Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty service

By Jan R on 10/14/2019 at 4:11 PM. Helped by Charles.

Fast efficient easy to schedule and understanding when I needeD to reschedule my first appointment. Nice people to work with. even when I called with questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around!

By dzepp on 10/8/2019 at 5:24 PM. Helped by Rob DelVecchio, Finance -gentleman from NY, john? from Holland.

I was challenged determining whether to purchase a 2019 Volvo XC60 or a slightly used 2018 XC90 . My sales representative Rob DelVecchio was very patient and cordial and eventually I decided to buy my 3rd consecutive XC90. Negotiations were pleasant! Finance went smooth and was also weirdly a positive experience. I was then given a very extensive overview of my new spaceship's electronics system. Another great job by the O'steen employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

We had an issue with a musty smell coming from the a/c...

By Fred on 10/6/2019 at 10:05 AM. Helped by Mark.

We had an issue with a musty smell coming from the a/c vents and the technician (Mark) took care of the problem. Gave us a loaner car for over the weekend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great personal attention

By MPENS on 10/5/2019 at 4:03 PM. Helped by Chip O'Steen, Rob DelVecchio, Scott Smith.

I bought a 2019 Volvo S60 from O'Steen. Everyone from Chip O'Steen (Owner), Rob DelVecchio (Sales), to Scott Smith (Service) could not have been more helpful. They went over and above to assure I was happy with the product, the price I paid, and the service. They clearly wanted to assure I would be a client for life. I honestly felt that their first goal with me as customer was that I was 100% satisfied in every way. I highly recommend dealing with O'Steen as a dealership They want you as a customer for life and it shows in their approach. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

O’Steen Volvo provides consistently great service. Craig...

By Bill J on 10/4/2019 at 1:17 AM. Helped by Craig; Carrie.

O’Steen Volvo provides consistently great service. Craig Is a true professional and a pleasure to work with. All work was completed to my satisfaction and on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent team and extremely efficient. We appreciate the...

By Buss on 10/1/2019 at 6:32 PM. Helped by Jimmy Vansoest, Paul Chrisman.

Excellent team and extremely efficient. We appreciate the communication via email etc prior to our arrival to pick up our new vehicle. Thank you for your promptness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A dealership you can trust

By Mirror73 on 8/11/2019 at 3:33 PM. Helped by Joe Van Bavel, Sean Mickey and more.

Our household has trusted O’Steen Volvo with the purchase of five different Volvo vehicles. We have never been pressured, we have always been given straight, honest, fair deals and received great service from their service department when our cars have needed to be serviced. I have also made a couple purchases of parts and accessories and have been treated well by the parts department. With five Volvos purchased and or leased we have been able to work with different employees; but I must mention some standouts: Joe Van Bavel salesperson, Sean Mickey sales manager, Buddy Gray finance, Ricky Rodriguez lot manager, Stacey Gilder customer relations, Mark Stapleton service department. Needless to say that if our household have trusted the dealership for five cars in a row then it is because they are good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best dealership and sales staff ever!

By Christo-Destin on 1/28/2018 at 2:20 PM. Helped by Sean Mickey, David King, Howard Wilson.

My wife and I live in Destin Florida and have been looking for a new 2018 Volvo XC90 T5 for a few months. We tried Mobil to no avail and Pensacola didn't seem to want to help at all. When we phoned O'Steen in Jacksonville they were all over the request and Sales Manager Sean Mickey said they would do there best to find the exact match that we wanted. Within a few days they found the perfect match and set up a delivery date. We arranged the meeting within a week and set out on our 300+ mile journey. We arrived before lunch and began the process with David King who was very helpful. The car was as advertised and paperwork was very quick. The salesman gave us a great instruction on the bells and whistles (there are a lot) and made sure we had all the phone numbers we needed for future questions. Financing went well with no pressure sales from Howard Wilson for extra's or extended warranties. Every one we came in contact with was pleasant and welcoming including one of the owners, Mark O'Steen, who wished us a merry Christmas. Within 2 hours we were driving away very happy in our new vehicle, easiest car purchase ever. Thank You O'Steen Volvo. Sincerely Richard and Sue Christie Destin Florida

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Tahoe Purchase

By Mkuhl14 on 12/11/2017 at 2:56 AM. Helped by Ryan Santana.

I worked with Ryan Santana and Phil who is the Used Car Manager. They were easy to work with coming up with the proper deal. I am located out of town, so they sent a driver to pick up my trade and deliver my new car. Upon receipt of the new vehicle, I had an issue with the rear AC. I reached out to Phil/Ryan and they facilitated a fix and paid for it. Ryan was great to deal with and I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not be happier!

By ATAPERATA on 10/29/2017 at 5:21 PM. Helped by Al Taylor, H.G., Josephus Bavel.

