Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.3  
Friendliness
3  
Overall Experience
2.3  
Price
3.5  
Quality of Work
4  
Service
3  

Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Drive to another delership

By lauriesincapo on 8/20/2019 at 4:20 AM. Helped by no thank you.

I stopped by here on a Friday morning looking for a specific car. I parked, walked around the cars enjoying the fact that I was not bombarded by salesmen. But then I had questions so I walked into the side door of the building it is was quiet as crickets. I walked 1/3 way in and saw no one, so I Walked out. Looked around a bit more and got back in my car as an older man in a straw hat came to peer out the door. Saturday I brought a friend that was a male. Low and behold, before we were out of the car, a salesman was on us. Our experience went downhill from there. He answered our questions and we test drove a car. During that time we learned more about him then I know about some of my friends. The whole time the conversation was peppered with language that would make my mother blush. At one point I told him I wouldn't talk tat way -and he continued. Unbelievable. Once inside I reluctantly gave him my cell # because I was interested in the car. I told him I had things to do but would come back in 3 hours. I also told him I would give my # but not to call me a thousand times. He promised he would not. In that time I had 5 texts from him or other people at the dealership and one call. Talk about overkill. We did go back in and felt like prey - too heavy on the push. No matter how much I may have liked a car - that was more than I could handle, I will drive to another Honda dealership. I have blocked all calls and will not mention any names because they do have my info. I have visited several dealerships in my cat hunt - this dealership is the epitome of car salesmen. And the line I heard the most..."We're Honda- we don't have to..(fill in whatever here) ,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in service

By Robdrak on 5/1/2019 at 1:57 AM. Helped by Christian delauro, miguel, oswaldo.

Oswaldo in detail made my dirty Honda look brand new, after a trip in the country with 3 people and a big dog, it was a mess inside out, he saved me from having to buy a new Honda, I bought 3 hondas at ocean, and I'll buy my next Honda here too.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Worst Dealership

By Car13 on 1/7/2019 at 8:13 PM. Helped by Aoude Safwat.

Absolute worst dealership and customer service (or extreme lack of) I have ever dealt with in my entire life. I would caution you to even consider buying or especially leasing any car from this location-it will be a complete nightmare. And don’t even bother calling them because they will give you the run around and forward you to people’s voicemails, that is unless you want to buy something of course. These people will make you think they care about you as a customer, then waste your time for hours to tell you there’s nothing they can do. And make sure you read the fine print/contracts carefully, because when you call for information they will misinform you. I would definitely caution you to ever deal with the sales manager there named Aoude. When asked what I was signing, for dropping off my car at the end of my lease, he couldn’t produce paper documents for me. He just wanted me to sign a screen on his cellphone. After everything I had been through I told him I didn’t trust them, so he went ahead and signed my paperwork FOR ME and said “ok I’ll just mark the paperwork like you weren’t here.” Don’t trust him, and demand your paperwork. These guys have no integrity, are incompetent, but rude, and only care about taking care of you if you’re purchasing a new car. Truly disappointed in this location as I have purchased cars for over 30 + years at one of the owner’s other locations up North.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Super Great

By Bunny on 9/26/2017 at 10:14 PM. Helped by Troy Wathen & David Grangier.

David & I went to Ocean Honda today & drove off the lot with a beautiful Accord Sport. Everyone there was so helpful & kind to us!!! Troy, our salesman, really worked with us to provide the package that we wanted. The sales managers, Mark & David, did everything in their power to make sure we were happy. And we r thrilled!!! Would definitely recommend the dealership to all our family & friends. Thank u sooo much!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and misleading

By Pttymcnally on 8/30/2017 at 2:36 AM. Helped by Online Sales Manager.

Horrible experience. After confirming the price twice over the phone and receiving a hard email offer we were told our car would be $2K more than the initial offer due to added features we did not want or ask for. After driving 45 minutes to buy the car at the initial offer we were extremely frustrated and treated as if we were still getting an amazing offer at $2k more. If the manager was honest up front about the pricing we would have never made the drive, which is likely why they were so dishonest about the price initially to lure us in. Needless to say we purchased from another dealer for a lower price and honest service. Save your time and money and don't buy from Ocean.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By sherri on 8/2/2017 at 3:04 PM. Helped by Rick -- no longer there.

