Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I drive a G37 because of my service advisor

By dtreanor on 10/10/2017 at 3:42 PM. Helped by Sara Morris.

I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The Owner is Amazing!

By CKOrlando on 10/9/2017 at 9:29 PM. Helped by Prefer not to go into names as there are too many!.

Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Manager

By Michele on 6/18/2017 at 2:18 PM. Helped by Manager Brandon.

We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Brandon who is the Manager did all that and more to make our purchase a great experience. He went out of his way to get the Infinity that we really wanted shipped to the Orlando dealership. He triple checked the QX50 when it arrived in Orlando and spent a considerable amount of time with us explaining the technology in the vehicle. Many thanks to Brandon and Orlando Infinity for making us as customers vey happy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love this place!

By Smyitl07 on 6/17/2017 at 6:00 PM. Helped by N/a.

They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly recommend!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks

By JG on 4/7/2017 at 3:09 AM. Helped by Lee (Service Manager).

Avoid these Crooks!! I came in for a routine oil change and Orlando Infiniti offered an extended warranty and which I added to my vehicle. I Dropped my vehicle off a month later for repairs. After Orlando Infiniti had my vehicle in their possession for over four weeks, I received a call from the service manager Lee Messersmith stating that the warranty wouldn't cover my repairs. I contacted the warranty company which advised that Orlando Infiniti had sold me the wrong warranty (Orlando Infiniti sold me a warranty for a brand new vehicle). Lee Messersmith attempted to lie and defraud paperwork to avoid taking responsibility for this error. I asked to speak with the General Manager, which he never called and continued sending messages through Lee and I just couldn't believe the poor level of service and unprofessional behavior. I've contacted corporate relations which advised this location is a franchise and there's nothing corporate can do. Hearing the name Infiniti you would expect superb customer service and honesty. Unfortunately, this is not the case for this location. Avoid this location!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Experience!

By AnthonyRicciardi on 3/22/2017 at 6:26 PM. Helped by Rich Muse.

I went into Orlando Infiniti stuck in a lease that I very badly wanted to get out of. I had been conversating back and forth with Rich Muse all day before coming in. He gave me an outstanding price upfront got me out of my lease and was the most patient and knowledgeable salesman I've ever worked with. He made me feel comfortable before I even came to the dealership. There was no pressure or anything he was very attentive and even went out of his way to find and retrieve me the car I asked for from another dealership. He kept me informed through the entire process and overall gave me the best experience I've ever had buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As easy as a car buying experience can be!

By Hannaht on 2/20/2017 at 4:02 PM. Helped by Scott Allendale.

Dealing with Infiniti Orlando, Scott Allendale in sales was a wonderful easy experience. I went in knowing exactly what I wanted which they didn't have on the lot. They did everything they could in getting the QX I was looking for. I left very happy in a SUV that's love and a team at Infiniti who are still there to answer any questions I have!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time visit

By mike1 on 2/9/2017 at 6:10 PM. Helped by Sarah Morris.

My experience was fantastic, from the time Sarah in service took my call to schedule some recall work, through dropping off the loaner car, and getting back into my freshly detailed vehicle.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

DO NOT PURCHASE THE XYLON

By arunaisingh on 2/2/2017 at 5:19 PM. Helped by AMANDA.

THIS IS BY FAR ONE OF THE MANY ISSUES I HAVE ENDURED WITH THIS COMPANY. ONE WORD IS REGRET OF THIS PURCHASE. I PURCHASED THE XYLON PROTECTIVE PACKAGE. APPARENTLY YOUR CAR IS LEFT THERE A DAY EXTRA TO DO SO. SO I MADE A CLAIM WHICH IS WORSE THAN A TYPICAL INSURANCE CLAIM. YOU HAVE TO TAKE PICTURES SEND TO THE COMPANY SO MY POINT IS IT IS THIRD PARTY. THE REPRESENTATIVE THAT HELPED ME FILE MY CLAIN FROM ORLANDO INFINITI WAS THE BEST BUT AS SHE STATED IT WAS THE XYLON REP TED GOFF WHO IN FACT SAID THE CALIM WAS DENIED BECAUSE...BRACE YOURSELF... I NEVER ATTEMPED TO CLEAN AND OR TREAT THE STAIN. HELLO I DID WIPE IT OFF AND IT DID NOT WORK HERE YOU COME IN FOR THE SERVICE I PAID FOR. THEN I GET AN EMAIL STATING MY CLAIM WAS NOT FILED WITHIN 60 DAYS FO THE OCCURANCE. I TRIED TO AND I AM SURE THEIR UNFRIENDLY BS XYLON CLAIM SITE CAN REFLECT THAT. I AM LOOKING TO PURCHASE A NEW VEHICLE I BEG OF YOU DO NOT PURCHASE THE XYLON OR ANY VEHICLES FROM THIS DEALER UNLESS YOUR READY FOR A LOT OF NOTHING FOR YOUR TIME AND MONEY. I WILL BE WRITING CORPORATE. OF COURSE THE SALESPERSON TOLD ME ALL XYLON SERVICING WILL BE DONE HERE THROUGH US. NOT TRUE AND TO TOP IT OFF NO ONE HAS SEEN MY VEHICLE AS OF YET, XYLON'S DECISION WAS BASED ON PICTURES! MAYBE OTHER DEALERS WILL STAND TRUE TO THE SERVICE THEY INITIALLY SOLD TO YOU BUT NOT THIS DEALERSHIP. LAST WORDS ARE SAVE YOURSELF THE CHAOS, BUY ELSEWHERE. TIME AND TIME AGAIN THIS DEALERSHIP HAS FAILED ME.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Service Ever

By innovator on 1/24/2017 at 8:15 PM. Helped by Sara Morris and Dave (the mechanic who is an expert in convertibles).

