Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE!!!

By rachelm24 on 9/19/2017 at 10:55 PM. Helped by Basia , Donna.

My boyfriend and I bought 2 cars from here back in February. Transactions went ok. Both happy with our vehicles. 7 months later my boyfriend went back to look at a different car that was $5,000 . My boyfriends credit score went up 50 points and making triple what he was making back when he bought his first car from them in February. They told him they needed $7,000 down for a $5,000 car. VERY SHADY!!!!! BUYER BEWARE!!!!!!!!!! Don't trust this dealership!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By cperez21 on 8/18/2017 at 2:31 PM. Helped by Kelcie, and Donna.

I was a little hesitant due to traveling from PA to NJ 2 hrs to buy a car. When I arrived I met with Kelcie. She was very helpful, and professional. I came in for a specific vehicle I saw on cars.com. The car was clean, in great shape, and also priced just right, just as it was advertised. The whole process took less time than the drive there. My wife and I really liked that we had no pressure on us as well. It was the easiest and quickest car buying experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy going approach

By John M on 7/15/2017 at 10:31 PM. Helped by Elijah.

Low key sales approach apprecaited. Car dealers are usually either too pushy, or disinterested when I come around looking for a car with a manual transmission. These folks were nicely in the middle.

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Didn't walk away with the vehicle I really wanted....

By GeoedSt on 7/14/2017 at 5:34 PM. Helped by Donna, Amanda.

Nice folks to work with. Honest, which is of greatest value when purchasing a vehicle. One caveat however, the 1st time I went to look at a Dodge Ram, I really liked it and decided to buy it right there. I was told the bank they deal with has 11% interest rate which would have been out of the question. Being that the truck had a minor reported accident, I couldn't get outside financing so that ruined the deal. After a few weeks went back to see another on a Sat and decided to buy and got 9% rate the same day. (Not the best but better than 11%) Just kinda disappointed I missed the 1st truck without more dealer effort to check on a lower rate....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing cars and service!

By Skoeps on 5/23/2017 at 2:01 PM. Helped by donna.

I highly recommend Northway automotive!!! I had an amazing experience! The sales rep Donna was super helpful and new what she was talking about! Thank you for my new car northway automotive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Hyundai2014 on 5/23/2017 at 1:56 PM. Helped by Donna.

Had an excellent experience and was able to purchase the vehicle I was looking for without any problems. I Will definitely recommend to friends & family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Donna and Paul are amazing

By Va123 on 5/22/2017 at 7:05 PM. Helped by Donna, paul.

Donna and Paul answered all my questions promptly and helped me in my car buying experience. I couldn't believe how professional and wonderful they worked together. They have trained their team well and have a beautiful selection of vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing sales team

By laur23 on 4/28/2017 at 7:37 PM. Helped by Donna, Paul.

Donna was professional and up front from the beginning. No shady sales tactics. Although I couldn't get approved for the vehicle I wanted I was highly impressed by the staff at Northway. I will NEVER shop anywhere else. Now I am saving my money to go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience yet :)

By Christina M Hendrickson on 4/20/2017 at 5:03 PM. Helped by Donna, Paul.

Drove about two hours to check out a car we found on carfax.com for our daughter. We could not be more pleased with the speed of service from Donna and Paul. We were able to do most of our paperwork by phone, and what we didn't was easily handled by Paul. Do NOT be put off by a young girl salesman, Donna knows her stuff and is very down to earth and fun to work with:) For a small dealership, with a small staff, ( thank you to the gentleman who cleaned the car up for us too! Did not catch his name.) , they run a great business. Great..affordable.. vehicles with absolutely NO hassle. We hassled them more I think.. ;)They were very informative and helpful, even directing us where we could go to let our new driver get a "feel" for the car. It was well worth the drive to buy there. We will shop there again, and having the history with the carfax right online greatly helped with our decision.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Upfront and professional

By Axcza1 on 4/1/2017 at 3:30 AM. Helped by Basia.

Drove about an hour to look at a Toyota SUV and although I wasn't completely in love with it I still appreciated the time and space I was given to inspect the car on my own. Basia was very professional and understanding of my needs and situation. I told her I had just began my search and she had offered to assist me throughout the process regardless if I purchased with her which was refreshing. Don't find any sales reps who are willing to give objective advice and help even without your business. Seems consistent with the rest of her reviews though. Overall I'm very pleased with my visit and although I'm undecided and still searching I have Northway at the top of my list in considerations. Looking forward to doing business with them in the future.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Good car but lost off elementary things missing

By Eric Yost on 3/31/2017 at 4:21 AM. Helped by Fabio, Donna, and Paul.

So i found the car i wanted through on a car website, and i found that the car was a good price online, but at the dealer ship it was tough to get the online price with out showing it, that i did not like, further things like the battier did not have the holding bar or the windshield wipers being complete xxxx and i mean unusable xxxx, did not like spending that, OK enough of the bad stuff i did like even thought i had no credit history they were still able to get the loan in my name with a co-signer i do give you guys a lot of credit for that, if anyone reading this review has bad to no credit just get a co-signer and you should be able to get the car you need, the waiting process was long but it was worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice cars nice people

By Va123 on 3/29/2017 at 7:40 PM. Helped by Donna.

