Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
1.5  
Overall Experience
1  
Price
1.7  
Quality of Work
1  
Service
1.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service scandal

By Dymond on 7/6/2019 at 5:24 PM. Helped by Larry.

I called to inquire about getting my Jetta TDI looked at for a check engine light. I was told (and there was a “service specials” coupon) to diagnose the car for free. I had the car towed in, called to check the status the following day and was told it would be over $200 to see what the issue was. When I mentioned what I was told - and the service special- I was bluntly told that I’d have to pay, with no explanation of f the discrepancy.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service or disservice. Can you fix it or not?

By Timb3535 on 5/13/2019 at 8:09 PM. Helped by Larry.

I am writing this in to express my extreme dissatisfaction of the services rendered at this dealerships service center. Being a volkswagen owner now knowing what all that entails. Pretty much fee after fee for crappy part after part failing on my vehicle. Anyway my car does one day parked in the driveway thought it was the battery turns out the timing chain broke. I take it to a cpl mechanics I know the first didn't work on vw the second did but could not locate the part I needed. Being that when the timing chain breaks aside from potentially causing an accident serious harm or death. It also causes the cylinders and the cylinder housing to be bent and damaged causing all components to have to be replaced. So after trying to locate a mechanic that was reasonably priced to remedy my issue I was left with no alternative but to take it to the "specialists" at northtown vollswagen. I had my car towed there Apr 30th today is now May 13th, I have taken my car to this location 3 times within this time frame and it is still not repaired. Yet I have managed to pay a sum of $4600 for a 2012 VW CC to be returned to proper working order which on 2 occasions already I have been assured it had yet and still it has not. Now upon my 3rd visit to this dealership I am being advised now I need oil pan maintenance performed at the tune of another $900. I don't know about anyone else but I feel like I'm being scammed and don't feel like it's my owners at this point as far as monetary transactions are concerned for someone else's incompetence. If I were advised when I brought my car to ne services that they would just be guessing and fixing things and charging me for it, I probably would have taken it elsewhere. Not to mention I brought it back a second time expressing this same issue had occured and been told after they looked at my vehicle it needed a battery which I paid for and that it was in optimal condition which it was not and this is the second time I'm being told this. This is terrible business I have to say.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

CONARTISTS, BAR NONE

By Zack18 on 8/7/2018 at 1:00 AM. Helped by Joseph Noack.

I will never set foot in there again and HIGHLY RECOMMEND NOT GOING THERE EVER. I went to get an estimate for repairs on my 2011 Volkswagen Jetta SE(basic model) and they want over 15 grand for a job that only cost about a few grand at the most.Waste of my time. ZERO STARS.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible

By tmez325 on 7/18/2018 at 7:35 PM. Helped by Matt Georger.

Worst customer service experience of my life. The only reason I will ever return to this dealership is because of the vehicle warranty. Other than the Jetta I purchased, I have zero positive things to say about this dealership. Couldn't pick up my car because it was the salesman's day off. Day I picked the vehicle up, air cover came off and was rubbing on the fan belt, and car was dirty. Called to make a service appointment the same day, they had no availability until the following week. Brought it in for service, they had it for three days, during which I received no updates. I finally called, and the services department told me it had been ready the same day, but failed to notify me. They agreed to bring me the vehicle at work, great! I got it and the interior was still dirty! I've now had the vehicle for three months, check engine light came on. Made a service appointment online. Brought it in at scheduled time, but no service techs available!!! Even with an appointment!!! Had to make yet another appointment for next week! If zero stars were possible, that's what they would get!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Grand Theft Auto

By Paul on 3/17/2018 at 7:20 PM. Helped by Tony Minonno.

