Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By Rose54 on 8/30/2019 at 8:42 PM. Helped by Alec Conway.

After shopping at another dealership Northgate Ford had the most pleasant atmosphere and felt no pressure. The staff was extremely friendly. Mike Gerrein was the most dedicated and friendly salesman I have ever had the experience dealing with. He stayed hours past his shift making sure I was taken care of and going over the many features on the vehicle. Northgate Ford is extremely lucky to have him on their team. I will definitely recommend Mike and Northgate Ford. Thank you for an awesome experience..

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Bad experience!

By delldani1 on 8/28/2019 at 12:44 PM. Helped by Brian.

We took our car up to Northgate Ford (8/26/19) to the service department and they called us back the very next day to say they "couldn't find anything wrong with it" and that we could come get it, when we came and picked it up (8/27/2019) not only was the car still doing the same thing it was that caused us to bring it in but the car was a MESS! There was mail opened, I had a voided check on my mirror vizor that was thrown in the back, everything from the middle and glove compartment was thrown everywhere, the items on the door were tossed on the floor and seriously much more to write! To say I'm pissed is an under statement!! I trusted Northgate Ford with our ONLY car and I am in shock that not only did we get our car back with the SAME issue but ESPECIALLY the condition of the car. This is unacceptable Northgate Ford, and I want answers! Nobody should entrust a dealership with their vehicle just to have this experience. I called and left a message and hope to hear from someone soon! This is ridiculous!!! I will be making a police report as well!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My go to dealership.

By Fpvtrkr on 7/2/2019 at 2:52 PM. Helped by Alec/ finance.

My experience at Northgate Ford is always a breeze. Jerry takes good care of me everytime. He knows what I like, what I want. That comes from years of working together. This was the 5th F-150 I purchased at Northgate Ford. As long as Jerry is there, I'll always be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ford Ranger

By steveranger1 on 5/20/2019 at 2:38 PM.

My husband and I were looking to purchase a new 2019 Ford Ranger. We saw that Northgate Ford had the exact one we were looking for. I had a friend recommend we work with Michael Gerrin and I am so happy he was there that day. Wonderful NO PRESSURE salesman. Very easy to talk with and one really friendly person. I would definitely recommend Michael and I would work with him again on a new car sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F-150

By eisenhauer0209 on 4/26/2019 at 1:44 PM.

Purchased another new F-150 work truck from Northgate Ford and the service and experience were exceptional as always! Would highly;y recommend the entire team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a New Transit Connect

By KBC on 4/22/2019 at 3:18 PM.

We contacted Mike Gerrein at Northgate Ford about possibly purchasing a new 2019 Transit Connect. Cheryll and Greg helped in the transaction and all went very well. The communication was amazing even when Mike was not working !!! Co-Workers stepping in to help others is what makes a Great company. Thanks Ken

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience buying a 2019 Ford edge

By CincyBob on 3/10/2019 at 5:17 PM.

The salesperson was courteous and helpful and even found an extra rebate for our purchase. It was a pleasant experience and I would recommend this dealer.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Hello

By justin on 2/23/2019 at 1:33 AM.

I purchased a F250 back in November of 2016 salesman ROD “the truck guy” had a great experience then and recently went in for a scheduled oil change, and spoke to Paul Knighten about a possible new purchase,as I sipped on hot complimentary coffee, thanks by the way... looking forward to future visit to your dealership , everyone seems to make sure you are taken care of ..thanks for the hospitality

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EFFORTLESS & ENJOYABLE EXPERIENCE!!

By Jenny23 on 1/27/2019 at 2:49 PM. Helped by Mike Gerrein.

From beginning to end, my purchasing experience of my used 2015 Toyota 4Runner was effortless & enjoyable!! The entire team at Northgate Ford was thorough, helpful and friendly. Thank you for getting me into my dream vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No High Pressure Salespeople Here

By Lynneee on 1/24/2019 at 5:32 PM. Helped by Patricia Benevengo.

I, highly, recommend Patricia Benevengo—friendly and helpful. The mantra of the dealership seems to be they are here to make your experience pleasant and stress free. We had a great experience 3 years ago when we leased the car and another great experience when we decided to buy the car at lease end. I’ve had my fill of “snake-in-the-grass” salespeople at other car dealerships. You will not have that problem at Northgate Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolute pleasure purchasing a new F150

By CarolynG on 1/1/2019 at 11:02 PM. Helped by Mike Gerrein, Alec Conway.

