Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Interaction

By Alki69 on 12/10/2018 at 3:07 AM. Helped by J. P. Anderson.

Check in was a breeze using an appointment with all pre-selected service needs. Work done within estimated time. Notified via phone upon completion. No hassle check out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Deligal12 on 12/5/2018 at 2:24 AM. Helped by JP Anderson..

Wonderful customer service. From service to sales everyone is so friendly ...JP in service Excellent job keeping me informed...mark Hartsell and the salesmen are always friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By derrick13 on 12/8/2018 at 12:51 AM. Helped by Darryl.

Oak Ridge Nissan has serviced my truck since I bought it. The service dept is good to work with and I will continue to use them for my service needs.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service. Convenient scheduling within a few days.

By Harley923 on 12/6/2018 at 2:09 PM. Helped by Shannon.

I was able to get an appointment within a few days that fit into my schedule. Nice to leave with a clean car that was well serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, prompt service

By UT Versa on 12/5/2018 at 10:21 PM. Helped by Darrell.

Enjoy experience with the service personnel. Good snacks and always have cold drinks, especially water. Clean rest rooms. Clean floors. Toys for children to play with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super !!!!!!

By 1957kankakee on 12/4/2018 at 10:37 PM. Helped by JP Anderson. ( Always helpful ).

I had been off work for 6 weeks due to a surgery. I travel to help with the grandkids very often. This weekend upcoming was one of those instances. It was hard to ask for time off work to rotate my tires and change my oil. The service department got me in after work. They are so nice and told me they would get the service done. Very impressed. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service work!

By hal on 12/4/2018 at 8:40 PM. Helped by J. P..

The service work on my LEAF was done quickly with a good price. The waiting room is furnished with coffee, soft drinks, water, and a variety of snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Departmenet

By cdenisekuykendall on 12/3/2018 at 7:15 PM. Helped by Darryl.

I bought a car from Oak Ridge Nissan almost 3 years ago. I have ALWAYS had awesome customer service when it comes to getting the oil changed to replacing a bad tire. Darryl also goes over and above Great Customer Service. When I pick the car up they have not only done the oil change but they have also washed my car! What not to love about that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME

By Marcielrm on 12/3/2018 at 4:46 PM. Helped by JO.

I always have a great experience with the service department! They are always friendly and attentive to my needs. I would recommend this service department to anyone.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

friendly service

By lewibel on 12/3/2018 at 1:57 PM. Helped by un sure.

I would recommend Oak Ridge Nissan for your service needs. They are friendly, fast and price with in reason. They also do a great job of cleaning up your vehicle after service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last Minute Help

By averagejoe on 12/3/2018 at 1:08 PM. Helped by Darrel Cole.

I just want to take a moment and say how impressed I am with the people in the Service Department at Oak Ridge Nissan. The day before Thanksgiving, my wife hit something sharp and got a flat tire. Despite the fact that they were about to close the Service Department for the holiday, they were very gracious and got us squeezed in to get the tire repaired. I was so thankful because I was supposed to travel with the car the next day. The snacks and drinks were great as always, and I had a great experience. Kudos to you all for your customer service. I have never had a bad experience here, and you all will keep getting my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Annual Nissan Service

By Jim0850 on 12/3/2018 at 12:06 AM. Helped by JP.

This was a scheduled service visit. I arrived a little early but I was greeted warmly and provided my information. While waiting I was in a nice waiting area with a TV and complimentary snacks and beverages. When service was complete I received a very nice chart of the items that were completed and what to expect for the next service visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!

By Pat H on 12/1/2018 at 9:11 PM. Helped by Shannon Casey.

Thanks to all especially Shannon Casey. My car had good service and was very clean. Thanks to all at Oak Ridge. Good Service Thanks alot

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By service on 12/1/2018 at 1:41 PM. Helped by Darrel Cole.

Service advisors are very polite, friendly and customer focused Service completed in a timely manner, Darrel Cole advised me on what needed for my car

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Incredible

By Emily on 11/28/2018 at 6:07 PM. Helped by Moose.

Loved the services of the salesman, Moose! My father and I enjoyed our buying experience at Oak Ridge Nissan. I'd recommend anyone I could to this site.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SHARING MY TIME SPENT WITH O.R. NISSAN ON MONDAY, NOV.19

By 4 th nissan on 11/21/2018 at 6:17 PM. Helped by J. P., DARRELL IN SERVICE AND DAVID NABORS SOLD ME MY CAR. KENNY WAS ALSO NICE..

I HAVE ALWAYS BEEN TREATED VERY GOOD & ALWAYS VERY FAIR. I AM A WIDOW AND I FEEL THEY WILL TREAT ME AS IF I WAS THERE MOTHER OR SISTER. I AM ABOUT ONE MILE FROM ANOTHER NISSAN DEALERSHIP, BUT I CHOOSE TO DRIVE 25 EXTRA MILES SO TO HAVE PIECE OF MINE. ENOUGH SAID !!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

I was given a 10% discount but wish it could have been more!

By Deaconben on 11/15/2018 at 9:59 PM. Helped by Not sure - JP was the service manager..

JP was very courteous and customer oriented. My appointment was changed to my satisfaction and I was received upon arrival. The service was completed in a timely manner. Really appreciated the timeliness on this particular day!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy customer

By Dianes on 11/15/2018 at 7:44 PM. Helped by JP.

Everyone was nice and professional. I had a lot of work done and they were finished on schedule... will always bring our cars to this service location

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brad bishop

By Animal78 on 11/13/2018 at 10:03 PM. Helped by J.p. Anderson.

J.p. Always is my go too guy!! Very professional, always goes above and beyond!! Great service there!! I will continue to use Nissan for my wife's pathfinder

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By Ella Giffin on 11/10/2018 at 9:43 PM. Helped by Duayne was salesman.

I recently had my Altima in for regular maintenance. I was able to get an appointment that worked well for me. Although I was there a little longer than I thought I would be it was not bad. I think it is a nice gesture that they have snacks for you while you wait. Everyone we came in contact with was very friendly and nice. Duayne was my salesman and is super nice!!

I would recommend this dealer.