Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying a car

By Watchguy on 7/10/2019 at 1:39 PM.

This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another sales guy first and connection was not the best, came back a few weeks later and different experience with Goran and was great. Service here is the best and my wife doesn’t even mind to bring the car for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal you can receive buying a car.

By rgt596r on 6/19/2019 at 9:52 PM. Helped by Gabriel E. Echegarey.

Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communication. I would recommend them with no hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Second Lease

By Michele on 6/8/2019 at 1:56 AM. Helped by Finance Department.

Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away with a 2019 QX60 leased vehicle. Happy, happy, happy customer. Will return again for service and a third lease. Thank you Orlando Infinity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took my xq50 2019-regular services

By Blackiejoy49 on 6/6/2019 at 4:13 PM. Helped by Robert.

Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clean, elegant, and a lot of goodies for the guests

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Reneged on deal provided in writing.

By MattH on 5/30/2019 at 1:55 PM. Helped by Goran.

I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I communicated with Brandon following a deal one of his salespeople confirmed they would be able to make in writing on May 28, 2019. I was informed in writing that even though I specified $0 drive off, the $2,000 cash down provided in their buyer's order of May 28th was for the security deposit only and was not a down payment. In fact, on May 28, 2019, the sales person confirmed the following in writing regarding my requested clarification that the terms of the May 28th buyer's order were equivalent to the terms I specified in writing: May 28, 2019, 1:55 PM (3 messages from salesperson): "We can get that for you sir" "Yes 800 will be only due at signing witch [sic] is the security deposit" "No additional down, No additional fees, no hidden fees." According to the May 28th buyer's order, the above representations made by the salesperson would not be accurate as the buyer's order indicated $2,000 down, not the $0 drive off I specified. I therefore attempted to further clarify, and as I was making arrangements to drive 2 hours to the dealership, they sent an email response with an updated buyer's order on May 29, 2019 that changed the terms of the deal I was told they would make suddenly and without explanation. When I discussed this with Brandon on May 29, 2019 and clearly outlined what his salesperson represented to me in writing on May 28th, he offered no explanation or apology and even went so far as to insult me by insinuating that I was somehow confused by them changing the terms the salesperson advised they would be able to do. Very poor experience and would not recommend this dealership. *EDIT* Orlando Inifiniti's response ignores facts relevant to this matter (which are now clarified above) and is unnecessarily malicious and inflammatory. In the event anyone would like form their own opinion and see the actual written exchange between me and this dealership (with both parties' personally identifiable information removed as I only seek the truth to be known, I do not want either party subjected to undue harassment or unsolicited contact), please feel free to contact me. It is my opinion that any reasonable person with access to this exchange would likely form their own independent opinion that they did not act in good faith and fair dealings toward me. I have also contacted Infiniti Corporate regarding this matter and they apologized for the way I was treated, even though the dealer refuses to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service department!

By SteedaSteve on 5/29/2019 at 6:30 PM. Helped by Tim Brown.

Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept me up to date day by day of my repair status on my vehicle definitely recommend anyone who owns an Infinti to check this facility out they had cold drinks and snacks in lounge very clean and comfortable!!! Thanks staff over at Orlando Infinti!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

ROUTINE SERVICE AND FULL DETAIL

By Reader! on 5/8/2019 at 3:20 AM. Helped by SARA GIBSON.

THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF ASKED.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40, 000 Miles Service

By Mrs. T on 4/20/2019 at 1:43 AM. Helped by Timothy Brown - Service Consultant.

I do not enjoy taking my cars in for service. Who does? The people at Orlando Infinti make the process less stressful. The employees are professional and polite. Their prices are reasonable. I will continue to have my Infiniti serviced at this location and recommend it to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales and service person ever!

By Helen123 on 4/7/2019 at 5:10 PM.

Several years ago we came into the Infiniti dealership and met Scott Orbany who sold us our first Infiniti. The service since then has been over the top fantastic, so much so that we bought a second Infiniti and are now getting ready to trade the original one in for a third. As long as Scott works there, we will keep buying Infiniti cars for the rest of our lives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Gentleman and Diplomat

By XF SC on 4/1/2019 at 8:29 PM. Helped by Abner Manero.

