Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales and staff

By mgammer260 on 11/23/2017 at 5:15 PM. Helped by Kevin Perchan.

This is the 4th vehicle we’ve gotten there and have always had good service. My salesman Kevin Perchan is great and I purposely sought him out for this sale because we enjoy working with him so much. The service staff is always great. Really like Northtown.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sonata limited,is limited with options,as compared to 2015 limited

By joedennison on 11/19/2017 at 5:17 PM.

I have at least 10 items,that are missing in 2018,as compared to 2015 limited.not happy with less,for more price.send me a form in the mail from you,or corporate,& I will list them for you.next lease might not be a hyundai

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Made it easy to purchase a new car

By jnasoff on 11/18/2017 at 5:24 PM. Helped by John Klein.

I wasn't at all sure about purchasing a new car let alone about which car to purchase. John Klein and the others we dealt with at Northtown Hyundai were really knowledgeable and helpful in helping me to arrive at a fairly quick decision to purchase the Santa Fe Sport. John even offered to bring over a car from another Northtown location so I could compare both the Sport and the second car with my Kia Sportage (which I was thinking of replacing). That wasn't necessary as I decided the Sante Fe Sport was the right size, etc. for my needs. The whole purchase process was quick and easy. It was an all around good experience thanks to John and the others who helped us there.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Average

By magooy99 on 11/18/2017 at 5:20 PM.

Average, friendly, but the company that checked the lease car I turned was a joke. Most the damage was caused by just driving a car in Buffalo. I might consider leasing another car from you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Hyundai

By hall202 on 11/17/2017 at 5:16 PM.

This is my 3rd Tucson and I love them! It has a great ride, it's roomy and comfortable! Love the warranty, but never really needed it! Before the Tucson I had 2 Sonatas, went to all wheel because I had to drive out to snow country every day to watch my grandchildren! It did the job!! Now I am done driving out there but don't want to give up my Tucson!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

OUTSTANDING SALES PERSON

By gsubryan on 11/15/2017 at 5:16 PM. Helped by Gordon McCombs.

Outstanding sales person. Gordon McCombs was very professional it was very refreshing to deal with a vehicle sales person of his caliber he is a credit to your organisation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 Hyundai Elantra Sport

By brianb8 on 11/13/2017 at 5:17 PM. Helped by William Fechner.

All dealership personnel who I had contact with were courteous and professional. I did not feel pressured into making a decision, although the amount of information presented to me was very substantial.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelllent

By unicorn75 on 11/11/2017 at 5:15 PM. Helped by BIll.

Excellent experience from beginning to end , will continue to deal with Northtown, Y experience was great and the staff exceptional, friendly and helpful . Will recomend to all my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By derrekrobbie on 11/9/2017 at 5:37 PM.

Alex took care of me as well as the friendly staff, definitely will recommend the dealership and sales rep to someone else. Very happy with my vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would return and recommend.

By missmandypete on 11/9/2017 at 5:30 PM. Helped by Alex Tkatschof.

I will definitely be returning to service my vehicle at this location. I would highly recommend Alex as a salesperson to friends and family. I look forward to doing business with this dealer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By taylormf on 10/27/2017 at 4:19 PM. Helped by John Klien.

Northtown is awesome! Everyone is always friendly and attentive. Buying a car can be stressful however at Northtown I always feel at ease. I never feel rushed and I never feel like my questions or concerns are not important. I recommend Northtown to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

So glad I stopped in!

By rroper74 on 10/18/2017 at 4:24 PM. Helped by Andrew Ayler.

My Ford Escape lease was coming due and I wanted to check out the Tucson. I went with the intention of looking and test driving and that was it. Long story short, I fell in love. It's the nicest, best equipped SUV I've ever had. My salesman Andrew was awesome. He was knowledgeable, and worked to get a deal for me that fit my budget. He made all options available to me, but wasn't pushy which I really appreciated. I would have been able to drive my new vehicle home that evening but had other plans, so I picked it up the following morning. What an upgrade from my Escape. The tech advisor showed me all the bells and whistles (and there's a lot!!). He also synced my cell phone with the SUV so I could use all the hands free options while driving. The entire experience was TOP NOTCH!! I'll definitely recommend Northtown Hyundai and Andrew!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By jcorwin196 on 10/15/2017 at 4:18 PM. Helped by Paul Tronolone, Brian Sider.

Great buying experience. We've bought several vehicles through the Northtown Auto group and have always been happy. They are always professional. We'll keep going back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Extremely Satisfied

By arezakj on 10/13/2017 at 4:24 PM. Helped by Chris Troxel.

This is the second car I have bought from North town and there will be more. I live in Albany NY and come to North town to buy my cars because I am satisfied with the deals as well as any service when I am in town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By wonderwendy101 on 10/13/2017 at 4:20 PM. Helped by Brian Sider.

I came to the dealership with a difficult situation in that I could not teach my son to drive a standard transmission, which was what I was currently driving. Brian Sider helped me get into a more user-friendly vehicle without breaking my bank or setting me up with a bad deal. I was absolutely blown away by his level of professionalism and know-how. I have already shared Brian's contact information with a colleague who would like to purchase a new vehicle in the next few months, and I strongly encouraged her to contact him. I will certainly be back to see him when it's time for my next vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hyundai Sante Fe Sport

By jeromem341 on 10/13/2017 at 4:18 PM. Helped by Bill Fletcher.

Bill Fletcher was great sales guy fitting us into a vehicle we are happy with meeting our price range. We are very pleased with SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By acorwin196 on 10/12/2017 at 4:49 PM. Helped by Brian Sider and Paul Taronolone.

Love the staff. Great prices. We will be back to purchase more vehicles. This made our 6th by from Northtown. You are never pressured. Again thank you for such great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesperson satisfaction.

By kgwen24 on 10/12/2017 at 4:23 PM. Helped by Dan and also PJ stepped in at in Dan's absence to assist me..

I was very pleased with Dan and his supervisor. No strong arm tactics. Very pleasant and genuinely seemed to want to meet my needs. The quickest purchase I have ever made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional organization

By dejanicki on 9/28/2017 at 4:36 PM. Helped by John Klein.

The entire team made the buying experience fun while covering all aspects of the sales, financing and servicing process. My sales person John, was great to work with. Highly recommend the dealership.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Li Fruscioone

By lifruscione on 9/26/2017 at 4:23 PM. Helped by Smart car specialist and John in sales..

Can open Garage door. I think the mirror has a defective module. Program does not work. I will call the dealership smartcar. Do not hild this against John or the sc specialist.

I would recommend this dealer.