Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
5  
Overall Experience
4  
Price
5  
Quality of Work
5  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.5  

1   Customer Service
2   Overall Experience

poor servive

By fred on 11/8/2017 at 2:50 AM. Helped by Jason.

I attempted to schedule service for a Ford purchased from this dealer. Due to caring for my wife who has dementia the only day I am available is Friday (any Friday). The service manager told me that due to a heavy workload they would keep the vehicle over the weekend. My response was that I could not do without transportation given my wife's condition. The service manager told me that I could rent a car for $30. per day. I subsequently called the dealership manager and left a message but did not get a return call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

above and beyond

By bruceg4u on 2/24/2017 at 10:57 PM. Helped by Frank Martinez.

Frank and all the crew took such fantastic care of me and my services needed. They went far above and beyond any expectations I had when dealing with a dealership. From my past experience I never would have expected such great care and concern to get things absolutely right before I drove my used truck away. I highly recommend Oracle Ford for any future purchase you will make on new or used vehicles. Thank you to both owners and to Frank Martinez for getting my deal right and making this the best experience I ever could expect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle-Free Awesome Buy!

By Angie Buchanan on 1/26/2017 at 2:46 PM. Helped by Frank Martinez.

No haggling! No stressing! Awesome buying experience EVER! Found Ram on the internet. Did my research; carfax, blue book values, comparisons. Price was Perfect for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle=OracleFord

By franco2316 on 12/9/2016 at 5:23 AM. Helped by Mark & Crissa.

I met Mark Phelps and his staff back in June 2016. My family and I were looking for a family vehicle during that time not long after I new the car I would purchase, would be from Oracle Ford. Each time I was presented with a potential vehicle I was given a car fax along with any additional information the staff new about the car. I was very specific about what I wanted and Mark and his staff only presented me with vehicles that fit my description even though many of those vehicles fit my description and I turned them down Mark and his staff never grew inpatient with me. My wife and I are both very busy people with work and raising four young children. So not much time could have been wasted on testing vehicles, one day on my way to work I seen a vehicle that caught my eye. I test drove the vehicle and fell in love. Discussed it with my wife and we both decided to apply for this vehicle, I took the staff all the necessary documents needed. Within a few hours we were notified that we had been approved. I went in signed the paperwork, the staff emailed documents to my wife, since she could not get off work at that time. The next day I went to Oracle Ford turned in out paperwork and drove away with a very clean, full tank of gas, and a very beautiful, well maintained 2014 Nissan Pathfinder, it was literally that easy! Many car dealerships advertise "no hassle" car buying. By having purchased vehicles from different places, I learned that Oracle Ford truly equals "no hassle". My wife and I will never purchase another vehicle from another dealership. From our experience to the staff it was the most easy/best caring buying experience we've ever encountered. Highly recommended! ~The Franco Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car!

By 5Whitecatz on 10/5/2016 at 6:57 PM. Helped by Michael D Patrice.

After we looked and looked around, we found our dream car at Oracle Ford and at a great price, too! Michael D and Patrice were also great in handling our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Buying Experience!

By mike on 9/29/2015 at 6:57 PM. Helped by Crissa George, Frank Martinez, and Kurt.

Crissa George, Frank Martinez and Kurt teamed up to deliver our new truck. Our buying experience was absolutely fantastic! This team works very well together, this is the best car buying experience we have ever had. You can count on our referrals and future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Response to Warranty Coverage, Ever.

By Happy Camper on 9/22/2015 at 7:13 PM. Helped by Jeff.

Bought a 4-wheel-drive Ford with 60k miles which started stalling in idle, six months after my purchase. The codes gave nothing except something electrical and it only happened about once in about 50 stops. It was difficult for them to reproduce, but they never gave up, even having their employee drive the car too and from work so they could make the error occur. They finally narrowed it down to a frayed wire in a huge hub of wires and had replace some entire housing. I have been driving 10 days, now, and not one failure. Total cost to me: 0. I am a middle-aged blonde woman and I walked in reporting a problem they couldn't reproduce and they worked on it until they found it and fixed it. Let me tell you, I would never buy from any other dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

WAITING FOR US WITH OPEN ARMS

By F150 FAN on 8/7/2015 at 2:46 AM. Helped by CRISSA GEORGE, PATRICE ROSS.

