Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.7  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Very friendly sales executive-John Sulano

By benz2017 on 9/14/2017 at 2:25 PM. Helped by John Sulano.

I really liked the overall buying experience while dealing with Open road dealer ship of Mercedes. John Sulano is very knowledgeable and was very helpful in making sure that I get what I want through out the process. He is very good in following up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes Guru

By Liwan on 8/29/2017 at 9:33 PM. Helped by Michael Vurchio.

If your looking for a used Mercedes go to the GURU at open road, Michael knows everything about the brand and makes you feel comfortable while going through the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Michael V. When you visit here!

By Denise64 on 8/8/2017 at 3:52 PM. Helped by Michael V and Isaac.

After visiting other Mercedes Benz stores I went into the Bridgewater store and was lucky enough to get Michael as my salesman. He is very talented and knows more about the brand then anyone else I met. He made me feel very comfortable buying from him unlike the others guys that treat women not same way! When you visit Open Road Mercedes ask for Michael Vurchio to see why he is the Best!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Auto Dealership in New Jersey

By NJ08755 on 8/4/2017 at 11:34 PM. Helped by Finance guy.

OPEN ROAD OF BRIDGEWATER is the worst car dealership on the planet. They will scam and rip you off in no time. They add bogus charges to the invoices. They are conn-artists who will stoop to any low to make money off their unsuspecting customers. Do not ever take your car for repairs there. If you take your car for a simple oil change, they will come back with a bogus repair bill of $3000 t0 $5000 at a minimum, when nothing is wrong with your car. They make it appear that your car is not safe to drive out of the dealership lot, when nothing is wrong with the car in the first place. STAY AWAY FROM OPEN ROAD OF BRIDGEWATER, and you will save and keep all your money to yourself.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very professional and great service

By Angels123 on 7/24/2017 at 12:51 AM. Helped by John Sulano.

John Sulano was a very kind and helpful salesman. He was very patient and kind and I would go back to him. I purchased my used truck with him and I would recommend his service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By glc300 guy on 7/19/2017 at 7:45 PM. Helped by john sulano.

leased a 2017 glc 300 through John Sulano. he was polite, not pushy nor condescending. finance department was also not trying to push anything. presented options and allowed me to decide without pressure or opinions. John was always available and offered to deliver the vehicle to my house for my wife's birthday. ultimately, i picked the vehicle up but it was nice to know i had options. They did provide a big red bow. very classy. thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Patel84 on 7/11/2017 at 2:36 PM. Helped by Mike Vurchio and Issac.

After seeing a used E class online I called in and spoke with Mike Vurchio. He was prompt and to the point. He even sent me photos and videos of the car I ended up buying.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst customer service experience ever

By Good Customer on 6/16/2017 at 12:17 PM. Helped by Dharam Patel.

The overall experience has been horrible I purchased 2 cars at the same time from this dealer. Needless to say at the time they were all over me. Ever since; it's been a completely horrible experience. I would never go back to this dealer. Not even for service in an emergency

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible!

By Flash1126 on 6/9/2017 at 3:42 PM. Helped by Brent.

Extremely pushy and only interested in sales/commissions! Purchased C300 and our salesman was supposed to come by our home to show my husband bells and whistles. Never showed up. Left 2 msgs and never returned phone call. Salesman was slick and pushy. Not interested in the customer. We also purchased a Range Rover but went to Ray Catena in Edison which also sells MB. We will be purchasing our next MB at the Ray Catena dealership! Great salesman there and great customer service!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By CarCat69 on 5/4/2017 at 1:03 PM. Helped by Matt Ali.

Awsome service! Quick and friendly with good advice. Great staff that won't steer you the wrong way! They also have free water and snacks which is great coming from other dealers where it's 2$ for a water from the machine while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Couldn't be better

By cgal on 4/24/2017 at 6:49 PM. Helped by Mike.

