Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience buying a car

By maryjo7285 on 11/18/2017 at 10:44 PM.

Andre fredrick made buying a car today a memorable occasion! He was very helpful, friendly and NEVER pushy! Thanks Andre for a GREAT buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Should have started here!!

By Rick Martin on 11/18/2017 at 1:48 PM.

Andre was incredible to work with . He was patient sincere , knowledgeable and created the buying process we had hoped for. After frustrations with several other dealerships Andre kept us from simply giving up on our search for the right truck. Can’’trecommend highly enough . Thanks Andre!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a vehicle

By claudialew on 11/6/2017 at 9:47 PM. Helped by Matt Aiken.

From the time we arrived, Matt Aiken met us and has been very helpful from start to finish. He is friendly, courteous and informative. This vehicle purchase process has been smooth and even though we all don't look forward to how long a purchase can take, Matt has made the entire process go as quickly and without difficulty as it possibly could!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Trisha6 on 10/27/2017 at 4:43 PM. Helped by Melissa.

Orange Buick in Orlando is nothing less than fantastic. They are nothing but professional, courteous, and timely. This is the best experience I've had in all my years of leasing cars. I just had my oil changed there, they had me in and out in less than a half hour...even brought me lunch while I waited!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seemed too good to be true, but it was!!

By Lake Guys on 10/17/2017 at 4:51 PM. Helped by Africa Garcia, Santiago Rojas.

We were looking for a fair price on a 2017 GMC Sierra 1500 4x4 for our family business. Our local dealer was having trouble meeting our expectations. Orange Buick GMC was 3 hours away from where we live, but their price for the truck we wanted was much lower than anywhere else. Seemed like there had to be a catch. After multiple emails and phone calls with Andre Fredrick and Africa Garcia, all of our questions were answered, price guarantees were sent, and we set a date for the sale of the truck. We made the 3 hour trip on a Sunday to meet Andre (he came in on his day off!!). The paperwork was ready to go. Andre was extremely personable and immediately made buying a truck less stressful and smooth. There was no bait and switch, and no hidden fees. The price was exactly as they quoted. Fifteen minutes with Santiago Rojas from Finance and the truck was ours. He was easy to work with as well. Andre walked us through the details of the truck and answered any remaining questions. Overall, this was one of the smoothest vehicle purchases we have ever made. Everyone we interacted with from Orange Buick GMC were very friendly. They made us feel comfortable throughout the entire transaction. We would make the trip again to purchase a vehicle from Orange Buick GMC, both personally and for our business. Thank you again, Andre, Africa, and Santiago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SEAMLESS PROCESS!!!

By Willis III on 10/12/2017 at 6:53 PM. Helped by Christopher Jones (FIVE STAR EXPERIENCE).

What an amazing experience! From the warm reception on the initial visit to the no pressure assistance as well as the patience to answer all my incessant questions. George Menn was fair and decisive reaching an agreed upon price (I WOULD HAVE LEFT THE DEALERSHIP OTHERWISE!), while Andre Fredrick and Christopher Jones worked tirelessly to attend to my every need. Thank you gentlemen for a job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

GREAT SALES REP

By Maria E. Roebuck on 10/10/2017 at 2:21 PM. Helped by Santiago Rojas.

My son, grandson and I went to the dealership on Saturday afternoon to have an oil changed. I decided to walk the lot with my grandson who is a first time buyer. Saw a truck that caught my grandson's attention. Christopher Jones came up to us with a smile and asked if we were interested. In a few minutes he gave us the details. No hazell, no gimmicks no pressure or sales push, and all questions answered. Plain and simple. We drove it off the lot Monday morning because of the weekend. Way to go Chris Jones no pressure, and service with a smile. You will be highly recommended and my son will be in the market for a new truck soon....M E. Roebuck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service at Orange Buick GMC

By fabarnell on 10/6/2017 at 2:14 AM.

I've just leased my second Buick vehicle through this dealership and the entire staff in every department continues to take excellent care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership and customer service

By anjan on 9/23/2017 at 1:15 AM. Helped by Christopher Jones.

Chris is an amazing guy....Explained us every single thing in detail.....Great incentives and discounts Highly recommend Good service .....My first Buick and already in love with it....!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular Five-Star Dealership! So Grateful!

By AdamIsCreative on 9/20/2017 at 11:15 PM. Helped by Tony Johnson, Erika Lengacher.

I honestly cannot recommend Orange Buick GMC enough. Tony and Erika were not only incredibly helpful in getting me a new dream car, but they handled the entire process with grace, respect, and most importantly, transparency. They guided me painlessly through my first-ever time buying a vehicle on my own, and I would recommend them to anybody looking for the full car dealership experience - without all the B.S. you hear in “new car” horror stories. Their prices are more-than-fair, their customer service is top notch, and I left the dealership feeling confident in my investment. What more could you ask for? Thank you, a thousand times over!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience with Chris!

