Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.3  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Didn’t do what I ask

By Jazzy B on 9/4/2018 at 11:45 PM. Helped by I don’t know their names.

I was there for 2hrs and 45 min for them to check the alternator and charge oil, rotate tires. They didn’t rotate the tires, which I specifically told them I wanted done because they didn’t think they needed it. I didn’t ask them what they thought and their not the ones buying the tires, so yes I know when it’s time to rotate. Now I have got to take it to another shop and get that done which is really an inconvenience considering it should have been done there. I won’t be back and I sure won’t recommend Orr.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great car-buying experience

By thomas' mom on 8/13/2018 at 3:28 PM. Helped by Chase Osborn.

Chase Osborn, with Orr Dodge Chrysler Jeep made buying our car pleasant and easy. He was very helpful and knowledgeable about the vehicle we were interested in and the purchase process was smooth and fast. We will definitely be back the next time we need to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

happy experience at Orr-Chrysler, Dodge, Jeep in Searcy, Ar.

By Aspen 07 on 8/8/2018 at 11:57 PM. Helped by Judd K. and Tony W..

Had a recall on my 2007 Aspen. Called and they were able to get me in the same day. Unlike Sherwood who said I would have to leave my car for the day and no loner car. Thank you to Judd K. And Tony W.

I would recommend this dealer.

Overall Rating

2.3  

5   Friendliness
1   Overall Experience
1   Price

Will cheat you, if they get the chance!

By Estes53 on 7/25/2018 at 4:16 PM. Helped by Alejandro.

Told me they were giving me $2000 for my trade in then changed it to $500! I know I should have seen that as I was signing the papers, but know now that the salesman was counting on this old man missing it.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great service

By Stephen on 6/2/2018 at 6:27 PM. Helped by Linda Del Real.

This was the best experience we have ever had in purchasing a vehicle. The staff is knowledgeable and very friendly. Great atmosphere and will recommend others to them, they have went out of way to be helpful!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Worst experience ever buying anything

By Ryan Mitchell on 5/22/2018 at 5:36 PM. Helped by Didn’t really git anyone’s names except one guys last name I think was cambal.

Was pressured into trading in a suv I did not want to and explained it had a lean on it after being told zero down. Then temp tag went out and still no paperwork to git car taged still after making two payments and 70 days later car still sets becouse no paperwork received after several attempts to git things handled threw dealerships had to contact Chrysler capital and dodge corporate. They contacted dealership and were lied to. Told matter had been taken care of then after contacting me and finding out it hadn’t dodge called dealership agian this time being told would take a few more days. Meanwhile dealership has not contacted me at all regarding this matter. During all this I’ve had to provide my family with other means of transportation and have had a heart attach at 39. After knowing all this dealership has made no attempt to contact me and correct issue in anyway or compensate my family or me in any way.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Service Problems with a Simple Oil Change

By Kerry M Pope on 8/28/2017 at 9:27 PM. Helped by Do Not Know.

While I did not buy my 2017 Ram 2500 from this dealer I took it in for service while I was working in the area for an oil change in late July 2017 wanting to keep it serviced by a dealer. When I went to pick it up I was informed they broke my passenger side mirror and that a new one would be ordered to replace it which they did, it was just an inconvenience since I actually live in Jonesboro. Today I notice oil drips in my garage floor so I took it to the dealer where I purchased and normally receive the service. Oil was checked and topped off and an appointment set for Wednesday, however, while driving I noticed a oily film on the driver and passenger windows and on the sides of the vehicle so I pop the hood and the oil dipstick wan't seated back but there was no indication of blowout in the area so I crawled under the truck to look for the source of the oil and to my surprise it appeared to be around the filter housing, I reached up and grabbed the filter and was able to freely spin it, they obviously never tightened it securely and had loosened itself enough to be loosing the oil. Just do not understand how this happens when it's routine maintenance your staff does everyday! I now have to smell all that oil burn off and get the vehicle detailed to remove all the oil off the paint finish and undercarriage! Absolutely no reason for this to happen!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Excellent service

By WAMonroe123 on 8/17/2017 at 1:42 AM.

Great experience, atmosphere, friendly people. Jon and Andrew Messer were a great help. I just purchased a New Dodge Ram 2500 Cummings Diesel, and a New Chevy Cruze

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Liars

By Pissedoffcustomer on 5/24/2017 at 7:51 PM. Helped by Sales manager. Don't remember his name..

I bought a used 2015 ram crew cab truck from them that needed a couple things fixed which they said they would do. They fixed one problem and have blew off the rest. I asked to only be checked with the finance company I was using on my trade. They told me that's what they did yet I got over 20 finance letters in the mail which hurt my credit score. I have since traded for a new chevy and will not deal with Orr ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made it happen!

By Mike S. on 5/24/2017 at 5:32 PM.

I had 2 vehicles that I no longer needed. Trent worked with me and my situation and went back and forth to make sure I got the deal I was happy with. Trent showed me different scenarios of how I could get my Wrangler. Trent made it easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Flatness01 on 5/20/2017 at 9:27 PM.

Best experience ever buying a car! He made it pleasant, easy, and simple. Walked in and make everyone feel right at home, thanks again for everything

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Day

By Alex on 5/7/2017 at 1:57 PM. Helped by Andrew Messer.

Just went by to see what they had to offer. Great experience, atmosphere, friendly people. Andrew Messer was a great help. He did everything he could and was patient in finding us the vehicle we were looking for in our price range. I don't know how they do what they do but lets just say I am one happy customer. I drove off the lot in a 2017 Dodge Journey. Will definitely be returning for future purchases and recommend them to everyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very fast

By Ledwards11 on 5/3/2017 at 11:50 PM.

They were extremely quick and brought the car to me. That was very helpful. Tristan was very friendly and great at explaining things. Good experience overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Tackett68 on 3/27/2017 at 8:22 PM.

Tristan is a great salesman and if you are going to buy a new or pre owned car truck or jeep Orr dodge Chrysler jeep and ram is the place to go and I won't goo any where else to buy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By joncook4 on 3/26/2017 at 4:07 PM.

These guys at orr are great to work with. Talk to Jon Messer he will work with you to get you approved and in a great vehicle that meets your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Stephen Street on 3/22/2017 at 12:49 AM. Helped by Andrew Messer.

I had a wonderful experience with Jon and Andrew Messer today (3/21/17). They went above and beyond to make sure I got the best deal possible. I will definitely be a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Sgaskins2011 on 3/20/2017 at 9:44 PM.

I went there to get a jeep for my husband while he's overseas. I ended up getting something more and that was a wonderful experience! Jon and the finance department worked with me as much as they possibly could to get me add close to a payment as I wanted! I could not be anymore happier with the service that I was given!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent from start to finish.

By Cbeert on 3/19/2017 at 2:17 AM.

Buying a car out of state I found Tristin extremely easy to work with. Easiest transaction I have ever had with purchasing a vehicle. Easy communication, very accommodating and delivered exactly as promised. Greatly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best sales experience ever

By Jo2319 on 3/18/2017 at 3:41 PM.

Tristan moss really took care of me and made me feel really important the process wasnt to long and he brought me lunch while i was waiting will definitely do business with them again and send my people to him love my car thanks agian tristan you the man

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer is the priority.

By Joshua Wayne Bennett on 3/18/2017 at 3:40 PM.

Even when we experienced a unforseen waiting period on the vehicle we was made sure we were well taken care of and constantly checked on to see if we needed anything. Customers are the priority at this dealership and I will continue to do business here.

I would recommend this dealer.