I had to take my car to be serviced and couldn't be happier with their service. They offered a loaner car and had my car in and out very quickly. I definitely recommend them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Arrogant and Condescending Sales Team Mike V

By mbogz11 on 4/16/2017 at 11:16 AM. Helped by Michael Vurchio.

Michael Vurchio gave me for an inquiry i made for an AMG vehicle at Open Road Mercedes. He left me a message and when I called him back he was only interested in speaking about how I was going to buy the car instead of answering my questions about the car. I was asking about packages and features when he condescendingly gave me attitude concerning the car. Instead of being unsure or being respectful he arrogantly kept saying that feature isn't an option. I spoke to him after the incident and copied his boss and the GM on the email and he very disrespectfully said "I'm sorry you feel that way". Management and Sales are extremely unwelcoming and disrespectful, STAY AWAY!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ we love open road of Bridgewater

By Alisa B on 10/5/2016 at 4:35 PM. Helped by Isaac Ashley Hassan hali.

I cannot recommend open road of bridgewater enough. All my friends and family will be buying from you. Sales. Service. F&i are fanatic. We will be coming back for more vehicles. Spoke to Isaac. Ashley. Michael and Hassan. All professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest transaction for buying a car ever.

By E. Winters on 10/5/2016 at 3:48 PM. Helped by Ashley Bajohr.

Had an excellent experience with Ashley Bajohr at the dealer. Very professional, timely and most importantly honest. Got back to me with information very quickly. We love her

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lots of hidden fees and pushy, devious salesmanship

By kelly m on 9/9/2016 at 2:03 AM. Helped by Gordon.

They play all the games. Making you wait much longer than necessary so you have a lot of time invested, playing you one off the other between the salesman iand the manager, hidden fees and exorbitant fees. Even lying and changing the price they previously quoted me. It was a terrible experience. I walked out at contract time and ended up going to Mercedes-Benz in Flemington and had a much much better experience. To be specific in my warning: you don't have to pay the $95 dealership face. That's bull. You don't have to pay the $199 etching fee. This is just their way of trying to get extra money out of you. They also charge about double The documentation fees and double the fees for registration, etc. then other Mercedes dealerships do. Literally, these fees were half the amount in Flemington. In the 200s rather than the upper four or 500s. And Flemington doesn't charge the ridiculous and unnecessary dealership and etchong fees Then they tried to make me feel like I was the problem when I started questioning them on all of these expenses. They were downright Bullies. No one should do business with these crooks

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Terrible Delivery Experience of an Excellent Automobile

By Timepilot on 4/27/2016 at 2:55 PM. Helped by Jarred Manzone, Nick Powell.

