Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.5  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a good experience. Had my Buick serviced.

By Cooter on 11/6/2017 at 2:46 AM. Helped by Russell.

I have my Chevrolet Pick Up and my Buick car serviced at Orr. I have been very pleased with the service I have gotten. They are very friendly and helpful. They try to work with you to get the appointment time most convenient for you. My only problem has been that sometimes no one answers the phone in the service dept. My adviser was Russell and he did an excellent job of taking care of my service on the car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

He is a 15 on a 1-10 scale..!!

By Robert Dunaway on 10/28/2017 at 6:29 PM. Helped by Service....Russell.

Have spent a lot of money and time keeping an older GMC Seirra on the road this year. In addition to regular service, I have spent extra money on extra maintanence schedules. Russell has the been the easiest guy to work with I have ever known in a service Dept. anywhere I have ever been. Any time I call for an appointment , it is always when do you want to come, not we can only do you on certain days and times, its just tell me when you want to be here. I have come to trust his judgement and advice when we talk about my truck. Recently had something done that was going to take several hours, he arranged for an employee to take me across town to a medical appointment and had me picked up when it was over. I get treated like a VIP everytime I go in. ATTA/BOYS for you Russell.......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By queenbee on 10/26/2017 at 3:30 PM. Helped by Hulio and Marcie.

I have been going to the service department for 12 years now and the personnel are always very competent, knowledgeable and friendly. I recommend them to my friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

problem with truck losing power while leaving Searcy.

By Cathy on 10/22/2017 at 12:59 PM. Helped by Russell, shop technician.

Called Russell he said bring it in. That was at 4:30 pm. on Friday. He obtained a vehicle for us to go home. After much searching for problem, technician fixed truck . Russell has always helped when we needed it.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New battery

By blessed on 10/22/2017 at 6:28 AM. Helped by ,.

I recently needed a new battery which was installed by Orr. I was driven to work and picked up later. I am happy with their service and the new battery.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Honest and easy to work with

By satisfied buyer on 10/14/2017 at 11:23 AM. Helped by Shawn, Joe.

We were looking for a new Z71 Tahoe and had our wish list of all the things we wanted. Orr found the exact match in another state and told me where it was and how much they should be able to give it to me for. I have never had someone in the car business be so honest and because of that, I had Orr get the car for me and paid more than if I had picked it up myself. They earned my business because it's hard to find honest people these days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept.

By 2015, yukon2910 on 10/1/2017 at 4:31 PM. Helped by Deborah, Russell.

I have purchased my vehicles from Orr since they began this location in Searcy, AR. I have always had my GMCs serviced at the dealership. Russell is my service consultant. I call him, he never fails to ask my time preferences, and any issues. I have found the service department to be proactive for the next scheduled service visit. Thank you, Russell, and Orr for all my positive experiences!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Program new key fob

By Customer on 9/10/2017 at 3:47 PM. Helped by Don't remember.

Went there to get a new key fob programmed. Wasn't impressed with treatment and service was very slow. No reason to do business with them again except they are closest to me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always there for me.

By Big O on 9/11/2017 at 10:32 AM. Helped by Joe ,Alex.

Joe , Alex That's who I count on. Call me if something new comes in that I would . They know what I like .Good friends ORR in Searcy . Five cars can't wait until the next one!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Too busy with personal Business

By Jamee on 7/18/2017 at 1:28 AM. Helped by Did not remember.

Every time I go there, they are always no one at the service desk when I walk in. This time it was just before the holiday and everyone was talking about what they were going to be doing on the fourth. Too busy with personal items. Did not answer my question. Asked about a light on my dash. Said they did not know. Rushed through the check in so they could continue talking about the holiday coming up. Walked someone while going to the bathroom, did not even speak, but they were also talking about the fourth. Don't take your car there before a major holiday. Did not even check the air pressure in my tires, but said they did. One tire had 24 lbs, should have aired to 35

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying

By Ctjackson6 on 5/27/2017 at 1:39 PM. Helped by Robert, Adrian, Roy.

Awesome experience! Went for oil change left with new truck!! Told them what it would take for me to buy a new truck an they absolutely did it. Thanks everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Dora Vandergrift on 5/22/2017 at 4:37 PM. Helped by Eli Vega, Ben Harris.

The salesman Eli was very friendly and knowledgeable of the vehicles that we were interested in. Ben in finance was awesome. We were introduced to the service department and everyone their was very friendly. We are very pleased with this dealership and their desire to meet our needs. We definitely recommend this dealership.Everyone we met was very friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Jasmine on 1/11/2017 at 2:49 AM. Helped by Alex Valencia.

Wonderful salesman! Personable yet professional! I got a great deal and love my 2016 Silverado!! The process was fast and efficient. I recommend Orr Chevy to everyone !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Orr Chevy Searcy Of Arkansas (Brian E.)

