Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car-buying experience

By connie.jun on 9/21/2018 at 12:26 AM.

I was a bit apprehensive to buy a new car but Mr. Mfon was very helpful and he explained everything very clearly. He was very patient and answered all our questions. Mr. Mfon exemplifies a great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jimmie Powell my dealer

By Judy on 9/13/2018 at 12:47 PM. Helped by I do not see Jimmie Powell on your list..

Jimmie Powell was just so very great, nice, excellent and would answer any question I ask him. Even if it was the same question over again. He explained everything to me about the Honda CRV LX that I want to know and didn't know. He was just so wonderful. I brought my car on friday 9/7/18, talk to him a whole lot about the car, sat is the car with me and explained so much. Then I went back saturday because I guess I was excited about getting the car friday that I needed to go over it again. I'm the kind of person who need to show me about the car then read a book. Any way he was just so patient with me you just couldn't believe. I sold my old car at carmax so there for he pick me up at carmax then back to Honda. Well anyway I finally got the check from carmax and then I ask Jimmie again other, more of the same things about the Honda, because I wasn't sure about the car again. Like I say Jimmie had the patience of "JOB" the story in the Bible. He was just excellent. I would recommend Jimmie Powell to anyone. He knows his job excellent. Oh by the way the minute I walk into the door Jimmie Powell was there introducing himself to me, greeting me so kindly. He was just awesome, so kind, nice, patience with me, because I saw him Friday, Saturday, Monday, (long story about that) but he was just a wonderful person. My name is Judy Bullock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Tiwa546 on 9/10/2018 at 10:54 PM.

Mr. Mfon is the epitome of excellent customer service. You won't find a more patient, diligent, warm, knowledgeable, and friendly salesman at any other dealership. He took his time and and got me the best deal on a new car despite my roadblocks. If you're looking for a salesman to make a way out of no way Mr. Mfon is your man AND he managed to get me an extended 3 yr warranty for the price I wanted to pay monthly! Amazing Customer Service!!! I will definitely be coming back to Oursman Honda and Mr. Mfon for all my vehicle necessities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By Megan25 on 9/10/2018 at 8:56 PM.

First time buying a car and was a great experience because of my salesperson! Highly recommend! Jim was fantastic to work with. Love my Honda !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service Excellence

By Brian J on 9/10/2018 at 7:19 PM.

From the time I walked in the door to purchase my Civic each person I came in contact with worked hard to make me feel like I was the most important person in the room. I'm now here today having my service done and it's the same as before. My salesman Jim P still remembered my name and I find that impressive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By 061014Cw on 9/10/2018 at 2:41 PM.

I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my financing quickly, ultimately it was a quick and painless dealership experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mfon Mfon is GREAT!

By Kb on 9/8/2018 at 7:22 PM. Helped by Brittany Parthemore.

My salesmen Mfon Mfon was GREAT! Very professional and polite. Brittany was awesome as well. Overall, great people. Would recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Expectations

By ryan g on 9/7/2018 at 4:08 PM.

I came to this dealership fully expecting to just gather some info. Fortunately, the gentleman at the front desk set me up with Jim in the sales department. Jim was beyond professional and more importantly honest. This was my first time buying a brand new car and I was intimidated walking in, after a short time with Jim that went away. They went above and beyond working with what car I wanted and my finances so that I could drive away with that car the same day. Obviously I got the car and was thrilled. Once the papers were signed Jim did not go on with his day, but sat in the car with me until I had a perfect understanding of all the features and ins and outs of the car. He even tested me to be sure. I highly recommend this dealership, but I encourage you even more to go see Jim. You will be more than happy with your experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By jtchoi on 9/6/2018 at 1:03 PM.

Mfon Mfon was very helpful getting my mom a new car. Great experience. The other people working there that evening were all very friendly too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good overall experience

By nnnnnn on 8/31/2018 at 1:10 AM.

Bought a new car. Pretty good service. Happy. Had all my needs satisfied and got some discounts as well. My salesman was a great person.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Excellent Service

By DaCho on 9/1/2018 at 10:47 PM.

