Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Very Pleasant Purchase and Experience

By 706reedo on 12/4/2018 at 9:33 PM.

Getting a new car is a quite a task but thanks to Devon and everyone at Orlando Kia West, it was an easy experience. Leaving the dealership with a new car that I really love is a great feeling and I would recommend anyone looking for a new car to look into a new Kia.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great Customer Service but Small Lounge

By AnitrasKiaSoul on 12/3/2018 at 10:47 PM. Helped by Kevin in Service.

My service advisor Kevin was excellent!! A bit quiet but he worked my car in to his fully booked schedule which he didn’t really have to do and the job was done. So far, everything is going fine with my car!! He is very pleasant to work with!! Kuddos to Kev. One-time fuh KEV!!!!! Wooo wooooooo!!!! They need a bigger lounge area tho. Seriously. I can barely turn around in that room which is why I gave 4 stars. U can barely get to the cashier’s desk to check out!! Too cluttered. But everything else was perfect. The customer service was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Shone40 on 11/30/2018 at 10:43 PM.

The staff was very nice and knowledgeable. Had my car serviced and was in and out with no problems. The service department staff were very helpful.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Friendly representatives

By NikkiNik on 11/19/2018 at 10:43 PM.

I went in to buy a new car. They worked with me pretty well to accommodate my preferences. My salesman was Devon, and he was awesome and helpful. He listened to what I wanted and didn't try to push anything else on to me for the commission. The biggest downfall of this dealership is the amount of time I spent waiting when it came to paperwork. I spent an excess of 45 minutes just waiting to get to the finance department. I would still recommend simply for the employees and environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By Joseyb on 11/9/2018 at 11:56 AM.

Very friendly and did not keep me waiting when came in. They were able to get car I wanted from warehouse and get my car tinted in timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Penny50 on 10/16/2018 at 6:26 PM.

Great service department. I have bought two cats from this dealership. From sales to service I have never had a problem. When ready I will buy again.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Be prepared for constant change of price

By Jv on 10/11/2018 at 7:33 PM. Helped by Chris.

I’ve have come here for the past 4/5 years-ever since I purchased my Kia Rio. Most likely would not come here again; at least not this location. Every time Im here, I get a different price quote from the time I call to make a appointment to when I arrive. First and foremost , you should have the price written down; maybe people won’t be so shock or upset if they hear how much it ACTUALLY is. I was suppose to be taken care by Kevin (that’s what it said on the appointment confirmation) ..I got Chris , who by the way looked at me Crazy when I told him I had a different price quota of how much my spark plugs would be (the labor only , since I brought my own spark plugs-which I was told is OKAY) That’s what pisses me off about this place , they tell you one thing on the phone , and you wind up with a different conclusion once you bring your car in. If the price quote wasn’t what it was to begin with , I would not waste my time driving here. Looks like I’m going to have to bring my service’s else where.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By 14051304 on 10/10/2018 at 4:15 PM.

Great service, no time wait, fast service ,The appointment was at 10:30 , I get there earlier then they took the car before the time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience sales and service

By Stinger on 10/4/2018 at 3:23 PM.

Naeem is sales was very helpful and professional. Service experience with Jaime was awesome, extremely friendly and helpful. Better than any other dealer I’ve visited to date

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good nothing against dealer just mainly what’s web site for.

By Piscian on 9/21/2018 at 4:13 PM. Helped by Eric Nunez.

Main issue was the online website in getting more info before I drive to actual dealer. Like I told dealer I had mother drive me there and it was going to be late by time she knew I was approved etc if I’d had more info before I wouldn’t of wasted time to drive there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Mr. Soul Plus on 8/27/2018 at 10:21 PM. Helped by Angel Burgos.

Good customer service quick service, outstanding courtesy, take time to explain what they did to the car . Waiting area clean . They ask a couple a time if I need anything always keeping in touch . Very good customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Angel at Kia West is amazing!

By SSeajai62 on 8/27/2018 at 9:46 PM. Helped by Angel.

I called the dealership because my car wouldn't start. Angel was personable and informative each step of the way! I couldn't have had a better experience! THANKS ANGEL!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Penny13 on 8/25/2018 at 12:46 AM. Helped by Terri Blackwood.

I have taken my Soreno to do the services ever since it was bought at Orlando Kim I have no regrets the workers are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff

By Rcharles17 on 8/21/2018 at 8:04 PM.

Very courteous and accommodating will recommend them to all my friends. Wonderful experience. I intend to buy my future vehicles from Kia motors Orlando Florida

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not to be trusted

By Mark on 7/23/2018 at 11:25 PM. Helped by David and eric nunez.

This is going to be a multi part Review. Made a deal on a new niro the sales people changed my offer that was accepted when we caught this at the finance signing after we gave them 8000.00 cash.The manager David said they would not honor the deal we had agreed to with the salesman Eric he also said that he could not give us back our 8000.00 cash instead we would have to come back tomorrow to get a check. Will update how this concludes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ediliog on 7/15/2018 at 1:58 PM.

I when to the dealer for service to my Kia Soul without an appointment and the serviced my car within reasonable time. All they check it for other things that I was not event thinking about it which saved me another trip back to the dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By ems9751 on 7/7/2018 at 4:23 PM.

Eric Nunez was a great help in picking out mine and my wife's car. Go look for him if and when you go you will be happy you did.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Single worst (almost) buying experience I have ever had.

By MCL 68 on 7/6/2018 at 12:52 AM.

I’ll cut to the chase...I live in Georgia, worked out the deal with Hicham Malahimi of Orlando Kia West on a 2015 Certified Pre owned Sorento. We worked out all the figures, all good. I bought my plane ticket to Orlando (lost that $$) had everything worked out and then BOOM....the price he gave me ($18,990) advertises on their website was for “existing” customers only. When I argued with this lying xxx , he tells me it’s written in some obscure place in the sales contract. I then proceeded to tell him to go...well, to do something that is physically impossible. Then I hung up on him. I will make it my mission to tell everyone I know in Orlando, Kissimmee, Leesburg and The Villages just what a crooked business this place is. They tried to beat me out of $1000.00. I will make sure they lose hundreds of thousands in sales. I have all the texts and e mails to backup and verify what I am saying. Somehow they have an A+ rating from the better business bureau. But if you pay the BBB (a private for profit non government agency) a $500 annual fee, they’d give Anyone a A+

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Happiness

By Vwhite on 7/1/2018 at 1:29 AM.

My experience was a great one Patricia Miller was the best sale consultant she satisfied all my needs on what I was looking for her patient and grateful attitude made my experience a even better one! And Anas Lazaar the Finance Manager came right on in to make sure I was walking out the door happy with my new purchase 2017 Kia Forte EX. I want to say Thank you Guys from the bottom of my heart ??

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Bad sales practices

By Bad lokj on 6/23/2018 at 9:09 PM.

Fast talking sales people and finance guys who misslead you. Then you play xxxx trying to get it Corrected. Word to the wise, read over all the paperwork before you sign. If they say “this is the final day” RUN out of there!!

I would not recommend this dealer.