Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
3.9  
Friendliness
4.2  
Overall Experience
4  
Price
4  
Quality of Work
4.1  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Pre Owner Certified Purchase

By Jencie P on 7/15/2017 at 4:22 PM. Helped by Brooks, Simpson.

I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable in their fields and helped me find the perfect car, No pressure through out without any attempts to upsell me on additional features on the car. They were fair with the value of my trade in. I will highly recommend going to Brooks if you're looking for a car! Great Job Brooks!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely frustrating experience

By Phoebe on 6/30/2017 at 4:29 AM. Helped by Virgil, Mark,.

I received a 8% lower quote the same day I got my new car from them. And the information they provided is very misleading. They signed me into a lease contract without mentioning anything about the fees while they were busy selling their services, when I was sitting there clearly expressed my need - I can do finance and I don't think I need that much service for a leased car. But they kept persuading me that lease is lower interest rate and I can return it any time I want without any penalty, which is total WRONG! And when I tried to talk to them after, they kept me waiting for one week and replied you should have not signed the contract if you don't read through, and you should not shop around after closing the deal people are busy there. Now I end up in a three year LEASE contract at 10% higher price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Car/Pleasant No Pressure Experience

By DeborahT on 6/18/2017 at 12:56 AM. Helped by Tate Mackenzie.

My daughter and I had a great experience at Pacific Honda, where my daughter purchased her first car (a 2008 Honda CRV). We saw the car on the internet and made an appointment with Tate Mackenzie to show us the car. I had previously had terrible experiences purchasing cars at dealerships, but Tate was so funny and friendly, that he made purchasing a car a pleasure. It was more like purchasing a car from a friend, than from a salesman. He was not pushy at all and did not make us sit there for hours. Instead, he really worked with us to find a fair price. Tate made the purchasing experience smooth and hassle-free. My daughter absolutely loves her car and we left the dealership extremely happy and satisfied. Tate also contacted us a few days later to ensure that my daughter was still happy with the car and that we were satisfied with the purchasing experience. This was by far the best dealership experience I have ever had. I highly recommend both Tate Mackenzie and Pacific Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By jerry1356 on 2/11/2017 at 3:59 PM. Helped by mr. Brooks sellers.

I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Levaeh Ladii

By Young_lady on 11/5/2016 at 2:15 AM. Helped by Darnell.

Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Hope the Chargers make you proud

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Jacqueline A. Downs on 10/21/2016 at 12:39 AM. Helped by Scott Steven.

This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott was amazing and made the process simple and hassle free. We initially went to the dealership only to look, but after meeting the sales team and sitting down with Scott we decided to make the jump and purchase a vehicle. I would hands down recommend them to anyone looking for a new vehicle, Pacific Honda has an amazing team. It has been a pleasure to work with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By bfrush15 on 10/19/2016 at 8:20 AM. Helped by ted.

my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a new car, just because he will make it happen with in reason for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Young_lady on 10/14/2016 at 7:14 PM. Helped by Darnell Jackson.

Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happy. Thanks Mr. Jackson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Delisse619 on 10/2/2016 at 7:58 PM. Helped by Not sure with the name.

Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was comfortable and it wasn't a drag staying there. Free wifi and refreshments!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

My horrible experience at Pacific Honda

By dilanka on 8/18/2016 at 4:15 PM. Helped by Joshua Herrera.

*DO NOT GET YOUR VEHICLE SERVICED HERE. The short version: After my vehicle was at Pacific Honda for 22 days for a major warranty job, not only did they not finish the job properly but misdiagnosed their own screw up multiple times. Finally, they managed to sprinkle in a bit of terrible customer service, and poor communication on top of it all. I have tried to resolve this issue in a reasonable manner over the last month with Pacific Honda management with no success, therefore, I am forced to give a 1-star rating for the horrendous experience I've had. I have posted a detailed account of my experience online. Just look up "My horrible experience at Pacific Honda". Thanks

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Misleading

By Civic14 on 6/21/2016 at 11:43 PM. Helped by Jose, John, Dottie.

Transaction focused dealership. Only want to close the sale. I was pretty much obligated to get their alarm which is costly compared to other brands and even when I mentioned I'd like to shop for an alarm in the market I was told I would not be able to take the car without it. Called Pete the salesman and he told me twice I could take the add ons from my contract which my financing bank recommended as I could find better deals elsewhere. I went back to the dealer and Pete again told me I could take the alarm out, then went to talk to his manager who came back and told me no, that once it's activated, it cannot be removed. Also they made very confusing with the APR during the sales process as I had been pre approved by my credit union, they made me believe they would match that but my contract was signed on a higher APR based on my credit scored at the moment. I'm not satisfied with the purchase and again the customer is the least important for them. They want close the deal and push extras without giving you any chance to escape. Had to speak with another financing agent to amend the contract to remove the paint sealant and the honda care. Paul was rather rude and came again with sales pitch making the customer feel uncomfortable and scaring tactics so that you can stay with the extras. For me, this shopping experience was disappointing and I would not recommend this dealer to any of my friends. Once you sign the papers, they own you and they could not care less for honoring their word such as been told at least twice that the add ons could be removed from the contract. Horrible experience for me.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

False Advertising

By Diplomat on 5/20/2016 at 11:53 PM.

