Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
3.9  
Price
4.1  
Quality of Work
4  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Low ball trade - horrible negotiation skills

By Seqn006 on 8/18/2017 at 9:52 PM. Helped by Julio.

low ball trade - no negotiation I’ve been working with Julio on the 2017 black accord touring I was very interested in purchasing the car but if your dealership is going to give one price and that’s it what are you guys there for? Might as well do internet pricing and kill your overhead of employees. I’ve never been to a dealership where you give one price and that’s all you’re going to do period. I work in sales myself I never do that to any of my customers if I really want to win the business So you are sitting on a car that will be outdated here in a month with the 2018s coming. You would think your owner of the dealership wants you to move all of the 2017’s but I guess not. I would love to for you to Email this to your owner By the way dealerrater.com will get my input and your Facebook will get my input.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Dont expect a fair trade in offer at this dealership.

By USMC24KARR on 7/30/2017 at 1:23 AM. Helped by Sales Carlos Whittlock and GM John Monteleone.

Purchased a CRV two weeks ago. Go back in to buy a 2017 Civic. I wanted to trade my 2017 4Runner for it. I had a trade-in voucher for $40,080. They wont honor it and say its advertising to get you in the door (isn't that illegal)... and instead offer me $36,500. I go back in the next day to accept the deal and they tell me the trade value dropped over night and they can only give me $34,000. Great way to treat a customer who just bought a car from you and would of been a customer for life. I will gladly take my business else where. There are only what about 15 Honda dealers in 50 square miles of this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They like to low ball trade in offer

By luckywidman on 6/30/2017 at 9:16 PM. Helped by AJ was excellent..

I was at this dealership today and was trading in my 2014 Honda CR-V. The man that did my trade in offer gave me a $10,000 offer for my trade. Kelly blue book has the medium trade in value of $13,000 He was adament that his quote was fair. According to him, 2 fenders would need to be repainted because of a few scratches and he would be hiring a person to repair the driver seat because it had burn marks on it. His attitude and demeanor caused me to leave "his" dealership with anger and disgust with this dealership. I have asked the internet manager by email for his name but so far I have not gotten a response.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service in a jiff

By TomW on 5/7/2017 at 2:59 PM. Helped by Tammy.

My wife took our 2012 Honda CRV in for service. We have always requested Tammy for our service provider and we have never been disappointed. As usual Tammy was on top of it. She Lets us know how long it might be and what the cost will be. If the car needs something else done you can be sure Tammy has tried to keep the cost down yet, wants to keep us safe. Thank you Tammy and the whole service team for making our experience professional and personal at the same time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying our first new car

By Michele Diaz on 3/6/2017 at 4:45 PM. Helped by Carlos Whitlock, Brandon Maged.

Sales person Carlos Whitlock help us to buy our brand new Honda Accord 2017. Very friendly staff. We are glad to stop by your dealer... Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased Accord....Fabulously Experience

By Basque Red Cathy on 2/26/2017 at 8:18 PM. Helped by Peter Gabriel, Abraham Fourari and Max Ferrara.

My purchase of the Accord was fun! I wanted the EXL in Basque Red.....they didn't have one on the lot, Peter Gabriel pulled out all of the stops, I had the car of my choice by late afternoon. Peter and Abraham were so good. Then there was Max Ferrara.....Max was super, he patiently went thru all the hi tech features, he is very knowledgable and he was dealing with someone who is technically challenged!! Max is just a really nice person, I really enjoyed the experience of buying the car. Thumps up to all 3 of the guys.......Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest

By Bob on 2/19/2017 at 3:23 AM. Helped by Tammy Garrison.

Very efficient in getting car back to the mechanics .She was very pleasant.I would like to thank Tammy for her professional work and detailed explanation about my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service department by far

By Philliewillie on 1/25/2017 at 12:20 AM. Helped by Rick M. Service advisor..

Took my vehicle in as scheduled. Performed every request and then some. Was on my way before I finished my emails. Results are as I expected. Smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car purchasing experience in a new city

By Writer1 on 1/20/2017 at 2:01 AM. Helped by Max Ferrera, sales and Brandon Maged in Finance.

As newcomers to the Tampa area, it was an unexpected surprise & pleasure to find such a wonderful dealership. Max Ferreira our sales person was amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY SERVICE ADVISOR TAMMY

By JOEG243 on 1/13/2017 at 4:53 AM. Helped by TAMMY.

Tammy is the consummate professional, I can depend upon, is someone who has the knowledge, the professional capability and skills to handle any service issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest no BS

By Steve on 1/8/2017 at 1:32 PM. Helped by Jason Zimbran.

