Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.2  
Friendliness
3.8  
Overall Experience
3.2  
Price
3.8  
Quality of Work
3.2  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By MsSknnr on 7/17/2019 at 7:02 PM. Helped by Tom D..

I just wanted to thank Andre and his team for being so professional and nice and making what seemed impossible to VERY POSSIBLE!!!! Thank you again!!!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

The absolute worst customer service

By 13of13 on 2/15/2019 at 1:06 AM. Helped by Larry Lefever.

Bought a CPO 2015 GTI on 11/10/18 took the car back on 11/14/18 for a small water leak at the windshield/sunroof. The dealer had the car for month and said the car was fixed. Picked up the car on 12/14/18 and made it a few miles away before water poured in all over me. They made the leak extremely worse. Took the car back to the dealer. Told them it was worse. Took the car home for a few days then returned the car to the dealer on 12/27/18. As of 2/14/19 the car is still not fixed and still at the dealer. The owner Larry Lefever and the sales manager Russ Fortner said they would not do anything for compensation. They are only going to fix the car if they even can.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't trust them to payoff your trade in

By Jmathews70 on 11/19/2018 at 6:51 AM.

I traded cars with Northtowne Volkwagon in May 2018,still owed on trade in. They agreed to pay off trade in,I gave them account number & phone number of financial institution and "estimated" pay off from the financial institution app on my phone. They only paid that amount WITHOUT calling to get an EXACT payoff! 2 weeks later I find out that I still owed over $1000 and I contacted the dealership to inform them and they told me it wasn't their problem! I had no choice but to pay it off to keep my credit from being destroyed! My salesman,Steven Dee was excellent to work with but I'd never purchase from any of Northtowne Auto Group dealerships again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easygoing and patient staff!

By hwbruns on 8/15/2018 at 10:52 PM.

Jerry Hall sold me my car and I was impressed from the start. I really don't like it when salesmen want to sit you down and fill out paperwork in what kind of car you want- I'd rather go right up to the cars themselves and look. Jerry took us right outside and showed me the cars I was looking for once I told him. He was quick and to the point, while yet being patient with me. On the test drive he did not try and sell me the car or tell me about how I needed it. He let me enjoy it while offering occasional perks about that car. He was very easy going and honest about the car. He offered several times after I bought the car that if I ever needed anything I could call him. I enjoyed my experience at Northtowne and would recommend to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW steering column housing

By Demaray,ellen123 on 6/15/2018 at 2:58 PM. Helped by Jay Gillihan.

Recently I needed help with my 2012 VW steering column housing. I was so fortunate to have been directed to service manager, Jay Gillihan. Jay fixed the problem, was polite and courteous, went above and beyond to assist me with this and made my experience the best service call I have ever had in my lifetime. Thank you, Jay God Bless America and God Bless Jay Gillihan Ellen Demaray, Proud VW owner

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Overall Experience
3   Price
1   Quality of Work

Don't believe the CPO Inspection from this dealership!

By Dianna Franzen on 2/11/2018 at 5:33 PM.

We purchased a Certified Pre-Owned Hyundai Azera from Mike Lopez after checking their reviews. There should have been decent tires on a car with 23,200 miles but after driving just 2700 miles, my car with just 25,961 miles needed a new set of tires! This was after it 'passed' the Hyundai CPO 150 point check! Mike basically said " I just sold the car, talk to my manager". The manager Russ Fortner never bothered to contact me since he never planned to make it right. My advice - Double check any used car you buy here and don't pay extra for the hype!! I would never purchase from this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Hyundai Elantra

By 18 elantra on 1/25/2018 at 2:14 PM.

Second car I’ve bought from Mike Lopez. I’ll be back when I’m ready for another new car! Thanks again Mike! And Christian Beavers for a stress free buying experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay AWAY!

By Notbuying on 1/23/2018 at 10:51 PM.

Please don't buy there! New Car's are could be ok, but not anything used. If your going to buy a used car from them, especially Russ Fortner. Have the car inspected by another place, so you can really find out if the car is going to last, or if it's going to be broken down in a month. I have never heard anything good about the Used Car department. When it comes to following any of the common sense laws they don't. I walked into the show room and no sales people even greeted me, they just went back to their desk and sat there watching me look at the larger Tiguan? I loved my current one, but it was just to small and I loved the larger one. I finally asked the guy the price and it was like I was asking for a kidney. He walked off. I had my title and check book in hand. I walked out and went to the BMW dealership and they treated me great!!! After doing some research that is public knowledge, Northtowne is well known for selling cars without a clear title, given customers false reports on past history. And any educated buyer knows you can't sell a car without having a clear title. I have already had a complaint with the BBB, and also a complaint with the CSS (Dealerships get a bonus on these), and The States Attorney General. Don't be scared, they are just criminals that put peoples life at risk. I wonder if the head guy of the used cars department would put anyone in his own family in car that he sells! Reach out to me and I will tell you where you can go for free inspections on a car before you buy, and the dealership shouldn't have an issue with this if they stand behind the car and sale! Even if it costs you $10, it's worth it, and don't let them talk you out of it. NORTHTOWNE VOLSWAGEN=Bankruptcy and Criminals!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Adrmar09 on 10/27/2017 at 7:12 PM.

