Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Anjalee11 on 1/13/2018 at 7:00 PM. Helped by Mr Green.

Great customer service from Mr Green in and out in no time will continue doing business in the near future .... If your looking for a great deal great price this is the place to come

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By LisaR on 1/14/2017 at 5:56 PM. Helped by Jermaine Wood.

This was the best car buying experience that I've had in a long time. Mr. Jermaine Wood worked very hard and diligently to help me buy the car of my choice. OT Sales gave me a great deal for my trade-in. The car I bought was perfect. There was nothing to be done and I was also offered a 2 year car warranty. Although, it's a 2008, it had very low miles and it drove off the lot like a brand new car. Everyone was very friendly and professional. I forgot the young man's name who showed me all the features of the car. He was very patient and answered all my questions. I would definitely purchase another car from OT Sales again in the future. And I highly recommend OT Sales to anyone looking to purchase a good dependable vehicle. And I highly recommend Mr. Jermaine Wood! Thank you, Mr. Wood and the entire OT Sales Staff for all your help! ~Lisa M. Robinson

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sold a car I had given them a deposit for

By Frustrated car buyer on 6/14/2016 at 11:03 PM. Helped by Not recorded.

I saw a car that OT had advertised on the Internet on Saturday and gave them a call about it. It sounded pretty good so asked if they could send me a carfax report for it. They did and on Monday, I called back to discuss a price with them. We agreed a price for the car, a cost for shipping and their 'document' cost. They said someone else was interested in the car, so if I wanted it, I better give them a deposit on it right now. This may Monday night at 6:45pm. I gave them my credit card details and they requested a copy of my drivers license first thing in the morning. I sent a copy of my drivers license at 8:45am and waited for the paperwork to arrive. I kept checking my email, through the day at work - nothing. On the way home, I gave them a call to see where the paperwork was - had it got lost in the Internet? No, they had someone else, go into the dealership, offer them more money and sold the car to them! They told me I could have my 'non-refundable deposit' back (we didn't take it from you card) and sorry for the inconvenience. I'm sure it would have been different if I had changed my mind and not wanted to buy their car. This isn't the way to run a business. Certainly not good for customer service.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

O.T Auto Sales Review

By g511688 on 4/30/2014 at 2:07 AM. Helped by Jermaine Wood.

Service was pretty good, I found a car I was looking for out of state and flew into Chicago from Buffalo. I was picked up at the airport by one of the owners and was introduced to my salesman Jermaine Wood who I spoke with over the phone about the BMW I was interested in. Car was fantastic inside and out, test drove it with Jermaine and purchased the car. Filled up the gas tank, ran a carfax report for my current car and the staff was very friendly too bad they didn't live in Buffalo! My only issue I had was after driving for about 65 miles the tire low pressure screen appeared and it was a slow leak that eventually needed a new tire that took about 3 1/2 hours off my travel time to get it fixed. Other than that the car rode great for 535 miles getting home safe and sound. Regards, David Guarino

I would recommend this dealer.