By R STRONG on 10/23/2016 at 6:30 AM. Helped by Brian E and all others Thanks..

I originally sent an intrest online after business hours.Next mourning got a response by call that I missed, but instead of a the salesman blowing up my phone i received a friendly text telling me his name and he appreciated my intrest and to contact him at my earliest convience by phone or text which ever was best for me.It was really nice to see that my time was important as well.Well Brian's whole approach and commitment on getting us a car that we be able to keep and build credit up oh yeah a car that we also love.It only took him 8 hours to find us a car that will benefit our future.So if you go anywhere else im sorry that ALL YOU WILL GETTING IS A CAR.. @ORR CHEVY OF SEARCY you get more than that..thanks STRONG FAMILY..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Used Vehicle Fraud

By Cnsumrprtect2015 on 10/29/2015 at 4:32 PM. Helped by Alex Valencia, John Collins,.

Purchased a used Suburban from the Orr dealership in September of this year & it has been the worst vehicle purchase I have had out of 26 auto transactions I've had in my life. Test drove this SUV & all seemed to be okay; however, after handing the dealership the full amount agreed upon in cash, I drove off the lot & by the time I reached my residence just 17 miles away, there were no brake lights, front air conditioner quit working, fuel gauge quit, driver information system begins to display that 4WD needs service, stability track needs service, tire monitoring needs service along with 7 other issues. Orr refuses to do anything at all to fix the SUV or make this right in anyway shape or form. This is used car fraud as it's clearly stated by law.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

I recently purchased a used car from there. When making...

By zeldamoney on 1/16/2014 at 2:30 AM. Helped by Joe Ellis.

I recently purchased a used car from there. When making the deal we came to an agreement of a price. When I was filling out the paperwork before it got to the actual price the man started talking about the warranty. And there was a problem that we were discussing with warranty so I really wasn't paying attention to the price. Now that was my fault because I later noticed that they had over charged me by $1000. The first time I asked about this their response was "You signed the papers" from one man and the other guy kept telling me I didn't pay that much and i told him yes I did. The second time I called the corperate office and then the guy from Searcy called me back and told me that they would give me $60 which was the overage on my taxes. The third time I called the general manager and he said they gave me $60 and that he didn't want to cheat his employees so he would have to talk to him. When I went up there they went over the sale purchase again and they had the guy that sold me the car tell me what he had done. The price that was first quoted to me was the finance price not the sale price so they took my downpayment and added it to the finance price which gives you the what you actually paid for the car. Then he looked at me and said "i didn't tell you because I thought you knew". Well everyone I have talked to has said they never heard of that. I always that a downpayment made a price go down. So if you do business with them tell them your downpayment is $20. And read everything. I am currently filing a complaint with the Better Business Bureau and also with the Attorney General. And I am going to call complain until someone listens. Thank you.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

I know I'm not here to have a bash the dealer session,...

By 6cam9aro on 3/23/2012 at 6:14 PM. Helped by unknown.

I know I'm not here to have a bash the dealer session, but let me tell you what happened. I had started comparing the new CTS on the internet and had been put in contact with a young man. While he seemed to be nice enough over a few emails we set a time to come see the new cars. when we first got to the dealership we walked around and looked at several...CTS & even SRX's. there doors were open so we even sit in them. As for the cars WOW!! but after all they are Cadillac's. Now here is where things go BAD after spending a Good 30 to 45 minutes on the lot we walked back to our car which was parked just outside the dealerships front door. I walked past our car and the wife asked where I was going? Duh I drove up here from Jacksonville to see about a new Cadillac. Not until I went to look for a CTS information pamplet did we get asked if anyone was helping us. I gave them the young mans name I had been talking to, but he was busy. I understand people get busy so no problems yet! the next person we meet without even a hand shake asks us if we had seen the cars yet? We do find the time between the gum popping and lip smacking to take a test drive. CTS is a wonderful car. when we get back to the dealership some, not all our questions are met with almost blank stares. We go in and start the numbers game! We are literally handed off , back and forth between the salesman and sales-manager. Don't forget the gum!! We have been at this dealer for over an hour and still don't know any moe then when we started. Having done some internet shopping I ask about any incentives and was told immediately Cadillac did not give incentives, so they could get us in a 2011 cheaper. Sounds good ! wrong! the one they could they could work the best deal on was a demo. OK Low miles equals lower payment right! wrong!! $800+ and noway for 72 months. In an overall review of this dealership I would have to say very unprofessional!! Do yourself a favor don't waste your time on a dealership that will make you feel like you are there for them. I will say with all the time spent on the web and in person I did not do anything but waste time at the ORR dealership in Searcy. Do what I did and go to PARKER where you are treated with respect and made to feel welcome!!! Bottom line buy from Parker!!!!!!!!!!!!!

I would not recommend this dealer.