I bought my Honda CRV from them three years ago. I have continued to work with them for servicing. They have been great. In fact, they helped me with N/C for something that was my fault. I thought my ac had gone out -- it turned out I had turned the control from cool to hot! LOL

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Bullying by the General Manager

By OCWoman on 7/17/2017 at 8:55 PM. Helped by Josh, Danny Meraz.

Salesperson was nice and personable, I feel sorry he has to work at this dealership. They do the old fashioned haggle over the price; so stupid and outdated. Started out with a $500 payment w/ cash down. When we were getting up to leave the General Manager started to sound like an auctioneer; dropping the price to no cash down & $300 (after subsequent drops in price). This was a good deal, but after the experience I expected that they would further jerk us around. General Manager had an attitude of a drill sergeant, demanding we make an appointment to come back and bad mouthed the other manufacturer of car we were interested in; which we have owned before. It was an odd experience. They waste your time and I felt like there were better places to buy a car. Additionally they coat all their cars with some kind of clear coating (that can be seen quite easily) and have locks on the wheels which raised the price of the car by $2000.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest people and bad s

By Jb194873 on 5/21/2017 at 6:52 PM. Helped by Mo (sales manager and liar) Andre Vasquez (the giybwho lied to me and had me resign something I already signed but for a lower value).

I bought a brand new Honda Civic here and I can't even begin to explain the issues I've had with this dealership. From car problems (sold me car with broken ac they tried to make me pay $800 for) and rude service to outright lies and very dishonest sales tactics. I don't have anything to do with Norm Reeves either, but I went there 2 years ago and helped someone get a car and the experience there while not perfect (when is going to a dealership ever) it was a much better and more professional experience. At least they had a sliver of honesty. Check your paperwork before you sign anything here they will lie to your face and sneak it in while your in a flurry of paperwork. They even lied and had me come in because they said I forgot to sign something, turns out I didn't forget they were just giving me a lower warranty than I had signed for the previous day and I have proof because I have both copies! Now that I've been trying to reach them after going in in person they have completely stonewalled me and will not respond to any of my emails. Really bad people here I would not recommend it. Watch out for the rockledge alarms they put in all cars mine had issues and it seems to be a common problem online so I'd make sure they don't install that if you do buy here and don't get their car docs program they claim they make nothing off of it, sounds like a sales pitch to me but that's up to you to decide.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not worthy of the Honda brand

By Enrique Romero on 4/1/2017 at 2:28 AM. Helped by Manager.

Skip these guys if you can. Had a lot of unmet promises. The cardocs (all maintenance and towing included) came up short. Discovered it when the 8 month old Accord would not start because of the aftermarket alarm the dealer forced into the car. Dealer had failed to pay/add us to this service of theirs. They promised free car washes and didn't keep that promise either. Found dings in our car after routine maintenance visits. Never returned phone calls. I'm a Honda fan and these guys are hurting the brand.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont waste your time going here

By Sherwin18 on 3/29/2017 at 6:05 PM. Helped by Mary Avalos.

The first red flag I wanted to make sure that they have the car before I go to their place and I was told they can get it ready within the hour as soon as I come by so I drove to their dealership. Unfortunately upon speaking to their general manager Hesham, the car was not available and the closest sister dealerahip that have it on stock was 400 miles away. Instead they are trying to convince me to get 2WD. The second red flag Mary told me that they are going to match the offer by Norm Reeves Honda and keep insisting for me to come to their place. Unfortunately they cannot. The 3rd red flag. They were trying to sell me different trim level of the car that they have it on stock in which I specifically told her that we are locked in getting the Honda CRV touring AWD. At least be considerate to your client, I have specifically told her that we are coming from SAN DIEGO and it will be more than an hour drive away. If you want to save yourself a time. Do not go to this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable pricing and service, exceeds expectations

By LukeOL on 2/12/2017 at 5:52 AM. Helped by Robert de Leon, Sam Said, Ali Fallah.