By Jace on 8/31/2017 at 8:19 PM. Helped by Chris Jones.

Chris did A great job working on price and I got everything I asked for! It was a great all around experience, including the finance department! Would highly recommend!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Ed&Arlene

By Ed&Arlene on 8/29/2017 at 1:48 AM.

Meron was so patient, professional and understood what I wanted. She listened and guided me to what I was looking for. Because of her, I left with my dream car. I had the best purchasing experience because of her. She was absolutely fantastic!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Orange Buick for a great ride.

By Ronda Cline on 8/28/2017 at 11:02 PM. Helped by Christopher Jones.

Our experience at Orange Buick was a pleasure thanks to our friendly and very knowledgeable salesman, Christopher Jones. No pressure at all....that's what we liked. We walked in without an appointment and were so lucky to have gotten Chris. Our new 2017 Enclave is beautifully equipped with all kinds of features that make the ride safe, quiet and a pure pleasure to drive. We look forward to working with them again one day. Ronda and Terry Cline

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MikeS05 on 8/28/2017 at 6:13 PM.

From start to finish the experience was very positive. Meron understood what I was looking for, guided me through the process and the entire staff made me feel comfortable. This is a quality dealership with true professionals. I feel confident that I made a great purchase with everyone's help and I'll be a life long Buick GMC customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first car purchase for me

By Tracey123 on 8/24/2017 at 10:15 PM.

Maroon was so helpful as I made a new car purchase as a newly single woman. She was well informed and willing to ask my questions for me. Thanks so much!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Finance person is rude!! Long wait for paperwork!

By seminolemike on 8/21/2017 at 4:00 PM.

I went in to buy a car and had an appointment for 10:30am. I had pre-approved financing and pretty much knew the car I wanted. I chose the car I wanted, took it for a test drive ,they gave me price and I accepted. No real haggling back and forth. This was all done by 11:30am. By 2:30pm still waiting to see the finance guy so finally I had enough told them to give me the keys to my trade and I was leaving! A few minutes later the finance guy came out and said he would be starting my paperwork shortly. I replied that if it wasn't ready by the time the sales person came back from filling up new car with gas I was leaving! For whatever reason that comment clearly angered him and his demeanor changed completely! His statement back was and I quote "I have four more people behind you so up to you! You want to cancel the deal then cancel it!" WOW! Really great response. The tone, the facial expression and body language of how he said it was unacceptable . IT was as I should be thanking him rather then them thanking me for my purchase.! The overall customer service here is horrible!!!! Even while the finance guy was doing paperwork just rude and pompous the entire time. It is shocking somebody like this even has a job. Because of the extremely long wait rude and unapologetic staff I regret buying from this dealership. Do yourself a favor and don't waist your time here!!! The only positive was the salesperson Walter Harris was great!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By ChrisO on 8/11/2017 at 3:17 AM.

What a breath of fresh air shopping at Orange Buick GMC was. Drove two hours to look at a used vehicle they had in stock. Andre met me at the door and from there it was the most pleasant buying experience my wife and I have ever had. Andre is very knowledgeable and courteous and answered every question I had. The whole team at the dealership impressed us very much and I can't say enough how well the whole buying process went. I test drove the vehicle on a Tuesday and came back on Thursday to purchase it. My wife, two boys and I were in and out the door in just over an hour. Andre even helped entertain the kids while we were in the showroom and went above and beyond any other salesman we have ever had. If you are considering a new or used vehicle please do not hesitate to visit this dealership and ask for Andre, you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Meron is a rockstar!

By nick on 8/9/2017 at 5:15 PM.

Meron was by far the best salesperson we've ever purchased a vehicle from- and we have purchased a lot of vehicles over the years! It was such a pleasure dealing with her. She exceeded our expectations and made the experience one of the smoothest car purchases we've made to date. I don't plan on buying a new vehicle in the near future since I bought my dream truck, but when i'm ready I hope Meron is still around. Meron has a customer for life! Nick & Jill

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Don & Mayette

By Don on 8/3/2017 at 6:16 PM.

Meron was very professional, knowledgable and courteous. Even after the sale she was very accommodating in explaining the many different features associated with our new 2017 GMC Yukon. All employees were friendly and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales team.

By Jim12173 on 8/2/2017 at 7:47 PM.

Africa, Meron and Sven .. Excellent job. They all worked my deal to make this sinple, quick and an excellent experience with a new dealership. I would recommend to a friend for an excellenl cat buying experienced.

I would recommend this dealer.