Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience and Custom Service

By Rrach on 8/13/2018 at 4:21 PM.

It was such a great experience... fast, easy... great customer service. Rene went above and beyond! We felt like he was a friend by the time we left and genuinely were please with our experience and our vehicle. Thanks for your great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pre owned purchase

By Cj63 on 8/12/2018 at 11:13 PM.

Rene H provided an excellent experience. I would recommend this dealership for purchasing a pre owned car. From my experince, Novak is willing to deal fairly with customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

They made it quick and easy!

By MJLumpp on 8/10/2018 at 12:05 AM.

It’s the shortest time I’ve ever spent purchasing a car; we were in and out of there in about 2.5 hours including the test drive! Everyone there was so helpful answering our questions! They also have a great selection of Jeeps!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAST & EASY

By Ryan S. on 8/6/2018 at 2:53 PM.

Already had our car picked out online. Julio was easy to work with. Drove in from OKC and he had the car ready for us. Cleaned it up nice and filled up with gas for our drive home. Super easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Cthurman on 8/3/2018 at 12:08 AM.

Friendliest and most professional staff. Best prices in the metroplex by far. Liked that all cars are one term lease returns and not from rental fleet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service! Highly recommend!!

By Micalajoyce on 8/2/2018 at 4:23 PM.

Rene gave me excellent service! I’m so happy with my new car and I wouldn’t change a thing! I highly reccomend seeing Rene at Novak Motors!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice selection good prices

By benzo on 7/6/2018 at 5:51 PM.

Julio came out to greet my Dad and I as soon as we drive in, he was very nice and helpful throughout the process. I already knew what I wanted, saw it listed online. I took the test drive and started the paperwork, was approved and out the door in a couple hours.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Texican guy on 7/3/2018 at 2:05 PM.

The salesperson that helped us, David, was probably one the best young person I’ve ever met. He was professional, courteous and quick to provide information or answer our questions. Would highly recommend him and Novak to anyone looking for a pleasant, no pressure (or hassle) car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rene was excellent!

By The Jordans on 6/30/2018 at 3:53 PM. Helped by Gary.

Rene made our buying experience the best of any vehicle we have purchased. He had the 2 vehicles we wanted to look at running and waiting at the front door when we arrived. Absolutely no pressure and was immediately able to accommodate our one request. Rene will take excellent care of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful. Great service

By Pheebz777 on 6/16/2018 at 11:05 PM.

if you need info on any vehicle look for Rene. He gave me several photos of a vehicle I was interested in and took detailed photos of specific areas on a truck I was interested in looking at. He as very quick to respond and made the decision making process a lot easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassles whatsoever

By Z71-Kenneth Reese on 6/2/2018 at 6:51 PM.

Told David what we were looking for and he found it pronto. Paperwork took less than twenty minutes. Easiest and stress free car buying experience of my life. Thanks Novak.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shannon Spruiell is Exceptional

By Michelle Huckabee on 5/30/2018 at 5:33 PM.

Shannon was great to work with. He assisted me over the phone viewing vehicles online and then in person when I was able to come into Novak Motors. I was very pleased with my purchase, the service and with Shannon's professionalism and knowledge regarding each vehicle . I will definitely purchase another vehicle from Shannon and Novak Motors in the future. This is a Top Notch business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cynickaaliyah on 5/18/2018 at 8:27 PM.

Brad was great ... in and out, didn’t have to wait long. Great prices! Thanks for the great service Brad, I will come back again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very Pleased

By Macdougal on 5/16/2018 at 3:06 PM.

They did some service work and was very pleased with their work and pricing.. would recommend them highly. Service manager was fantastic, Will go back when ever I need service or repairs,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gary White - Equally Important Person In The Best Experience

By harmankt on 5/8/2018 at 8:57 PM. Helped by Gary White.

The equally important person in the process of buying a vehicle is in the paperwork\finance process. I am a "car aholic" so i like to buy a vehicle every (3) years, so i have been in-front of many of the finance personnel and that has been the part of the process i have not enjoyed until Gary White. He has been doing this forever and it shows, but most importantly just like my sales guy (Shannon) Gary listened and what shocked me was that he was not trying to run my monthly payment up by talking me into long-term extended warranties. Gary has helped me get a refund on the extended warranty i purchased on my trade in and put money back in my pocket. If you can get the Shannon to Gary combination you will be as happy as i am, i will shop here first always and am currently recommending everyone i know looking for a vehicle to come to Shannon first and end up in Gary's office. Thanks Gary!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly

By maybohon on 4/22/2018 at 9:49 PM. Helped by Gary with Finance.

Shannon and Gary were very helpful in answering all of our questions and making sure we left with smiles! We highly recommend this team. Love our new-to-us 4runner!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and fast service!

By Snylang on 4/17/2018 at 4:20 PM.

I had never used Novak Motors before, but I will definitely become a repeat customer! Bradley did a great job of explaining my options for my tire and didn't try to upsell me on anything. I was in and out in 30 minutes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Genesis on 4/9/2018 at 3:56 PM.

Rene was super nice and not a pushy salesman like others are. He was well informed on the Jeep I wanted and answered any questions or concerns I had. The dealership was great as well! They had several options for the car I wanted at a great price. Would definitely recommend anyone to come here and to Rene!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Momof3 on 4/2/2018 at 8:31 PM.

I would definitely recommend Rene Hernandez to helping anyone find a vehicle. I've been looking ft or a couple years for the right cat and found a couple at this dealership and Rene helped me with exactly what I needed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and professional.

By sean_bain on 3/31/2018 at 4:23 PM.

Making a major purchase can be extremely stressful. That’s why I wasn’t so impressed with Julio’s customer service. He put us at ease and made sure we understood the process the whole time. We never felt rushed and stand by our purchase! Thanks a bunch Julio!

I would recommend this dealer.