This was by far the worst car dealership experience I have ever had to deal with in my whole entire life. They set me up with Salesman Tony who never even offered me water or coffee. As soon as he saw me all he saw was a dollar figure on my face. He was only thinking about how much money he can extract from me rather than providing a quality customer service experience. I was going to buy a 2018 VW Jetta which if you go on their company website the dealership has them $4,500 off sticker price because they are last years model. 2019 is going to be all new from the ground up. Once I found the exact car I wanted and had a VIN # did Tony try to get me the best deal possible? Absolutely NOT! The man was a snake trying to extract every last dollar out of my wallet. He never even bothered to negotiate a price for the car first. Instead all he did was run my credit to see how large of a Loan the bank would give me. Once he saw the size of my loan he went ahead and wrote up a deal without my consent on how much I will be paying for the car. He was trying to get me to pay full MSRP on last years model VW Jetta. Once I asked about the sales price on the exact same car with VIN # at first he played dumb. Then once I showed him on my smart phone that the sales was real he then changed his mind and said that it was only a cash price. The classic bait and switch technique. I wasted all my time going to Northtown VW trying to get a deal on a new car. This was the sleeziest car salesman I had ever had the misfortune of crossing paths with. So what did I do? This turned me off from the brand completely. Because Volkswagen literally translates from German to English "People Car". It was a car that was originally intended by it's founder "Ferdinand Porsche" to be an affordable, reliable, practical car for basic A to B transportation. Northtown definitely did not life up to the standard. I left that crummy car dealership and bought a brand new Mitsubishi and they honored the online sales price because they were honest. Never shop at Northtown VW. They will rip you off. Even if you are low income and can't afford to be ripped off they don't have any heart at all. They will slash your throat for a larger commission. They have no soul

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The epitome of a terrible service experience

By Honest pay for honest work on 8/15/2017 at 5:43 AM. Helped by Service department..

Today marks the last time I will ever set foot in this dealership. They have mishandled every single repair on my VW Passat, ranging from missed items on oil changes, ordering the wrong parts, jerry-rigging, and damaging the car during repairs. Today I ventured in for a 1230 appointment to have recall item fixed. Volkswagen says one hour to fix I was told 8!!!! Appointment times mean nothing, you will wait and wonder. Everyone looks glazed and unhappy, there is an extreme lack of effective management, and the staff is visibly disengaged. All said it's makes for an absolutely horrible experience. Yelp says it all

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great test drive by Ken Jones

By jbuffalo on 8/12/2017 at 1:10 PM. Helped by Ken Jones.

My son is interested in one of the VW Golfs. Ken Jones went over the car- test drove with us and explained everything. He also went over the safety features which may help my wife and I if we buy a new car in the future. Very Knowledgeable, polite, and easy to work with. Both my son and I know quite a bit about cars, Ken in a not a know it all way-knows much more. Depth. Good guy. Ken Jones gets 5 stars.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

long wait for oil change

By sceila on 1/30/2017 at 8:48 PM. Helped by don't remember his name.

I setup an appointment for an oil change and patch a tire for 1:15. At 2:40 the guy told me they just finished the oil change and they are starting the tire now. I know of no other place that that take an hour and half for an oil change when you have an appointment.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lease Turn-in, received bill a month later for $2000.00

By Cmorr2620 on 10/7/2015 at 6:31 PM. Helped by David Strack.

My wife and I leased our Volkswagen Jetta a couple years ago, our lease was almost up so we started looking for another car to lease. My wife fell in love with a Volvo S60 so we decided we would check them out at Northtown Volvo since we like our experience at Northtown Volkswagen and boy did we pay for it. Our Salesmen at Volvo assured us that we could just leave our car with them at the Volvo dealership and they would return it to Volkswagen no problem. Our car was a little dirty but by no means was it abused in any way. Little did we know that we would receive a bill in the mail a month after leasing our new S60 for $2000.00!! We got charged an "excessive lease charge" for $1,500 along with other charges such as paint off of both rocker panels for a total of $400.00 and a "crack" in the front bumper which they claimed they had to replace the whole front bumper for $620.00. And to top it off we also got charged $56.69 for a "crack" in the right front wheel cover. I see many things wrong with this: 1. The salesman at Volvo assured me nothing was wrong with the car. 2. We take great care of our vehicles, including hand washing them many times and we never noticed any of these things we got charged for. 3. I never once saw a report on our Volkswagen even after requesting one. 4. If there was this damage on the vehicle at the time of turn in who is to say it didn't happen when the Volvo dealership returned the car for me back to Volkswagen. If Volkswagen treats their customers like this, I can't see me or anyone in my family ever purchasing another car from them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

bought new GTI

By ToeKnee on 10/5/2015 at 6:40 PM.

