Dealer Reviews

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Dealer ignores requests for warranty/ inspection details!

By Redman on 2/1/2018 at 10:04 PM. Helped by Steve Callison.

This review is being written in response to an e-mail request from Nyle Maxwell to review their services. I recently bought a used Jeep which included a lifetime Maxwell Forever Limited Lifetine Powertrain Protection. I was told that this lifetime protection is only included on vehicles that have been thoroughly inspected. This was a key factor in my decision to buy this car. But, I wanted to know more about the warranty and inspection, and asked the sales people for it, and was told this will be provided, but never was. Soon after the purchase, an engine problem developed (I fear there is also transmission noise) and although the dealer made the repairs, this event demonstrated to me the importance of knowing the warranty and inspection details. Repairs, as well as rental car approval, (car was at the dealer for about 3 weeks) required insurance approval for the Lifetime Protection. What if the insurance company had denied the claim, will Maxwell pay the difference, or will I be asked to pay for it. Advertising with the words "Lifetime Protection", "Forever" and Limited, are misleading. More details about the Maxwell Forever Lifetime Protection, and the inspection that was made before this protection was offered, have been requested from Maxwell since before the actual purchase was made in late October, 2017 up to the present. No information has been provided, not even an acknowledgement of the request. When the General Manager of a store ignores a request for assistance after the sale, why would anyone else on the staff feel inclined to do so?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

HORRIBLE Service and no respect

By Michele on 1/14/2017 at 9:04 PM. Helped by Nik Filipek, Eric Sippit and various phone personnel.

I bought a brand new 2016 Jeep Cherokee TrailHawk a year ago from Nyle Maxwell. My vehicle only has 13k miles and after my second oil change the engine light came on with red warnings via the UConnect service. I called the dealership and they instructed me to bring it by for a diagnostic. I took it to them on Thurs. 12/29/16. I was told it says the oil pressure sensor is off and to bring it back on Monday 1/2/17. I took it in on Monday am and was told it should take 1 to 2 days. Today is Saturday 1/14/17 and still NO vehicle! During this 2 week period I have left many messages with no return calls. Have tried to speak with the service department but keep getting referred back to my "consultant". I have even spoke with their "Service Director". Have gotten many excuses including "when reinstalling the oil pan the technician cracked it and they have to order one". I have spent weeks waiting for my vehicle. Being told in the am a week ago it's ready just processing paperwork then being told late in the day internal shop problems or the computer shows it's ready to post but can't find the paperwork and no engine technician in the shop to finish the job!!! In addition, they gave me a Dodge Dart with less than 1/4 of a tank of gas to drive. I spent ALOT of money on my vehicle to receive such disrespect and total lack of regard.

I would not recommend this dealer.