I went to Northway and dealt with Donna. She was super busy but managed her customers and time efficienctly. I was very impressed with her professionalism and ability to keeps herself and the office under control with being so busy. This dealership has amazing cars and a wonderful staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly,helpful and a good place to shop.

By Elizabeth Messer on 3/25/2017 at 11:56 PM. Helped by Fabio and Donna.

The sales people were very pleasant and ready to help in a minute. Fabio was very helpful and willing to answer all my questions. Great place and well worth the drive.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Experience Ever

By nc1230 on 3/16/2017 at 1:25 PM. Helped by Worked with a few employers there..

Before even buying my car, I submitted an online application early in the morning. I received no call regarding my application as to the status. So of course I called to check in. I was told someone would call me back, never got a return call. I only kept calling because I was hoping to go that evening to get the car and it is a 2 hour drive one way so I needed to leave work early to make it there before they closed. Called the next morning and the loan application was approved just no one seemed to call and let me know. That should of been the red flag, but I know people get busy so I let it go. Decided to get the car and asked them to have paperwork ready as I was driving 2 hours to get there and traveling with a 2 year old. They assured us it would be ready, of course it was not. During the signing the papers I stopped because the purchase price was not what I saw online. So I pulled out ad that I had printed off to show them and has told they would not honor it. It was only a $300 difference, so you would think will all the hassle thus far they would give it to me for the internet price. The fuel light was on in the vehicle so I asked if it would be filled, I was told probably not but they took it across the road and put $10 into it, waste of time as I had to go right back over there to fill it for my 2 hour drive home. Since that day it has been part after part. Tire sensor light is on dash, service park assist is on, rear windows do not work, cruise control works intermittently. As of yesterday with the freezing temperatures I had no heat up front and check engine light is on. Called them of course a few times because it will not pass inspection like that, as they promised it would. No calls back of course and was promised a call back this morning and nothing. Worst experience ever with this place.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

07 dodge ram.

By Rottie1 on 3/9/2017 at 12:54 PM. Helped by Donna and Paul.

Just bought my dodge ram there. The cars are clean and in great condition. The office is very friendly. Overall a good experience. The only reason they didn't get a 5 star is the truck was on empty and slower ten I like communication. But in their defense my sales lady was swamped with all of work. But I would buy another car from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 Audi a4

By Trevor0397 on 2/17/2017 at 3:04 PM. Helped by Donna.

Quick and easy sale. Nice people working there and cars are as pictures on internet, didn't waste my time. Would recommend to people, for good prices and service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch experience

By Ram lover on 2/8/2017 at 2:44 AM. Helped by Basia.

I've only dealt with new car dealers and have had nothing but pressure and aggravation. We were skeptical about purchasing a car from a "Used Car " dealer but we were lucky enough to deal with Basia at Northway Automotive. . She was nothing less than honest, straight forward and beyond accommodating. Our experience was pleasant enough that we purchased the truck I've been looking for. I would and have already recommended Northway to friends, family and others. (will continue to). Why go anywhere else?

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Feeling at home

By SohDia on 2/7/2017 at 2:33 PM. Helped by Donna.

I visited Northway Automotive recently, I did not purchase. Donna Was wonderful sales representative and showed me all the vehicles I wanted to see with no problem. I would highly recommend this dealer to all my friends and family:

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and honest

By Andsa13 on 1/19/2017 at 7:00 PM. Helped by Basia.

Of all the dealerships I've visited Northway has been the most straight forward. Basia was very real with me and if you're going to work with anyone there I say ask for her without a doubt. I could tell some other people there didn't like me because I don't beat around the bush. You wouldn't expect what you get from just looking at it from outside. Basia presents herself very well, better than the average used car salesman. No fake smiles, no bs. She helped me test drive several cars and kept it very real. We are not ready to purchase yet but I have to give credit where it's due. Will be coming back once we know what car we are decided on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free-Very positive-dealership that really cares

By KaCe on 12/20/2016 at 6:43 PM. Helped by Basha, Donna.

I recently purchased a truck at Northway Automotive in Lake Hopatcong NJ. It was a great used vehicle purchasing experience. The truck is just what I was looking for to replace my old one; the engine blew. I had been looking for a few months. The sales experience was very positive. The staff were knowledgeable, friendly and professional. No pressure ( a huge plus). The actual “paperwork” part of the sale went smoothly- no stress, The customer service is excellent. Some used car sales can be filled with stress and doubts. Northway really cares about their customers satisfaction with all parts of the “buying a vehicle” process. This experience was positive from start to finish. Don't hesitate to check them out if you are in the market for a used vehicle. I am glad I did.

I would recommend this dealer.