Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My new 2019 F-150

By TARBY0412 on 9/12/2019 at 9:15 PM.

Have bought several vehicles from here always enjoy buying from them very nice people and very clean place also we love coming to the dinner that have for people who buy from them

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

great experience ,felt right at home with BOB and HEATHER

By rick.eskew on 9/11/2019 at 9:55 PM. Helped by Bob Winiarczyk and Heather.

best experience ever when buying a new car.Bob and Heather made us feel like we were family.Heather was very attentive to my wife,while i was driving car and that mjade us both feel right at home.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service

By FJOHNSON6 on 9/11/2019 at 2:02 PM.

Great service! Jason and Scott took care of me and made everything right. It is an hour and a half drive for me to the dealership. I had such a great Buying experience here that I continue to come back for service. I've had a few hiccups with service but Scott has always come though and made them right in the end. I would definitely recommend Jason Carruth as a service coordinator.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Great People

By lisa.stipancic on 9/9/2019 at 6:31 PM.

Extremely pleased with service I received and the people were great. This was probably the best dealer service center I have ever used and will continue to go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used car purchase

By KENVICKERY on 9/5/2019 at 4:45 PM. Helped by Bob Winiarczyk.

Everybody very helpful, great experience. would recommend Pioneer Ford to everyone. Bob Winiarczyk was very helpful and did and outstanding of showing and demonstrating the vehicle to me, great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By math4u on 9/2/2019 at 5:07 PM. Helped by I’m not sure of the others that worked on my car..

I trust Pioneer Ford service center for their awesome crew to keep my car in perfect running condition! Pioneer Ford always strives to keep my car in perfect running condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Communication!

By AJACK2584 on 8/28/2019 at 4:51 PM.

Larry and Bob were helpful, kind, and most importantly, transparent. They were excellent with helping me, a first time car buyer, understand the ins and outs of car shopping and finance options. Pioneer Ford of Bremen has worked with my family for 15+ years, and I do not regret the decision of coming down from Chattanooga to purchase a car from them; it was worth the drive. Thank you, Larry and Bob!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150xlt

By maryshortnsweet on 8/26/2019 at 7:06 PM.

I was very satisfied with my service that I received thanks for all of the hard work that was done to fix my truck and thanks for cleaning it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pioneer Ford is Awesome

By tpjiles16 on 8/23/2019 at 11:34 PM. Helped by Noah Dagley.

I would highly recommend Pioneer Ford! My experience buying a new car was so easy, and the staff was so helpful! Pioneer Ford has excellent customer service and I will definitely be back for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people in the service department!

By myraann50 on 8/21/2019 at 11:34 PM.

We took our Explorer in for service and it was taken care of in a timely manner and professionally. One additional benefit was the cost of the service was taken care of by the points we had earned on the Rewards program! Very nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and quick service

By BECCAMBLANKENSHIP on 8/21/2019 at 10:31 PM.

The Pioneer Ford Team always takes good care of me. On my most recent visit, I needed new tires. The service advisor was incredibly helpful. He got me taken care of quickly. My car was ready before I expected it to be, thanks to the fantastic tire technicians. When I picked up my car, the office employees were super nice and got me processed quickly. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect car, perfect price, awesome experience!

By Avedis1134 on 8/20/2019 at 11:32 AM.

After an awful experience at another dealer (that I left a review for here as well), Pioneer Ford stepped up to the plate in a huge way. I decided to shop 4 dealers online, and asked each for a price on a car they had in stock. Pioneer's was the second best price, but only slightly higher than the best, and they were local, so I didn't have to fly, get a hotel, and drive 10 hours home, so the minimal price difference was 100% worth it. Once I agreed to the price and submitted my credit application online (a super easy process), I waited about 30 minutes and got the call that everything was all set and I could come get my new Mustang. After a quick Uber ride out to Bremen from Roswell, I pulled in to the parking lot to see my car, all clean, shiny, and ready to go, backed up to the front door, just as promised. I was greeted with smiles and hand shakes, met the salesperson that would handle my delivery, the internet manager that handled the pricing, the owner, his wonderful dog, and a few other of the staff. Apologies for not remembering everyone's name! We took a test drive while the paperwork was being printed etc., and after a short wait, I signed everything, took several pictures with the car, and was on my way home, and I couldn't be happier. If you're one of those that thinks buying a new car is a painful and awful experience, you just haven't been to the right place. Go to Pioneer Ford! If you think you can't get a good deal anywhere, go to Pioneer Ford! If you just want to know what the buying experience should actually be like, go to Pioneer Ford! I've had my car about 10 days now, and when I got home yesterday, I was greeted with a boc from them containing a new coffee tumbler and cookies, in addition to the hats t-shirt, tote bag, and other goodies I got when I was at the dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience the difference

By HARLEY06.DB on 8/19/2019 at 8:11 PM.

We have bought 2 vehicles from Doug and have been 100% happy with every time we have been there for any reason .Everyone goes out of there way to make you feel appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and helpful

By shancouv11 on 8/17/2019 at 2:06 PM.

The staff at Pioneer were so helpful and accommodating to my experience. They went above and beyond and got me the exact care I wanted which was an almost impossible car to find! Not to mention due to childcare issues Robby brought the new car out to me at my house and went over all the details while my baby could be looked after. He set up everything in my driveway for me. It was so helpful to me! Bob was amazing to help go over the paperwork and warranty information and answered every question I had over multiple days. And when he was off one day he had people ready to help me sign papers. It so refreshing to have a dealership not be just a dealership but actually care about my personal preferences for a vehicle but also acknowledge my family and the limitations I have with both my career and childcare. I have purchased multiple ford cars from many dealerships because I never felt like the sales person ever really cared about me and just the sale but despite the 25 min drive to pioneer I will in the future always use them! I see no reason to change dealers now they have earned my lifelong business

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Diagnostic services

By bbutlercarter on 8/16/2019 at 5:00 PM.

I won't be going back anymore. When having more than one service be careful how they use the diagnostic charged. A total ripp off!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of used Ford Explorer Sporttrac

By dpayne2310 on 8/12/2019 at 10:31 PM.

Loved working with Doug Bailey excellent followup and service all around. Would definitely recommend Pioneer Ford to friends and family for all their future Ford needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought two vehicles there, will return again

By johncrask on 8/8/2019 at 8:33 PM.

My wife and I purchased 2 used vehicles at Pioneer and had a wonderful experience and was treated like how customers should be treated. We pointed out any issues and they went above and beyond to correct any issues that arouse. I highly recommend them on your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service and Inspection

By rusnrex on 8/8/2019 at 5:04 PM.

As always, Pioneer performed the 5000 mile oil change and service on my new Ford Focus. They also do all of the service and mechanical work on my 2008 Ford Sport Trac and keep it running smoothly. I continue to be a loyal customer and always appreciate the free courtesy wash job done on my vehicles each time I visit for their services. Thanks!———— D.E.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Terrible service

By JOSEPHKEE on 8/2/2019 at 3:50 PM.

Made a appointment for 11:30 to have oil changed and tires rotated and free car wash and it took 3.5 hours. They need to change some stuff around cause the Ford place in Carrollton can do the same stuff in half of the time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and efficient, dependable service

By Michael Terrill on 7/26/2019 at 3:50 PM.

Great service with the confidence the work performed will be done correctly, efficiently which eliminates my worry of having to come back for follow up. Plus they have a nice setup for servicing the vehicles

I would recommend this dealer.