I rarely take to the Internet to express negative experiences but this one bears telling. I purchased a CPO 2013 SL550 from Open Road of Bridgewater (New Jersey) and took delivery on March 22nd 2016. My salesman was Jarred Manzone. Because I bought the car out-of-state, I conducted the negotiation for the purchase via telephone and email, ultimately agreeing on a price before ever seeing the car in person, and I took care of financing myself through USAA's car buying service, so the dealer had to do nothing except cash my check. They were paid for the car, extended warranty, taxes, and state fees almost 7 days before I picked it up. I flew up to Newark from Indiana the morning of March 23nd, and was picked up from the airport by Jarred, who took me back to the dealership to begin delivery (the gesture was much appreciated and he was kind enough to drop my girlfriend off at our hotel so she didn't have to endure the delivery experience) The process took all afternoon during which the finance representative, Nick Powell, attempted to upsell me various third party warranties and services (I had ALREADY purchased the maximum duration CPO extended warranty through Mercedes Benz and given the dealership my money for it). Throughout the course of the delivery experience, I had to remind Jarred several times about items the car should have been delivered with (keyless GO adapter, owners manual, floor mats, SiriusXM and Mbrace activations etc). In the interest of fairness, I would like to mention that Jarred was attentive and professional throughout the sales process. Because I was out-of-state, I pestered him with questions remotely for a couple of weeks and he was always polite and helpful. Ultimately, after spending the entire afternoon in the dealership, I was forced to accept the car without working Sirius and no MBrace. Instead of activating these services for me ahead of time, as the local Indianapolis MB dealer does, they left this until the last minute and discovered the car would require at least another hour in the dealership's service department to re-provision the software. It was already the end of the day and I was on a tight schedule to get the car back to Indiana. These two items had to be repaired and activated by another dealer in Indianapolis after I got home with the car. This left me without the use of the car for almost two days. Additionally, the dealership replaced the MB floormats with rubber Weathertech mats and neglected to tell me that until I was already in the car. Who does that? Do you think I'm going to be driving this car in the snow? They offered to order me a set of MB mats, but I would have to drive the car back to Indiana with nothing on the floorboards until they came in and pay for shipping to me (ugh, a bird in the hand, I took the weathertechs so at least the carpet didn't get stained) Here's where the real problem begins; the rest are just nuisances. Because Open Road took responsibility for registering my car with the state of Indiana, I took possession of the car with a 20 day New Jersey "Drive Away" tag that expired on April 10th, 2016. As that date approached and I still was without Indiana plates for the car, I contacted the dealership and was given the run around for over a day until my salesman texted to inform me that they were missing a document (VIN Clearance from Indiana State Police proving the car wasn't stolen). This I had already provided and have a return receipt for it signed by an "R. Cofield" at the dealership, well in advance of the temp tag expiration. I did get another original of this document signed by a Hendricks County (Indiana) deputy sheriff and overnighted it to the dealership via FedEx, who confirmed delivery. To be fair, the dealership gave me their FedEx account number with which to send the document. On April 11th, I lost the use of my car because it would be illegal to drive it on the expired temp tag and Open Road has still failed to register it. I have made numerous calls to the dealership that go unreturned, including to the General Manager, Michael Tedesco, who has been completely unresponsive. The last communication I've received was a text message from Jarred Manzone on April 15th, telling me that the process was in the hands "of the Service". It is now April 27th, 2016 and the Indiana BMV has no record of any attempt by the dealership to register my car and I cannot drive it. Open Road has had my money with which to pay the sales tax and registration / license plate fees since well before I took delivery of the car. I did elevate my complaint to MBUSA, and while they were attentive to my problem, they were unable to offer any assistance other than contacting the dealership on my behalf. The MBUSA representative, Royce, spoke with the pre-owned sales manager, Issac Morgan, who promised to contact me, but did not. With no other options apparent to me, I've been left to retain a lawyer to sue the dealership so that I can regain the use of my new car. He even emailed the GM of the dealership, Michael Tedesco, a couple days ago in an attempt to informally settle this, but got nothing but a read receipt, zero response, which is now apparent as the default posture the dealership takes with customer service. I've been driving Mercedes Benz cars exclusively since a w126 560SEL saved my life in 1993 and have since owned 9 of them. My w140 S500 has over 325,000 miles on it. My r129 SL500 has almost 200,000 miles. I have no issue with the brand; Mercedes Benz makes world class automobiles. This dealer, however, has proven unworthy to represent the brand. I would not recommend this dealership to an enemy, much less a friend or colleague. I'm happy to provide further details to anyone considering buying from this dealership, including the VIN of my car to prove I'm not in cahoots with a competing dealer.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Salesman won't stop calling, holding a $3,000.00 deposit.

By Alan on 1/27/2016 at 9:32 PM. Helped by Brent.

