Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3  
Friendliness
4.3  
Overall Experience
3.5  
Price
3.8  
Quality of Work
4  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad business practices

By cwp1952 on 8/29/2019 at 4:27 PM. Helped by Crissa Martinez.

This dealership is extremely low volume. That translates to a need to squeeze every dollar from every deal. You hear a lot about dealing with honest “country” people but that’s a lot of bs. They must make a maximum profit on EVERY transaction—sales, service, etc. Don’t expect for them to work with you and don’t look to get your money back, regardless of the situation. Do yourself a favor and shop elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy people to work with.

By Ford on 8/14/2019 at 6:18 PM. Helped by Sabrina Vining.

The salesperson, Sabrina was very easy to work with. The full experience was a good, no pressure and worked with me on the pricing. Drove two vehicles and it made the choice a little difficult because they drove very well. Thus far I would give them an excellent recommendation for anyone looking for a Ford truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

another satisfied customer

By Escapist on 6/10/2019 at 7:14 PM. Helped by Jeff Burnette.

I got the oil changed and new tires installed - all the work was done quickly and efficiently. I was very satisfied with all the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The salesman actually listened!!

By DWerkmeister on 5/6/2019 at 3:12 AM. Helped by Michael Dockery, Patrice Ross.

Michael Dockery with Oracle Ford actually listened to us when we were test driving vehicles. As we were ready to leave he made a recommendation that was spot-on. We test drove the vehicle he recommended and where sold immediately. If you're tired of salespeople not listening to your needs go see Michael Dockery at Oracle Ford today!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, no hassel, ease of transaction and financing.

By Tim on 4/28/2019 at 11:29 AM. Helped by Kevin Loewe, Frank Martinez, Kurt Christiansen.

Dealership clean and attractive. Staff friendly and helpful. Purchased a used vehicle and was provided all information from Carfax to what work they did to prepare the vehicle for sale. Staff did all leg work to ensure favorable financing options. This was the simplest car purchase from a dealer that I have ever made and would recommend them to anyone. Also received follow up contact after the purchase to ensure I was satisfied with my purchase. Great!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Sales staff was great

By Dcollins on 3/29/2019 at 1:21 PM. Helped by Crissa.

The sales staff was second to none in my purchasing experience. The 4 instead of 5 stars is for the service department. While they did do a fine job in a timely manner the gentleman was rude when I dropped of the truck to have an issue resolved. He acted disinterested, as if I were an inconvenience. Everything else was great.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Proceed cautiously, know your deal and their inventory

By Bryan Delgado on 3/10/2019 at 3:03 AM. Helped by Mike.

was cautioned by several friends but made a fair attempt to do business with Oracle Ford. I want to preface my review saying this; I am not stating they are a bad dealer, however I do recommend you educate yourself in the type of inventory this dealer favors and also current fair market values. Oracle talks loudly about No CIty Sales Tax and Savings...know your deal... This translates to a profit center for them not savings for you. They carry a heavy inventory of Manufacturer Buy Backs “Lemons”, wrecked/repaired and de-fleeted rental vehicles. This is advantageous for them, not you! Again (KYD) know your deal. When Oracle gets a vehicle that isn’t one the above mentioned they even advertise “This is not a rental!!!” or “ask about special warranties!!!” in the description....KYD!! This is a low volume dealer with high profit margins in the deals they do close. Profit is not a dirty word and they are in business to do business ultimately grow, develop and improve the financial performance of their business. Nothing wrong with this... Unfortunately for me they landed two quality vehicles that fit my search almost perfectly. One a decently equipped XLT that met my every need another Lariat that offered those creature comforts. Today was my third visit to discuss and hopefully close a deal on one of the above. I had a 500PM appointment, showed up at 450 with 2k cash in hand, a title for a possible trade and financing secured for balance. I would have however let them take a stab to see if I could purchase financing with them at a better rate. At 539 I finally walked out the door. To be fair a couple other people provided assistance, water and even Mike (my rep) touched base with me twice while I waited. 39 minutes was too long of a wait for me, it may not not for you but it was in my case. When I realized they jam cell service/data speed so you can’t look up any info while in or near the building I decided it was time to go. Don’t let them trap you into a deal. I came in today willing to soften my pricing expectation slightly and close a FAIR DEAL, one where Oracle Ford made money but also one that didn’t require me to hand over TOO much money. I close this confident it is a fair and objective review of Oracle Ford. Hope this helps you and encourages you to continue to educated yourself. KYD and dealer.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Overall Experience

poor servive

By fred on 11/8/2017 at 2:50 AM. Helped by Jason.

