Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.9  
Friendliness
3.8  
Overall Experience
3.6  
Price
3.5  
Quality of Work
3.3  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New RAM Truck

By Happytruckgirl on 7/24/2017 at 5:20 PM.

Just purchased our new RAM 1500 Laramie Limited and couldn't be happier with our purchase! Our salesman Bill was very knowledgeable & wonderful to deal with and always very patient as it took us a long time and quite a few visits to the dealership to make our decision on what we thought would be the right vehicle for us.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of Integrity

By Very Disatisfied Customer on 1/28/2017 at 6:48 AM. Helped by Customer Service.

Charged for a diagnostic test that did not identify all possible issues, Ended up replacing a transmission ($$$$$) when it in fact it was a clutch fan ($$). Their customer service rep, after initial call, did not bother to call back with his findings.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best in BC ,

By WDforsyth on 1/23/2017 at 5:07 PM. Helped by Kevin Macrae , Miss JJ.

I just have to thank O`Connors for My Best experience to date . Been looking for 4 mon. , Kevin greeted me with a friendly hand shake , and complete knowledge of the off brand vehicle I was interested in . Treated me like I was buying a new Viper . Excellent salesman ,and a nice guy . I Was treated like I was the only person in the place . Ms. JJ the beautiful and intelligent young lady , kept me smiling , and looked out for all my best interests .You two are the best ,Thank you for a Great experience .Looking forward to my first service . Thank you again .Wayne forsyth

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

An excellent experience once again!

By A&A on 1/18/2017 at 6:02 PM. Helped by Bill Reid and Dan McGuire.

We have recently purchased another new vehicle from O'Connor's. This time a Grand Caravan, and once again the very personable and professional team of Bill Reid and Dan McGuire delivered a great experience. Very impressed with the whole team at O'Connor's -- Thanks Guys -- A&A

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Happy new owner on 1/14/2017 at 11:44 PM. Helped by Brad Smith, Riley.

Just got a new Jeep Compass. This was the best choice in vehicles that I have made. Brad Smith was great in helping me to choose this new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Experience couldn't have been any better.

By menschie on 12/3/2016 at 6:52 PM. Helped by Jeremy, Arni.

I bought a new 2016 Ram 1500 Laramie a few weeks ago. It was a fantastic experience all around. Honestly, couldn't be better. Our sales person, Jeremy, was great. The sales manager, Arni, helped out too and they all did a fantastic job. Zero pressure and just pure helpfulness. No stress, they let me/us test drive anything we wanted...just drove up the vehicle and gave us the keys every time. They really worked with us, were highly motivated to sell and gave us a trade-in amount that we thought was really fair. I really felt like they were happy for us to have the vehicle that we were happy with...like if I wanted to buy a base Ram they wouldn't have pressured to spent more. As it stood, we ended up buying a loaded Laramie...purely our choice. Their follow-up has been great as well. Very professional. Just a few weeks after buying the truck we were very interested in buying a new Cherokee as well. In the end, we ended up buying something else from another dealer but they were extremely professional and offered congratulations on our new purchase, even though it wasn't from them. That really impressed me. I did recommend them to my parents and they bought a new Cherokee a week ago ... they had a similarly great experience to me. I can't think of a reason to not give 5 stars and highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure

By Heather L on 11/17/2016 at 4:36 AM. Helped by Kevan, JJ.

I was able to find the caright I wanted and there were no high pressure sales pitches for extras. Great experience and nice staff all around. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

An excellent experience

By A&A on 11/10/2016 at 5:10 PM. Helped by Bill Reid, Dan McGuire.

We have just purchased a new Cherokee Trail Hawk at O'Connors. Throughout the entire process our sales consultants Bill Reid and Dan McGuire (helping each other to better serve us) worked relentlessly at treating us with knowledgable respect, courtesy, and dignity, which made the entire process most relaxed and enjoyable. We would highly recommend Bill and Dan to anyone considering a new vehicle purchase! THANKS GUY'S It was such a pleasure to go through the selection and purchase process with quality idea's and suggestions with absolutely no hype or pressure. THANKS O'CONNOR'S A&A

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My journey to my van

By Single momma bear of 3 cubs on 11/9/2016 at 1:44 AM. Helped by Kevan and JJ.

Such an amazing company and amazing sales person Kevan and such an amazing finance lady JJ this is my new go to dealer ship I highly recommend this place to everyone best place I've been too by far

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new truck

By Grumpyumpy on 11/7/2016 at 1:29 AM. Helped by JJ Sidhu and RICHARD Weeks in the finance department.

