Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another win win at Ourisman!

By doxie321 on 6/15/2018 at 1:31 PM.

We've had over 25 years of purchasing from Ourisman Honda, Laurel, and three of our vehicles have come from them. Meeting and working with Mr Mfon was an extremely pleasant and fun experience. Cordial, courteous, patient and knowledgeable, he was so helpful in narrowing down my wide range of nonfocus and choice of vehicle easily and quickly and with humor. He made the ordeal of buying a car stress free and fun. I would personally recommend anyone interested in a Honda vehicle seek out Mr Mfon at Ourisman Honda for a professional no-hassle buying experience. Management is fortunate in having someone of his caliber on their sales staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great people and a great deal

By Wonderllama on 6/10/2018 at 1:32 AM.

Mr. Moon was very helpful and did not pressure us. He was thorough and honest. Jennifer in financing made that part of car buying you dread the most into a pleasant chat with the business conducted almost painlessly and very clearly. I have no idea about the rest of the personnel but I can tell you: go to Ourisman in Laurel and ask for Mr Emfon and Jennifer. We were also pleased to notice there are car saleswomen. Good job, Ourisman Laurel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Make sure you buy your next car here!

By Goldsr1101 on 6/9/2018 at 12:18 PM.

This isn’t like most typical car dealerships! The guys here were amazing and made sure to go the extra mile with everything. They treated us like family even while our impatient toddler was running around like a maniac! They were very knowledgeable, patient, thorough and personal. Big thank you to Goldie and Isaac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from initial email to purchase

By JJ2019 on 6/1/2018 at 2:45 AM. Helped by Erica.

I had great experience from the moment I contacted them via email until they handed me the keys to my new vehicle. Mr. Anthony Davenport did a tremendous job at walking me to the process and Bobby was very aggressive with the pricing offer and follow-up. I recommend you give them a chance during your next vehicle search.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By sma21144 on 5/29/2018 at 1:44 PM.

As the owner of my third (Ourisman) Honda, I have to say, the service received at Ourisman Laurel has always been wonderful. I knew exactly where I wanted to go for my new car. Thanks to Rob Mil, I had very little hassle of selecting and buying, having worked with him since my first Honda in 2010. He was aware I knew exactly what I wanted from the moment I walked in. A thank you as well, to Ramon Hart, the tech guru who went over all the fancy new gadgets. As always, it was a pleasure to end the experience with Joe Razulzad, in Finance, who'd recognized me, even though my last purchase was in 2012 (Honda #2). Financing is for certain the least favorite part of car-buying, yet Joe somehow makes it less loathsome. Thanks again to team Rob-Ramon-Joe!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Ourisman Honda was a great experience.

By hjg21045 on 5/28/2018 at 10:29 PM.

James Jones, of Ourisman Honda, was the most professional car salesman that I have ever encountered. He explained every option available, color choices, model years available, and the range of prices. I ended up with a beautiful Honda, My distaste of car shopping has come to an end. I, highly, recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very happy

By Fam on 5/28/2018 at 8:07 PM.

He was very helpful. I will recommend him to my friends and family. The experience was great with my car search. The children and my wife were happy and enjoyed the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New CRV

By New CRV on 5/26/2018 at 2:38 PM.

I came in to have my 2013 Honda CR-V serviced. My son in law showed me a new CR-V and I fell in love. The staff at Ourisman Honda of Laurel are so pleasant and easy to work with. Of course I have to take my hat off to my son in law who went above and beyond to ensure that I was well taken care of throughout the whole process. I couldn’t be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand new CR-V purchase

By buyer2018 on 5/23/2018 at 10:34 PM.

Anthony Davenport was incredibly knowledgeable about all of the features of the vehicle, and incredibly patient in explaining how to use all of them for us. He provided a wealth of information on not only the Honda, but also the Mazda we were considering from a different dealership! He was incredibly honest and secured a deal for us well below MSRP. I would highly recommend this dealership and Anthony to any interested buyer. Brian took the time to explain all of the add-ons for purchase to us as well as gave an honest assessment of which we really needed given our insurance and already included options as first time buyers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda cive type R!!!

By Amilcarsanchez on 5/19/2018 at 8:08 PM.

Amazing customer service. Big upgrade from a slow acura ilx to type r. could not believe it. Love the type R!! Thank you for everything!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Mj on 5/19/2018 at 5:38 PM.

We had a wonderful experience finding a new car and pick the perfect one! Very helpful employees!! Will recommend this service to anyone in the area!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Happy Mom Here on 5/17/2018 at 12:51 AM.

Brandon gave the kind of customer service that I expect when I need a product.He was extremely helpful, respectful and professional. I will recommend him to anyone I know who needs a vehicle .I will come back to your dealership because of him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An easy going, comforting experience

By Kollardgeraz90 on 5/17/2018 at 12:40 AM.

Brandon was very helpful and accomadaring. After attentively listening to our needs he was able to help us into a vehicle very quickly. Brandon made the experience of purchasing a vehicle stress-free and provided excellent service above and beyond what was expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made the right choice!

By hillary6741 on 5/14/2018 at 7:36 PM.

Brandon Jester was very helpful when deciding to buy a new car, and I am pleased with my recent purchase of a CR-V. He answered all our questions, and more. He was patient while we test drove several cars and we never felt pressured. Best car buying experience I've ever had....Thank you, Brandon!

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Didn't do what we asked

By TWRX on 5/13/2018 at 12:12 AM. Helped by Sabrina Jones.

We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want to pay for them to change the air filter, so I specifically specified B1 and B3 service. I verified by both the confirmation and reminder emails that only what we wanted was to be performed. My wife dropped the car off and they upsold her on the filter change that I had explicitly excluded and it was obvious from the writeup that we didn't want it. While it is partly my fault for not re-iterating to my wife I didn't want the filters changed, it was obvious from our appointment request that I didn't want the filter change. I contacted the service manager afterwards and was assured that the service advisor would contact me in one business day. One week later, I've had to contact the service manager again with the same assurance the advisor would contact me again and still nothing from the service advisor. I will not be back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Amazing

By A. Sacchino on 5/11/2018 at 3:33 AM. Helped by Ryan S..

Everyone I encountered throughout the process of purchasing my newest Honda vehicle, was an absolute pleasure to work with. There were no sleazy vibes or long drawn out sales tactics, just upfront honesty and integrity. A happy customer is the direct result of a delightful experience. Thanks Ourisman Honda of Laurel for selecting individuals with great character, like Brandon, Ryan, Elliott and Jennifer, to be the face of your establishment. These four alone could be the crux of continued patronization. A. Sacchino

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and Knowledgeable

By selhini on 5/11/2018 at 1:20 AM. Helped by Blair Taylor.

Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for our needs simple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Krbp on 5/10/2018 at 12:46 PM.

Ramon was extremely knowledgeable and helpful during the car buying process and made everything as clear and easy as possible. I wouldn't hesitate to recommend Ramon to help in purchasing a vehicle.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Great Customer Service

By Patfam31393 on 5/10/2018 at 6:49 AM. Helped by Erica.

Mfon was the best! He went the extra mile to allow us the opportunity to purchase our new vehicle for our growing family without being pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

Ramon Hart

By Lease4N on 5/9/2018 at 11:17 PM.

Mr. Hart was very professional & knowledgable. He listened to what I was asking for and answered all of my questions. He was helpful without being pushy. This was a first time lease experience for me & Ramon was very helpful.

I would recommend this dealer.