Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feel like family

By Lion77 on 7/16/2018 at 11:48 AM. Helped by I am not good with names but the whole staff were nice.

When I went to the Searcy Orr dealership to get a Rav-4 the staff and managers went out of their way to make us feel like part of the family and took care of all our needs and we are very happy with our choice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Chris on 6/5/2017 at 6:46 PM. Helped by Don Bratcher.

It'd been 17 years since I bought a truck and it was time.  Did my research and was drawn to the Tacoma.  I absolutely despise dealerships.  I called 3 dealerships to ask questions about the Tacoma.  2 salesman could not answer my questions and the 3rd one didn't want to.  Then I called Orr Toyota in Searcy.  A man named Don Bratcher answered the phone and we hit it off immediately.  Don's been with Toyota for years and it absolutely showed.  He answered all of my questions and ones that I would have never thought to ask.  He was the only guy that didn't put the sales pressure on me and call me back incessantly as the others did.  I went in to see Don a few days later and bought a new Tacoma from him.  If you are looking for a new vehicle, go talk with Don Bratcher at Orr Toyota in Searcy.....you WILL NOT be dissapointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rav 4

By Fananda1960 on 6/4/2017 at 3:20 AM. Helped by Mr Don Bratcher was a pleasure to work with in buying car.

We had a great experience in buying a new car. Salesman Don Bratcher made the day by being a downhome kinda guy to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accidentally bought 2 cars.

By Msimpson4328 on 6/1/2017 at 8:55 PM. Helped by Ricky Watkins.

Came here to look into pricing of a 2017 dodge challenger. Left with it, and a 2017 Camry for my wife. My salesman Ricky Watkins was able to bring the price on the Challenger down by $6500 and paid off my former ride. For the wife she was able to trade in her 2013 for the 2017 for barely any additional payment. Absolutely recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great salesman

By richard68 on 6/1/2017 at 3:50 PM. Helped by Clifford Humes.

I bought a tundra and its great. Love the truck and the dealership.very friendly The salesman i had was friendly butnot pushy. Thats why he got my business. No pressure is the ony way to sell me anything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Orr Toyota

By TrevorRayburn12 on 5/31/2017 at 5:06 PM. Helped by Jacob lively.

this is a great business, I reccomend it to everyone!! If your ever trying to buy a vehicle this is the place to go! Orr Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Car shopping

By Beverly on 5/31/2017 at 4:37 PM. Helped by Brad.

My experience with Orr Toyota in Searcy was great! All sales ppl & Mgrs were very friendly & helpful!!! I will be referring all my friends/family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was excellent

By griffin.seaman13 on 5/31/2017 at 8:26 PM. Helped by Jacob Lively.

I went in there to look for a new car because my lease is ending soon and I had a very helpful young man named Jacob help me out. Although I did not get a new car that day, I will most definitely be back to see him again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Killin it

By Hamby on 5/31/2017 at 6:21 PM. Helped by John Berkhiemer, Jacob Lively.

Whenever my family buys a car, we go to Orr. The guy who sold me my car has since quit since then, but the staff at Orr continues to amaze me with their helping hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I feel safe &not stressed. Been a customer 4yrs,2cars

By Mrs.covey ,happy camper on 5/31/2017 at 6:17 PM. Helped by Don bratcher.

I really liked the way we weren't pressured into anything with my sons truck we were just in and out & happy campers .i hate the hounding stuf and don did what he said he was gona do on the phone ,it didn't change once we got over there and that means a lot ! That was my main thing it didn't change once we got there!!! It was honest,friendly,fair,quick,no stress,no hastle!!! I give a very good review will only deal with them from now on !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch!

By Big John on 5/31/2017 at 5:36 PM. Helped by Brad.

I dealt with a salesman John and a Sales Manager Brad. My wife was torn between 2 4Runners but the main issue was price. The salesman went talked to Brad and he came and sat down with us and gave us the deal of the century on the more expensive one. Awesome Guys!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Being lied too.information was changed

By William collins on 2/3/2017 at 3:42 AM. Helped by Greg.

At Orr Toyota in Searcy the salesman Named Greg filled out my application For a loan.I had a cosigner.he told me That I didn't need a down payment if the Loan went thru.then I was informed the Loan went thru.but that they the loan department wanted a thousand dollars. Down on the loan.so chose to go else Where and see if I could get the loan Somewhere so I could pay cash for the Car..state farm called Greg at Orr Toyota so he could fax them them information about my cosigner . Well I was turned down at state farm. Also at another dealership I was turned Down. Come to find out information About my cosigner had been changed. Said it turned down ,(loan) because i Of wrong social security number. Concerning my cosigner. Well how Did it pass at Orr Toyota (loan) if information was not correct.. Because he changed the info on The cosigner sheet he faxed to State Farm.the loan department passed At Orr Toyota according to Greg. Well I'm going to go on facebook Also go to the newspaper and let Everyone know how I lied to.and How he sabotaged my other loan Attempts by changing info on that Fax.unless someone tells me why I Was treated this way.gonna have to Call a lawyer and talk to him with My witness and c what he thinks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor Service

By chrisklr on 12/1/2016 at 10:57 PM. Helped by Judd Kersey.

Experienced a very rude service manager named Judd Kersey. I have been a customer since 2006, but not anymore. I have not had a problem until this last incident, but when you call a customer a liar, that is when I move my business else where.

I would not recommend this dealer.