Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best dealership and sales staff ever!

By Christo-Destin on 1/28/2018 at 2:20 PM. Helped by Sean Mickey, David King, Howard Wilson.

My wife and I live in Destin Florida and have been looking for a new 2018 Volvo XC90 T5 for a few months. We tried Mobil to no avail and Pensacola didn't seem to want to help at all. When we phoned O'Steen in Jacksonville they were all over the request and Sales Manager Sean Mickey said they would do there best to find the exact match that we wanted. Within a few days they found the perfect match and set up a delivery date. We arranged the meeting within a week and set out on our 300+ mile journey. We arrived before lunch and began the process with David King who was very helpful. The car was as advertised and paperwork was very quick. The salesman gave us a great instruction on the bells and whistles (there are a lot) and made sure we had all the phone numbers we needed for future questions. Financing went well with no pressure sales from Howard Wilson for extra's or extended warranties. Every one we came in contact with was pleasant and welcoming including one of the owners, Mark O'Steen, who wished us a merry Christmas. Within 2 hours we were driving away very happy in our new vehicle, easiest car purchase ever. Thank You O'Steen Volvo. Sincerely Richard and Sue Christie Destin Florida

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Tahoe Purchase

By Mkuhl14 on 12/11/2017 at 2:56 AM. Helped by Ryan Santana.

I worked with Ryan Santana and Phil who is the Used Car Manager. They were easy to work with coming up with the proper deal. I am located out of town, so they sent a driver to pick up my trade and deliver my new car. Upon receipt of the new vehicle, I had an issue with the rear AC. I reached out to Phil/Ryan and they facilitated a fix and paid for it. Ryan was great to deal with and I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not be happier!

By ATAPERATA on 10/29/2017 at 5:21 PM. Helped by Al Taylor, H.G., Josephus Bavel.

Al Taylor went out of his way to help me trade in my lease and get me into a new 2018 XC60. I could not be happier with their customer service and the entire trade in process. Al is an excellent Volvo agent and I ended up having one of the best lease end trade in! The entire process did take a long time but most of it was negotiating the price of a new lease. Ryan, Al, H.G. and Josephus were all awesome. Thank you O'steen Volvo for the wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long-term, repeat customer

By PolestarFan@Beach on 7/30/2017 at 2:51 AM. Helped by Mark O'Steen, Tim Dalton, Mike Cody, Bill Archer..

Best dealership in the business. I have bought or leased 5 Volvos from O'Steen. Their service department is amazingly good. They stand behind their product the way car dealers are SUPPOSED to, but not many do. They are honest, decent "old school" people who are a pleasure to deal with. I keep buying Volvos because I would not want to go to any other dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service!

By James O. on 3/28/2017 at 4:53 PM. Helped by Mike, G.M., Everyone.

While visiting the area on vacation our 2012 XC70 developed a bit trouble. O'Steen took very good care of us and saved our vacation. Can't speak too highly of them.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 XC-60 leasing Experience

By DMD2017 on 2/7/2017 at 8:05 PM. Helped by Stacy Gilder.

This was my second leasing experience with O'Steen Volvo and I must say, on both occasions, it was undoubtedly the most pleasurable car buying process I have ever witnessed. Most recently, Stacy Gilder helped me in the most professional manner, exchanging my 2016 XC-60 for a new 2017 XC-60. From start to finish, Stacy made me feel extremely important and that I came first. Every detail of the sales process was stress free, leaving me a very satisfied customer. I would highly recommend buying or leasing your next vehicle from O'Steen Volvo. Volvo is the best car I have driven and will be the only car I drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

S60 Inscription Purchase

By Lee Parker on 12/31/2016 at 10:13 PM. Helped by Rex Graham, Howard Wilson.

Great experience. No pressure, professional sales staff. Rex Graham took time to answer all of our questions. He went out of his way to explain all of the car's features to my wife. I'll definitely go back next time I'm looking for a new car. Howard Wilson breezed us through the paperwork and answered all of our questions. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Car Buying Experience EVER!!!!

By NB16 on 7/27/2016 at 10:02 PM. Helped by michael,phil,.

This was the best car buying experience I have ever had. The entire staff was wonderful, friendly, and helpful. I love my new Volvo!! Thanks Osteen Volvo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific buying experience. Terrific car. Terrific service.

By MMQ on 5/26/2016 at 3:31 PM. Helped by Keith A. Williams, Randy W. Rucker, Phil Register.

Keith Williams has helped us purchase two used cars this year, and it's been a pleasure each time. Keith, and the entire team at O'Steen Volvo, have been professional, courteous and beyond helpful from selecting the best value, having the cars detailed to perfection, and making certain we were happy with every aspect of the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new XC90 from Kieth

By akasemi2016 on 4/30/2016 at 8:28 AM. Helped by Keith Williams.

Best car sales man I've ever dealt with. Honest and courteous. Very informative and really cared to get us a great deal. Will buy from him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a XC 60 T5 Premium.

By J.W. on 4/20/2016 at 9:06 PM. Helped by Keith A. Williams, Randy W. Rucker, Phil Register.

The service at O'Steen Volvo was excellent. Keith Williams was extremely helpful throughout the sale process and in helping me understand the car features. Keith sat with me in the car to install the Blue Tooth and to go over the car options and to answer any questions I may have had. The Sales Manager, Mr. Randy Rucker, was very helpful in explaining the intricate financial details of the transaction. When it came to financing the car, Mr. Register is a real Pro. The entire team was outstanding. John Warriner Ponte Vedra Beach

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service

By Unhappy car person on 3/19/2016 at 2:25 PM. Helped by Stacie, mike, Peter.