I was looking for an uncommon vehicle, a manual transmission 2011 Kia Sportage or Hyundai Tucson that I could tow behind my motor home. A friend found a 2011 Kia Sportage at Pacific Honda with a manual transmission. It had been on their website for about two months, not a popular car with a manual transmission. They then advertised it as "reduced in price". I wasn't in hurry to buy, since I lived about four hours away. Eventually, I helped a neighbor make a delivery near the dealership and they still had the Sportage, now almost three months on their lot. I checked out the car and it was in very nice shape. Since I was only going to use it for towing behind my motor home, I didn't want to overpay, especially since the dealership hadn't been able to sell it. I didn't want to get stuck with something I couldn't later sell. They initially priced it out the door at almost $16000.00 when they had it on special at $11900.00. They had added an extended warranty, GAP insurance and who knows what else. I told them previously that I was paying cash, so why would I want GAP insurance. Apparently, they were swing for the fences with their price. I told them I was willing to pay $12000.00 OTD. They immediately sent the sales manager in who gave me the story about how they just got the car in.....I told him that I knew they had it for at least two months. He told me there best price was $12750.00. They didn't seem interested in negotiating after that so I left. I thought about it and decided the car was clean and would make one more offer at $12350.00, about two weeks later, I checked to see if they still had the car and they did. We were going out of town for a week and decided to call when we got back. I checked when we returned home and they no longer showed the car for sale. Another two to three weeks passed and I bought a Honda CRV which is towable. A few days after I bought the Honda, my friend who had originally found the Sportage at Pacifc Honda, called and said they were now advertisng it again as a "new arrival". This may be a typical dealer practice, but I found it sleezy.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They sold me a lemon

By Lane63 on 5/20/2016 at 2:53 PM.

Bought a 2006 Mazda Miata and it did not last a year, the engine is blown and the replacement cost could reach $6000.00. This is more than half the cost of the car. They assured me when I bought it they had inspected every component, the reason it blew was a bad radiator. I will never buy another car from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful!

By Ninarast on 5/18/2016 at 3:58 AM. Helped by Samantha.

timely, helpful, customer oriented, excellent salesman. Really enjoyed working with Scott. samantha was also helpful. They were both very curtious... They answered al our questions and concerns . They were very honest as well . No pressure sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Painless Purchase

By MattH on 5/13/2016 at 5:44 PM.

Just completed my first Honda purchase ever yesterday. Was happy I went with Pacific Honda. Pricing was quite competitive, even on a very popular model in a cool color. Appreciated the large inventory of cars. Hassle free too and was in and out very quickly (I am person that values my time, which seemed to fit with how they all sell cars here.) Thanks to Lawrence E on the sales experience along with Jojie Delfin for helping me with my car delivery needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Great Service

By Oceanview on 5/2/2016 at 3:37 AM.

It was the best experience ever. Agreed with price over the phone and came in to see Scott at 4:30PM and got out at 7PM driving home a new car. Scott made everything easy and smooth transaction. I normally got stuck at other dealer for the whole day. Once again Thanks to Scott and Pacific Honda for the great deal on financing also at .9% and nobody can beat that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal

By Christian Xiong on 4/26/2016 at 5:30 AM.

First and foremost I already know what I had in mind when I came down to Pacific Honda. While I was originally to meet with a different individual I was referred to Scott. Now I'll be honest, I've had my run in with different sales men before but Scott was very approachable and easy to talk with. He didn't run figures until the end which was very nice as I was able to focus more on what model I had wanted. Even though I may have been a bit of a pain as we talked numbers he was patient and tried his best to work out a plan that best suited me. That to me shows how someone can go above and beyond. Certainly I will be taking my business to this location from now on as long as I live in San Diego. I was never a Honda fan till I dropped in and I can certainly say Scott is someone you can trust to help you get into the car you want. If anything they need to give this man a raise!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kasey Gauger on 4/25/2016 at 2:13 AM.

The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be back when it is time to get another car

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

MILITARY SCAM!!!! STAY AWAY

By Kristina on 4/21/2016 at 1:53 AM. Helped by David Jefferson, Jason Peabody, Erik Nelson.

Bought my 2013 Honda Accord here in mid June 2015. The clutch and transmission completely went out one month later. My vehicle was still under warranty and I had purchase an additional Honda care and still nobody would cover it because it looks like it was damaged from someone misusing it. My husband and I are very careful with our vehicles and make sure to drive them properly. We've been driving manuals our whole lives and are very familiar how to drive them properly. I am now responsible for replacing my whole transmission and clutch and I only drove it for four weeks. It was obviously damaged before I purchased it but now I am responsible for the $9,000 it will cost to replace it. I called Pacific Honda to see if they would help me out with the repairs since they sold it to me in that condition but they refuse to take any responsibility at all. They got their money so they don't care what condition the vehicle is in as long as it's fixed enough for you to drive it off the lot. I'm in the military and they knew I was scheduled for PCS orders. I was supposed to be driving across country in less than a month and my vehicle sat three while I was waiting for an answer from Pacific Honda. They ended offering to fix my vehicle at a discounted rate of 6,000 and they needed the payment up front before they would even order the parts. They already had my vehicle torn apart in their garage so they would have made me pay a huge fee before they would let me pick it up anyway. I decided to take out a loan and take them the money so I would be able to take the car across country when I moved. With all the money I spent on towing fees, rental cars, and all the repairs, I may as well bought a new car. To this day I'm still having issues pop up that should have been taken care of before I bought it. This company covers up problems like a band-aid and never actually fix the problems. Take your money and go somewhere else that's trustworthy. These people scam military and take advantage.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came back for Honda #2!

By PlumCrazy on 4/11/2016 at 9:52 PM.

Bought a Civic in 1996, it lasted 16 years....came back to get a car for my mom, Scott was VERY pleasant, knowledgable and VERY patient with her! HAPPY Honda owner #2, I can see it in her eyes!!

I would recommend this dealer.