Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

BUYER BEWARE

By Tp1 on 5/24/2019 at 8:44 PM.

BUYER BEWARE!!! GET EVERYTHING THEY OFFER IN WRITING!! Look very carefully at the car you're buying and every piece of paper. They quote one number verbally then put a higher number on paper. They promised to fix a scratch on the bumper BEFORE I signed. When it turned out it would need to be replaced at a high cost (not buffed out for lrless than $100), they refuse to do anything, it's my problem now. NOT how they acted before I signed.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing experience

By Jeaniebean0488 on 3/14/2019 at 9:46 PM. Helped by Nick Cutlip.

I worked with Nick Cutlip after bankruptcy. He was very honest and upfront. Made the buying experience very easy and understandable. I was put into a vehicle that met my families need and was even given an Uber to get to the dealership! Now finance does take time to get through but all and all it was worth every minute i spent there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An epic experience

By Tanisha Williams on 12/27/2018 at 3:10 AM.

I needed a car because I was tired of paying these rental fees I remembered that I had a friend in the car business by the name of Howard Embden and I decided to give him a visit. He took excellent care of me and gave me the exactly the vehicle that I've been wanting I'm now a proud owner have a 2015 Chevy Traverse. thank you Howard you're the best

I would recommend this dealer.

Overall Rating

3.6  

2   Customer Service
5   Friendliness
5   Overall Experience
5   Price
1   Quality of Work

Not happy at all with the maitinance of vehicle

By Johnson7* on 12/11/2018 at 8:35 PM. Helped by Derrick Moore Jermy Smith.

Hadn't had the car 2months had to have battery replaced had to get wheel alignment and change break pads in the front of the vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A hard nut to crack

By Lynette Hawkins on 12/9/2018 at 1:49 AM.

I came to Ourisman Mitsubishi and Used Cars Just to look at some cars I met Howard Embden and he put me to through the credit credit process. Howard is a very good salesman because I’m a very hard nut to crack He took care of my needs and put me in a car I love. I am now the proud owner of a 2017 Nissan Ultima V6 thanks Howard I definitely recommend Howard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m very happy

By Mackenzie vilain on 12/6/2018 at 8:24 PM.

When I came here to Ourisman Mitsubishi I didn’t know what to do about a car and I came and I met Howard Embden and he was great he went through everything with me and he gave me a special deal I am very happy with my purchase I am now a proud owner of a 2018 Mitsubishi Eclipse

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional service I woke up this morning looking to get s

By John Rissa on 11/17/2018 at 10:00 PM.

I woke up this morning looking to get some tires for my 2015 Chevy Silverado I came by Ourisman Mitsubishi and Used Cars Howard Embden came out to greet me and we talked and I ended up purchasing a 2018 Mitsubishi Outlander GT I had a really good experience and I’ve got a really good price. Howard was very courteous and Polite Iam a proud owner of a 2018 Mitsubishi Outlander GT

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Buyer beware!

By My66 on 11/13/2018 at 2:04 AM. Helped by Sarah Martin.

I found a vehicle online I was interested in so I negotiated with the internet sales manager. I would pay the advertised price with NO dealer or additional fees except tax, tag, and title. I was working out of town so my wife went to get the vehicle. 2 weeks later i’m home looking at the papers and see we were charged a $300 dealer fee which I was promised would not be charged. After messaging and phoning I may as well have been talking to the wall. Very crooked and dishonest dealership, BUYER BEWARE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By IMian on 10/29/2018 at 11:38 PM.

Great friendly service and very cooperative staff, especially Howard Embden! I am very happy and glad that I came to this dealership. My experience has been nothing except receiving amazing service and would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A happy customer

By Sherri Jenkins on 10/18/2018 at 7:04 PM.

I enjoyed my experience at Ourisman Mitsubishi The customer service was amazing I purchased a car from Howard Embden in the past and I returned to purchase another And I left out with a 2019 Mitsubishi Outlander I am truly happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Earl Day on 10/14/2018 at 1:46 AM.

I came to Ourisman mitsubishi to work with Howard Embden I have known him for a very long time he is very good and honest man very Trustworthy Knowledgeable And courteous. I saw the Eclipse Cross and fell in love with it. Howard gave me a great deal I'm very happy now I'm a proud owner of a 2018 Eclipse Cross

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

enlightening experience

By David Battle on 10/9/2018 at 11:20 PM.

I woke up one morning and looked at my Mitsubishi outlander sport and decided I wanted A Nother vehicle so I decided to go down to Ourisman Mitsubishi. I met with Howard and he showed me the all new Mitsubishi eclipse cross when I saw the features of this SUV I was flabbergasted I truly appreciate the staff and the way I was treated I am now an owner of a 2018 Eclipse Cross

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Belinda Coleman on 10/6/2018 at 11:03 PM.

I came to Ourisman Mitsubishi to just to get an oil change I met Howard Embden and he showed me this beautiful Mercedes Benz which I fell in love with and he gave me a great deal on the car I love the dealership and I love the way the staff treats me here now I’m a proud owner of a E350 Mercedes Benz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Car Purchase

By Ea3w on 10/4/2018 at 4:33 PM.

My Wife and I had a great experience when we purchased our 2018 Mitsubishi Outlander Sport. Thumbs up to our sales Rep. Thanks Ourisman Mitsubishi of Marlow Heights.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miracle workers

By OCTAVIA DREWERY on 9/30/2018 at 2:34 AM.

I came for the dealership not expecting to get a car at the already being turned out at another dealership I met Howard Embden and Philip and they actually made my dreams come true they were able to put me in a brand new 2018 mitsubishi Outlander sport I'm truly happy thanks for everything and I would definitely see your guys again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome awesome awesome

By Sydaboo on 9/20/2018 at 6:24 PM.

I was desperately in need of a vehicle and decided to check out the inventory before heading to my initial destination. Upon arrival I met HOWARD EMBDEN!! From the moment i arrived he was super helpful. He def made my experience a great one! He is like the uncle i never had. Thanks a bunch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Christian belt on 9/20/2018 at 6:25 PM.

I had a awesome experience with Howard Embden. He was very understanding and helpful towards the things I was were looking for. I couldn’t have had a better salesman .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service !!

By Blessed07 on 9/19/2018 at 12:22 AM.

After numerous denials, I stopped by Mitsubishi of marlow heights as my last resort. After speaking with Mr. Embden and Mr. Woodruff and explaining to them what my situation was ; I was not only comfortable with my choice but with both of their experience I felt assured that I was making a right decision. Both Mr. Embden and Mr. Woodruff were very professional, kind, and understanding!! I’d highly recommend Mitsubishi of Marlow Heights to anyone looking for a vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Tesha Samuels on 9/14/2018 at 2:01 AM.

I came to Ourisman Mitsubishi just to look at a car and I met Howard Embden was very patient with us he did not push us I initially came here to buy a used Traverse but then Howard showed me the benefits of The Outlander Sport and now I'm a proud owner of a 2018 Outlander Sport I will definitely buy a car from him again in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buena esperiencia

By Margarita younger on 9/8/2018 at 9:35 PM.

Estoy súper contenta con el servicio que nos brindo , buen servicio , nos explico detalladamente el proceso sobre el vehículo . Las las opciones nos ayudo a que el proceso se las corto

I would recommend this dealer.