchasing the extras, he didnt. He asked twice and that was that, no pressuring and no attitude change after I declined, which ai have experienced at other dealers. Both Frank and Shawn are amazing to work with. I have had ALOT of dealings with dealerships and these two made this experience one of the easiest and most pleasant to deal with. Highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony got the best car option for us.

By luisbuick on 8/29/2019 at 9:44 PM.

Tony got us the best car option according to our budget and needs. Great dealership, excellent service and great service. Thanks Tony and crew for your attentions! Luis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the Drive

By Andrew on 8/29/2019 at 4:15 AM.

Dealing with Northgate was a dream. Tony was pleasant and prompt, and everything was as advertised when I arrived. I’m from the Calgary area, but these guys made the whole experience so easy and fast, that it was undoubtedly worth the drive. I found that agreeing on price was one of the ways they really stood out..... a lot of dealerships go over the top playing hardball, but in my experience with Northgate I just loved how it was handled. Businesses need to make money to survive and people want to own nice things for a reasonable price. Their down to earth approach was refreshing. And being from out of town, they really exude the trust and confidence that it takes to get a deal done long distance. No games... If they say it’s good, it’s good.

I would recommend this dealer.

Overall Rating

3.7  

5   Customer Service
5   Friendliness
1   Overall Experience

Not great service

By Customer1 on 8/29/2019 at 2:26 AM.

Took our truck in for recalls, fuel filter change and check front end due to abnormal wear on front tires. and perform repairs. Tuesday am, fast forward to end of business Weds still nothing, hopefully it's done tomorrow, as we have to pay daily for a rental. She told me if it was warranty work they would cover the rental. Day 1 it didn't get in the shop, day 2 they did the 3 recalls and changed the fuel filter and by day 3 I'm hoping they get the wheel alignment done. We had problems the last time we brought it in as well. If I hadn't thought it was on warranty work on the front end, I never would have taken it to them. We buy a new truck every couple of years, the sales experience with them was excellent. Due to the experiences with the service on our new truck my husband says we will not be buying from Northgate Chev Olds again. If you sell a new vehicle the service on that vehicle is every bit as important as the sale, especially when your bringing it in for recalls. I spent 2 days wondering around the mall waiting for the phone call to say my truck was ready, come pick it up. (as we live an hr out of town, 4 hr round trip to bring in vehicle, go home . then come in to pick up). Tomorrow I had plans but now have to cancel to hopefully pick up the truck. I would have appreciated better communication, and speedier service, I can appreciate that they;re busy, however schedule my repairs and I will have my vehicle there as scheduled. With Northgate you bring it in in the morning, get a rental and spend the next 2 days waiting to hear about your vehicle and waiting for your vehicle to hopefully get in the shop.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy Purchase

By Mike on 8/22/2019 at 10:08 PM. Helped by Shawn Dempsey.

I did a lot of research before purchasing my new vehicle. I knew what I wanted well before approaching Mike and the Northgate team. I approached Mike on the recommendation of others and was not disappointed. They answered the few questions I had easily and were able to put me at ease with the purchase. They were not aggressive with the extended warranty and service plans, but did explain them well and respected the choice I made. I would recommend buying from Northgate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By cjt_88 on 8/22/2019 at 7:28 PM. Helped by Shawn Dempsey.

Just purchased a new vehicle from northgate and can’t say enough good things about the level of service I received. Thanks to Shawn MacDougall and Shawn Dempsey for making the decision easy to buy here. I’ll Be back :) Me and my wife love the new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By Charlene on 8/22/2019 at 6:19 PM.

I told Matthew a while ago what I was looking for in a vehicle and he didn't disappoint. When one became available he called me right away and found me the exact vehicle I was looking for. I bought it right away! Matthew was professional, and I especially liked his no pressure personality. He was very thorough and went through the entire car with me. He made buying a new car a fantastic experience!!! I will definitely be buying from Matthew again! I will also.be recommending all of my friends and colleagues to him because I know he will take excellent care of them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the trip!!

By LaurieGarn on 8/17/2019 at 11:30 PM. Helped by Shawn Dempsey.

We travelled from Red Deer to work with Tony. He was hands down the most professional and helpful car salesman we’ve dealt with. Awesome car. Awesome people. Awesome experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I dont usually do reviews, but this DESERVES it!

By Dougewasiuk on 8/17/2019 at 2:38 PM. Helped by Shawn Dempsey.

Without a doubt, the best no BS dealership I've been to. I've heard Mike say... "I'd like a chance at your business". And he doesn't disappoint. I dare you to find a better price. People far more finicky than me have tried, and they end up back there. And I've never had a more comfortable experience with a vehicle purchase. Shawn in finance was ridiculously efficient! Not a single thing missed and everything explained so well. If I can say anything to guys looking at GM.. stop there and see for yourself. Meet Mike the Ggeneral Manager, and you will see why the staff is so great. They have a great work environment, so the customers benefit from it huge! Love my new Chevy. Thanks to everyone at NORTHGATE. Doug

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By JasonL on 8/13/2019 at 12:36 PM.

Easy and laid back with no pressure. Once I picked the truck they worked hard to get it to me as soon as possible in perfect shape and make sure we were taken care of. Thanks a lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Chevy RST

By Darryl P on 8/9/2019 at 10:39 PM. Helped by Dempsey, Shawn.

Northgate was a professional, polite and easy to work with. Their sales manager and finance personal are exceptional. They worked hard to make every part of purchasing the truck, easy and pain-free. Everyone from Archie (the sales rep) to Shawn made this vehicle buying experience a success.

I would recommend this dealer.