Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.3  
Friendliness
3.3  
Overall Experience
3  
Price
3.3  
Quality of Work
3.5  
Service
3.4  

Dealer Reviews

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Overall Rating

2.0  

2   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Not so good feeling

By carbuyer1979 on 7/9/2017 at 3:40 PM.

Pre-visit: I have had mixed feeling being a 1st time car buyer and my interaction with the sales rep wasn't one of the pleasant ones. I had a budget in mind and I clearly articulated on what my min and max limits (out of the door price) are and I conveyed the same over phone before visiting the dealership. I was confirmed that I should be able to find a new car (older version for the out of the door price I had in mind). I was surprised when I asked the rep to send me his business card through a text message so that I can schedule my visit. He responded in a very strange manner stating that I have his dealership number and I should call and schedule my appointment. At the dealership: I reached the dealership and again very strange there was no one available or visible. I walked around and asked a gentleman for the specific rep and he mentioned he worked out of the adjacent dealership. The rep admitted that he should have mentioned his office before hand. Test Drive: I have to say that he offered a test drive a new vehicle and fairly decent drive to test the automobile.The rep wasn't the most conversational (surprising for a sales person) or neither was providing the answers to all the questions regarding the car most enthusiastically. Upon completion of the test drive when I got down the car to check out the rear and boot of the car, the rep just walked in and did not bother to hang around to answer any questions I may have. By this time, you have created a perception of the host and even if you were convinced with the vehicle your are aren't convinced with the way you are being treated. The other thought is how you will be dealt with everytime you come for service which is far more important. Pricing discussion: We started the discussion and the rep walked in and brought me a bottle of water which was good gesture (most dealers offer). I have to say that the rep was the most diligent in getting to seal the deal. He spoke to finance team and gave me a quote. I was surprised that it was above the max budget and when asked he mentioned that he would have mistaken on the max numbers. The immediate next pitch was to look at an used car as a new car will not fall in that bucket. When I conveyed my hesitation on used vehicles, the conversation took a turn and more frustrated conversations began. I felt very pushy and demeaned at the end of the conversation, the rep managed to build a concrete wall between us and I was ready to walk out. He goes on to say that being a weekend he has taken time to work with me and over his other esteemed customers. Seriously, how does it matter to me as a customer if you have other customer appointments? Long story short, customer experience plays a bigger role in conversion of a deal and with this experience I wasn't keen to make a deal here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

I know Brian he always does an excellent job

By Mitsubishi 2015 on 6/9/2017 at 1:00 PM.

I rated 5 starts because they have very good attention to costumers ,also BRian provides an excellent costumer service ,very respectful and with a pleasant smile in his face.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By OlympianGod03 on 11/17/2016 at 8:16 PM. Helped by Yip, Tim and Yohan.

I came into the dealership 6 months ago to buy a vehicle and wass unable to buy the car I wanted. Three days ago, I received a phone call from Yohan the manager there. He asked how I was doing and if I was still interested in the Mitsubishi Outlande, and they he could get me into one. At first I was sceptical, bit I decided to make a appt and go in. When I first arrived I was greeted by Tim and was asked if he could get me a bottle water while he went to get Yohan. Yohan was prompt and introduced me to Yip a polite and professional salesman. After a few mins I was test driving and falling in love all over again with the Outlander. Long story short the dealership has completely changed from 6 months ago, this time I was treated like a queen and was able to leave with the Outlander of my dreams. Management, sales and experience was amazing this time. I highly recommend this dealerahip.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

NEVER AGAIN!

By Jadedmitsuowner on 10/4/2016 at 4:33 PM. Helped by Mark.

I purchased a 2014 Mitsubishi Outlander from orange park Mitsubishi (new) The vehicle had less than 10,000 miles when it started having issues So far my vehicle has been in their service center OVER 4 times same issue (leaking coolant & over heating) and they can't figure it out. I've been stranded and missed work because of this vehicle multiple times. Now not only do I have same issue (coolant & overheating) but a new and even more serious issue.(will not accelerate and has a warning light that says slow down transmission overheating) So I took it back to the dealer. The only time I get any updates as to the status is if I call and even then I get told we will call you back and NEVER get a return call. I called today after almost a week of no news, I'm annoyed and even more confused I was told by Berry that the transmission needed replaced (day after I went to have it fixed) he said they knew that but was figuring out the coolant leak...now today Mark basically tells me the tech drove my car and can't find any issues with the transmission (even though it wouldn't accelerate and a warning light came on while i was taking it there) but wait there's more (just like a bad infomercial) they still don't know where coolant is going. So this new hunk of junk has been sitting there either not looked at for almost a week or I was lied to either way I'm furious. This has been an ongoing issue and I am at my breaking point of trying to resolve it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TeamWork and Disposition! Was The Total Experience at...

By TSMITH43 on 2/24/2014 at 1:10 AM. Helped by Ryan Jordan, Zach Wilson, Mark Cummins, Robert Miller.

