Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The absolute best dealership I have ever worked with.

By Elgin2k on 11/13/2018 at 6:15 PM. Helped by Gabriel.

ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came from Miami on a whim, interested in a very particular trim and model. Orlando Infiniti only had 1 vehicle in stock with these specific parameters, and just like Joel had promised, I would be walking out with it. "If you're in the market for a car, we make sure you leave with one" he said, and boy was he absolutely right. Where to begin, first of all I thought I had been going to the best Infiniti in Florida where I used to purchase in Miami, wow I was wrong. Not only is the showroom beautiful and state of the art just like the service bay, the level of service at this dealership is just unheard of. Before even arriving to the dealership, they assured me the car will be out when I get there and valet will leave it up-front for me. They cater to every aspect of the process, not only was Joel the MOST TRANSPARENT of any dealership I have ever worked with, they were totally forth-coming in the process, and the honesty was off the charts. I was just stunned at how eager I was to sign, I was so happy and in such a great mood, I normally have a miserable experience in my 10+ years of car buying, Such an eye opening experience. I mean usually it's the salesman and me Vs. the finance manager but in this case Gabriel the finance manager at Orlando Infiniti was also on my side, calling IFS pleading my case to them and doing anything in his power to pull the absolute best deal he could. GUYS YOU DID THE IMPOSSIBLE, YOU MADE ME FEEL GOOD ABOUT MY PURCHASE AND MADE ME FEEL GOOD DURING THE BUYING PROCESS. NO SMOKE AND MIRRORS, THEY ARE THE REAL DEAL! THANK YOU FOR THE RIDE OF A LIFETIME, I WILL BE BACK FOR THE NEXT ONE!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service!

By sheena on 10/8/2018 at 3:56 AM. Helped by Bruce.

Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to my concerns and took care of things really well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

super sale experience.

By lilywhitelily on 10/6/2018 at 9:48 PM.

My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. He let us look at a number of different cars and did not mind if it was not the one we wanted. He was a pleasure to deal with. Like all sales people, he is there to make a sale. But instead of high pressure selling, he worked with us and guided us to want we wanted. Ie he got to know our needs. Very professional.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service!

By Ello2125 on 9/11/2018 at 4:23 PM. Helped by Bruce C..

My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the waiting room are good, thanks for the snacks! The whole experience was Excellent! Great customer service provided! Bruce was very attentive and informative!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Sales Experience

By Neicee01 on 9/9/2018 at 5:52 PM. Helped by Lee Messersmith, Dylan Browne and the entire sales team.

Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 2018 Q50. The quality and accuracy of everyone's work ethics was fantastic and exceptional and I couldn't have ask for a better experience. Lee Messersmith's persistence to assist me at numerous times he saw me looking at the new infinitis was a factor in me deciding to purchase when I did because it was not my intentions to purchase at that particular time. He helped me to find the perfect car and the perfect color. Pete and his sales team stepped in and made the experience positive and exceptional. The entire sales team went beyond the call of duty. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and service

By Jm6611 on 8/28/2018 at 5:35 PM. Helped by Robert Lowery.

I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks i noticed there was some water coming after it rained. I took it to infinity not knowing what to expect. My service manager Robert was awesome explaining everything that was going to get done. He worked diligently with the service techs to let them know what the issues were. They were able to find the leak and fixed a few other things while they were at it. I will definitely use infinity for service in the future.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Replace Air Bag

By waters4444 on 7/17/2018 at 2:23 AM. Helped by Robert Lowery.

I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped inform me of what was going on with my vehicle was very helpful and kept me informed. He also helped me with getting quotes for new tires and work that needs to be done to my vehicle but told me when it needs to be done not at this time. It was very helpful. I will be coming back for more service help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and relaxed experience!

By Scharme7 on 6/5/2018 at 8:54 PM. Helped by Sara and Pedro.

