Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New car

By Peaches22 on 5/29/2017 at 3:11 AM. Helped by Lamar.

Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful Experience at Ourisman Mitsubishi, Marlo Heights, MD

By GoodBusiness84 on 1/11/2017 at 4:20 AM. Helped by Patricia Lee.

I was in the market for a seven passenger fuel efficient vehicle to replace an aging minivan we own. I posted a text message from Ourisman Mitsubishi's website for the out the door price for a particular new 2016 Outlander SEL. Patricia Lee called me and later emailed me the out the door price. I emailed couple of days before that I would like to visit for potentially buying a Mitsubishi Outlander - Patricia did not reply back. I called and left a voicemail message couple of hours before going there - again no response. I find it to be unprofessional and disrespectful. The location was convenient. When my wife and I arrived, a salesperson greeted us and led us to Patricia. She offered us seats. She also offered us tea which we declined. The car for which we had the out the door price was not available. Patricia tried to sell us a lower trim Outlander for that price. Then she tried to sell a 1,500 mileage Outlander that was returned back by a customer. At home, I printed out and jot down some notes for myself about car, dealership, and my specific insurance information and brought that along to the dealership. Patricia seized my notes and never returned it. Patricia showed us couple of new 2016 Outlander SEL that were listed on their website for relatively low prices. The real prices were a lot more higher. She agreed the internet prices are teaser prices that reflects incentives that not all customers will qualify for and there are additional hidden fees. She was not able to bring over a new car to show us because the battery was dead. Patricia appeared annoyed when my wife and I were walking around an Outlander to confirm there were nothing wrong with the exterior. She seemed annoyed when we did not show any interest in the 1,5000 mileage car - she was asking annoyingly why 1,5000 miles matter. My wife and I spent more than two hours there ( mostly waiting for information and for the car to be brought for our viewing ). I have visited many dealers and bought a few cars for my extended family during last twenty five years and this is the first time the sales manager did not say hello or otherwise get involved in any discussions or negotiations even though it is a very small dealership and he did not appear to be busy. Patricia started rushing to make us leave around 6 pm for some reason even though we were very serious about buying. May be she was trying to leave for taking care of some personal things? What she could have done is to transfer us to another sales person since there were a few other sales persons available and there were at least 3 hours left before the dealership closes at 9 pm. Patricia appeared annoyed when I asked to give us a breakdown of the "final" price. She told us the sales manager will come over and give us the break down of the price - but he never came. Little later, when I asked if I can offer a price she refused and shook hands and said good bye. As mentioned earlier, the sales manager never said hello or intervened. I strongly discourage anyone from buying or even visiting this dealership. I contacted general manager Kenny Powers about this but did not get any response from him. I contacted Mitsubishi USA but did not get a satisfactory response from them.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying Process

By jahsoul50 on 11/30/2016 at 12:10 AM. Helped by Nick Cutlip.

The buying process and experience was relaxed and forthright! I was quite fearful of the whole car buying "ordeal ". However, Nick Cutlip made the process seamless. I've been through a bit personally..to say the least. His letter and my phone calls proved to be a great decision. I'm so thankful for the team in Laurel,MD!! In his grace....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle

By thezap on 11/29/2016 at 12:59 PM. Helped by Nick Cutlip Sr.

I was received by the vender Nick Cutlip who is one the best salesman I've come in contact with. He not only treated me fair he was able to get me a fair price and his knowledge was outstanding. I would recommend him to anyone .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership.Very Professional staff.

By cargal.neicy52 on 11/8/2016 at 3:25 AM. Helped by Nick Cutlip.

Nick Cutlip is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Starting over

By Bluologist on 9/16/2016 at 1:30 AM. Helped by Nick Cutlip.

Just coming out of a bankruptcy after a bad divorce I knew that trying to get back on my feet was going to be hard. I knew I was going to lose my car so I was willing to take anything I can get. I received a brochure from ourisman and I held on to it for some reason. All the other flyers I got relating to the same thing I threw them away. Not only did I walk away with a new car but mr nick Cutlip was skilled in bankruptcy and knew how to work with finance Lenders. I am riding in a great SUV, paying less than my previous car! I couldn't be more happier!

I would recommend this dealer.