I've been going to Orlando Inifiniti for service for the past year and EVERY interaction has been amazing. They take amazing care of me and my car. Sara and Dave were total rock stars on this last interaction, making sure I got my convertible working perfectly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

most courteous and professional people

By rabii76 on 1/6/2017 at 9:29 PM. Helped by Jonhattan Camacho, Cory English.

This is, by far, the best dealership experience one can have! I moved to Infiniti time ago from another german luxury brand and not once I got disappointed. the treatment is beyond exceptional either you're buying, servicing a new car or an almost 10 years old car. I work in both sales and customer service and wish the company I work for ,would offer such an exceptional service. The prices are very reasonable, nothing like the horror stories I read online about some other dealerships and from my own experience, can even be cheaper than many "around the corner" and generic mechanic shops. I usually go to Jonhattan Camacho when I need any service or advice about my car. Very knowledgeable and professional person. people at the parts and service are extremely professional and courteous as well. They re very personable and would listen to you to work around your needs and finances. Thank you Mr.Cory English Happy new year everybody

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Buying Experience with Julia Martinez

By Joyce Rashid on 12/30/2016 at 12:37 AM. Helped by Julia Martinez.

Julia was an awesome person to work with. She was friendly, knowledgeable & met all of my expectations. She truly made my experience at Orlando Infiniti exceptional and she exemplifies outstanding customer service. I love my Q50 and would recommend a friend to visit your dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Visiting for service

By Lazz69 on 12/18/2016 at 2:03 PM. Helped by Advisor Gabriel Echegary.

The attention is exceptional in my opinion, very nice and hard working employees that make you fell great... I needed to go some where at the time I was there and they drop me off at the place and pick me up later no hesitation at all Ive been taking my vehicle for service to Orlando Infiniti since I purchased it and it's been so far and exceptional experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car buying experience I've ever had!

By Jeff Lynn on 11/29/2016 at 7:49 PM. Helped by Julia.

I was in the market for either a q50 or a maxima. The night before I was at another dealership trying to buy a maxima and they were trying to get 40K for a 24K car. The next day I drove out to Orlando Infiniti and looked at a few Q50's and right as I got in the door I could tell my experience was going to be great! I was meeting with Julia and she was very happy to show me all the cars in my price range! We walked around the entire dealership to look at the cars she had and showed me everything about them. We sat down to see what I was looking at price wise and turns out the one I wanted was a little to high for me and she said no problem and showed me the other car and it was right in my price range so I did it! I wasn't able to take my car right then as it still needed to go through the inspection and detail and to get some dents removed and scratches repaired and I noticed it did not have very dark window tint and she saw that I would like it to be darker so she went above and beyond and got the windows tinted for me. As I live over an hour away I was curious how I was going to get around and she said don't worry we will give you a loaner car until you can pick yours up and it was a brand new Q60! Once I got my car i drove it for a few days and noticed the rear subwoofer was not working and also the scratches and dents were not taken out like I was told so I called Julia and she was very upset that it was not done and that I could bring it back in and get them resolved. And I also dropped it off to get the subwoofer replaced and the service guy said I was not getting a loaner vehicle and Julia fought for me to get a loaner as it was going to be a few days to get everything done. She was a very very very honest and nice person to deal with. Not pushy at all and gave me the time I needed to decide on the car. I will be back as now my wife wants an Infiniti SUV and I will go straight to Julia and not even waste my time at other dealerships! HIGHLY HIGHLY RECOMMEND!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danny Tobar was exceptional!

By bsoca90 on 11/21/2016 at 4:26 PM.

I deal with customer service for a living and I had to take the time to show appreciation for a well job done to Daniel Tobar. Truly genuine, helpful and fast at getting the task done. Thank you for a great experience :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance car/pleasant morning

By donnaM37 on 11/10/2016 at 5:08 PM. Helped by Angela Biles- Service Rep.

Oil Change/Fuse Fix- I came in early, 7:30 am on Monday and I really did not want to go-but may I say, it was such a pleasant experience. From the service attendant who greeted me, to the service consultant who assisted me and the atmosphere in the waiting area. My car looked amazing when I picked it up. The little things, cleaning the car/providing the danish and coffee and the tv- helped my Monday morning start off great! In addition, they explained some additional work that would come up in the future and I will do that at the appropriate time.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Good Ownership

By Ashish Ahuja on 10/18/2016 at 3:38 AM. Helped by Jonathan.

The owner Mr Peter is a amazing person he really takes interest and ownership of his business. He should be a role model for lots of other businesses.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great service

By 322elizabeth on 9/16/2016 at 2:37 PM. Helped by Jonathan Camacho and Pedro Trigueros.

A good experience with service, their really fast and professional and look forward to satisfy the clients needs. I'm always in a hurry because of my job and their really patient with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great Service. Great Dealership.

By johndick on 9/3/2016 at 9:21 PM. Helped by Sara Morris.

Long time customer. Professional staff from the service drive staff who greeted me, to Sara Morris, my service consultant. I would not consider anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By akn007 on 9/3/2016 at 3:53 PM. Helped by Jonathan Camacho.

Had a great experience with the service department, especially Jonathan Camacho who was the service advisor assigned to me. He went beyond expections make sure I was aware of the status of my car and having loaner ready when needed. Very few people now days really go the extra mile to help others. I really appreciate all your assistance.

I would recommend this dealer.