I VIEWED SEVERAL VEHICLES ONLINE AND CALLED THE DEALERSHIP AND WAS CONNECTED WITH CRISSA GEORGE. I INQUIRED IF SEVERAL VEHICLES WERE STILL AVAILABLE. CRISSA SAID SHE WOULD PHYSICALLY CHECK THE INVENTORY AND GET BACK TO ME. WITHIN 5 MINUTES CRISSA CALLED TELLING ME WHICH VEHICLES WERE AVAILABLE. I TOLD CRISSA I WAS INTERESTED IN TWO VEHICLES AND WOULD BE AT THE DEALERSHIP THE FOLLOWING AFTERNOON. CRISSA GAVE ME HER CELL PHONE NUMBER AND TO CALL WHEN I WAS ENROUTE. I CALLED HER WHEN I WAS ABOUT 10 MINUTES AWAY. I WAS SURPRISED WHEN I ARRIVED AND BOTH VEHICLES WERE PARKED OUTSIDE THE DOORS OF THE DEALERSHIP AND CRISSA WAS WAITING.AT THE DOOR. I PERCHASED ONE OF THOSE VEHICLES AND MY EXPERIENCE WITH CRISSA, PATRICE ROSS AND ALL THE OTHER PEOPLE WHO ASSISTED WAS HIGHLY FAVORABLE. I DEFINITELY WILL RETURN FOR FUTURE PURCHASES.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait & switch

By Rhonda on 7/30/2015 at 11:47 PM. Helped by JR & Jeff.

When I asked the service advisor JR questions and told him what was told to me and the prices, he then called my wife, said I was correct with the issue and the repair was $150 more then quoted! Horrible!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got more than I asked for!

By mule guy on 7/20/2015 at 1:47 AM. Helped by Crissa George.

Crissa George went out of her way, even on her day off, to find and create a great truck for me. The other folks at Oracle Ford also put in a lot of effort to put me in a truck that can haul my half ton plus mule and trailer up steep hills and through the mud. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RoseAnn is great

By bunker0617 on 6/4/2015 at 3:07 AM.

second car I've purchased from them. I'm a busy person who doesn't like excessive time wasted at dealerships. Just like last time, email via their website and have your financing in order and I was out in 45 min including the test drive! Crazy enough RoseAnn gave me a bottle of water when I got there and I had water left when I was done. Not a great measure of time but I can't say enough good things about them! Quick 30 min drive from Tucson! I'm an 18 year sales veteran and know when a sales process is good. No pressure, easy deal wish all dealership were like this!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership and Staff!!

By Nick on 2/12/2015 at 12:42 AM.

I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I went to Oracle Ford to take a closer look at the Ford truck lineup. Everyone there has a laid back approach and is anything but pushy; they are sincerely there to help. I told the salesperson exactly what I was looking for and that I was in no hurry to make a decision, “call me when you have something that fits my criteria”. They finally got a truck that fit all of my criteria but one, the price. The management worked with me and actually procured a better financing rate than what I was able to find on my own. They were able to make the price fit my budget and had the vehicle ready to go when I arrived to sign the paperwork. I visited several dealerships in the Tucson area and Oracle Ford was hands down the easiest and most pleasant location to shop. I’ve always been a Toyota advocate, but provided this truck impresses me mechanically as much as I hope it does, I’ll be back to Oracle for my wife’s next vehicle. Absolutely great overall experience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely no help in identify/resolve a cooling problem

By leo on 1/29/2015 at 12:56 AM.

My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arrived the cooling system boiled over again, I left the car at the dealership. The problem was identified as a bad upper radiator hose (seam leak), they recommended replacing the hose, thermostat, and thermostat housing ($600) which also included flushing the power steering system (condensation), oil/filter service. When the hose and thermostat housing were removed they discovered a foreign substance in the cooling system. They recommended and I authorized removing various other top side hoses. Later, I received a call informing me the foreign substance was also found in the heater hoses and encouraged me to come into the shop to see first hand what they had discovered. The next day I met with the Service Advisor (SA) and indeed saw a caramel colored substance in the heater hoses. The substance had a consistency ranging from liquid to peanut butter. No one in the service department had ever seen this foreign substance before. When I asked if there was a Lab. we could contact to have the substance analyzed they did not know of one, nor had they contacted Ford to seek their assistance in identifying the substance. The SA recommended removing the lower hoses for further investigation, which I authorized. The next day the SA called, they did not find the substance in the lower hoses. The SA recommended replacing the heater core, heater control assy. etc. for an additional $4500. I explained, not knowing what the substance was or how it got into the cooling system I could not justify the additional expenditure. I further explained, my insurance company would not consider vandalism until I first identified the substance as foreign and also a reasonable explanation on how it had gotten into the cooling system. Therefore, I asked them to put it back together, flush and service the cooling system as best they could and I would have a tow truck pick the car up. The SA subsequently informed me the car was ready and I could drive it home. I contacted a Tucson Ford dealer who directed me to a Catapillar repair facility in Tucson which had a analytical Lab. The substance was identified as "water and glycol" (antifreeze). They surmised that it was might be a "stop leak product" and was soluble in warm water. The cooling system has functioned normally in daily driving since I left the dealership. I wonder if Ford's unique antifreeze could solidify when subjected to very high temperatures which happened at least twice in my thunderbird. I have contacted Ford regarding this issue. I am very disappointed that your service dept. did not offer any assistance in resolving this matter.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service experience

By R&B71 on 10/21/2014 at 10:33 PM.

Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll be back and highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By psummers1001 on 10/1/2014 at 2:24 PM. Helped by Frank Martinez, Mike (finance).