I attempted to schedule service for a Ford purchased from this dealer. Due to caring for my wife who has dementia the only day I am available is Friday (any Friday). The service manager told me that due to a heavy workload they would keep the vehicle over the weekend. My response was that I could not do without transportation given my wife's condition. The service manager told me that I could rent a car for $30. per day. I subsequently called the dealership manager and left a message but did not get a return call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

above and beyond

By bruceg4u on 2/24/2017 at 10:57 PM. Helped by Frank Martinez.

Frank and all the crew took such fantastic care of me and my services needed. They went far above and beyond any expectations I had when dealing with a dealership. From my past experience I never would have expected such great care and concern to get things absolutely right before I drove my used truck away. I highly recommend Oracle Ford for any future purchase you will make on new or used vehicles. Thank you to both owners and to Frank Martinez for getting my deal right and making this the best experience I ever could expect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle-Free Awesome Buy!

By Angie Buchanan on 1/26/2017 at 2:46 PM. Helped by Frank Martinez.

No haggling! No stressing! Awesome buying experience EVER! Found Ram on the internet. Did my research; carfax, blue book values, comparisons. Price was Perfect for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle=OracleFord

By franco2316 on 12/9/2016 at 5:23 AM. Helped by Mark & Crissa.

I met Mark Phelps and his staff back in June 2016. My family and I were looking for a family vehicle during that time not long after I new the car I would purchase, would be from Oracle Ford. Each time I was presented with a potential vehicle I was given a car fax along with any additional information the staff new about the car. I was very specific about what I wanted and Mark and his staff only presented me with vehicles that fit my description even though many of those vehicles fit my description and I turned them down Mark and his staff never grew inpatient with me. My wife and I are both very busy people with work and raising four young children. So not much time could have been wasted on testing vehicles, one day on my way to work I seen a vehicle that caught my eye. I test drove the vehicle and fell in love. Discussed it with my wife and we both decided to apply for this vehicle, I took the staff all the necessary documents needed. Within a few hours we were notified that we had been approved. I went in signed the paperwork, the staff emailed documents to my wife, since she could not get off work at that time. The next day I went to Oracle Ford turned in out paperwork and drove away with a very clean, full tank of gas, and a very beautiful, well maintained 2014 Nissan Pathfinder, it was literally that easy! Many car dealerships advertise "no hassle" car buying. By having purchased vehicles from different places, I learned that Oracle Ford truly equals "no hassle". My wife and I will never purchase another vehicle from another dealership. From our experience to the staff it was the most easy/best caring buying experience we've ever encountered. Highly recommended! ~The Franco Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car!

By 5Whitecatz on 10/5/2016 at 6:57 PM. Helped by Michael D Patrice.

After we looked and looked around, we found our dream car at Oracle Ford and at a great price, too! Michael D and Patrice were also great in handling our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Buying Experience!

By mike on 9/29/2015 at 6:57 PM. Helped by Crissa George, Frank Martinez, and Kurt.

Crissa George, Frank Martinez and Kurt teamed up to deliver our new truck. Our buying experience was absolutely fantastic! This team works very well together, this is the best car buying experience we have ever had. You can count on our referrals and future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Response to Warranty Coverage, Ever.

By Happy Camper on 9/22/2015 at 7:13 PM. Helped by Jeff.

Bought a 4-wheel-drive Ford with 60k miles which started stalling in idle, six months after my purchase. The codes gave nothing except something electrical and it only happened about once in about 50 stops. It was difficult for them to reproduce, but they never gave up, even having their employee drive the car too and from work so they could make the error occur. They finally narrowed it down to a frayed wire in a huge hub of wires and had replace some entire housing. I have been driving 10 days, now, and not one failure. Total cost to me: 0. I am a middle-aged blonde woman and I walked in reporting a problem they couldn't reproduce and they worked on it until they found it and fixed it. Let me tell you, I would never buy from any other dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

WAITING FOR US WITH OPEN ARMS

By F150 FAN on 8/7/2015 at 2:46 AM. Helped by CRISSA GEORGE, PATRICE ROSS.

I VIEWED SEVERAL VEHICLES ONLINE AND CALLED THE DEALERSHIP AND WAS CONNECTED WITH CRISSA GEORGE. I INQUIRED IF SEVERAL VEHICLES WERE STILL AVAILABLE. CRISSA SAID SHE WOULD PHYSICALLY CHECK THE INVENTORY AND GET BACK TO ME. WITHIN 5 MINUTES CRISSA CALLED TELLING ME WHICH VEHICLES WERE AVAILABLE. I TOLD CRISSA I WAS INTERESTED IN TWO VEHICLES AND WOULD BE AT THE DEALERSHIP THE FOLLOWING AFTERNOON. CRISSA GAVE ME HER CELL PHONE NUMBER AND TO CALL WHEN I WAS ENROUTE. I CALLED HER WHEN I WAS ABOUT 10 MINUTES AWAY. I WAS SURPRISED WHEN I ARRIVED AND BOTH VEHICLES WERE PARKED OUTSIDE THE DOORS OF THE DEALERSHIP AND CRISSA WAS WAITING.AT THE DOOR. I PERCHASED ONE OF THOSE VEHICLES AND MY EXPERIENCE WITH CRISSA, PATRICE ROSS AND ALL THE OTHER PEOPLE WHO ASSISTED WAS HIGHLY FAVORABLE. I DEFINITELY WILL RETURN FOR FUTURE PURCHASES.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait & switch

