Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Non stressful

By Jelly Bean on 12/29/2018 at 1:45 AM. Helped by Mathew McDougall.

My sales person Mathew McDougal is very professional, kind, friendly and knowledgable. Mathew asked some pertinent questions. He has put me in the vehicle that I wanted and enjoy driving. There was no pressure. Mathew and I have chatted since purchase and he always says "if you have any questions, please let me know". I would also like to thank Susan Wylie and Sherry (sorry don't know last name) for all your help as well. I would recommend Mathew McDougall and Orchard Ford Kelowna to my family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By SHermans on 10/14/2018 at 12:33 AM. Helped by Dennis, Mario, Kevin.

We assisted our daughter in buying an SUV last week and after visiting various dealerships we ended up at Orchard Ford in Kelowna. We could have gone there right away as we usually end up buying our vehicles at this dealership anyway. With several options to chose from salesman Dennis patiently showed us around, explained the ins and outs of each vehicle and let us do some test driving. He was very pleasant and there was no pressure put on us whatsoever. Our daughter choose a 2017 Ford Edge and her smile when she stepped in her car was priceless. Thank you Orchard Ford for another great car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By marjan on 9/19/2018 at 12:35 AM. Helped by Tala Crossley, Used Car Sales Manager.

It was a great buying experience. No pressure whatsoever. We only went into the dealership to look and ended up buying a truck. Tala Crossley was the sales person who assisted us and he was very friendly and made our experience fantastic. He was a wonderful guy and we would definitely go back to him and, without hesitation, would recommend him to anyone looking to buy a Ford product We also had dealings with the Used Car Manager (sorry don't remember his name) and he was great as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nils Kelly - the Singing Salesman!

By Tim Alderson on 4/6/2018 at 8:50 PM. Helped by Nils Kelly, Len Burton, Mario Curatolo, Tony Wiles, Sherri Anderson and Trevor Pollon.

This Nils Kelly is an unbelievable Sales Consultant with Orchard Ford! Just the best guy :-) You've heard of the expression: singing for their dinner? Nils sings for the deal! He also regularly volunteers to put on his one man Johnny Cash concert at Manors and homes for the elderly around Kelowna. And he knows his stuff too! I got a super deal. What a beautiful atmosphere. No wonder Orchard Ford is number one in BC with people like Nils on staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dan H on 2/8/2018 at 12:55 AM. Helped by Anthony Zuccato.

Took my 2016 Escape in for a few minor warranty issues they (Anthony)kept me very informed on the progress and completion time, I picked it up after they were closed and it was spotless and my issues were all fixed. Very happy with Orchard Ford and their A+ service team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Len on 12/25/2017 at 3:18 PM. Helped by Don't remember.

Brought my truck in for a rattle at start up and they had the problem fixed by the end of the day. Great friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great servcie

By Ford Review on 12/23/2017 at 2:20 PM. Helped by Jeremiah.

Ford was able to have some body work fixes taken care of for me with no prior notice I appreciate the effort and the results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, ethical, and accommodating.

By TY on 9/28/2017 at 8:33 PM. Helped by Nils Kelly, Len.

I travelled 4 hours from Vancouver to purchase my truck from Orchard Ford. They were the only dealer in BC that would sell me the truck at msrp. All the other dealers wanted to charge a dealer markup of $5000 or more and I applaud Orchard for their ethical business practice. Nils Kelly was excellent to deal with and he was instrumental in getting everything taken care of from ordering to purchasing the vehicle. He even picked me up from my hotel and brought me to the dealership and when there they provided me with a vehicle to use around town as I waited for my truck to be ready for delivery. Professional customer service! I would also like to add that everyone at Orchard Ford was friendly and polite. They were all very accommodating and made me feel right at home. I find that a rare thing in many car dealerships these days. I would definitely shop here again and would also recommend my friends and family to shop there as well. It's worth it because you know that you will be treated fairly and they are a pleasure to deal with. It's a nice drive and a great way to get to know your new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing staff love the new truck

By Launster on 8/16/2017 at 5:11 PM. Helped by Tyrell and Barry.

We drove all the way from Okotoks Ab to get a vehicle from here as our friend tammy recommended them fantastic people to work with Barry was our sale guy he was great will take the drive again for our next vehicle well worth it . Thanks orchard ford staff Tyrell Barry and the rest of the staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, caring and very helpful.

By Darren T on 6/15/2017 at 2:08 AM. Helped by Anthony Zuccato, Glenn Morris, Darren Muchowski, Dave Hookham, Jim Caldwell.

I really appreciate the great level of professional care I receive from the service and parts department. I really trust them and that is why I return to them for peace of mind. Anthony Zuccato is fantastic and goes the extra mile to make sure every thing is done right. Darren Muchowski is great in parts and really helps to know what works best. Glenn Morris has really helped me out and has done a great job. Thank you every one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Honest, professional, considerate, helpful staff

By Recent customer on 5/9/2017 at 8:01 PM. Helped by Dan Tellier, Mario Curatolo, Sherri Anderson.

