Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
3.9  
Price
4.3  
Quality of Work
4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Civic Hatchback EX

By JBMOO on 5/18/2019 at 3:16 AM. Helped by Vinny Braga.

Purchased new Civic on May 13 2019 - Dealership did a good job - great price and service. Vinny was very professional and did a great job - answered all my questions - he knows his Hondas - and is very good at his job. Joe in service was also very helpful. Highly recommend O'Daniel.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent Service Department with Poor Customer Services

By AV 123 on 4/17/2019 at 6:34 PM. Helped by John Jennings, Travis Thomas.

We had a horrible experience involving the service department at O'Daniel Honda. Our service coordinator, John Jennings, and the service department manager, Travis Thomas, simply did not care about our situation and were extremely rude and unprofessional. I view the entire service department as incompetent. We had to replace the clutch and coil on our 2012 Honda Pilot as the A/C was not working. The bill for that repair was $1,200.00. Four months later, our A/C unit was not working again. They stated that we needed to replace the "full system". The estimate cost for that repair was $4,715.00. A grand total $6,000.00 in repairs in 4 months on the A/C unit!! Shouldn't it have been repaired correctly the first time?? They did not try to make anything right with us including crediting the $1,200.00 to the new proposed estimate cost. Needless to say, we will NEVER return to this dealership for ANYTHING!! I do not recommend going to O'Daniel Honda service department!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Honda Civic Hatchback EX surprise!

By BR1964 on 3/16/2019 at 9:04 PM. Helped by Justin B..

I needed a solid commute vehicle at a fair price. In only 5-minutes after meeting Justin I was in a 2019 Civic Hatchback AND at the price I asked for. No kidding, no behind the curtain set up. Justin is the Honda subject matter expert. Nobody knows more than he. The best car buying experience I’ve had in a very long time. Refreshing to know highly competent salespeople are out there with a passion for vehicles and customer care. Thanks buddy!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dishonest Used Car Sales Tactics

By seldibani on 11/17/2018 at 6:29 PM. Helped by Vinny Braga.

1991 Miata with 35,000 miles. The car was presented as Free of Issues. They presented an inspection report which shows that the car inspected and did not present oil leaks or transmission issues. Upon receiving the car, the Engine had a leak and the transmission did not shift smoothly into 2, and 3rd gears. I called the Sales Manager, and he said that I will have to eat it, and they did not misrepresent anything. Basically, they are no better than any other used car salespeople/dealers. They just have the Honda name behind them which gives them undeserved credibility.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience with ODaniel Honda

By MSP on 10/7/2018 at 3:55 PM. Helped by All were a great experience but Justin was the best.

Car buying was never easier and working with Justin was a pleasurable experience . He was knowledgable in every aspect of Honda and its business Thumbs Up!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Less than 48 hours

By Fishburn345! on 9/24/2018 at 10:35 AM. Helped by Lauren Brey.

We worked with Lauren Brey who knew what we needed and helped us find the right car at the right cost . Through a series of two visits total -second one to drive our new car home. Made it the easiet buying experience ever !

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Car broke down after their service dept worked on it

By JM on 8/3/2018 at 5:06 PM. Helped by O’Daniel. Head of service department..

I bought a 2004 Honda Accord from O’Daniel. I am a college student that needed a car to get back to school in Florida. Since this is over a 1000 mile drive, I wanted to take the vehicle in for a used car inspection before buying it. The manager did not allow me to take it in because he assured me their service department had made the car ready to make a trip of that length. Less than a week after buying the car, the check engine light came on (Most dealerships won’t sell a car that has a problem big enough to set the check engine light on). I brought it into their service department and they said there was a big issue with the catalytic converter. They “fixed” it and assured that NOW it was a dependable vehicle. So I set off on my trip to Orlando and the car completely broke down and died in Missouri. I had to restart it every mile until I got to a mechanic shop. The mechanic in charge told me to call O’Daniel so he could talk to them about their work on the car since he said he’d never seen anything like that on a Honda with such low mileage (83k). When I called they had me on hold for 20 minutes then sent me to voicemail and never called back. This is a dealership that shows no interest in taking care of their customers, and because of them I was stranded on my way to school. Do not recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Leslie94 on 8/2/2018 at 4:15 PM. Helped by Juan.

it was a wonderful experience never in any other place we were treated the same all super polite good service they got us the vehicle and price that will accommodate us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase/O’Daniel Honda

By Pahcad on 7/26/2018 at 4:41 AM. Helped by Peter Homecillo.

Had the best experience purchasing a new vehicle I have ever had. Peter Homecillo was helpful, respectful and so knowledgeable without being overbearing like so many in this field. He was straightforward with his presentation on the $$. I had done a lot of research on costing, he was there from the beginning. I have never had a sale go so smoothly, so fair. Thank you Peter for making it a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Honda

By Tjb on 7/23/2018 at 9:04 PM. Helped by Mark Johnson & Zach Hamilton.

We just bought our first Honda. We typically take a month or so to get a new vehicle. We test drove several other SUV's not only once but twice. Mark Johnson was our salesman and was outstanding. He did a great job of explaining the features and answered ALL of our questions even when we called back several times with many,many questions. He made the difference. We love our Honda CRV -EX!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car and great service

By Don-Eileen on 7/9/2018 at 2:30 PM. Helped by Mark, Joe, and Jake.