Greg is a true car guy that believes in the products VW offers- especially the new GTI's. He directed me to the best mix of options like he was buying it for himself. His thorough knowledge, and experience with these cars was obvious, and his enthusiasm infectious. I would recommend him, and this new GTI (it handles great). I usually like to wait to recommend things like cars (the engine is just starting to loosen up, as I break it in wisely). But I was pre-sold by the great experience of the 2004 GTI that I had bought new from Northtown, and just traded in. So I'm comfortable in saying that Greg, VW, and Northtown are a winning combination of product and people- that will serve you well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Genaelli0315 on 10/5/2015 at 11:44 AM.

Greg was an excellent salesperson, who put so much effort into making my experience special. The whole team made me feel welcomed and excited for my purchase. Greg was not only extremely friendly, but also extraordinarily helpful and informative. He took the time to show me the ins and outs of my new car and went out of his way to make sure all my questions were answered. Never having bought a new car before, I walked away feeling confident and secure in my decision, and felt secure in knowing they are there if I experience any problems. Thank you so much for such a pleasant experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tiguan!

By Kevin and Kristin on 10/5/2015 at 3:27 AM.

Greg was easy to deal with and took the stress out of the buying process. We are very happy with our new Tiguan and looking forward to doing more business with Northtown in the the future.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible & Horrendous experience

By mukeshhh on 8/5/2015 at 2:38 PM. Helped by Issue wasn't with Alex but with others!.

I just purchased a new VW Passat 2015 from Northtown showroom in Millersport Highway and wanted to share the experience . As much as I am excited driving my new car, I am terribly terribly disappointed in having chosen Northtownauto to purchase it from. Everything I've seen so far has been so chaotic, misleading and disappointing. The latest fiasco being, given the wrong VIN number and being revealed 2 days after the purchase of the car. I had extensive discussions about the price of the car and I was informed that they would match the price from a different dealer ( which was 22000$) . When I decided to purchase the car, I was told that they would enquire with VW if I was eligible for 0% APR and an 'additional rebate amount which would vary between 1000 to 1500 dollars'. This Saturday, I was informed that I was approved for 0% APR and a rebate of 1000$. I was happy with the deal and I was asked to bring the cheque, insurance ID and the necessary paperwork. And the surprises started once I came in. I was shocked to see that the price of the car was listed as 25000 and the EMI calculated based on that. Then when I told about the cross-dealer price match and the rebate that was offered (something that I texted and confirmed just 2 hours back), the manager there told me that he was 'unaware' of all that and could best just match the cross-dealer price match and not offer any rebate amount. When I was explaining the situation, he asked me to come back Monday if I needed more details as he was just filling in and he did not know any details. This was extremely unprofessional as I had done all the previous research and was straight to the point before I even came over. Since I had plans, I had to buy the car. Basically the promise which was given just 2 hours back was not honored. And what was more amazing is how no one wants to take ownership and continue using the words "I dont know what was said earlier" , "I am just filling in", etc. The other amazing part was, I was told to sign the '1000$ rebate approved form', though I did not receive any rebate. And then I was asked to fill a survey form, prefilled with words such as 'Excellent', though my experience was far far from it. I was told I cannot get the car without signing these. I am sure there are better ways to do the business than conning the customers and giving them last minute surprises. I am sharing my terrible experience and I would certainly not recommend Northtown to any of my friends thanks to the wonderful experience I just had. And the best part is when I was asked to escalate the case to the GM, I was sent a mail back, asking to write my reviews here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really happy with this dealership

By KatieK on 7/4/2015 at 4:15 PM.

They are a great team and really takes their customer service seriously. They go the extra mile to make you happy. I had very specific needs that they were able to meet. I would recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got my first Beetle!

By cmstroz on 6/26/2015 at 11:00 PM. Helped by Phil Graham.

