Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY EASY

By fivecard on 5/9/2017 at 2:17 PM. Helped by HAYES.

FOUND THE USED CAR I WANTED AND IT WENT SMOOTH AND GOT PAYMENT I COULD AFFORD. THE FINANCE DEPARTMENT WAS VERY SIMPLE AND SHOWED ME EVERYTHING I WAS SIGNING AND MADE SURE I KNEW WHAT WAS GOING ON

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad experience

By no89er on 4/29/2016 at 6:17 PM. Helped by service manager would have to recover my notes to list name...

i took my Honda odyssey to orr in hot springs with an emission system problem, advised that I caused the problem by "overfilling the gas tank" I know better but accepted the quote of a little over 700.00 to fix the evap canister and pump....my son picked the van up and paid approximately more than 100.00 more than quotation......I live 80 miles from dealer and when my son got home the check engine light was on......I emailed them about this with no response.....after contacting service manager I was told to bring the van back at my expense which involved a 320 mile total roundtrip to bring van with an additional vehicle to bring me back home....I took to my local mechanic and we put on rack and the large hose to the evap canister was left off...we put it back on and called the service rep and was told to let the local mechanic reset the check engine light....I eventually got the car fixed with additional expense and no help from orr....the bottom line is do not accept a verbal quote and also ask for a written warranty for their work (they do not warranty their work, labor or parts...this written non warranty is on their invoice....I found later that this was not their first "rodeo" beware!

I would not recommend this dealer.