I was in and out in a timely manner. Had to bring my kids who enjoyed the snack area, so they felt special. Sara was so pleasant and informative. Pedro, always makes you feel like family.it is always a smile to see those two.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very professional and courteous

By BwkQX80 on 6/3/2018 at 1:59 PM. Helped by Andrew Munn.

Andrew Munn was very courteous and knowledgeable sale person. Dealership staff was friendly and a had great selection of the model we where looking for (QX80 AWD). We would certainly consider purchasing from Infiniti of Orlando again in the future . Michael & Sheila Boland Brunswick , Ga.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast and Honest

By Kim N on 6/1/2018 at 10:40 PM. Helped by Austin Dame.

Very Thankful to Austin Dame for all his help trading my QX80. he was so helpful and honest and not pushy. I will be back. I was very impressed how clean the dealership was and a peaceful atmosphere. I highly recommend Austin Dame.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royal treatment

By Goinplatnum@embarqmail.com on 4/25/2018 at 3:04 PM. Helped by Robert and Brian in service.

Upon me leaving my vehicle for some minor repairs all the way to the returning of my vehicle. These men are very professional and so courteous .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Cheryl on 4/24/2018 at 6:50 PM. Helped by Bruce.

Bruce was awesome, he got all my concerns taking care! They took their time to fix my issues! The whole experience was a pleasure. Great place

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good customer service

By Kelly on 2/19/2018 at 2:04 PM. Helped by Pedro.

Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drinks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By car1 on 1/30/2018 at 7:34 PM. Helped by Timothy Brown.

Really nice sales and service facility. You never know what to expect when traveling from another state while on vacation. Very pleased with the service performed on my 2013 QX56. I was also pleased with my service consultant, Tim Brown, who was friendly and very accommodating. He had a good understanding of my vehicle and provided me with information that could possibly help in prolonging the life of my vehicle's new battery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful car buying experience!!!

By Karie H on 1/19/2018 at 8:06 PM. Helped by Goran Srbljan, Gabiel (finance).

I have purchased several vehicles from Orlando Infiniti and they make the process smooth and stress free! This time was no different; I told Goran what I was looking for and he tracked it down for me and it was exactly what I wanted. He helped make the process extremely easy and really took care of my requests. He went above and beyond to make sure that I was happy with my purchase. In addition, Gabriel in finance was wonderful as well and assisted me working with my bank. They are both top notch and I will continue to drive to Orlando Infiniti for all purchases and service work. P.S. My 2011 M37 just rolled 215,000 miles and still going as strong as day one:) Infiniti customer for life!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sara Morris is the best!!

By ADTuck18 on 12/17/2017 at 2:29 AM. Helped by Sara Morris.

I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly because of Sara. One reason I keep buying INFINITI cars because I know the service here with her will always be first class. There have been times when I have had a larger expense/issue than I expected but it's handled professionally by them. I always get a loaner if needed. The service bay is pristine and the waiting area has complementary wifi/drinks/snacks. It would be a big loss to many customers if Sara ever leaves this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive car buying experience for me

By RK on 12/4/2017 at 4:47 PM.

Cece listened our needs and really worked hard to find the right one. All staff were friendly and respectful. Positive car buying experience is rare but I highly recommend Orlando Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I drive a G37 because of my service advisor

By dtreanor on 10/10/2017 at 3:42 PM. Helped by Sara Morris.

I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The Owner is Amazing!

By CKOrlando on 10/9/2017 at 9:29 PM. Helped by Prefer not to go into names as there are too many!.

Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Manager

By Michele on 6/18/2017 at 2:18 PM. Helped by Manager Brandon.

We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Brandon who is the Manager did all that and more to make our purchase a great experience. He went out of his way to get the Infinity that we really wanted shipped to the Orlando dealership. He triple checked the QX50 when it arrived in Orlando and spent a considerable amount of time with us explaining the technology in the vehicle. Many thanks to Brandon and Orlando Infinity for making us as customers vey happy.

I would recommend this dealer.