Buying a car was a great experience. Jason Zimbran worked hard to find me the car that I wanted, he even communicated on his day off. He was honest straightforward with no shell games or BS. Jason Zimbran is a hard worker and knows his products and is knowledgeable with lots of brands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased two new Honda's

By Addie B on 12/27/2016 at 11:42 PM. Helped by Julio Izquierdo.

Julio Izquierdo did a great jobs finding two cars for myself and son. He explained the options on each car and stayed with us through the whole purchase process. Love the Ocean Dealership. Friendly and professional. Highly recommended..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Fast Service

By Rwfay00 on 12/23/2016 at 7:00 PM. Helped by Tammy.

I purchased CARDOC at time of purchase. My third service appointment was on 12/22/2016. So far the cost has been $0 and the service has been quick and efficient. The waiting area provides free snacks and wi-fi service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience with most competitive price.

By Ronniebb on 12/9/2016 at 9:57 PM. Helped by Max Ferrera and Curtis Tucker.

No pressure knowledgeable sales and finance team. Best experience buying a new car. Highly recommend. Friendly and helpful. Looking forward to a continued relationship in the future

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"F RATED STEALERSHIP"!!!!

By GotRiceYo on 10/10/2016 at 6:30 PM. Helped by Scott Harlib General Manager, Ismel V. Sales Consultant.

SCOTT HARLIB = ABSOLUTE WORST CUSTOMER SERVICE EVER, "F Rated Stealership"!! As a return customer, we came back to see Ismel Velasquez which I might say is a very professional young man trying to make an Honest living.. However, his GENERAL MANAGER Scott Harlib is a complete and udder idiot! This man obviously does not want to sell cars nor even work a deal out with anyone whether its a $4k profit or a small profit deal. I have personally sent numerous people here in the past and the General Sales Manager Patrick Sanders is a wonderful stand up guy that always comes through! Patrick should be in charge of this dealership because he obviously knows a thing or two about customers satisfaction & retention. PLEASE BEWARE OF SCOTT HARLIB, HE WILL DIRECTLY TRY TO RIP YOU OFF! No wonder he is still in the car business at his age, hopping from dealership to dealership!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service department.

By Hondapilot4 on 6/24/2016 at 7:38 PM. Helped by Jr Disbrow.

I have purchased two Honda Pilots in the past 3 yrs. from Ocean Honda. Service department is great. My service advisor, Jr Disbrow is .knowledgeable, courteous, explains everything done to my car in detail so I know I'm in good shape when I leave. Honest personnel thru out.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Failure to stand behind their product

By BrianBouffard on 6/3/2016 at 7:34 PM. Helped by George Xenos.

Ocean Honda claims to be "second to none" with their service department. We purchased a new 2014 Pilot, Touring model 2 years ago. The vehicle has less than 30,000 miles when paint has started to peel on the roof above the windshield. We made an appointment to have a service advisor document the issue. He took photos and told us the service manager (John) needed to see it. It took 2 weeks for this guy to call me and he left a message saying "it's not warrantable". The paint is clearly peeling with no impact marks. This is what you get when you spend $48,000

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By hondagirl01 on 4/4/2016 at 12:47 PM. Helped by Tammy.

This is a great place to either buy you next car from or get your car serviced. These people are very fair and knowledgeable in what they what they do. From the time I walk into the door i am treated with respect and assured my car is in good hands. Thank you to you all at Ocean Honda for the smooth transition in 2003 from my previous, wonderful dealer. I feel like I never left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Happy Odyssey owner on 3/30/2016 at 3:58 PM. Helped by Lily Swensen.

Was it worth the drive! A resounding YES!! having spent a good 3 weeks in search of a lightly used Honda Odyssey in the Orlando area I decided to drive to Port Richey ...glad I did. Not only was I able to find the car I wanted,the dealership was a pleasure to work with. Having done extensive research ,visited way too many other dealerships. I can honestly say this was the best experience . Not only do I feel I received an honest & fair price I was treated with respect, professionalism and amazing service from Lily Swensen, Shane Torabi and all I encountered while at the dealership. So how does one get a car from Port Richey to Orlando ? they delivered to my door the very next day!!! Thank you Ocean Honda

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

SCARY

By BOYCOTE OCEAN HONDA on 12/29/2015 at 11:50 AM. Helped by NONE.

PULLED INTO THE PARKING LOT AND HAD ONE OF THEIR VANPIRES ( SALES REPS) TAPPING ON MY WINDOW BEFORE THE CAR WAS STILL RUNNING. I DON'T WANT A PLACE THAT OPERATES LIKE THIS.

I would not recommend this dealer.