Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By 1Newjersey on 1/6/2019 at 4:03 PM. Helped by Chris Galvan.

My sales consultant, Chris Galvan, met and exceeded my expectations. Chris made everything quick and easy. I believe he went above and beyond his duties. I would highly recommend using the dealership and Chris as your sales consultant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW! Blew me away with professionalism, and meeting my need

By Jeanne on 1/5/2019 at 8:56 PM. Helped by Christopher Galvan.

I responded to a listing late November that was on the internet. I spoke with Christopher Galvan who said he would be willing to stay late to assist me because my husband is a truck driver and he has no normal schedule. My husband told me we would not be buying another car till 2019. I told Christopher and he said "No Worries". When your advertisement came out about Mitsubishi' Mirages for $9,999. I knew that was what I wanted. I called the dealership and asked to speak to Christopher since I promised him the year before. Christopher was so helpful. I couldn't come in till 6:30 that night, so he put a hold on the last car that was for sale at that price. He had all the paperwork ready and a big red bow on the car. We took it for a test drive and I was sold. This is the first time I bought a car that was a painless experience. I applaud Christopher for his efforts in making that so. He never pushed me to make a decision or rushed me to buy. He took his time and answered all my questions. The next day I came in to have the car detailed, since it was late the night before. Christopher handled that as well as encouraged me to contact him if I had any further questions. Jeanne and Roy Strange

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Service Good Deal

By Morgs on 8/18/2018 at 9:09 PM. Helped by Tim Kemble and Chris.

Such kind people that genuinely want to sell you a good car. Went the extra mile to get me my car. Very friendly and patient. I had been looking for a car outside all day at various places and they were not as kind and upfront about the pricing as the people at Northtowne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By janieseymour on 1/30/2018 at 9:10 PM. Helped by Ryan Deathridge.

We were looking at another vehicle from one of their other dealerships; but price wise, the Mitsubishi prices were the best. The salesperson we were working with at the other dealership was able to go with us to the Mitsubishi dealership and we test drove an Outlander Sport which we loved. We were able to work out a deal and closed on a 2017 Outlander Sport. The salesperson, Ryan Deathridge ad the Mitsubishi expert Carl Carter were very efficient and extremely good to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl Carter and Keith Emmons

By Flapjack 4368 on 11/8/2017 at 4:24 PM. Helped by Keith Emmons.

These two gentlemen were great in helping us into a vehicle for my daughter. They were very knowledgeable and professional. I would highly recommend that people visit this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy to work with

By Mdnelson on 9/27/2017 at 11:25 PM.

From the time I reached out to confirm the availability of the car I was looking at, Carl and the staff were easy to work with - no runaround !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent!

By Sonora15 on 9/19/2017 at 2:46 PM.

From an internet search I performed on vehicles, I received a number of calls from salesmen - all of which left messages. Carl's message was different - it was truly genuine and I thought - this is the guy I'm going to call when I'm ready to start looking - so, after about a week I called him back. Carl Carter is a wonderful young man - very respectful, extremely helpful, courteous and he knows everything about the Mitsubishi. He was wonderful to work with - very knowlegeable - explained everything very clearly about the SUV I purchased. Carl even took the time for me to come back and explain things in more detail about the SUV and helped me sync up my phone to it. I would most definitely recommend Carl Carter to family and friends. Carl is a GEM Northtowne Mitsubishi - hang on to this wonderful young man. Thank you so much Carl!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good!

By Dee63 on 9/2/2017 at 6:00 AM.

Was a good experience, Carl, my salesman was very good, seemed to know all the procedures to go thru, got a brand new car out of the experience, which I like at the price I can afford. Although, felt pressured into buying all the extras on the car, of a few I felt I didn't really need, but maybe I will be glad later that I did purchase these extras.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

EXCELENT!

By luis g perez on 8/18/2017 at 9:09 PM.

Great costumer service from Carl.I would really rocommend him to my family and friends. He was super helpful and explained everything very clear. Fantastic service. Thank you very much Carl!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Start to Finish! Highly recommend **

By HappyLady60 on 8/18/2017 at 1:27 PM.

Listened, no games on prices, courteous and most of walked away with a great deal. Came with the intent of purchasing a newer used SUV, but ended up with a great deal on a brand new one. Will definitely be recommending them to everyone! Thanks so much Anthony and Nick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By melo on 7/22/2017 at 2:02 AM.

Great minor repair work by Doug - an exceptional artist! Super customer service from John Van Parys - every single time! Thanks so much for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By becky343 on 6/29/2017 at 2:32 AM.

Very satisfied with our purchase. Felt no pressure and everything was explained to us when we got ready to drive away in our new car. Colton was great!!! Thank you!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Shelly K Tannehill on 6/12/2017 at 4:48 PM.

I needed a car quickly and everyone was so helpful and were able to get me approved even with my lower credit score. I will always go back there. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't go anywhere else!

By Kyla on 6/12/2017 at 3:13 PM.

The first time I purchased a vehicle I rushed into the purchase. We had been looking over 2 weeks and when we walked into the store because we saw a car online. Anthony was very helpful and we never felt pressured. He understood our situation and made us feel welcomed. We had some communication throughout the week and our purchase decision came down to how friendly and personal Anthony was. They were short staffed when we came in on Wednesday night and he was helping 3 customers at once and we never felt ignored.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience

By Andrew87 on 6/3/2017 at 3:43 AM.

I'm a first time buyer so I wanted to go somewhere I trusted. That's why I went to Northtowne Mitsubishi and saw Carl Carter. I told him I was looking for a first time car. He sent me a link and them I went to the dealer to look at a couple of cars I had seen. Couple of hours later I was walking out in a recently used car. And couldn't be more happier! Carl is your guy if you're looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and fun

By Alicia on 5/28/2017 at 4:27 AM.

Very easy process, what makes Anthony different from any "sales" person is he actually listened to what I wanted and needed In a vehicle. Being a female I went to 3 other dealerships and had horrible experiences. Noone listened to what I was looking for. I had a fantastic time and I got a great deal! Thank you for making this experience easy for me.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Disappointed there was no follow-up phone call

By new car purchase on 5/22/2017 at 8:15 PM.

I worked with Colton and he was great helping me find the car I wanted. I was disappointed that there was no follow up call after the purchase of my new vehicle. I for sure thought they would call to see how I was liking my new vehicle etc... Also was not informed about the add ons you can add yourself if you choose to do so... Absolutely loved the finance man!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased Used Car

By Satisfied Customer on 5/9/2017 at 7:30 PM.

As usual Northtowne Mitsubishi did not let me down, Carl helped me purchase a used car for my daughter. He was patient (not pushy), professional and honest. Carl went above and beyond making this an enjoyable and quick transaction. I would highly recommend Northtowne Mitsubishi and a raise for Carl!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Cody O on 5/1/2017 at 7:46 PM.

Carl was a terrific salesman that helped get me in a 2017 Outlander. The dealership was very helpful, and didn't try to push anything extra on me. They simply tell you what they have to offer, and let you make up your mind. I am very satisfied with my purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Definitely recommend going there!

By Lisa on 4/24/2017 at 1:28 PM.

I called in to see if they still had the car I was looking at online. Carl wanted to be sure it was there before I drove in. He called back within minutes. Took a ride in the car and loved it! No hassle what so ever! Carl was very detailed during the whole process and I appreciated that!

I would recommend this dealer.