By Rhonda on 7/30/2015 at 11:47 PM. Helped by JR & Jeff.

When I asked the service advisor JR questions and told him what was told to me and the prices, he then called my wife, said I was correct with the issue and the repair was $150 more then quoted! Horrible!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got more than I asked for!

By mule guy on 7/20/2015 at 1:47 AM. Helped by Crissa George.

Crissa George went out of her way, even on her day off, to find and create a great truck for me. The other folks at Oracle Ford also put in a lot of effort to put me in a truck that can haul my half ton plus mule and trailer up steep hills and through the mud. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RoseAnn is great

By bunker0617 on 6/4/2015 at 3:07 AM.

second car I've purchased from them. I'm a busy person who doesn't like excessive time wasted at dealerships. Just like last time, email via their website and have your financing in order and I was out in 45 min including the test drive! Crazy enough RoseAnn gave me a bottle of water when I got there and I had water left when I was done. Not a great measure of time but I can't say enough good things about them! Quick 30 min drive from Tucson! I'm an 18 year sales veteran and know when a sales process is good. No pressure, easy deal wish all dealership were like this!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership and Staff!!

By Nick on 2/12/2015 at 12:42 AM.

I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I went to Oracle Ford to take a closer look at the Ford truck lineup. Everyone there has a laid back approach and is anything but pushy; they are sincerely there to help. I told the salesperson exactly what I was looking for and that I was in no hurry to make a decision, “call me when you have something that fits my criteria”. They finally got a truck that fit all of my criteria but one, the price. The management worked with me and actually procured a better financing rate than what I was able to find on my own. They were able to make the price fit my budget and had the vehicle ready to go when I arrived to sign the paperwork. I visited several dealerships in the Tucson area and Oracle Ford was hands down the easiest and most pleasant location to shop. I’ve always been a Toyota advocate, but provided this truck impresses me mechanically as much as I hope it does, I’ll be back to Oracle for my wife’s next vehicle. Absolutely great overall experience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely no help in identify/resolve a cooling problem

By leo on 1/29/2015 at 12:56 AM.

My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arrived the cooling system boiled over again, I left the car at the dealership. The problem was identified as a bad upper radiator hose (seam leak), they recommended replacing the hose, thermostat, and thermostat housing ($600) which also included flushing the power steering system (condensation), oil/filter service. When the hose and thermostat housing were removed they discovered a foreign substance in the cooling system. They recommended and I authorized removing various other top side hoses. Later, I received a call informing me the foreign substance was also found in the heater hoses and encouraged me to come into the shop to see first hand what they had discovered. The next day I met with the Service Advisor (SA) and indeed saw a caramel colored substance in the heater hoses. The substance had a consistency ranging from liquid to peanut butter. No one in the service department had ever seen this foreign substance before. When I asked if there was a Lab. we could contact to have the substance analyzed they did not know of one, nor had they contacted Ford to seek their assistance in identifying the substance. The SA recommended removing the lower hoses for further investigation, which I authorized. The next day the SA called, they did not find the substance in the lower hoses. The SA recommended replacing the heater core, heater control assy. etc. for an additional $4500. I explained, not knowing what the substance was or how it got into the cooling system I could not justify the additional expenditure. I further explained, my insurance company would not consider vandalism until I first identified the substance as foreign and also a reasonable explanation on how it had gotten into the cooling system. Therefore, I asked them to put it back together, flush and service the cooling system as best they could and I would have a tow truck pick the car up. The SA subsequently informed me the car was ready and I could drive it home. I contacted a Tucson Ford dealer who directed me to a Catapillar repair facility in Tucson which had a analytical Lab. The substance was identified as "water and glycol" (antifreeze). They surmised that it was might be a "stop leak product" and was soluble in warm water. The cooling system has functioned normally in daily driving since I left the dealership. I wonder if Ford's unique antifreeze could solidify when subjected to very high temperatures which happened at least twice in my thunderbird. I have contacted Ford regarding this issue. I am very disappointed that your service dept. did not offer any assistance in resolving this matter.

I would not recommend this dealer.