I walked in to this dealer with upside down equity in a previous model Honda. I didn't expect to be able to trade it for much and had little hope of getting the new car I really wanted. That's when Robert de Leon and Sam Said stepped in and changed my life. Hands down the best sales reps I've ever met. They were understanding, patient, extremely accommodating, highly informative, well knowledged and overall very personable and friendly guys to get to know. Working with his manager, not only did Robert get me $1000 more than my original trade-in appraisal, they dropped the price substantially on my dream car, gave me a $500 military bonus, showed me how to refund $2500 of my previous warranty and gave me competitive pricing on all the options. I sighed with relief, having nearly closed the gap on my negative equity. Unbelievable great service. To top it off the Finance Manager, Ali Fallah, made the signing and finance process fast, easy and completely honest with full disclosure. I'm used to feeling like I've been blindsided at dealerships; these guys went the extra mile to keep me and my wife informed. I can't appreciate that enough. We walked in with doubts and left with a brand new car, fully loaded, big smiles and more optimism than I've ever received from a dealership. Every single one of them invited us to field any questions to them and vowed to serve as our personal contacts if we ever needed help, day or night. Me and my wife couldn't be happier. Thank you all so much, I need friends like these guys in my life. Seriously, you're awesome.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical Business Practice

By Patrick on 10/12/2016 at 10:09 PM. Helped by Hesham El Hamayel.

This review reflects one individual that is employed at Ocean Honda and not the entire dealership. I was in the market for a 2016 Honda CRV Touring car. I received an offer from Norm Reeves Honda in Irvine which I accepted. Unfortunately, Norm Reeves did not have the exterior and interior color I desired. I searched the car inventory at Ocean Honda and found two vehicles that matched the car I wanted to purchase. I called their dealership and spoke with Ivette. Ivette told me she would have to talk with her manager, Hesham El Hamayel. I then spoke with Hesham who told me that they would match the offer from Norm Reeves but would have to see my trade-in before he could complete the deal. I explained to Hesham that I received an acceptable offer from Carmax for my current car and didn't think he could match the offer. Hesham told me that he could only do the deal if he could make money on my trade-in and needed to evaluate the value of my car. I told him I would drive to his dealership if he assured me that he would match the Norm Reeves offer on the car I wanted to purchase. He said yes. I drove to the dealership and met with Ivette and Hesham. They evaluated my car and told me they would give me $18,000 for my trade-in. I provided them a copy of the offer I received from Carmax ($19,000) and told them that they would have to match that offer. Hesham told me that he was losing money on the car I wanted to buy and needed to make money on my trade-in. He then went over the numbers of the car I wanted to purchase and stated that the price was $30,700 plus destination fees, tax and license. To make a long story short, this offer DID NOT match the offer I received from Norm Reeves. I told Hesham that he had agreed on the phone to match Norm Reeves price. He then told me that his car had extras that the Norm Reeves car did not have. I knew right then that I was dealing with someone who was ethically challenged. I told Hesham that I was leaving and he offered me $18,300 for my trade-in. I told him there was no point in negotiating if he was not going to honor his word to match Norm Reeves price on the new car. Hesham asked me where I took my current car for service. I told him that I have taken my last three Hondas to Ocean Honda for service and was very happy with the service department. He told me that if I didn't purchase my new car from Ocean Honda that I would not receive the same treatment from the service department that I had experienced in the past. I was astonished that the general manager of the dealership, Hesham would threaten me with poor service. This story is 100% true and accurate. He told me I would have to wait in "long lines' if I purchased a car at another dealership and brought it to Ocean Honda for service. As I got up to leave he told me he would give me $18,800 for my present car. I told him no and asked him why I would take a $200 loss when I had received a written offer from Carmax for $19,000. He then explained to me the hassle of depositing a check in my bank account and the possibility of the check being placed on hold. I told him that didn't concern and left the dealership. I was told by Ivette that Hesham was recently hired as general manager at Ocean Honda. I implore whoever makes business decisions at Ocean Honda to cut your loses and hire someone who has some integrity. I read a previous review on Yelp with someone else who had issues with Hesham. This is not an isolated incident and looks like a pattern of unethical behavior. In addition, I'm now going to take my new car (which I purchased at another dealership) to Norm Reeves for service. This does not reflect the service department at Ocean Honda which has always been outstanding. This is because of a threat from the general manager of your dealership.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

How a GM does not honor his word!