Al Taylor went out of his way to help me trade in my lease and get me into a new 2018 XC60. I could not be happier with their customer service and the entire trade in process. Al is an excellent Volvo agent and I ended up having one of the best lease end trade in! The entire process did take a long time but most of it was negotiating the price of a new lease. Ryan, Al, H.G. and Josephus were all awesome. Thank you O'steen Volvo for the wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long-term, repeat customer

By PolestarFan@Beach on 7/30/2017 at 2:51 AM. Helped by Mark O'Steen, Tim Dalton, Mike Cody, Bill Archer..

Best dealership in the business. I have bought or leased 5 Volvos from O'Steen. Their service department is amazingly good. They stand behind their product the way car dealers are SUPPOSED to, but not many do. They are honest, decent "old school" people who are a pleasure to deal with. I keep buying Volvos because I would not want to go to any other dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service!

By James O. on 3/28/2017 at 4:53 PM. Helped by Mike, G.M., Everyone.

While visiting the area on vacation our 2012 XC70 developed a bit trouble. O'Steen took very good care of us and saved our vacation. Can't speak too highly of them.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 XC-60 leasing Experience

By DMD2017 on 2/7/2017 at 8:05 PM. Helped by Stacy Gilder.

This was my second leasing experience with O'Steen Volvo and I must say, on both occasions, it was undoubtedly the most pleasurable car buying process I have ever witnessed. Most recently, Stacy Gilder helped me in the most professional manner, exchanging my 2016 XC-60 for a new 2017 XC-60. From start to finish, Stacy made me feel extremely important and that I came first. Every detail of the sales process was stress free, leaving me a very satisfied customer. I would highly recommend buying or leasing your next vehicle from O'Steen Volvo. Volvo is the best car I have driven and will be the only car I drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

S60 Inscription Purchase

By Lee Parker on 12/31/2016 at 10:13 PM. Helped by Rex Graham, Howard Wilson.

Great experience. No pressure, professional sales staff. Rex Graham took time to answer all of our questions. He went out of his way to explain all of the car's features to my wife. I'll definitely go back next time I'm looking for a new car. Howard Wilson breezed us through the paperwork and answered all of our questions. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Car Buying Experience EVER!!!!

By NB16 on 7/27/2016 at 10:02 PM. Helped by michael,phil,.

This was the best car buying experience I have ever had. The entire staff was wonderful, friendly, and helpful. I love my new Volvo!! Thanks Osteen Volvo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific buying experience. Terrific car. Terrific service.

By MMQ on 5/26/2016 at 3:31 PM. Helped by Keith A. Williams, Randy W. Rucker, Phil Register.

Keith Williams has helped us purchase two used cars this year, and it's been a pleasure each time. Keith, and the entire team at O'Steen Volvo, have been professional, courteous and beyond helpful from selecting the best value, having the cars detailed to perfection, and making certain we were happy with every aspect of the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new XC90 from Kieth

By akasemi2016 on 4/30/2016 at 8:28 AM. Helped by Keith Williams.

Best car sales man I've ever dealt with. Honest and courteous. Very informative and really cared to get us a great deal. Will buy from him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a XC 60 T5 Premium.

By J.W. on 4/20/2016 at 9:06 PM. Helped by Keith A. Williams, Randy W. Rucker, Phil Register.

The service at O'Steen Volvo was excellent. Keith Williams was extremely helpful throughout the sale process and in helping me understand the car features. Keith sat with me in the car to install the Blue Tooth and to go over the car options and to answer any questions I may have had. The Sales Manager, Mr. Randy Rucker, was very helpful in explaining the intricate financial details of the transaction. When it came to financing the car, Mr. Register is a real Pro. The entire team was outstanding. John Warriner Ponte Vedra Beach

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service

By Unhappy car person on 3/19/2016 at 2:25 PM. Helped by Stacie, mike, Peter.

I recently bought a Volvo from osteen's. Since the purchase the service has been poor. I have taken the car in on multiple occasions without resolution. They have a concierge named Stacie who does a poor job and the service center is lazy. I would think twice before buying a car from osteen's.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Bill Archer "Typical Salesman"

By WillV on 2/29/2016 at 7:16 PM. Helped by Bill Archer.

I purchased my wife a used car from Bill Archer at O'Steen Volvo. He gave me the whole story about how great their customer service is and showed me some paper work of some award. I like the car and the price. We picked up the car on Saturday. One of the last things Bill Archer said, "if you have any questions or concerns please reach out to me." That's when Bill Archer performed his disappearing act. I have texted Bill Archer my questions and concerns with little to no reply. 6 text messages in a week and nothing from him. It really bugs me when once the deal is done, the "Typical Salesman" just doesn't give a crap about the buyer. I spent $21,000 and now I can't even get a reply.

I would not recommend this dealer.