Mr. Wilson is an outstanding leader or his organization. He answered all of my questions and addressed all of the issues with my 2015 Jaguar XF SC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personally Contacted by Owner

By XF SC on 3/26/2019 at 2:51 PM.

I was personally contacted by the dealership owner regarding a Watranty Service matter. A face to face meeting has been scheduled to resolve the matter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent

By Geo on 2/12/2019 at 5:06 PM. Helped by Can't remember her name!.

Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this dealer for service to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elite Service

By FJL201 on 1/12/2019 at 4:57 AM. Helped by Tim Brown.

Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing every detail my car needed to operate smoothly. Pleased with having been provided a loaner and the comfortable waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership all around!

By Mah0519 on 12/22/2018 at 4:27 PM.

I have been buying from this dealership for 16 years, on my 7th vehicle. Wouldn’t buy from anyone else! Brandon and Joel are amazing! Tim In service along with the entire team do a fantastic job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The absolute best dealership I have ever worked with.

By Elgin2k on 11/13/2018 at 6:15 PM. Helped by Gabriel.

ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came from Miami on a whim, interested in a very particular trim and model. Orlando Infiniti only had 1 vehicle in stock with these specific parameters, and just like Joel had promised, I would be walking out with it. "If you're in the market for a car, we make sure you leave with one" he said, and boy was he absolutely right. Where to begin, first of all I thought I had been going to the best Infiniti in Florida where I used to purchase in Miami, wow I was wrong. Not only is the showroom beautiful and state of the art just like the service bay, the level of service at this dealership is just unheard of. Before even arriving to the dealership, they assured me the car will be out when I get there and valet will leave it up-front for me. They cater to every aspect of the process, not only was Joel the MOST TRANSPARENT of any dealership I have ever worked with, they were totally forth-coming in the process, and the honesty was off the charts. I was just stunned at how eager I was to sign, I was so happy and in such a great mood, I normally have a miserable experience in my 10+ years of car buying, Such an eye opening experience. I mean usually it's the salesman and me Vs. the finance manager but in this case Gabriel the finance manager at Orlando Infiniti was also on my side, calling IFS pleading my case to them and doing anything in his power to pull the absolute best deal he could. GUYS YOU DID THE IMPOSSIBLE, YOU MADE ME FEEL GOOD ABOUT MY PURCHASE AND MADE ME FEEL GOOD DURING THE BUYING PROCESS. NO SMOKE AND MIRRORS, THEY ARE THE REAL DEAL! THANK YOU FOR THE RIDE OF A LIFETIME, I WILL BE BACK FOR THE NEXT ONE!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service!

By sheena on 10/8/2018 at 3:56 AM. Helped by Bruce.

Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to my concerns and took care of things really well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

super sale experience.

By lilywhitelily on 10/6/2018 at 9:48 PM.

My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. He let us look at a number of different cars and did not mind if it was not the one we wanted. He was a pleasure to deal with. Like all sales people, he is there to make a sale. But instead of high pressure selling, he worked with us and guided us to want we wanted. Ie he got to know our needs. Very professional.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service!

By Ello2125 on 9/11/2018 at 4:23 PM. Helped by Bruce C..

My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the waiting room are good, thanks for the snacks! The whole experience was Excellent! Great customer service provided! Bruce was very attentive and informative!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Sales Experience

By Neicee01 on 9/9/2018 at 5:52 PM. Helped by Lee Messersmith, Dylan Browne and the entire sales team.

Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 2018 Q50. The quality and accuracy of everyone's work ethics was fantastic and exceptional and I couldn't have ask for a better experience. Lee Messersmith's persistence to assist me at numerous times he saw me looking at the new infinitis was a factor in me deciding to purchase when I did because it was not my intentions to purchase at that particular time. He helped me to find the perfect car and the perfect color. Pete and his sales team stepped in and made the experience positive and exceptional. The entire sales team went beyond the call of duty. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and service

By Jm6611 on 8/28/2018 at 5:35 PM. Helped by Robert Lowery.

I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks i noticed there was some water coming after it rained. I took it to infinity not knowing what to expect. My service manager Robert was awesome explaining everything that was going to get done. He worked diligently with the service techs to let them know what the issues were. They were able to find the leak and fixed a few other things while they were at it. I will definitely use infinity for service in the future.

I would recommend this dealer.