Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fantastic experience

By Jerry on 8/15/2017 at 9:05 PM.

This is the third Jeep I purchased at Outten. On meeting with Luis Esquivel for the first time I was immediately aware of his sincere friendship attitude. Luis made it easy for me to feel comfortable and at ease on looking over the Cherokee I was checking out. He made the experience an excellent, friendly, and comforting without the high pressure salesmanship I experienced at other dealerships. Luis to me is the kind of person that the Outten Dealership can be proud of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A great buying experience

By Greg Miller on 8/15/2017 at 8:26 AM.

Came to Outten on the recommendation of others and we were certainly not disappointed. Luis was easy to work with and relate to and went above and beyond in helping us work out the details and bring everything together on the purchase of our 2017 Jeep Compass. We will recommend Luis and the dealership highly to friends and family. Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super star

By June1965 on 8/11/2017 at 11:19 PM.

Highly recommend this dealership, friendly environment Great service team , they make you feel at ease when making your decisions and most important they have your best interest at heart. Someone you can trust.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Camry to Dodge Ram

By Wayneaul on 8/8/2017 at 7:29 PM.

I would definitely recommend Outten dealerships and Luis was awesome to work will along with the rest of the finance people they will bend over backwards to get you into what you want even if you have negative equity in your present vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"From Escape to Cherokee"

By Now a Jeep Owner on 7/26/2017 at 1:07 AM.

We were no sooner out of our vehicle, Luis was out the door to greet us. He knew the features on the Cherokee and went over them with us, He also pointed out the touch screen came in 2 different sizes which we didn't know. I didn't want beige seats, I told him all the features I wanted and he found one for me with black seats with all the features I wanted. We were very happy with Luis' customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experoence

By Garivera on 7/19/2017 at 11:56 AM.

Bruno was very knowledgeable and beyond helpful when it came to finding the right car for me. He took the time to go over my options and offer me a great deal. Would definitely recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesman

By Haskerju on 7/15/2017 at 7:08 PM.

From start to finish Luis provided exceptional service while I was leasing my 2017 Jeep Grand Cherokee!! He took his time to explain all the features on the vehicle and when I picked it up he assisted with setting up UConnect with my phone. Luis was an absolute pleasure to work with and I never felt pressured by him. Thanks Luis and Outten for getting me into the car I wanted!! Justine H

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My newJeep

By Kathy on 7/15/2017 at 9:58 AM.

Love my 2017 Jeep Compass, Thank you Luis for helping to make it happen. the process of buying a car can be intimidating and Luis helped to make it all easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My Jeep experience

By Erint77 on 7/11/2017 at 10:27 PM.

After visiting Outten, Shawn Stoll and the staff at Outten put me in a 2017 Grand Cherokee Latitude edition after, many other jeep dealers in my area couldnt even come close to the deal I got. Courteous. Professional and not pushy at all. Thank you again! My friends and family will always shop at Outten in Hamburg.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Customer Service

By Renaeshuey on 7/11/2017 at 10:13 PM. Helped by Bob Flynn.

Bruno was a plesure to deal with. The staff was very friendly & helpful. The entire process was smooth. Thank you to everyone for all of your help

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salesman

By Terrence Kaufman on 7/10/2017 at 12:02 AM.

Shawn Stoll went out of his way to make sure I got the vehicle I wanted. He even stayed late and called other dealerships on his day off to locate my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Bobbob on 7/1/2017 at 2:28 AM.

Our sales person Tom did a great job deafly will come back again he went the extra mile it takes to sell a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing help

By wil465ner on 7/7/2017 at 1:22 AM.

today i took my ram in for service... oil change, check the brakes and tires. Gary made the whole thing easy, he explained every little detail and explained my options to replace worn parts. during the service while inwas in the lounge and sitting outside he came over to see if i needed anything or anything they could do to make my wait easier, he even offered to get a friver to take me for lunch. Gary is a great part of the Outten team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good experiance

By wil465ner on 7/7/2017 at 1:18 AM.

im a little late making this review but... i worked with Bruno and he got my new 2015 ram 1500 crew cab for me no problem! ive dealt with Bruno before while he helped my wife purchase her 2015 Jeep Grand Cherokee, he goes above and beyond to help! he made the whole process with both vehicles easy and was very friendly, i always refer people to go to Outten and meet Bruno.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

What happened to just being polite??

By curello1228 on 7/4/2017 at 1:49 PM. Helped by Andrew.

First let me say In the last 3 year I bought 3 cars from this dealership, over 80,000 dollars worth of vehicles. The 2013 dodge ram I had bought had a lock lug nut on each of the wheels which needs a special key to remove them, I never received the special key when I purchased the vehicle. So inspection was coming up and I needed new tires, I called the dealership for help, I talked to a fella named Andrew, to see if they were able to remove this locking lug nut for me. Andrew looked up my service records and saw I was in the year before for an inspection and told me that I HAD to have the key in order for them to pull the tires for inspection, I reiterated that I never received the key, he again told me that I HAD to have the key, insinuating that I was lying. At this point I had had enough of Andrew, treating me with disrespect, that I had asked for him to let me talk to the service Manager so I could let him know that I was being treated like crap. He then laughed at me and HUNG UP!!?? I did call back and talked to Tom, the service manager, he was very polite, we worked thru my original concern and I ended up buying my tires from him, he treated me like a customer should be treated. I can tell you if it was not for Tom you would have lost a customer for sure!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Jeep Renegade Latitude

By Tyler Hutta on 7/2/2017 at 2:26 PM.

Tom worked hard over a course of two days to make the sale work out perfectly. He kept me inform of everything that was going on and any changes. He was very knowlagable about the vehicles and their differences between the models. He sat me down when I first came in and asked me what I am looking for and what Im looming for in the vehicle itself and we looked around and found the Jeep Renegade and it has everything I wanted I am very happy of how everything turned out

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cheyenne Gerber is a must!

By kevin francis on 6/30/2017 at 4:04 AM.

Bought a jeep wrangler from Cheyenne Gerber who was amazing ,super friendly and very professional. I would definitely recommend her to anyone needing a jeep. Dealership was easy to work with and I had a blast negotiating with them. Very clean and we'll put together dealership. Cheyenne is also great with following up emails and is easy to get a hold of ,very easy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Over all fantastic experience!

By Dancinnycda on 6/27/2017 at 11:06 PM.

I bought my first brand new car from Outten 5 years ago...yesterday I traded it in for my dream car! The entire Outten team was very helpful, kind and professional. I would recommend anyone looking for a car to visit Outten and their awesome team! They are knowledgeable about all of the steps in the process, keep you informed the whole way through and are very hospitibal while you wait for the process of buying a new car to be completed. I am 100% satisfied with my purchase and the care I received from their team! Keep up the great work guys and gals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow this our tenth vehicle purchased at Outten!!

By Debbie Steffy on 6/11/2017 at 6:24 PM.

Fantastic sales and service department, very knowledgeable! Thank you salesman,Steve Dinich for our new 3500 Big Horn Ram. I definitely give your establishment 5 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Buchter on 6/10/2017 at 10:54 PM. Helped by Brian.

Great staff all around. Bought our Ram truck last year and went back to them for our jeep Cherokee. Would definitely recommend them to anyone looking for a new vehicle.

I would recommend this dealer.