Decided to buy a new truck dealt with Riley Wallace as salesperson . He was very pleasant and professional to deal with . He was able to me a great price on an Eco Diesel ram truck . JJ and RICHARD also provided outstanding service . Driven this vehicle now for three days and it is fabulous . Thank you all for this positive experience

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Very friendly, courteous, knowledgeable, helpful

By Happydriver on 10/24/2016 at 3:43 AM. Helped by Kevan.

Willing to show us any vehicles in which we were interested, did not push when no interest shown, or when price beyond what we were willing to spend. Once one was chosen...helpful in reaching deal. Helpful in setting up vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

one big happy family

By Garry on 10/14/2016 at 11:53 PM. Helped by Garry Campbell.

As a salesperson here at O'Connor Chrysler, I can tell you first thing that we care about the customers. Also when it comes to price, cars cost less at O'Connor Chrysler !!

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Only safe if you pay for it

By Jj65 on 8/2/2016 at 11:52 PM. Helped by Dean.

Brought vehicle in for out of province safety inspection, was told that vehicle with only 24 thousand kilometers on it had excessive rust on rotors which were deemed unsafe by mechanics, warranty was up at 20,000 kms?? Yet problem was not discovered earlier when under warranty even thought it was serviced for warranty work at least three times in the past 14 months at this dealership, when asked multiple times to check vehicle over for any problems while still under warranty. Yet they allowed an unsafe vehicle by their own words out on the street, you would think that the oversight on their part would be enough for them to correct the problem at no cost to the customer, but that did not happen. So once again, safety comes at at cost only, so don't think that your or your families safety comes first before the all mighty dollar

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst customer service and leaves you feeling very mislead

By stevetruckguy on 7/4/2016 at 6:20 PM. Helped by Billy.

went in initially to buy a truck and trade mine in, got little service, was told I would get a $25 gift card for test driving for their event and was all lies. I had to leave for work so Billy was going to email me my trade value and a truck I was looking at. I was not allowed to actually test a vehicle. Referred my sister as she needed a minivan and more BS and lies and very dishonest dealership. Promised the world and never communicated. They really don't care for your business and treat you as an idiot. I have more details but hopefully you wont buy there and get treated poorly. Dishonest feeling totally. A scamming dealership who doesn't care. Sad as I live in the area. Prices were inflated to

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst experience ever

By Emerson2 on 6/24/2016 at 5:49 AM. Helped by Billy, Andy,bill and jay..

This dealer is full of BS. Went to buy a 2016dodge ram. We made a deal and promised a truck. Billy our our sales man didn't communicate with us had the approval and everything and 3 days later we didn't have a truck. They promised to get another truck and it wouldn't get it from them till 3 or 4 weeks. Billy disappeared as our sales man and dealt with Andy. Every couple of days we called to get an update. We find out the our truck was an Abbotsford dodge dealership truck. Jay the manager from this dealers promised that his son from Abbotsford named Carson would give them the truck so we can purchase it. We continue to wait and Carson from Abbotsford email us that we can have the truck. Harassed by Abbotsford to purchase the truck from them. By now we were very upset. Chilliwack promised that we ignored Abbotsford that they would get us the truck. Confirmed by email Abbotsford would release our truck to purchase.long story short Abbotsford sold our truck, Chilliwack screwed us over. Don't ever go there they have no customer service no nothing. Very dirty dealership

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dishonest and Terrible Service!

By Disgusted! on 6/16/2016 at 11:33 PM. Helped by Billy, Arnie, Shane...Lied and refused to make it right.

Bought a 2016 Dodge Laramie, Dealer dented back corner on lift kit and hid this from us. They put on different rims than ordered and did not tell us, did not return stock tires/rims and parts from lift kit. Took picture when picked it up and salesman (Billy) stood in front of damage to hide it. week later discovered the large dent and replaced tailpipe, told by Sales Manager (Jay) only decent guy, they would do whatever it took to make this right. Offered to find new truck and redo with all the original orders pecifications and allow us to use existing until ready. Jay went off sick and then Arnie and owner took over, that deal was off, and could not work out a solution to "make us happy" so they said only option left was return vehicle, which we did and have now ordered from a much higher rated dealership but have to wait 6 - 7 weeks for this new one to arrive. Paid $1500 to put an old stored truck on road. So much for the excitement of buying a new vehcile, this was the worst experience ever! I would not trust this dealership. Jay told us they knew about the damage and salesman was to disclose it and never did, in fact he deliberately made moves to conceal it. You would think they would do whatever it took to make us happy...Owner Shane is useless, does not care about customer service so never waste your breath with him...he even rated his own dealer a 5 star on facebook! shows you what type of guy he is...GO ANYWHERE ELSE BUT THIS ONE...WE RECOMMEND LANGLEY!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service!!