TeamWork and Disposition! Was The Total Experience at this Dealership That I Was Hoping to Receive and I Did. I Traded my 18 year old Camaro Which I Was Also Given A Very fare trade in price for not Like Other Dealerships i had Visited. Thankyou! Ryan Jordan was very Cordial in his Salesmanship and Very Professional. Zach Wilson In Finance was The Same and got me a low rate and id not try to sell me things i did not need like most other dealerships. I Revisited the Dealership the following day for car cleanup and DFI Treatment through the service Dept and Mark Cummins got me in and out in a timely manner. Everybody i don't know all there names but they were very nice as well, No Pressure here at All! I Want to thank all the named above for a Great Over all Experience.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Every dealership should have a Scott Kepple. He was...

By 040914 on 7/8/2012 at 4:54 PM. Helped by Scott Kepple.

Every dealership should have a Scott Kepple. He was friendly, polite,not pushy at all. We traded in a nine year old car which, of course, had none of the newer technologies in it. Scott took us through EVERYTHING with the patience of Job. Not only did we get a great new car, but were brought, gently, into the new worlds of hands-free communication and streaming audio. We felt that he didn't just want to sell us a car, but that we knew how to enjoy it as well. If their service lives up to the sales department, we'll never buy anywhere else!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Our salesman Scott kepple was absolutely the best part of...

By Parsonse_2003 on 7/1/2012 at 1:26 AM. Helped by Scott kepple.

Our salesman Scott kepple was absolutely the best part of our experience. He was friendly greated us right away and went out of his way for at every turn. He had a no pressure attitude that made him a comfort to talk to and ask question. The worst part of our experience was the hour and a half wait to see there finance person. We have a 2 year old so keeping him entertained and with no food for lunch was very complicated. We were walking out the door when they finished paperwork and drug us back. I have to tell you overall the friendly nature of all the people was great. It made a great shopping atmosphere. If you happen upon this dealership ask for Scott kepple he won't steer you wrong. The rating of 3 on the price is because I am one of those people that don't like dealer price what so ever. We paid just a little below msrp.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can't believe the overall helpfulness that Scott Kepple...

By TITANUP1987 on 5/22/2012 at 6:54 PM. Helped by Scott Kepple Petre Biltoc David Pounds.

I can't believe the overall helpfulness that Scott Kepple and his team brought to the table. I needed a specific vehicle with specific guidelines and Scott, Petre, David and DeWayne Worked so hard to make it work and now I'm the proud owner of a perfect used vehicle. I recommend Orange Park Mitsubishi to anyone looking for a new or used car. When the time comes for me to purchase another vehicle I couldn't think of another place I would go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I bought two new lancers. Overall the the...

By airborne.soldier on 3/29/2012 at 10:14 PM. Helped by Tom (Sales) Pete (Sales MGR) and the Service MGR.

My wife and I bought two new lancers. Overall the the salesmanship was good. The product we bought was very good as well. They have bar none the most courteous finance guy in the business. We gave the MGR a finance rate we were approved for from the bank and within one day the finance office matched it. We received a very fair trade in value on our vehicles and our loan term was even better than we expected. So over all our experience was pretty good. We love the style and handling of the vehicles and their gas mileage is better than what is on the sticker. We did have a blow out on the rear left tire due to a manufacturer defect (Yokohama AVID SB34 205/60/R16). The dealer replaced the rim and the tire even though the liability should have been on the tire manufacturer. Yokohama on the other hand wanted us to drive around and find a dealer to replace the tire. Orange Park Mitsubishi was nice enough to assume the defective tire and fix it. The Mitisubishi manufacturer consumer hotline was very rude and basically said TY for your dual car purchase now find a tire dealer to deal with your problem. Orange Park Mitsubishi dealt with the issue and placed customer satisfaction over profit. 1. This dealer would be the reason I would buy another Mitsubishi and not the customer service for the manufacturer. Mitsubishi consumer hotline treated me like I was supposed to know the tire was going to blow. 2. Sales was quick and to the point with fair pricing. 3. Finance MGR was very quick and very fair and hid nothing. He was straight forward with the numbers and our numbers matched with a first time go. 4. Service Dept replaced a tire and rim that Yokohama and Mitsubishi wouldn't replace even though it was a defective tire that caused the damage to the rim. So this service dept looks out for their customers even when the Manufacturer told us to suck up the damage. Overall I would buy another car from this Auto group but it WOULD NOT be a Mitsubishi. The manufacturer blamed it on the tire company and the tire company and Mitsubishi (Corporate) told us to drive around and find a replacement and they may reimburse us...Um tire blown... How do you drive around and look for a tire when its blown..??????? 5. Mitsubishi Road Side Assistance that comes with the car WOULD NOT pick up our car only two days after it was bought even though the breakdown was caused by an equipment malfunction. I will never buy a Mitsubishi EVER again but I would buy a car from Tom and Pete as this car group owns several lots and their service is dynamite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone here was so helpful. They were very willing to...

By antirosejean on 3/9/2012 at 5:44 PM. Helped by Tom, Paul and DeWayne.

Everyone here was so helpful. They were very willing to work with us and find us the best deal as well as financing within our budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My treatment from Tom Daniels was borderline ORGASMIC!! ...

By fitlike143 on 12/21/2010 at 5:51 PM. Helped by sales.

My treatment from Tom Daniels was borderline ORGASMIC!! He took the time to understand my needs!! He was a pleasure to work with ! Cute smile too!!

I would recommend this dealer.