Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
3  
Quality of Work
5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Very friendly and professional service!

By Terri on 4/20/2016 at 10:31 PM. Helped by Sean Currie.

I love my vehicle that I purchased from Pacific Chevrolet. Any time that I had a question or concern, I would call them and they were friendly and very helpful. When I did my annual tune up, they did a great job and my vehicle was clean and washed!! I would definitely recommend them to anyone who is looking to purchase a new or used vehicle!.....or just for service too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Very friendly attentive service!

By laurah on 10/12/2015 at 4:01 PM. Helped by Lynn Nelson.

Having been car shopping mid island we decided to take the trip over the hump to Port Alberni to see what was there. Phil presented a car that fit my needs. I felt no pressure to make a decision and was very pleased with the service and orientation of the vehicle. I would definitely deal here again, though hopefully my present purchase will last a long time! Key points being friendly, no high pressure service!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Good experience Personable. Quick service for paperwork

By LmG on 10/1/2015 at 3:52 PM. Helped by Lynn Nelson.

Once we decided to purchase, service was expedient. Cheerful staff. Knowledgable. Thorough orientation to vehicle. This is our second vehicle purchased at this dealership in past three years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very impressed with the service!

By rocky69 on 8/26/2015 at 8:06 PM.

Drove from Fort Nelson to Port Alberni for a family visit, had our vehicle serviced in Fort St John prior to our departure. We had been having issues with oil loss and have been monitoring our consumption through GM Canada on a regular basis. The check engine light came on in Courtenay and they referred us to the dealership in Port Alberni for service. After driving 1000 miles it was this dealership that found the problem and advised us that there had been a bulletin issued in regards to the valve cover directing the oil to the spark plug which was causing it to foul and therefore making the vehicle run terrible. Thanks to the service department for the excellent service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exellent Service

By W & M on 8/7/2015 at 1:59 AM. Helped by Lynn Nelson.

Very friendly and helpful, no high pressure! We would buy here again and recommend this dealer to anyone that would ask us. Thank you all! Also really like Chris Norris ,Jack Schut,Sean Currie and Rick Vanviegen. We always get the best and friendly service, no matter what we come in for!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

EXCELLENT SERVICE

By Leon Meier on 8/7/2015 at 12:54 AM.

STRANDED IN PORT ALBERNIE WITH BROKEN WHEEL STUDS THE SERVICE DEPT HAD MY 3500 SILVERADO GOING BY 1030 AND WE WERE ON OUR WAY TO FISHING IN UCUELET. THANKS TO THE SERVICE MANAGER FOR THE EXCELLENT SERVICE.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Not completely satified

By B&B on 8/3/2015 at 2:18 AM.

Bought a 2015 Cruze, love the car but didn't love the chips, scratches and the dent on the hood of our brand new car. My husband drove it home which was 2 km and when returned to dealer to show the defects they blamed us and fixed as best they could. I feel the best customer service would have been to replace car or offer a discount but neither were done. I would highly suggest buyers to inspect your vehicle before driving off the lot!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Helpful,Comfortable Experience

By B&K on 7/20/2015 at 2:57 PM. Helped by Lynn Nelson.

Helpful, considerate, NOT high pressure, very responsive to our needs. Enjoyable experience from test drive to signing the papers. Did the little extras that mean so much. Lynn in finance was great. Phil listened to our needs and was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional all the way!

By Benny on 6/25/2015 at 4:07 PM. Helped by Lynn.

Great dealership.....Anyone looking for a Great buying experience look no further. This was one of the best vehicle buying experiences I have experienced. I highly recommend this Pacific Chev, Buick GMC all the way. Very easy to deal with, friendly and product knowledge simply the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow great people to deal with!!!!!!!!!!

By ed & Karen on 6/19/2015 at 3:52 PM. Helped by Lynn Nelson, Finance Manager.

Didn't plan on buying another truck, but, to pull our new trailer, up, we did. Phil and Will were great! Recommend either to anyone that is looking for a used/new vehicle. They go beyond belief to make their customers happy. Lynn Nelson, Finance Manager, does a great job. She makes sure customers understand all the paperwork needed to buy a vehicle. Everyone is pleasant, even if their day hasn't been the greatest. Would recommend Pacific Chevrolet for buying or service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A job well done

By Tracey on 6/7/2015 at 10:26 PM. Helped by Lynn Nelson.

I was searching for a new (second hand) vehicle for myself. With lot's of foot work from my parents, they found a 2005 Pontiac Vibe at Pacific Chevrolet. I met my parent's there and we went for a test drive, I fall in love with the car and I knew it was meant to come with me. The staff worked really hard on finding the right price that worked for all of us. If I ever go looking for another vehicle in the future I will differently start at Pacific Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vacation Rescue

By L W Thiessen on 5/5/2015 at 2:58 PM.

The wife and I were on vacation when one of our transmission hoses failed in the middle of nowhere. We managed to get the truck hauled to Port Alberni to Pacific Chevrolet. The service was great, the parts were in stock and after a few hours we were on our way,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Sandy Miller on 4/30/2015 at 9:05 PM. Helped by Jack, Rick and Larry.

I purchased new tires for my car at a great price. The staff was very friendly and the work was done quickly. Very happy with my experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic service

By Ian on 5/2/2015 at 5:25 PM.

Purchased a new 2500HD this year after shopping the Island dealers. Pacific's pricing was very competitive and the staff knowledgeable, but the closer was the way I was treated: I always felt appreciated and never pushed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Sincere Pleasure. Small Town Hospitality.

By Josh G on 3/3/2015 at 5:58 PM. Helped by Brandi, Sean.

This review should have been written many months ago, but I feel like I should write it now. After finding a vehicle I liked on autotrader.ca, I inquired with Pacific Chevrolet. We made a tentative deal over the phone, and I decided to come take a look. Brandi was the one that i was dealing with. We still maintain a friendly relationship and I will do everything I can to try to buy my next vehicle from her at Pacific Chev. I was coming all the way from Vancouver, and Brandi was kind enough to pay for my trip on the ferry, pick me up at the terminal, drive me back to Port Alberni, take me and my friend out for lunch, and pay for my truck, me and my friend to go back on the ferry to Vancouver WITH a full tank of gas of course. After some further negotiations at the dealer on some nit picky stuff (I'm pretty particular), we made a deal. I was pretty happy with the price, and even got some cool schwag to take home with me. Plus, I got a free trip to Port Alberni, which is a beautiful town to visit. A great experience overall. Very happy. Definitely consider Pacific Chev if you're looking to buy a GM product. Ask for Brandi. - Josh Gilmour

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have purchased 3 vehicles for Dennis Jonsson's. 2...

By Shawn Lawson on 10/22/2012 at 7:10 PM. Helped by Sean Currie.

I have purchased 3 vehicles for Dennis Jonsson's. 2 pre-owned vehicles and most recently a new 2012 Chevy Orlando. The salesmen we dealt with on all three occaisions were very knowlegeable, followed up with myself and my wife promptly and were very helpful with any situation. The service department has also been very good, always washing and vaccuuming my vehicles when they came out of service and always very courteous and honest. I always got a good feel about the work that was being done.

I would recommend this dealer.