Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
4  
Overall Experience
3.5  
Price
3  
Quality of Work
3.5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Sale negotiation, false advertisement, blocked email

By Kelly bitt on 11/13/2018 at 2:56 AM. Helped by Name unk. Never acknowlegde who s/he was.

The managers of this company is all about taking advantage of the consumer. They do not like to negotiate cash deals. I saw the same car in Jax, Fl and a few weeks later they claim to have sold the car, only to send it to their other lot. While try to negotiate, the online rep sends me an email stating, the manage claim the price was online incorrect and I had to the end of the say to decide. Otherwise, the price would increase by 3k. On top of that, my email was block, i guess they did not want a bad review. But when I saw my email was blocked, it cause me to post a review when initially I wasn't. Osteen is not a dealership you would want to spend your money at. Keep your cash and go to a place that is about satifying the customer not trying to take it especially when it comes to military peesonnel.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY attentive and committed staff

By Cindy on 2/24/2017 at 5:18 PM. Helped by Kim?.

On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!

I would recommend this dealer.