Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Renea’s Lincoln Experience

By Renea on 4/19/2018 at 8:41 PM. Helped by Will, Steve, and Matt.

My experience was awesome! Will my salesman was terrific and very knowledgeable and professional.He answered all our questions. Steve with accessories was extremely helpful with floor mats! Matt in finance was great! Car was perfectly set up and ready to go! Could not of asked for a better sales experience! Highly recommend this dealership and it’s employees! Thanks Renea and Don Leahy

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Collision repair

By Mike on 4/17/2018 at 10:07 PM. Helped by Vince.

Very responsive communications the entire time. Staff was courteous and professional and did not talk down to us. Definitely would recommend Olathe Ford collision for your next repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service and customer satisfaction

By MustangLady on 4/17/2018 at 9:57 PM. Helped by Jason Moss.

This morning I came in for routine maintenance for my 2014 Mustang. I was greeted by Jason Moss who wrote up my order and patiently answered a couple question I had. The work was completed within about an hour and then Jason came into the customer lounge, where I was waiting, to explain what had been done to my car and what the overall diagnosis was. Jason obviously aimed for customer satisfaction and I appreciate his professionalism and friendliness. I have been to the service department several times since I bought my car from you and every time I have been treated with utmost courtesy and eager-to-please service managers. It would be easier for me to take my car to an auto repair shop closer to my home but I feel driving the 10+ miles to Olathe Ford is worth the time because of the wonderful service I get from you. I will continue to be an Olathe Ford customer for a long time. (And how ironic, I found out today was National Mustang Day!) Sharon Stevens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time in

By Byron Taylor on 4/13/2018 at 9:49 PM. Helped by Mike Duster, Larry.

The service consultant, Mr Duster, was very thoughtful a d friendly. Explained what was required to find out what was causing the problem. Kept me updated on the progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service above the others

By Kldeit on 4/12/2018 at 6:48 PM. Helped by Jeff.

Olathe Ford did a full check of what needed to be done on our car and gave us all our options in a timely manner. They made sure to contact me through every step and change. When I received my car it was clean and running great. I thank the, for taking care of it for us at a price that couldn’t be beat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in for an oil change and a tire rotation.

By Rhonda on 4/10/2018 at 7:41 PM. Helped by I can't remember.

Had my first oil change and tire rotation on my new Navigator. I had to wait a little longer than I was expecting (1 1/2 hours) but I will just plan better next time and bring some work or reading material with me. The lounge area was very nice and everyone that worked there was super pleasant and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By California Special on 4/9/2018 at 9:27 PM. Helped by Kurt Zahner.

I had to bring my mustang in for an air bag recall. No hassle, no cost, no attempt to sell me other service! They contacted me as soon as the work was completed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mike1983 on 4/8/2018 at 6:54 PM. Helped by Mike Wells.

Got in and out of there with no problems. Great staff and facility. Prices are good too. Lots of people there getting work done also, they must be doing something right.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Quick service

By Mk on 4/8/2018 at 1:25 PM. Helped by Josh.

The service was done quickly. You definitely have to get there early. The only thing again is they don't vacuum the car like they say they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exhaust Leak

By FancyRae1082 on 4/7/2018 at 7:04 PM. Helped by Jason & Matt.

I had an exhaust leak and they got me in right away. Gave me a car to drive and had me back in my car the next day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Tpp Russ on 2/25/2018 at 6:58 PM. Helped by Michael Wells.

The Service, Quick Lane, Technicians were knowledgeable, friendly and helpful. The provided oil change, new tires, brake pads, Brake disks turned, and an wheel alinement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, low pressure

By ranben31 on 2/26/2018 at 12:23 PM. Helped by Erik (sales), Sam (finance), Steve (accessories).

My intention was not to buy a truck on the day I went in but just start the process. As we went through looking at the vehicles and talking about what I wanted the Salesperson, Erik, found a truck that pretty well checked everything off. We did some talking about price, the rebates available and how we could get to where I wanted to be and we arrived at a price that worked. Why wait?! Deal was done and the rest of the process went easily and still with no pressure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Crz4speed on 2/26/2018 at 12:46 AM. Helped by Everyone in the Express Lane.

I have been going to the Olathe Ford dealership for all of my service for many years. They have the best technician and customer service personnel. I only trust all of my cars, which are Ford’s to this dealership. The cost is also in line with other local shop, but you get better service at Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience.

By Anthony Rawls-Riley on 2/24/2018 at 10:12 PM. Helped by Jim Cline.

Seen what I was looking for , Regular cab, long bed pickup that was not white on the front row along Santa Fe. Hadn't seen one available anywhere for awhile. Occasional short bed, all kinds of extended cabs that I was not interested in. Had 3 to pick from that day. Jim Cline gave me a brief rundown that day on what was available. Two, maybe three weeks later I decided to get serious about replacing my 1995 Dodge. Looking around, Olathe Ford was the only place I found what I wanted on the lot. Sure the other brands/dealers could get me what I wanted but would take time and more money than what Ford was asking.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent as always

By Champion1089 on 2/24/2018 at 8:44 PM. Helped by Mike.

I’ve done business with Olathe Ford for the past 25 years, purchasing more than 18 business and personal vehicles. They are the best in town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The team at Olathe Ford quick lane are always helpful.

By Shelley on 2/24/2018 at 8:26 PM. Helped by Mike Wells.

I"ve done business with Olathe Ford for years, and have always had great experiences. Mike Wells in Quick Lane has assisted me several times, he is always professional and is great about explaining things. He is definitely an asset to Olathe Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By Roberta Harris on 2/23/2018 at 9:50 AM. Helped by Melinda Gouvion.

The service was quick and well done. The waiting room provides comfortable chairs, TV and refreshments. I am very satisfied to have my Lincoln serviced at Olathe Ford Lincoln.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By dmgroves on 2/23/2018 at 6:39 AM. Helped by Mike, Mindy and Craig.

The service department at Olathe Lincoln is the best. It beats Baron BMW by a mile. Plus their buying experience is top drawer! They actually make it enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience.

By hcripe on 2/21/2018 at 8:53 PM. Helped by Billy Sims (sales), Pat Larkin (finance).

This was the best dealership buying experience I have had. Sales and financial personnel were low pressure, polite and great to deal with. I will highly recommend Olathe Ford to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Holmesk on 2/20/2018 at 2:29 AM. Helped by Sam Washington, Casey.

Sam and the other employees at Olathe Ford Lincoln are the best. Sam really helped me out picking my next vehicle. He was so sweet and pleasant, and really knows his business about the cars. I would definitely recommend my family and friends to come here.

I would recommend this dealer.