Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient to find the perfect vehicle, with no pressure to buy

By strattonwr on 12/16/2018 at 4:10 AM.

I had a pretty specific criteria when looking for a vehicle. Whenever there was something close they but did not push to get a sell. Once they found the right vehicle, they went above and beyond to make sure the purchase process was smooth as possible working with my busy work and family schedule. Thank you Brad, Mark, and Larry. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Renz1024 on 12/16/2018 at 12:31 AM.

Great service! Very happy with whole experience, professional from sales to finance. Excellent cars, we will be back for any cars we need in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun and great

By Bettyboop64 on 12/13/2018 at 12:16 AM.

Larry Riggs is fun,great and very helpful and very easy to talk to . If something comes up then he will do his best to figure it out .He is a great Salesman . Thank you 🙏🏻

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

AWD or 4WD...what's the difference?

By Antonio G. Cardenas on 12/9/2018 at 5:40 AM.

Frank is very professional and incredibly knowledgeable about the vehicles. We asked lots of questions and he handled them all in a very open way. We were impressed with his credentials and background as well. But the best part is that he was easy to talk with and has a sincere sense of humor. I was impressed with the way Larry Riggs handled us when my wife and i arrived without an appointment to try and find Frank. He was more than willing to assist us as well and took notes to update Frank when he was to return from an appointment. The way they worked together was probably the key factor is bringing us to the point of buying. We got straight answers and information from both of them and felt confident that they were doing their best for us. They make a great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fastest ive ever bought a car!

By Ryancbryant on 12/8/2018 at 11:53 PM.

Frank was our salesman. He was very helpful and even came in 4 hours earlier than he was supposed too, to fit my time schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life is too short to drive boring cars

By sunsteach on 12/4/2018 at 9:35 PM.

I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Probably the fastest transaction ever

By ilovecars on 12/3/2018 at 8:34 PM.

Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and painless

By mcconkem on 12/2/2018 at 2:03 AM.

This was a quick sell was painless and fair.would be willing to share the word to my friends First new car in a long time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt like more than just a customer

By Ekcampbell14 on 11/26/2018 at 7:06 AM.

I drove to the Tri-Cities from Yakima and am glad I did. The experience I had with Larry was top notch. There is always that risk when buying a car that you will run into dealers who only view you as a dollar sign; my experience with Larry and Overturf was anything but. At no point did I feel pressure to buy. If he didn’t know an answer to a question he was upfront and honest but always got us an answer. There were no games, just honest, high-quality customer service. Larry did a great job and getting to know me on a personal level and that is the reason I would recommend anyone to see him for their next car buying experience. Thanks for turning something I was kind of dreading into something to be excited about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Salty on 11/21/2018 at 3:14 AM.

Proffessional, friendly and helpful people. Had a great experience buying a car. Will recommend this place if you are looking for a car. Like it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always an amazing buying experience

By Rob K. on 11/11/2018 at 12:41 AM.

I have purchased many vehicle from Overtuf and I always walk away knowing I got a great deal and most importantly that I will have the best service after the sale. Most people’s buying experience ends when they take the product off the property, not here, Bill Keough is the best I have ever dealt with, great communication, great prices and always there to help me, day or night. Thank you again Bill. Rob.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience hands down

By Brian-HilaryWingert on 11/10/2018 at 11:42 PM.

We have purchased two cars from Bill Keough and both times it didn’t even feel like we were buying a car except for the joy of being a new car owner. I cannot stress enough how stress free of a buying experience it is to buy a car from overturf, but especially from Bill Keough. If he ever went to a different car lot I would follow him in a heart beat. The fact that he has been with overturf also speaks very highly of that company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Staff

By Jerick on 10/26/2018 at 7:05 PM.

Larry listened to what I needed and delivered. He is a kind and honest man. I would recommend him if you're looking for a car. I've had some bad experiences with car-dealers and Larry has changed my perception.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Ruaterferd on 11/8/2018 at 8:07 PM.

Bill did an excellent job and taking care of my needs and if he gets out that I was looking for. In fact I bought two.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and fair priced!! I enjoyed buying there.

By F350 Guy on 11/8/2018 at 7:36 PM.

Larry made my buying my 2017 Ford F350 easy and painless. He had the car ready when I showed up and took great care of me through the entire sales process. He was ZERO pressure and didn't try the usual back and forth car salesman stuff. I would call Larry again in the future. Josh

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Amazing salesperson!

By vtcat on 11/8/2018 at 7:04 PM.

Brad Stewart was so easy to work with. There was no pressure put on me. He was very knowledgeable and answered all of my questions. If he didn’t have an answer, he found out for me! He spent time showing me how all the bells and whistles worked. He has encouraged me to call him after the sale if I have any problems or questions. Brad is a great guy and I would buy from him again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Frank! Love my new Tiguan!

By VWx5 on 11/7/2018 at 3:54 AM.

Frank Valle is very knowledgeable about all the vehicles on the lot. He listened very carefully when I told him what kind of vehicle and features I wanted. He showed me only vehicles that met my needs and didn’t try to steer me to other models. He demonstrated all the vehicle features and explained the differences between the several Tiguan trim levels and pricing. He was very patient and answered all my questions and addressed all my concerns when I was comparing and contrasting several vehicles. I felt he was very honest throughout the selection process and his calm demeanor made me less stressed while making my decision. Frank came in on his day off to make sure my vehicle was prepped properly and he installed upgraded floor mats and connected my cell phone to the car’s Bluetooth system. As a result of Frank’s professionalism and genuine concern about my satisfaction, I was very comfortable about my decision and I am thrilled with my new Tiguan! I have already given Frank’s business card to two friends and I will continue to recommend him and the entire Overturf sales and service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people great prices and even better customer service

By Rob on 11/6/2018 at 5:39 AM.

We have purchased vehicles at Overturf motors several times now and we always see Bill Keough. He makes buying a car so easy! Excellent service after the sale too! I would recommend all my friends and family to Bill Keough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great place to buy a new or used vehicle!

By Thummper79 on 11/6/2018 at 4:44 AM.

No need to look outside the Tri Cities, Great place to buy a new car or truck. Knowledgeable , friendly staff make Overturf the only place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer

By Petra28 on 11/5/2018 at 6:13 PM.

My experience with Frank Valle was excellent. Frank was very knowledgeable, understanding and very helpful every questions were answered clearly and fully which made it so much easier for me. I can honestly say this was the easiest and most comfortable buying experience. He went above and beyond to make sure I purchased the car I was most comfortable with. Which in the end I left there feeling very satisfied with my purchase. I would highly recommend Frank Valle to friends and family.

I would recommend this dealer.