Mr. Mfon Mfon was outstanding. He treated us like family, was very supportive and answered all the questions we had to our satisfaction- he was just great!. All the other staff that assisted us was also very friendly and knowledgeable. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By MarianA on 9/1/2018 at 12:59 AM.

This was my first time buying a car. I was very nervous but working with Mfon made it fun and easier to deal with. Even though I didn't purchase the car I originally wanted because it couldn't be found anywhere, he was able to get me something close and at a price that was reasonable. I'm glad my first buying experience was with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, excellent service, good experience'

By Joshlyn58 on 8/31/2018 at 3:48 AM. Helped by William CJ Clyburn, Carla Watkowski.

I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must say that I owe it to the wonderful team of the Laurel Honda 3371 Laurel Fort Meade Road. MD. I must say It started with Jimmie Powell when I though I could not afford a brand new vehicle. Jimmie took the time to give me all of my options and was never pushy.I feel like Family every time I visit. I can call him anytime to get advice and he is always full of information to solve my issues. For services CJ is so helpful he always take the time to make sure I knew how everything work like a brother would great customer service. Carla took care of me on my last visit and she really looked out for me specially helping when the van took me to the mall while my car was being service “ Just Awesome! ” Great people to deal with.My experience with Honda is nothing but excellent and I will always recommend them to any potential buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 1st Car Buying Experience

By CivicSI on 8/31/2018 at 3:46 AM.

Getting my 1st brand new car with Elliot and Jimmie was an experience I am extremely elated with. Being that this is my first time purchasing a vehicle, you can imagine some of the advice I received: "Don't smile", "Stick to your price!", "Don't get bamboozled into paying too much money!". I admit, I was a little nervous and definitely on guard. Fortunately, my experience was one I can not stop blabbing about! Elliot and Jimmie did a wonderful job with being quick, prepared, patient, and hospitable. If you're in the market for a new car, you will not be disappointed at Ourisman Honda. When you speak with Elliot, don't forget to ask for Jimmie!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership good experience

By HatchbackSport on 8/30/2018 at 9:09 PM. Helped by Manager and finance guy.

Brandon was very polite and patient big thanks to him for helping me in this process. The whole experience was very quick and straight forward. Pleasure doing business with you guys ! Would recommend as they cut straight to the chase literally bought my car within 48 hours

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sam and Brenda Wiggins (correction)

By Sam and Brenda Wiggins on 8/30/2018 at 1:14 PM.

Please correct our experience to reflect Jimmie Powell great service. This is a correction because we noticed it was given to the wrong Jimmie. Please forward this to upper management for correction. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy process. Got exactly what I wanted

By Jamieritto1 on 8/30/2018 at 3:56 AM.

Ramon was so easy to work with. Ihe had everything ready for me when I can in. I got the ex’act car I wanted at a fair price. He answered all my questions, and didn’t waste my time like other dealers I have been to. He even showed all the cool electronics in my new CRV. Would definitely recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car purchase

By Alexis Thompson on 8/29/2018 at 10:02 PM.

I had a great experience with James Jones. He was friendly and helpful. He was straightforward and skipped the haggling game. He worked to find a deal that would be fair to both parties and leave both parties satisfied. James made the car purchasing process go much more smoothly than most people experience when buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase.

By Big jim on 8/28/2018 at 12:47 AM.

My time is very prescious to me. I never have enough. The deal went smoothly. We had discussed things via email and they gave me the deal we had arranged with a couple extras to boot. They gave me a very fair trade in on my old Honda also. Mfon was very pleasant to work with. He kept me informed of everything that was going on while I waited. He arranged all of my papers when I was leaving and ensured I knew what I needed to do with my old tags. I will definately be doing business there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Young6331 on 8/27/2018 at 2:21 PM.

I had a very good experience with my purchase. With sales man whose name is Mr. Mfon is a outstanding sales manner ship. He is the best man to deal with for buying new car.

I would recommend this dealer.