By Kam on 9/6/2016 at 5:47 AM. Helped by Julio Jaramillo, Jorge Figueroa, Mr Hesham El Hamayel.

After reviewing their competitor's price ( full detailed pricing was emailed to Ocean Honda previously),they accepted to match that offer. A SMS from the salesman Julio , came informing me that Mr Hisham, General Manager had agreed to that deal. I showed up, test drove the car and once paperworks started, Mr Hesham El Hamayel got involved as Jorge Figueroa, salesman brought him in for further support. I was very surprised , stating that I had already gone through negotiations via email and sms and do not understand why they seem ignorant about the deal!.. The usual car dealership tricks then started.. " where is our acceptance of that deal": very surprised I said who is the manager? I showed him his employee's SMS, Mr Julio Jaramillo, stating that the manager was matching the offer!!?.. I even wanted them to beat that first offer as after all they did not have my chosen color and I was giving them the opportunity of earning my business since they were 10 miles closer and had serviced satisfactorily my old cars before... but I was not going to accept a different deal and higher price! I was given a dealer invoice number showing how my price was not acceptable.. "How it was at loss for them.." Then I was told a "$900.00 destination charge was not included in the competitor's price.".. I showed him the email stating the opposite!... Was told that" low price was including military or college graduate discount bonuses"... Then I showed him the email of the competitor stating that those were additional bonuses on the top of the price and I knew that I did not qualify for any of them.... I even showed them a 3rd dealer's email accepting that same initial price (which was including the destination charges).. I finally told them how disappointed I was as he had wasted my afternoon by making me go there for nothing. This could have been avoided as they had all my figures and offers. I Told them 2016 is almost over and soon 2017 are coming out and then he will regret pushing a potential customer, previous owner of 3 new Honda cars ( accord, odyssey and a civic). I left the dealership refusing their inflated last minute price with total bogus explanations! I would NOT recommend this dealership for any purchase UNLESS you have a detailed quote in writing.signed by the manager, stating all charges and hidden fees. I am very disappointed and will report this unacceptable manner of treating customer after a deal has been reached. I will contact Honda HQ. This behavior made me also question the purchase of a CRV. Perhaps I will get a Toyota instead.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best sales person ever

By MJ ROPER on 5/31/2016 at 11:44 PM. Helped by Nora Kelly.

Nora Kelly has assisted me for ten years. Best, most reliable, professional sales person ever. Please remember to ask for her. She is the most amazing person ever.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They sold me a Lemon.

By HondaLemon on 6/3/2015 at 1:26 AM. Helped by Leasing Manager and General Manager.

I leased a new 2015 Honda CR-V. It was delivered to me with missing screws on the front bumper tire well, glue from the factory (the car was not detailed), rear right panels misaligned, right door molding not matched up properly (off by 3/4 of an inch), and a lemon engine. When idling the car sounds like an old fan is hitting a deck a cards and going from 55 to 45 it is even louder. The dealership has not taken responsibility. There is also a whine to the engine. I've taken it in to another dealership (tomorrow will be 3 times) and the the engine problems have not been fixed. I've had it for 1 month and the rattling shaking noise has gotten worse. I had previously leased 4 Honda's since 2000 without a single issue. I'm stuck in a lease now for 3 years for a vehicle that is a lemon and Honda Customer Service and the dealership are not being helpful. Buyer or Lesser beware of this dealership! They wash their hands once the car is out the door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BUY YOUR HONDA AT OCEAN HONDA!

By HAIDEHMEHR on 10/1/2014 at 7:18 PM. Helped by Patrick Peters, Bill Peters.

