Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

thieves/ scam artists

By ckeller/neely on 9/4/2019 at 4:42 PM. Helped by tyler? i think.

update: August 2019, made an appt online, they lost appt despite showing them my email and text. i took my car for inspection and emissions. it failed inspection since i had my brake caliper redone at another mechanic and it was leaking brake fluid, i also needed a side marker bulb. they told me i needed a new caliper (mind you it is new) they said 480.00 and they can order it tomorrow. i declined. i took it back to where i had it fixed since the work was guarenteed. nothing was wrong with the caliper the nut near the line needed to be tightened a quarter of a turn. no leak anymore. caliper is good. they tried to rip me off on purpose. i bought my car here when a friend worked here. this place has gone so down hill since he left they actually tried to steal 480.00 from me! i will never step foot in this place again, thieves! wonder if they even planned on replacing it or just saying they did and charging me for it. my car passed inspection elsewhere after the bolt was tightened! you should be ashamed! crooks! my Outten review through GM! do not ever go there not to mention he whipped around in my car like he stole it, my husband almost told him about himself! he was livid!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good People in the Service Dept.

By cm00 on 5/20/2019 at 2:45 PM. Helped by Scott, Tyler & Service Manager.

My Aunt who has Alzheimer's got her vehicle towed by AAA to Outten because she lost her purse (keys, wallet everything) I tried getting AAA to tow the vehicle back to her house because we couldn't find her purse or spare keys but they refused because my aunt did not have her ID. Outten was patient and understanding of this odd situation. We finally found the purse 5 days later and went to pick up the vehicle. Outten could have charged my aunt a storage fee for those 5 days and they did not! Both service advisers Scott, & Tyler and the service manager were all helpful. Thank You all so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our sales representatives did a great job.

By Catbill19 on 12/9/2018 at 9:54 PM. Helped by Frank Heater.

Our sales representative did a great job to maske our deal happen and get our additional trailer add-on work Don's on the new vehicle h the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful and easy

By Engaurora on 11/9/2018 at 7:37 PM. Helped by Frank.

It was the most satisfying buying a car experience. They made the whole buying process easy. They offer the best discounts in the whole lehigh valley area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No comment

By Dagetz on 10/31/2018 at 5:34 PM. Helped by Fred.

No comment,no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cost Effective.

By haus on 10/15/2018 at 6:49 PM. Helped by Tyler..

The recommendations were accurate and the service was well done and much appreciated. Future service needs were clearly explained and cost estimations were included. Tyler was very pleasant to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No problems

By Dan stover on 10/12/2018 at 11:28 PM. Helped by Ron Peters.

Came in for an inspection and oil change. Was in and out in about an hour. No issues and comfortable lounge. Everyone seemed to be friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Irishguy on 10/12/2018 at 9:27 PM. Helped by Ron Peters.

The service and staff are excellent. Ron Peters is always willing to accomodate my needs. The technician explained an issue and after discussion the matter was taken care of efficiently and with reasonable cost expense. Client for over 40 years and would not consider changing. Excellent dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service team

By Ldonate on 10/3/2018 at 1:12 AM. Helped by Ron PETERS and John ( forget last name).

Ron and the rest of the service team are awesome. I love dealing with them. I’ve bought 10 cars from Outten and continue to enjoy my time in for service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mickey on 10/2/2018 at 8:23 PM. Helped by Frederick.

The service and sales were fantastic. Felt welcomed and important. Frederick in sales was so helpful and friendly. The information given made us feel very knowledgeable about the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Service department

By Chelebellx11 on 9/4/2018 at 4:55 PM. Helped by Service desk.

Service employee was friendly, knowledgeable and the service was completed in a timely manner. Whenever I have my car serviced the quality of the employees is always exceptional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on new Traverse

By MLSchutz1 on 7/27/2018 at 8:38 PM. Helped by Fred (sales).....Gary (service).

Bought a new Traverse on Friday and purchased the Clear Coat.....The Lock nut on the wheels also needed to be replaced.....Fred set up service for the following Monday @ 9:00 AM.....Upon arriving at the service department, Gary was waiting for me....He checked me in, arranged for a loaner while the work was being done, and called me as soon as the car was ready for pick up.....Gary was very friendly and professional!.....Could not be happier.........Great team at Outten!......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By MLSchutz1 on 7/20/2018 at 5:52 PM. Helped by Fred in sales, Gary in service.

Went into Outten to look at a Traverse.....Still had 4 months left on my lease....Fred greeted me, showed me a Traverse, and offered to do whatever was necessary to put me in the car I liked.....Fred was great!.....He got me a great price, paid off my remaining 4 payments on the lease on my Acadia, worked to get me the very best financing, sold me an extended warranty to cover the car for 5 years and 50,000 miles, and protected the cars interior and exterior with clear coat, all for less than the GMC dealer wanted for the sale price on an Acadia!! Fred saved me thousands of dollars on the Traverse vs an Acadia, and had me in my new car and off the lot in two hours! Great buying experience from a professional sales associate and professional dealership......Recommending Fred and Outten to everyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service team

By tomhouck on 7/9/2018 at 7:19 PM. Helped by Gary.

You folks have a great service team, I am always impressed with the friendliness and quick resolve. Gary is a great representative for you service team and very personable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesomeness!!

By Danandcyn1121 on 7/7/2018 at 5:55 PM. Helped by Russ.

Highly recommend Russ, he went above and beyond for us..very polite and helpful and we would def go to him again! Thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

knowledgeable and thorough

By lynn1942 on 6/10/2018 at 7:26 PM. Helped by Samantha.

The salesperson I dealt with, Samantha, was the best in every respect. She was extremely courteous but also knew quite well the qualities of the vehicle I was interested in. And she was very patient, willing to spend a lot of time reviewing all the features of the car until I was comfortable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly, Courteous and Timely

By Lefty on 6/5/2018 at 5:55 PM. Helped by Ron.

Always received courteous greeting and helpful insights from the desk staff; and enjoy getting my car back clean. THUMBS UP!!! Will return. Extremely convenient as I live a few blocks away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding as usual

By MR BOB on 5/13/2018 at 6:01 PM. Helped by Ron.

I have purchased several vehicles at Outten with no regrets. Ever since that I've dealt with Outten, I have never had anyone other than Outten service my vehicles. Ron has been very helpful in every way is setting up my appointments. He knows his job well. I'll miss him when he retires this year. I hope his successor has the same qualities.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change front end also alignment

By Chevytrav14 on 5/7/2018 at 12:26 PM. Helped by Ron peters.

They were friendly and the were great to let me know that it was going to take some time and they offered to take me home .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Female friendly

By ColorMeBeautiful on 4/22/2018 at 1:29 PM. Helped by Fred Rankins.

They made my visit fun and stress-free. I left with a beautiful new car. They discussed the buying and payment terms that were easy for my budget.

I would recommend this dealer.