Went above and beyond to help me find a car I could afford and to my liking. Helped me find the best possible car insurance and made everything easy to understand!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phil's patience

By Debbie Wunsch on 10/14/2017 at 2:44 PM. Helped by Phil G..

I have been taking my Volkswagen Beetle to Northtowne Volkswagen for many years. I had to find a new car warranty, and I used them for the first time recently when my window on the drivers side would not go up. First, the car warranty wanted to send their own part. It ended up being the wrong part. When they sent the right part, they put the attention to someone who the service department didn't recognize. They opened the package when I told them the tracker said the new part was delivered that morning. The wrong addressee had delayed fixing my car. I had to wait over a week to finally get my window fixed, and it was a hardship on me. Phil was patient with my car warranty; he called them numerous times to work things out on my behalf. I really appreciate that Phil went above and beyond to help me get my car window fixed. I don't know what will happen when I have another claim with this car warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, no-nonsense experience

By AT on 10/11/2017 at 3:27 PM.

We contacted all the VW dealerships in KC and Helen Perry was by far the easiest salesperson to deal with. She responded quickly to inquiries and did not waste our time with the typical runaround. We really appreciated her no-nonsense style when working out the final price and all the details. Speaking of price, Northtowne was the lowest, and significantly lower than one dealer who claimed there was, "no way someone could be offering that." (Two dealers were offering that price, by the way, and Helen made it a no-brainer to go with Northtowne.) When we picked up the car, we were in and out in 30 minutes with no pressure to purchase add-ons in the finance office. If you're looking for a VW, don't waste your time playing games with the other dealers. Give Helen a call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and friendly

By JMS on 9/29/2017 at 3:36 PM.

Jerry was very friendly and helpful and the car and price were great. I appreciate the large selection of certified vehicles they have to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Helen Perry gets it done

By Robbie Wilson on 9/26/2017 at 2:47 PM.

We planned to just visit the dealership to get more familiar with the Passat....and Helen just made it so easy to move things forward. We had a car we still owed on....but didn't really love. We explained to Helen what we really wanted to have.....she listened....found what we we're looking for....got the right numbers put together....and got it all done in record time. Helen was professional....enjoyable....and informed about the products. Importantly....Helen also has strong relationships within the dealership....and it's my belief that allowed her to move things forward and get us the deal we needed. We asked for some unique changes to the car on the lot (tires / wheels, etc.)....and Helen got hings done for us. We're fans of the VW product to begin with....but the sales person and dealership are what the experience is all about. In this case....we'll be recommending both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW....Best car/value on the market.

By Kevin1313 on 8/30/2017 at 7:25 PM.

I have owned 4 VW's in the last 10 years. Never had any problem, just upgrade to the new bells and whistles. Mike Lopez has been my sales professional on all of these purchases. When I am in the market for a new car, it is a very simple process for me....call Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Customer Service

By Lisa M. on 8/17/2017 at 1:11 PM.

It was such a pleasure working with Northtowne VW all due to Mike Lopez. He went above and beyond to help me find my dream car. Anytime I contacted him, he was always available to answer any questions or concerns I had. I didn't feel pressured at all which is rare. I also spoke with Lynn who was great as well. She gave me some other add on info but was not pushy. Mike is NOT you're "typical" sales guy. He truly cares about his customers and I would recommend him to anyone looking for a car. It was by far the smoothest car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Did what said they would do.

By Fbcos on 7/16/2017 at 4:16 PM.

Great experience no pressure did everything they said the would plus more. Helen was very professional. Had to bring the truck to have a couple items repaired. Was given a loaner car. First time I enjoyed buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Malinda on 7/10/2017 at 12:45 PM.

Northtowne Volkswagen is an awesome place to do business. The facilities are clean and friendly. Mike is the best! He makes sure he understands what your needs are and fills them. Lynn is fantastic at explaining and expediting the paperwork. I recommend Mike to everyone. He makes the car buying experience painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick and honest!

By Clark on 7/5/2017 at 2:04 PM.

Helen did a fantastic job listening for my requirements in a vehicle to find the car for me. Compared to our dealers that just tried to sell me the first car I glanced at. Instead of having a "show" of finding deals, Helen immediately pulled up my options on vehicle incentives and deals to get the bottom line. Her no nonsense approach was a refreshing breeze after dealing with numerous slimeball salesmen. She even contacted me about an upcoming incentive to get a little extra off before it was even online. Thanks Helen. Lynn made the paperwork a breeze. She was patient enough for all my questions. I could not ask for a better overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and great customer service!

By Kailie on 7/1/2017 at 11:58 PM.

Helen Perry was extremely helpful, nice and bent over backwards to help me leasing my new car. She has amazing customer service, was extremely friendly and personable, and made the whole process super easy and enjoyable. Anyone in the market for a new car, you won't be disappointed with this VW and their employees!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Arty135 on 6/13/2017 at 6:07 PM.

Mike Lopez was so helpfu. Not only did he deliver, he gave great advice. I had zero problems and would recommend Mike and this dealership to anybody. Glad I came to this place!

I would recommend this dealer.