By dart444 on 2/19/2016 at 3:06 AM. Helped by Gord Karr.

Recently, I have had problems with my 2013 Dodge Dart Limited. The transmission module was replaced (manufacturers defect) but I was still having issues. I brought my vehicle in and Gord Karr served me. It was a horrible experience. He clearly didn’t like his job. After waiting about an hour and a half, a technician looked at my car and told me I needed an oil change. I told them I just had one done at their dealership (3000 KM ago) and that the problems I was experiencing (interrupted acceleration, slipping into neutral, sporadic power interruption climbing hills) had nothing to do with an oil change. I relented and had it done. They pulled my car around and said it was fixed. When I got into the vehicle the engine light was still on!! And it was immediately evident that the same issues remained. They pulled it back into the service bay. After another 2 hours, I was told I needed a spark plug (just one apparently, at 61,000km). ??? Highly unlikely but again I relented. They changed the spark plug, CHARGED ME FOR A DIAGNOSIS (because I was at 61,000KM instead of 60,000K), and charged me for the oil change that I didn’t need. Wow! By the way, I had purchased a very expensive extended warranty. It doesn’t end there. Shortly after this horrible experience, I received a letter from Chrysler Canada, a recall for the very transmission module I was complaining about!!! I have since placed a call to the service department to have the recall looked after, with NO RESPONSE from them. I took the time to construct a detailed email to Gord and give them the chance to address my concerns. The email was ignored. So, I called Chrysler Canada directly. Again, I spent the time going through the whole experience. Despite their empathy for me, Chrysler Canada did nothing for me, even after it was clear through their own recall that the transmission module was defective and needed replacing again. They would not compensate me for the oil change I didn’t need or the spark plug I didn’t need and the expensive extended warranty I had purchased. Their solution was to try and schedule the recall/repair of the transmission module with O’Connor. In the end, I have scheduled the service with a dealership all the way out in Mission, BC because of the incompetence and horrible customer service received by this dealership. By the way, I am a Manager of Customer Sales and Service. It boggles my mind that anyone in this competitive market can be treated like this. Chrysler has a horrible reputation and I had purchased the Dart thinking they were trying to earn back their rep and market share. I was very wrong. Never have I been treated with such disdain. Do to the nature of my work and position I rarely go to such lengths to communicate a negative experience. I tend to think most customer concerns will be and can be rectified. Chrysler clearly does not want my business. Imagine losing a customer for life over an oil change and a spark plug. The only solution for me going forward is to tell everyone that I know when the conversation turns to vehicles, to never, EVER buy a Chrysler. More importantly, I am active in the Chilliwack community and I will certainly be telling everyone to never darken the doors of this dealership. If you are forced to deal with them for whatever reason, BEWARE!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Unfortunate problem solved

By R & R on 2/11/2016 at 8:10 PM. Helped by Gord, JJ,.

My wife and I were faced with a decision about a 5 month old vehicle which had some serious issue that led us to go into OConnor Chrysler Chilliwack sales to see what they could do for us. We dealt with Kevan MacRae and he was able to work on pricing a new 2015 Journey which would work for us. Kevan was very professional, knowledgeable and personable and made a seemingly stressful issue a better experience. We are very happy so far with our new Journey.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Having bought five vehicles here it is obvious what we think

By Todddonna on 1/13/2016 at 4:19 AM. Helped by Jay.

My wife and I have been extremely satisfied with our dealings with Deana and this dealership. Deana has shown knowledge of the vehicles and understanding of our needs. She has always been fair and truthful in our dealings. Deanna is always available to approach with questions regarding service and is more than willing to approach the service department to expedite that service. The finance people bend over backward to find the best deal for you and we have found that everyone at the dealership is friendly and helpful. WE HAVE RECOMMENDED DEANNA AND THIS DEALERSHIP TO ANYONE INTERESTED IN BUYING A NEW OR USED VEHICLE,.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

good experience so far

By jennifer Britten on 1/6/2016 at 5:08 PM. Helped by Kevan Mcrae.

Kevan Mcrae helped us with our purchase of a new dodge caravan. So far we've had a great experience with O'Conner Chrysler and we are very happy with our new van :)

I would recommend this dealer.