Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.5  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By rmcrpm on 4/13/2019 at 9:05 PM. Helped by Rich.

Sales and office staff are very knowledgeable about the high end cars they sell. Just bought my third Mercedes from them and couldn’t be happier. The sales guys are not high pressure car salesman and they are fun to deal with.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold me a lemon Porsche Boxster.

By piumacars on 8/16/2018 at 7:48 AM. Helped by Ryan Kane.

Was sold a lemon Porsche Boxster that was falsely represented, and want to warn you all from buying from this shady dealer. I bought a Boxster from here and during the test drive felt the manual transmission had some issues but was assured it was nothing to worry about, and plus the car supposedly had a warranty so even if it had an issue it could get fixed. Unfortunately, barely a week later the transmission did in fact fail as I feared (my worst fear is buying a used car and having it fail right away). I went to a nearby Porsche shop, had to pay over $2000 to fix it, and the warranty did not cover it! This was just a week after buying it! I called Private Collection to see if they would help fix the situation and they refused to help in any way, claiming a failed transmission barely a week after buying is normal wear and tear. Let this be a warning to all that this place is super shady, and in my opinion, a scam dealer. Any reputable dealer would at least pay for half a repair like this when a car has a major failure only a week after buying it. There are so many places to find good used cars, its just not worth it to take a risk going to a place like this. - Chris.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

complete waste of time

By tmac on 3/23/2018 at 7:45 PM. Helped by Ryan.

Arranged for a purchase of a vehicle while out of the country, completed all financing documents that were being fed ex'd overnight and received a bill of sale. Was later told by email a few hours later that the car I had purchased had been sold by the manager to someone else. Really? You sold me a car that you had already sold to someone else? Or you sold me a car and then decided to sell it to someone else insight. How can the manager sell a car that has already been sold? Don't waste your time, effort or money on this one

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ya got a HAPPY guy here.............

By Dan on 8/25/2017 at 7:08 PM. Helped by Nick.

Most people have some fears and doubts about buying a car from ANY car dealer, so buying one from a mostly internet-based dealership probably scares you to death! Well....knock it off. Seriously. These guys just....ROCK! I guess I'm a little more daring than some, because I felt fairly comfortable with the idea to begin with. Then after talking on the phone with Nick for about 2 minutes, it made me realize I was definitely in the right place. Bought a Tesla S coupe and the buying experience was phenomenal. I don't even know where to start about Nick. One of the most caring customer service oriented guys you will ever have the pleasure to buy a car from. He is seriously the best and most honest person I have EVER dealt with when buying a car. Now THAT is saying something! I WISH I COULD STEAL HIM FOR MY BUSINESS! He's right on top of everything and he is in constant contact making sure every single detail is being handled. When he says he's going to do something.....it's done. He has a wealth of knowledge and leaves nothing to chance. Before the transport truck loaded the car for delivery to GA he even did a walk-around video and sent it to me. The guy.......is good. Like I said, his attitude about customer service is truly remarkable. He even told me "When the car is delivered I don't care WHAT time it is...even midnight.....call me and tell me if you are happy with it." The Tesla arrived and EVERYTHING was just as described and promised. I'm LOVING this car and the experience with Private Collection Motors was BEYOND a 10+. I know. I Know. Hard to believe. Especially if you've had some of the experiences with "car salesmen" like I've had. I have nothing but great things to say about PCM and of course....Nick. From my buying experience, I would recommend them to anyone. And the Tesla is pretty rockin' too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Porsche purchase

By porscheguy356 on 1/27/2017 at 6:01 AM. Helped by Arber.

process was easy and painless. not pushy on offering products in finance. was in and out of there fairly quick. Overall happy with purchase. thank you

I would recommend this dealer.