I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles (one way) to meet with the folks at Oracle Ford and view their F-150s. Frank greeted me in a warm and friendly manner and proceeded to show me the vehicles I was interested in. He was very knowledgeable about both of them as to features, history, etc. and so we took off on test drives. It wasn't long before I'd made my choice so back to the office for what I expected to be the normal, but long, process of trade-in and purchase. Imagine my surprise to have a couple of forms to fill out, a short waiting period for the appraisal of my vehicle, another short period on financing, and then signing the documents - BOOM, I was done. In fact, it probably to me longer to drive to Oracle and transfer my belongings from my older F-150 into the new one, than it did for the purchase process. And the best part, I never felt like I was dealing with sales force. It was more like talking with friends. There is no question on whether or not I would buy a Ford Truck since I have owned a 1951 (should have kept that one), a 1963 uni-body (really should have kept that one), a 1983,a 1993, a 2004, and now a 2011. The question would be "which dealer ?", but not any more. Oracle Ford and their staff is exactly what is right with a dealership. Go see them, it will be worth your time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The Worst Experience Ever

By cdubaz on 7/26/2014 at 11:52 PM. Helped by Jeff - Service Manager.

I bought my 2012 Ford Focus at Oracle Ford in March, 2012. Nadia and Kurt were great. I have no complaints about the Sales process. However, after Sales service and customer service are the worst I've experienced in over 30+ years, various model vehicles and four states. Just awful. The Focus has well known issues with the transmission, which is why I have brought it back in several times. They have not been able to correct the issue and according to my paperwork, couldn't find anything wrong at least twice. The car will not shift into gear when taking off at a red light, rolls backwards on a hill and hesitates and shudders on good days. On one visit, in Sept. 2013, I brought the car in again for the same issue, it would not shift into gear and I had to pull off the road. I also asked them to check and see why my air bag light would not go off. I suspected, and told them so, that a pack rat had chewed a wire. They confirmed my suspicion and charged me for the diagnosis as well as having me sign off that I knew about it, for liability reasons. I could not leave my card long enough to have it fixed at the time or have the cash to fix it. On my next visit, for the same transmission issue, the car was out of warranty but on the extended warranty. They also found that I had a wheel bearing going out and I authorized them to fix that and was told I'd have a $100 deductible to pay. JR and Jeff both called me and told me I had an air bag light on and I reminded them that they had already checked that for me last time. I asked them to please check in their computer system. Jeff called again to let me know it wouldn't be ready when they thought it would because they ordered the wrong part for the wheel. He again verified that it would cost me $100 when I came to pick it up. When I got there, they had charged me double that plus some. I asked why and JR informed me it was for the "rat damage diagnosis". I reminded him again that he'd diagnosed that before and that I did not ask or authorize them to do so again. Why would I? He tells me that he can't fix it that his manager would call me on Monday. He did not. I did not hear from anyone for over a week. When I did, they tried to tell me the additional fee was for the "diagnosis" because it was not covered by my warranty. I again told them to please check their system, that they had already diagnosed this and was not asked to do so again. They apparently do not check their system but being in the Technology field for 30 years, I know that their system is supposed to have everything that was on my receipt in it, by both customer number and VIN. They have refunded my money but, claim that it is an act of Good Will as "it was not covered by my warranty." Really? Did anyone listen, did anyone check their system? And the only apology Jeff could muster was a very condescending "I'm sorry if you feel you were mistreated." Not for the lemon vehicle, for their extremely poor customer service or for charging me again for the same diagnosis but for "if I felt mistreated." Never again. I pity the person who buys my now traded in Ford. Every manufacturer has issues but how they are handled is how they retain or run off customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go To Oracle Ford

By emtkn on 6/10/2014 at 4:44 AM. Helped by Dan Beckwith.

This was the smoothest, least stressful car buying experience ever. We got a great price on an amazing truck, and the customer service was terrific! Would absolutely buy another vehicle from them when the time comes! The whole process did not take all day either. I cannot say enough good things about our experience at Oracle Ford! Go in and see for yourself!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford Trucks Rule

By DonM23968 on 4/16/2014 at 1:08 AM.

I have driven every kind of pick-up truck under the sun and FORD is hands down the best all around pick-up truck in the world - - - My last 150 served me for over 20 years - - I certain this new one will outlast me - - - great product - - great dealership - - well worth the drive up from Tucson - - -

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Kathlyn was great to work with. I never felt any...

By 54buick on 3/1/2014 at 1:41 AM.

Kathlyn was great to work with. I never felt any pressure to buy anything. She answered all of our questions. If she didn't know the answer, she immediately got the answer and came back to us. She was very friendly and professional. I've purchased my last 9 new vehicles in Tucson, but I definitely will go back to Oracle and deal with Kathlyn from now on. I highly recommend her and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was very pleased with the entire process. The staff was...

By pauldeanna on 2/1/2014 at 2:39 PM.

I was very pleased with the entire process. The staff was very courteous and accommondating. All my questions were addressed in a timely manner. I would highly recommend this dealership.

I would recommend this dealer.