I recently bought a Volvo from osteen's. Since the purchase the service has been poor. I have taken the car in on multiple occasions without resolution. They have a concierge named Stacie who does a poor job and the service center is lazy. I would think twice before buying a car from osteen's.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Bill Archer "Typical Salesman"

By WillV on 2/29/2016 at 7:16 PM. Helped by Bill Archer.

I purchased my wife a used car from Bill Archer at O'Steen Volvo. He gave me the whole story about how great their customer service is and showed me some paper work of some award. I like the car and the price. We picked up the car on Saturday. One of the last things Bill Archer said, "if you have any questions or concerns please reach out to me." That's when Bill Archer performed his disappearing act. I have texted Bill Archer my questions and concerns with little to no reply. 6 text messages in a week and nothing from him. It really bugs me when once the deal is done, the "Typical Salesman" just doesn't give a crap about the buyer. I spent $21,000 and now I can't even get a reply.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Cutomer Service

By Joe on 11/14/2015 at 10:56 AM. Helped by Mark Stapleton.

Having no dealership in Gainesville we chose Osteen for a major service. A special thanks to Mark the Assistant Service Manager who took care of everything. Our job was done right, pricing was within the market rate for the necessary part and the job required a loaner car. All expectations were "top tier". We have had Volvo for 30 plus years spanning multiple models and dealerships and this was our best experience. Thank You Mark.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Screwed!!!

By ticked-off on 6/7/2015 at 1:57 PM. Helped by Bill.

Called to assure Volvo C30 was on the lot and told sales guy #1 I would re-confirm next morning. Sales guy #1 is not at work next morning - he should have told me! Asked for another sales guy who confirmed that car was available, so on the road we go! Get call from first sales guy who says car is sold! Call back sales guy #2 who says nobody knew nothing about car being sold - come on down! So I'm getting a little paranoid and call sales manager who says car is not sold. Put car back in gear and continue our drive to Volvo xxxx! Get there and you can tell - long personal stories, downcast eyes, shuffling papers - no C30 in sight. Alright guys lets get down to business and look at the car. Duh, you gotta talk to the sales manager. And of course he says the car was sold the day before! Would ya like to look at another car? We, Dr. Hughes and I, retired Wall Street Financial dummy, musta been wearing our stupid signs!!! Why do I hate buying cars and slimey car salesmen?

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

You get what you pay for

By DiploBear on 10/21/2014 at 4:13 PM. Helped by Mike.

Have had our XC90 serviced by Osteen since new in 2006. While on the $$$$ side, I've not found any place that does quality work cheaper. On the two occasions that I've taken the vehicle for an oil change @ jiffy-quickie the monkey's managed to damage the filter housing, and left out a couple of bolts from the splash pan; discovered when I DIY the last oil change. When service is recommended, it is generally well explained.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware These guys are very shady. Unfortunately...

By dan lewis on 8/3/2013 at 6:53 PM. Helped by tina.

Beware These guys are very shady. Unfortunately there's no other Volvo dealer in Jacksonville Went in for oil change, recommended $2000 worth of service with no explanation other than it will cost a lot more if I don't do it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

People at this dealership are honest, fair, normal people...

By mediamichele on 6/30/2012 at 11:09 PM. Helped by Abe, Jane.

People at this dealership are honest, fair, normal people who go out of their way to provide a good product and excellent service, They are not "slick" sales people, they know their product, they actually care that you are satisfied.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I thought when I bought my volvo I was buying a product...

By kball12414 on 11/19/2009 at 2:58 AM. Helped by staff.

I thought when I bought my volvo I was buying a product from a great company all around. However, as I found out, this is far from the truth. While Volvo itself may be a great company, they're only as good as the local dealers who manage the customer experience through sales, service, etc.. I brought my car in for routine maintenance, one which cost more than usual because of its interval, and my routine visit was a nightmare. After paying several hundred dollars one would expect nothing but the best all around experience from a reputable company, but again, I was proven wrong. After being in the shop all day, they called and said my car was ready. So I paid and thanked them for working on my car. As I pulled away I noticed some electronics in my car were not working. You would think they'd have a post-work inspection of some sort to ensure proper functionality of the car before giving it back to the paying customer. Well, not only did they not do that, they had me wait for more than an hour, only to tell me that my car had to come back in or stay the night as well as they had no loaner car. I don't know what most people do for a living these days, but I suspect most work and don't really have time to waste on something that should have been done correctly the first time. The next day I pick the car up and am happy because you know what, my car was running fine. Later that night at home, right after I picked up the car, I was looking for something I thought might have been under the seat. One would think that I'd learn after the first time to inspect a less than impressive company's work after the second time, but I didn't. As I was searching my car I found that they did not properly replace my interior carpet- it was hanging by just fabric and missing the screws. Not only that, but the storage area behind my center console was not in place and looks like it was just thrown there. I've never been this disappointed about service like I am about this dealership's idea of "Customer Service". I felt as if I was ignored, and they could care less about my business or vehicle, just seemed all about " earning a check". I didn't go to business school, but I and along with anyone who has a little common sense can imagine that you should leave the 'Paying' customer with more than they came with, and that customer satisfaction is something a good business looks to accomplish. Like I said if you want to deal with volvo, whether sales, service, or even questions, I highly recommend you steer clear of " OSteen Volvo" because your personal experience might make you change your mind from Volvo, which is a great company and has good products. I'll gladly drive further, never give them my business again, and look to tell as many people I work with who are/future volvo owners not to deal with them. They say first impressions are everything, well obviously Osteen volvo didn't get the memo. This only helps prove they don't care about the customer.

I would not recommend this dealer.