After dealing with a bunch of other dealerships who wanted to waste my time I was pleasantly surprised at the painless experience I had with Ocean Honda. My purchase was not a straight and easy one do to the negative in my trade (don't ever by a jeep patriot.) But Patrick Peters the general manager made it so easy by being honest and straight forward with ALL of my options. He was so patient considering I felt like I had made such a poor choice with my jeep that I did not want to make the same mistake again. But lets face it there is no comparison. Honda had the best rates....the best programs. They just simply hold there value! I got a great rate and was able to get out of my jeep after 19 months a HAPPIER girl. Thank you Patrick and the entire staff for making it the best buying experience. Go see Bill Peters or Patrick Peters the general manager ( he is not like the other general managers sitting on there butts.) He makes deals happen . Haideh Mehr

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

These guys do it right...

By dbarmmer on 5/28/2014 at 2:16 AM. Helped by Audoe, Greg (service), Jeff Cappo (owner).

I just recently leased a new 2014 Honda Civic EX from Ocean Honda. Audoe is a great salesman; no pressure, knows his stuff. I was able to deal directly with the owner, Jeff Cappo. Good guy. Gave me a solid deal. I had previously taken my 2012 Civic in for service, and was very impressed with the entire operation, especially Greg in the service department. They do it right here. I'd recommend Ocean Honda. It's far superior to Pacific Honda in Kearney Mesa/San Diego, which is just a giant impersonal (and often inefficient) assembly line. This place has a nice personal touch. And seems to be getting even better under Cappo's ownership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After visiting two other dealerships including another...

By Yoly on 5/31/2013 at 10:14 PM. Helped by Dennis Preston.

After visiting two other dealerships including another Honda dealership in Orange Councy, my family and I visited Weseloh Honda. Prior to visiting the dealership, I called to inquire about the inventory of the vehicle we wanted to purchase. I was connected to Dennis Preston in Sales and Leasing at Weseloh. He was extremely professional and at the same time made me feel as though his dealership "family" cared. My family and I went to see Dennis and the experience in person was even better than I could imagine. I am skeptical about "sales" people to start with and Dennis and the others at the dealershp were incredibly welcoming and made us feel at home. They listened to our needs and wants and worked with us to meet those. All-in-all, we are so pleased with the purchase of our Honda 2013 Accord and that has alot to do with our personal interaction with Dennis and the team. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I obtained a loan through Schools First...

By ginnywatson1 on 5/19/2013 at 1:08 AM. Helped by Robert DeLeon.

My husband and I obtained a loan through Schools First Credit Union and had thought to get a car through Auto Nation. We went to Weseloh to look and test drive 3 different models. After working with Robert DeLeon, we decided to purchase our car at Weseloh instead of through Auto Nation. We appreciated Robert's professional, knowledgable and low key attitude. The particular model that we decided on was not at the Honda dealership at the time of our visit. By the next day Robert had tracked down the model we wanted and we drove away with it that afternoon. The whole experience was extremely pleasant. We felt like we got a good deal, a great car and worked with an especially nice guy. Virginia Watson San Clemente

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In a world where car salesman have the connection to...

By jhmdesign on 5/16/2013 at 10:40 PM. Helped by Kalvin Toy.

In a world where car salesman have the connection to skepticism and con-artists, Kalvin is a not only a breath of fresh air but a shining star in what would otherwise be a dark and gloomy space. When I first met him, I knew my wife and I were in a good place and good hands. Kalvin is NOT a salesman but rather a genuine and honest human being who only cared about what we needed and wanted to pay. Throughout the entire process, he was always available, transparent and accommodating. He made sure that all our needs were met and went above and beyond the call of duty. Specifically, he worked around normal business hours to provide us with our cars as we couldn't logistically both come to get both cars. Kalvin picked me up from work, then my wife and drove us to the dealership to get both our cars. Oh, did I mention he was great with our son (17months)?!? He was patient and understanding as we had to work around our sons schedule and when we test drove the cars, Kalvin sat in the back with our son and if our son liked him - then you know he is good in our book :). If you haven't been considering a Honda or even if you are/were - you should definitely speak with Kalvin. He will never push you but rather guide you around you want and need. A job well done from a stand out individual. Thank you Kalvin!

I would recommend this dealer.