Great experience! Phil, my sales person, was delightful and efficient. Went in originally to see what my Saturn Vue was worth and ended up with my very first Beetle Bug! Love the car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Pleasant Passat Purchase

By tvdon on 5/27/2015 at 7:20 PM.

First time purchase for me at Northtown. My daughter has purchased from them previously, and had a good experience. I drove from Rochester, and the deal was worth the drive. Happy with the terms, and love my new Passat. Ryan, and Sales Manager Dan worked hard for my business, and they got it.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

1ST TIME LEASE

By PassatGuy on 5/26/2015 at 2:56 PM.

This is the 1st lease that I have ever had & Will explained my options to me very well & I feel good about the experience. Time will tell if leasing or purchasing is the way to go for me in the future.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I had a less than stellar experience on the sales side of...

By triedtodeal on 2/5/2014 at 2:42 AM. Helped by Jason Miller.

I had a less than stellar experience on the sales side of this dealership in May 2013 and had 2 conversations with the general manager of this dealership regarding my experience, in the second conversation he convinced me to give Northtown another chance, to exceed expectations, ( his words) I had already purchased from a competitor, but much farther away from my home, so I gave them another chance on 2/4/14 I had 3 main concerns on this service trip, a routine 30K maintenance, My heated seats heat very slowly, getting slower over time, and the heater fan was squeaking badly, as if it were about to break, becoming more pronounced over the past two weeks. I met Jason in the service bay, explained all of this in great detail, I also explained my previous experience at Northtown, He actually said he knew how to WOW a customer, 4 hours later I pick up my vehicle, 30K maintenance is done, Heated seats are not fixed, heater blower motor is not fixed, Jason explained that he tested a 2014 VW and it took 15 minutes to get the heated seats to warm up, and this was normal, then why did mine work much better 2 months ago and are now slow???? Also they could not duplicate fan motor noise, so nothing was wrong, even though it was making the noise when I pulled into the service bay just that morning!!! it was 30 degrees outside and that was too cold to wash my car, even though Northtown has multiple signs spelling out this customary service, I asked if I bought a new car today would it be washed? If it's too cold to wash a car, why not substitute a quick vacuum instead??? They seemed to be cutting corners at every turn. I left VERY angry, I was very clear that I was dissatisfied, they tried to " HANDLE" me and this only made me angrier

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

That was much nice experience with Eddie. He explained us...

By Sahail1060 on 8/4/2013 at 3:22 PM.

That was much nice experience with Eddie. He explained us about VW Passat, dealership, showroom,deal and almost everthing. we were really impressed.First time I bought a car from Northtown with nice experience, so I will recommend to everyone that dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

We are full-time RV'ers who live and travel full-time...

By SweetiePunk on 6/24/2013 at 3:48 PM. Helped by Jay Jank.

We are full-time RV'ers who live and travel full-time in our motor coach. We were towing a 2000 VW New Beetle behind our coach. We were in the area site seeing when we had problems with where our "tow package" is hooked into the framework of the car to allow it to be flat-towed behind our coach. We were referred to Northtown by Colton RV to have someone look at it. We did not have an appointment, but Jay Jank "worked us in" to figure out exactly what the problem was. The shop was VERY busy with a constant flow of customers (who had appointments) coming in for service. Jay handled the other customers seamlessly, as well as directing other staff to help keep things flowing smoothly. It was like watching someone handle triage in an emergency room. During this entire time Jay was understanding, courteous and very professional. He would come back to our problem each time he got his appointment customers taken care of. Jay even went so far as to call Blue Ox, the manufacturer of our tow package, to ask them specific questions about how their product hooked into the framework of our bug. It ultimately turned out to be a problem that was too major to realistically consider repairing. We knew at that time we were going to have to replace our vehicle. Jay went over to sales and found a sales person who could assist us. He explained our situation to the sales person and then took us over to introduce us. It was so nice to not have to "start over" and explain to a new person all that had just transpired and why we were standing in front of them. Thanks Jay. You ROCK!

I would recommend this dealer.