I went in to purchase a new car and signed a preliminary contract to purchase a vehicle, I gave a $3,000.00 deposit, which I was told would be refunded if the offer wasn't accepted. The next day I called and cancelled as the price was well over the market value. I instructed the salesman to issue a refund of my deposit and to stop calling myself and my girlfriend. The salesman told my girlfriend she had to come in to sign the paperwork to initiate the refund (this was not true, he just wanted to get her back in to sell a car), but she went in and signed the required paperwork as requested. It has been 8 days and the refund still has not been processed. Also, the salesman is still calling trying to sell us something, even after we told him we purchased an Audi A6. I called and tried to get a Sales Manager on the phone to resolve the issue, but I was put into voice mail 4 times. Buyer beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT EXCELLENT

By liannelli on 12/30/2015 at 2:46 PM. Helped by ROBERT HAYES, ANDRE MOSHKOVICH.

I have purchased many Mercedes in the past from other dealerships but I have to say Open Road Mercedes in Bridgewater is by far the best. Everyone was so caring and made the transaction so easy and explained everything. My salesperson that I purchased the car from Andre Moshkovich couldn't have been more helpful and professional, he went above and beyond to make it so easy for me to go into another Mercedes. Also General Manager Robert Hayes couldn't have been more professional and made sure I got the exact car I was looking for. The both of them were wonderful SOOOO HAPPY with my car and the dealership. .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent experience

By csinnott on 11/24/2015 at 1:35 AM. Helped by Mike vurchio.

Had an incredible experience here last weekend while purchasing a new CLA 250 4 matic. Worked with Mike V who was the most professional and helpful salesman I have ever worked with. He was patient, helpful and went above and beyond from the moment we walked in the door. I drive almost an hr to this branch based on a referral and will refer anyone and everyone here above any other dealership in NJ. Couldn't rave enough about the incredible experience we had and can't thank them enough for such world class service! Thank you to Mike V, Isaac and team! -Carrie &Travis

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

HORRIBLE - no concept of customer service - go elsewhere!

By KS21 on 11/19/2015 at 1:35 PM. Helped by Michael Vurchio, Michael Tedesco.

Mercedes-Benz of Bridgewater has absolutely no concept of customer service or ethics. My father had referred me to MB Bridgewater as he had purchased 4 different vehicles from them in the past, the most recent being in May/June 2015. Brent (salesman he last worked with) contacted me to discuss what I was looking for. I sent him a link to a vehicle they had in their inventory and told him I wanted to work out a deal with that car. Brent was pleasantly aggressive, reassuring me we would work out a deal and I wouldn’t leave empty handed. I went in on September 30th after work, and he had a car pulled up and ready to go. Unfortunately, it wasn’t the car I had inquired about – it was actually one I hadn’t seen online, but ended up liking more. We went for a test drive and I told Brent I wanted my father to join so we could finalize a deal that night. While waiting for my father and looking at the car (which happened to be parked next to the one I had originally inquired about), another salesman, Michael Vurchio, came out to ask me if I had the keys to the car. I explicitly told him I was working on a deal with Brent and that he could not take or sell that car. He completely disregarded this and proceeded to get the keys and take another customer (who had walked in after I had been there) on a test drive. Within 5 minutes of returning from the test drive he had the sales manager over at his desk to approve the deal with these other customers. I reported this incident to the General Manager, Michael Tedesco, the next day who ‘understood’ why I would be frustrated, but made NO attempt to find resolution. It has been over a month now and there has been NO interest from Michael Tedesco to right the wrong. I cannot explain how unprofessional and disrespectful this all was. Michael Vurchio is a greedy sleaze-ball who only cares about HIS commission and HIS wallet. I am blown away that there are positive reviews about Michael Vurchio on Google, but I also wouldn’t be surprised if he paid off customers to leave a review about him on Google. He probably bribes his clients with discounts in order to get any good reviews.Overall, I am disgusted by the lack of customer service and professionalism I experienced by everyone involved. If you want to work with an unethical, selfish coward, then by all means go take a visit to Open Road Mercedes-Benz in Bridgewater and work with Michael. I would NEVER refer anyone to this dealership. If you’re looking for a Mercedes-Benz, take the ride up to Nanuet and visit the MB dealership there where they actually value their customers and treat them with respect and decency.

I would not recommend this dealer.