Our salesman Mark was very professional yet personable-he got things done promptly for us with no hassles. He is an asset to your company! Our experience with the finance person Jake to Joe who helped us out with getting things added to the vehicle was hassle free. We love our brand new Honda Civic and highly recommend this dealership to anyone who wants a good, fair deal and buying experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Honda Buyer, Beware!

By Honda Lover on 5/29/2018 at 9:07 PM. Helped by Mark, Chance.

I recently purchased a new Honda from O'Daniel Honda in Omaha. Love the car; hate the dealership. I chose them, believing that I would be dealing with an honest business. Unfortunately, I was wrong. They are at best incompetent -- at worst dishonest. I was told a lie that could cost me a lot of time and money. Very disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease of a 2018 Honda CR -V

By Likemycar4 on 4/30/2018 at 4:55 PM. Helped by David Brink was helpful with a protection package. Mr. Jorgensen was helpful with the financial papers..

I was helped by Ray Salinas who was very knowledgeable and professional. I really appreciate his patience in answering all my questions- a positive experience!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good Experience

By MollyGus59# on 4/1/2018 at 9:26 PM. Helped by Peter.

I just purchased a new car here and the experience was very good. I have purchased several cars over the years and returned to O’Daniel because of previous experiences here. They treat me with respect and answer all my questions. They do not pressure me. I like dealing with O’Daniel Honda.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Removed Tires

By Omaha Honda Owner on 3/29/2017 at 9:45 PM. Helped by Greg Sweetwood was salesman that stole tires..

Bought a 2008 Honda Civic Si in 2010. Should of had 3 years on service but every time I took it in for service they charged me. Also, a plastic piece that goes behind crankshaft pulley needed replaced after they replaced main oil seal. I thought they should replace it for free because they had damaged it replacing the main oil seal but they didn't see it that way. Also the day I went to pick up the car it didn't have the tires on it that it did when I gave them money. BUYER BEWARE!!! The Car Fax said the car was not in a accident however, when I toke car to Bellevue Honda they said the car was in one. That explains why they could not adjust the toe in on rear wheels. Now I believe the car was in a rear end accident. Paint peeling on rear trunk and around window. also paint all came off of passenger side, side view mirror.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Ray is great!

By bhest on 4/30/2017 at 12:19 AM. Helped by Ray Salinas.

I visited the dealership several times while I was searching for a new car. Every time I worked with Ray one of the first things he did was ask what I was wanting to accomplish with the visit so he never tried to push a deal until he knew I was ready. He was very flexible with my indecisiveness between what size of car I was looking for as well as the different trim levels. Every time I came in he was able to answer all my questions and give me information about not only Hondas but the Toyotas I was also looking at. I did not end up buying here because I was looking for a trim and color combination that they didn't have in stock and I needed to make the deal before the end of the month. I know Ray would have gotten me a great deal if they had what I wanted in stock.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Horrible service

By TD on 3/23/2017 at 4:03 PM. Helped by Michelle and Travis.

Horrible experience!! O'Daniel Honda service department does not care about you the car owner or your opinion - they only care about ripping you off and charging you for things you do not need. They DO NOT go above and beyond for you. There was a reason I did not purchase my car from here and now there is definitely a reason I will never return for service either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Misspriss on 10/30/2016 at 5:11 PM. Helped by Vini Braga.

I was very impressed by the knowledge that my salesman brought too the table.His name is Vini Braga.There was no pressure too purchase a car that I didn't want,I told him what I wanted,and what I didn't want,and he was completely fine with all that.The process was quick and painless.I would highly recommend O'Daniel Honda.Thank You Vini.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesman

By Lady V on 10/4/2016 at 1:18 AM. Helped by Pat Hale.

I took a few days off from work to buy a car/small suv with a set budget. My last stop was at Odaniel Honda. I thought I wanted my next automobile to be a (used) BMW, Audi or Mercedes. After testing those I knew I had to stop at Odaniels, just to be certain. I was approached and greeted by multiple salespeople. I had searched previously online and asked for the guy from my online search. He was busy and I was greeted immediately by Pat Hale. I'm usually one to AVOID car salesmen. Pat was a great listener and he must have taken in all of my wants/needs I had verbally listed. Pat showed me only the cars I was interested in, and I for one appreciated that because he did no waste my time or his. After test driving I had made up my mind. I appreciate the fact that Pat asked me a couple of times if I wanted to think it over, but I didn't need to. Pat is a rare salesperson in today's customer service world. I felt as though Pat truly appreciated my business. A company with great Customer Service will keep me coming back and I will definitely tell everyone I know about a company like Odaniel Honda that has well trained employees. My 2016 Honda Accord looks and feels just right for me and my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

👍 Got the best customer service and the best deal

By MikeOmaha on 8/5/2016 at 9:02 PM. Helped by Stephen Andrews.

Steven Andrews met us as we were getting out of our car. He was very respectful and friendly. He helped us as we weighed the differences between what the other brands offered and the Honda CR-V. It took us two weeks to do our study and finally purchase our Honda at O'Daniel Honda with Stephen. Great car. Great salesman. Great dealership.

I would recommend this dealer.