Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership

By Scott T on 12/14/2018 at 2:50 AM.

We have leased vehicles from Northside Lexus for many years. Customer service is a top priority with this dealership and it shows, they do an excellent job... Needham Shotwell, our sales representative works hard to provide us with a fair price, minimize the renewal process and exceed our expectations.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Sale Service

By Jane on 12/14/2018 at 1:59 AM.

Sales service was excellent. Eddie Washington was my sales representative. He was on point, knowledgeable and most importantly understanding and helpful but what I love most about my experience with Eddie was that, he wasn't pushy and allowed me my personal thinking space to make my decision and that to me was priceless. I was very satisfied and will make recommendations to Northside dealership and most definitely to Eddie Washington.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

POSITIVE EXPERIENCE

By jwheeler2 on 12/13/2018 at 8:38 PM. Helped by John Hankins.

John Hankins was a marvelous salesman. Gave me all the info I needed, did not pressure me and got me a fair price. Will do business with him and already have referred Mr. Hankins to several friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WONDERFUL EXPERIENCE

By ksrosamond on 12/13/2018 at 7:25 PM. Helped by Brent Penn.

Nick Makrakis was our sales representative. He was awesome. Extremely knowledgeable of his product line and very personable. It was very apparent he was interested in making certain my husband and I were comfortable and satisfied with our purchase. This was the most pleasant car buying experience we have had! Due to Nick’s professionalism and knowledge it was easy for us to make a selection on my new Lexus. We met with Nick around 11:00 AM and drove out the new Lexus around 3 PM. We could not have asked for better service throughout the dealership. We will certainly be making recommendations to the dealership and to Nick Makrakis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Acm123 on 12/11/2018 at 12:45 AM.

We had a great experience when we visited Northside Lexus. Everyone was friendly and helpful. Donnie was able to find us a car on the first visit. We would recommend this dealership to our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By JAMESHANSE00 on 12/12/2018 at 7:19 PM.

The staff at Northside Lexus was professional, accommodating, and very reasonable. I would definitely buy here again and would not hesitate to recommend to friends. Thank you. James.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAST & AMAZING

By April on 12/12/2018 at 4:12 PM. Helped by Hamilton.

From the time I called Northside Lexus it was a great experience. Ashley is an amazing woman she is very attentive and took great care of me as well as Hamilton in Finance. I've shared my experience with family and coworkers. Thank you, Thank you, Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman was the reason I leased another car

By pmeuschel on 12/12/2018 at 12:55 PM.

I was not going to get another car from Lexus! Couldn’t wait for my lease to end, didn’t like my car!! Trust me, I complain clear & often about my car, to everyone! Was looking to get another type of car. Then I was referred to Robert, he helped me to understand my car, and end of store leased another NX!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A good car-buying experience!

By JSARALECOS on 12/12/2018 at 2:59 AM. Helped by Brent Penn.

Friendly, professional, helpful staff; and a very nice facility. I was plannng to “shop around” for a new vehicle, but came back to Northside after visiting only one other dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By F.HANKS on 12/11/2018 at 6:45 PM.

Wonderful friendly and helpful in the purchase process. This is our second lexus purchased with the help of Michael Van Cleave. He was very helpful in the decision making process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy way to purchase a car

By YHOBSON on 12/11/2018 at 5:06 PM.

This is my 3 car from Northside. The experience was easy. Smooth and friendly. Ashley was my sales person. Spoke to her at 1pm. Was in my car 1hr later. If your buying a car. New or secondhand call Ashley. They have Lexus and every other car you mite need. Thanks Ashley. See you in 2 years from my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Donnie Holcomb was excellent.

By Carol on 12/8/2018 at 11:18 PM.

Donnie Holcomb was excellent. He educated and did excellent selling me my first lexus. I will recommend him and this dealership to friends and family. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By SMOSES8888 on 12/9/2018 at 8:56 PM.

We have been doing business with Northside Lexus for 7 years and It is always a pleasure doing business with Northside Lexus. Mike Driskell is great to deal with and Ava Nguyen does a fabulous job describing and demonstrating the technology. The Moses’s

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Painless

By EB82BOYLE on 12/9/2018 at 5:48 PM. Helped by Marcus Atkins.

From the moment we walked in the door till we signed on the dotted line everyone at the dealership was friendly, happy to help out and knew the information we required. Buying the Lexus was like working with a good friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellen service

By GT500 on 12/8/2018 at 8:30 PM.

Very good buying experience. Right to the point, I will use this dealership again. Everyone was helpful in the process , before and after the sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By lr6362@yahoo.com on 12/8/2018 at 7:53 PM.

Has a loyal customer of Lexus . This is my 4 Lexus I am committed to the cars and customer services. And sales rep Michael . I hope next lease I will get more loyal $$

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Northside Lexus

By Thank You! on 12/8/2018 at 7:27 PM.

I got an awesome deal on a car that I love... They are also very friendly. Joe Finley was so accommodating, patient and amazing! Definitely recommend this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By PENNINGTON.EMMA on 12/8/2018 at 3:22 PM.

Hector was great! Great service and made sure I was happy with the car I wanted to purchase. I would definitely recommend this dealership over some others.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Quick easy transaction

By Cary9699 on 12/8/2018 at 4:44 AM.

Quick easy transaction. No pressure, just an easy negotiation. Northside basically used the trade in prices i gave them net of the tax saving and i went with it. Donnie was very nice and i did not get to take advantage of the full customer service because i did not have much time. I look forward to getting back and having someone walk me through the dashboard technology.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By BERNIEMACK222 on 12/7/2018 at 4:40 PM.

Alex Delgado was very helpful and knowledgeable. I would definitely recommend Northside Lexus to friends and family. Will definitely return in the near future to purchase the wife a new vehicle.

I would recommend this dealer.