We stopped by late Saturday evening before closing to look at your inventory of new 2018 F150's. Dave showed me the different options and explained the difference between them...having never driven a truck before I was a little overwhelmed but Dave was great to work with. He and Mike made the process enjoyable. A couple of hours later I was driving my awesome truck home...I love my new truck!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department SUCKS!!!

By JamieH on 12/3/2018 at 11:11 PM. Helped by Blake.

I took my car for a recall repair - dropped it off the night so the repair would be done on my day off as I was told it was 1/2 day job. I had planned on picking my car up later in the afternoon. I called SEVEN times to check on the status- NO ONE ever answered and after leaving two messages, I never got a call back. I finally called the sales manager at 5:45 as I needed my car for work the next day and asked him to walk over to the service dept to see if I could pick up my call. He called at 6, said the service techs were gone and no car. I was not offered a loaner car or shuttle. I now have to pay an Uber to take me to work, I have to leave work early and get an Uber to take me to Northgate Ford if my car is ever ready. Crappy crappy service!!!! If I could give them negative stars I would. Jamie H

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Tim H. on 11/1/2018 at 8:35 PM.

This dealership was top notch! Andre and the staff went above and beyond to make sure that I was taken care of. So quick and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a new 2018 F150

By 61falcon on 11/1/2018 at 1:06 AM.

We had a wonderful experience buying our new 2018 F150 working with Vicki Wilburn and David Hiatt. They were very helpful and worked with us to find a truck with the options we wanted and more. When we picked up the truck Mike was great going over the truck, and the ladies in finance were wonderful as well. Overall a great first experience working with this dealership, we will definitely be back again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Trying to schedule an appointment

By upset on 10/31/2018 at 2:19 PM. Helped by Have no idea. No one who hung up on me gave me a name.

There needs to be an option for zero stars. I have been a customer with the dealership since 2012. I am in the market for another new car as I just paid my other off. Tried to schedule a simple oil change. On my first attempt, I was disconnected. I tried again. A male told me the earliest they could schedule me was Nov. 26 and then he hung up on me. I tried to complain via their chat media and was told to "Have a wonderful day." I don't know if it is under new management or what but I will NEVER do business with this place again. Beware if you want anything from this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and painless

By matt0723 on 10/20/2018 at 3:18 PM. Helped by Mike Gerrein.

Asked for a quote on what I wanted. Got the quote quickly and it was the best price. Paperwork went smoothly and I was on my way with no glitches.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Sarah B on 10/17/2018 at 6:10 PM.

I despise buying vehicles. It takes so much time to find a vehicle and then the paperwork and wait time to complete the transaction turns it into an all day affair. Not at Northgate! Andre Singleton was a dream salesman! My 18 year old son was the buyer - he works full time and has saved all his earnings to purchase his second vehicle. Andre spoke directly with my son about the vehicle and even pointed out a chip in the windshield that we had yet to notice. Andre was honest, patient, efficient (he was working our deal and other at the same time but never was the wait very long), and we felt well taken care of throughout the process. Did I mention efficient?! We were in and out in only a few hours - not the long day I had figured we'd have. Thanks Andre! It was a pleasure doing business with you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By L. Jones on 10/5/2018 at 10:24 PM.

Our experience was so great 3 years ago that we decided to come back to work with Paul again. He is extremely knowledgeable and unbelievably helpful. His positive attitude and friendly demeanor brought us back today and we love our new car. He made sure we got exactly what we wanted and kept isnwthjnh our range without issue. All our future purchases will be done through Paul as well he is simply amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

chevy cruze

By cruze, today on 10/4/2018 at 11:08 PM.

Paul was very helpful to work with. Because I am very short and have short legs I have trouble getting a seat to fit me. Paul allowed me to sit in several cars and finally felt the Chevy Cruze was the best fit. He was very friendly and patient. Also, there was a problem after I purchased the car and he and Andrea worked together and took care of the problem. I am very grateful for their help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevy Tahoe

By Lauren White on 9/28/2018 at 1:49 AM. Helped by John Treglia.

Paul was absolutely PHENOMENAL! He was charming and personable. He involved us throughout the entire vehicle buying process and made us feel like our needs mattered. He went above and beyond for us. I have never had such a pleasant experience buying a car! Best service and best dealer ever!

I would recommend this dealer.