Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Buying Experience / Quality Service Dept

By JLK-JLS/Menomonie on 12/1/2017 at 11:25 PM. Helped by Jason MIcek, Steve Cook, Eric Mickelson and various members of the Service Dept..

Great overall experience with this dealership for many years and several vehicles we've owned. The sales staff is always friendly and the service department the same. Recently purchased a replacement vehicle and was offered a fair trade value on our old vehicle. Everyone was very patient with me over the course of a couple weeks as I stopped by several times to look over several different vehicles and test drove a couple before making a final decision. Very pleased to have a strong relationship with NTF. I will definitely work with them again soon because I have another vehicle to replace within the next year or two. Thank You !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By Gary/Menomonie on 11/20/2017 at 9:59 AM. Helped by Jason Micek.

Met with sales department several times prior to purchase deciding on best vehicle and options for our family. Dealership located a new vehicle to our specifications and within the week we are driving it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Jacquelyn5890 on 10/30/2017 at 4:53 PM. Helped by Bryan.

I had quick hassle free car buying. I got exactly what I wanted. They were so helpful in making my purchase. I will go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Speedy, friendly and no nonsense

By familygirl on 10/25/2017 at 7:55 PM. Helped by Jeremy and finacial guy.

We went to look at a car on a Saturday, but really hadn't expected to be able to complete a deal in the time frame we had to work with. Jeremy, our salesperson, was able to offer us a very fair and honest deal on our trade-in and the financial guy (sorry, forgot his name) took care of the financing very efficiently. Transferred personal items from old car to the new, and off we went! These guys were honest, up front and very laid back. Would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Brewerfan on 8/14/2017 at 6:44 PM. Helped by Sales, finance.

Purchased a car from Northtown and they were very informative and helpful. Would recommend Northland Ford to anyone looking to purchase a new or used car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

lied to me twice while trying to purchase

By carbuyerwis on 2/26/2015 at 6:27 PM. Helped by owner, sales person.

Went to dealer to test drive. Very friendly. Test drove vehicle that was defective. Touch screen was frozen, they said button was stuck. Online said only fix was to pull battery cable. So they did that and lied to me. Next tried to buy car instead of suv. They had right car, wrong color. Offered to find right car for right price. After two weeks of waiting offered car at over far over market price. 2 cars in area again wrong color but exactly the same were priced at 16900. Offered car for 18300. FunNY thing is next day car was sold. Obviously had another buyer lined up for car they went to auction to get for us and was playing me off of the price they negotiated with second buyer. asked me to put down an extra 500 down to make the loan work. Why ? Because the bank wouldn't loan that much for that over priced car ! I figured that out after calling the bank. So to sum up. Very shady treatment of customer. Was very happy and excited to find a dealer who would get us what we wanted, for a fair price. But ended up doing neither one. Bought another car from a different dealer the next day. With zero down cheaper and a newer and more optioned lower milage car. Glad I kept shopping around.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

they lied to me from the start, about the work they said...

By 2345678 on 7/19/2011 at 10:01 PM. Helped by the front office and the owner.

they lied to me from the start, about the work they said they did to diagnose the problem. Then they recommended buying a whole new engine when the part that needed to be replaced only cost 12 dollars.

I would not recommend this dealer.