Sales staff Dan Tellier and Mario Curatolo were terrific to work with when purchasing a used 2016 Mustang. Although my wife and I were researching buying one ion the beginning, Dan was very helpful on an extremely busy day and managed to accommodate our request to test drive 3 different vehicles even though we were clear we were not ready to buy yet. Even with clear knowledge that we were not buying yet, both Dan and Mario were very helpful, patient and answered all our questions. A few weeks later when we were ready to purchase Dan and Mario worked with us to make deal everyone was happy with. Sherri Anderson was so helpful to handle all the paperwork associated with financing/purchasing, etc. After purchasing the car there are always a few small items that need to be attended to and "fixed up". Dan and Mario continued to provide top notch assistance as if we were still looking to purchase a car. They made us feel confident in our purchase and that we can trust Orchard Ford to treat us fairly and honestly in future car purchases and service for our current vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford is all I drive

By Truckguy, KevinP on 3/13/2017 at 2:49 PM. Helped by Mathew M.

I always get the best service and respect when I am at Orchard Ford. Thanks a million to Mathew M. top notch sales person, always looking out for his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Wonderful experience every time.

By GlenM on 3/3/2017 at 6:54 PM. Helped by Cindy Draper, Kevin Heibert..

Cindy Draper in sales helped us find the right new truck to lease 2 years ago. With increasing life challenges, she worked with us to explore all our options. We eventually bought out our truck and she made every step seamlessly easy. Not every customer takes a truck on a 2 year test drive like we did. Grin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer support - above and beyond 100% satisfaction

By RKL on 2/28/2017 at 5:21 PM. Helped by Jon Millar.

I purchased a 2016 Ford King Ranch from Orchard Ford in Kelowna. I never personally met my sales person Jon Miller as I live in Vancouver. We were able to very quickly get the pricing satisfaction over the phone, the right vehicle and the trade-in that I was looking for. I had special requests on exchanging the stock tires for Michelin's before I picked up the vehicle. The dealer was extremely accommodating and made all the arrangements at more than a fair price. After I received the vehicle I realize that the trailer tow mirrors we're going to be too large for living in Vancouver as the roads are much tighter here. My sales person Jon Millar and the dealership were very quick to accommodate the exchange of the mirrors without cost myself. This exchange meant everything to me in the enjoyment and operation of the vehicle. Orchard Ford has a can-do attitude that has surpassed the service at any of the other Ford dealerships that I purchased vehicles from over the last 10 years. Uncomplicated, accommodating and sincerely trying to help me, their customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive!

By Franzy on 2/26/2017 at 4:42 AM. Helped by Dan Tellier, Kevin.

From the moment I walked into the showroom until I was handed my keys for my new truck I was blown away by this dealership. Dan Tellier made my experience like no other salesman I have dealt will before. Courteous, patient , friendly, honest and knowledgeable. Orchard Ford is truly the way every dealership should be run. Thank you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Soaring high!

By Yamaha230 on 2/5/2017 at 1:07 AM. Helped by Barry, Sherri.

Snagged myself a gorgeous f-150 today from these guys and let me tell you what a phenomenal team ! They went above and beyond and out of their way to make me happy! I felt welcomed and well informed and not at all pushed into something I didn't want. They listened to my questions and concerns and got me exactly the right fit! Fantastic service right until I drove away and I will always be part of the Ford family now 😊 thanks again guys !

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Winter Disapointment

By Murray on 12/18/2016 at 7:13 AM. Helped by Unknown.

Bought my truck at Orchard Ford and generally have them service my vehicle. Called today as the heater is blowing cold air. Informed them that I was heading to Alberta for Christmas and was it possible to look at vehicle. I was told I would have to wait until after Christmas. Asked if it was possible to bring it to them and maybe a quick look at some point to see if easy fix. Was told I could bring it down but no promise it would be looked at. Disappointed Orchard Ford, I will go elsewhere . Murray Hindle

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Rh88 on 12/17/2016 at 10:27 PM. Helped by Dan.

Very pleased with my overall experience at orchard Ford. They work well with you to achieve your goals. Will continue to use them for servicing or vehicle sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing...always!

By Rnt on 9/9/2016 at 11:05 PM. Helped by Cindy, Tony, & Tyrell.

We are absolutely thrilled with our brand new Ford Escape we just purchased at Orchard Ford in Kelowna. Cindy Draper went above and beyond meeting both mine and my wife's expectations, once again. She made sure we were "both" happy and that it had everything we could ask for. This is the best and ONLY place we will (and always have) ever purchase our vehicles from. Cindy, and the entire team truly make you feel like family as soon as you walk through those doors. High-five Orchard Ford- you've outdone yourself once again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Orchard Ford Sales Ltd ....Jon Miller

By Ljg on 8/19/2016 at 10:34 PM. Helped by Jon Miller, Mario, Sherri Anderson, and Courtney Grado (car insurance).

Purchasing my 2015 Ford Escape from Jon Miller was an interesting transaction. I didn't feel under pressure at all and he was really patient with me in showing me the bells & whistles in the navigation system, twice. Even though I didn't make an appointment to complete the purchase, they quickly pulled it all together. I was very satisfied with the service and also met some really nice people.

I would recommend this dealer.