Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.3  
Price
3.3  
Quality of Work
4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks and liars

By jules on 3/22/2017 at 6:34 PM.

2 reviews 1.0 star rating 3/22/2017 I truly regret purchasing my car from them. They sold me a car with bad brakes. Salesman said that new brakes were installed but they didn't even last 8000 miles. Their service department tried to tell me that this was normal. Car had 16000 miles on it when I purchased it. Rear brakes should last longer than 8000 miles. Also I made the mistake of purchasing the service plan. The salesman that suckered my into buying it sold me on the fact that damaged rims are included. About a year later I hit a pothole and damaged the rim. I brought it in to make use of the service plan and low and behold, rims aren't covered under it. These guys are crooks and liars and I will never purchase another ford as long as I live. I've been driving nothing but ford for the past 23 years. Never again!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bob gallop

By Joe on 1/7/2017 at 1:06 PM.

Bob was really heipful when I bought my wife's car a Lincoln MKZ she loves it and we both thought bob as being a Down to earth good guy. Now I'm looking to buy a 2017 f 150 lariat by spring time and I will be dealing with bob gallop I'm happy to have met bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best Ford Service Department

By luckyfdr on 12/24/2016 at 2:16 PM. Helped by Mike (customer service manager)..

Best service department I have dealt with, hands down. Customer service is fantastic. Mike in service is awesome. Always attentative to customers concerns and requests. Keep up the good work Marple!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bought new Lincoln MKX

By mike2150 on 8/25/2016 at 3:13 PM.

Overall had a very professional and pleasing experience purchasing a new Lincoln MKX. My wife and I arrived and was greeted by Connie Toy who worked with us for most of the afternoon. She took the time and took us thru a explorer, edge, and finally the Lincoln. Took us on test drives and was patient and caring since my wife is handicapped. She always made sure she comfortable in all the drives. Connie took us thru the options of buying and leasing. We finally chose leasing a Lincoln MKX, also receive a very good trade in value on my that I was turning in. We were thoroughly impressed with Connie and also Anthony Nestor who handled the final paperwork. We would recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Gotta go to, Bob!

By kwalls32 on 5/2/2016 at 7:13 PM.

I recently went back to Ford for the 3rd time for a lease. I got the new Ford Escape which I absolutely love but what made the difference was going to Bob Gallop. He doesn't just give you what they offer - he asks you what YOU want and finds it for you. I can't imagine going to another guy other than Bob because it's reliable, honest and always have my best interest at hand. He was so excited for me which made me so happy and i drove away knowing I made the right decision. I would recommend everyone at least giving Bob a chance. He's not pushy and will find you what you are looking for! Good Luck and Thank you again, Bob!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Just bought a brand new Escape

By Janet S on 1/28/2016 at 4:27 PM. Helped by Nick Deluca- Sales.

I just bought my brand new Escape, and could not be any happier!!!!! Nick was our sales rep, and Thank God! I have had to many experiences with sales rep that don't listen (or care) as long as they get you into something. Nick not only listened to everything, he let me direct this dealer. It was like buying a car from a family member!!! Everyone treated me with ease and respect! Best car buying experience ever!!! Janet S- Holmes, Pa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionally Impressed

By mattstoudt on 9/23/2015 at 4:28 PM.

As a top rated and reviewed commercial accounts manager with Ford Motor Company (recently relocated from the Baltimore area to the Philadelphia area), I naturally have high expectations for a Ford service lane. I'm used to tossing the keys to my service manager on my way into work in the morning and having no worries that my Fusion will look sharp and be ready to roll when I am. After my visit this morning, I have no doubt that I'll continue to experience the same kind of confidence with Jeff Simmons and the team at Pacifico Marple Ford Lincoln!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick/No Hassle

By apmarone on 9/3/2015 at 1:53 PM.

I came in knowing what I wanted. Jack got the truck ready for me. Quickly gave me a trade in price for my car, and we signed papers. Couldn't ask for better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

escape / jack

By billk on 7/31/2015 at 3:19 PM.

Jack was,very courteous,and up front and honest. Would recommend Jack and Marple Ford to friends and family. Everyone there is friendly and helpful. Very neat and clean facility also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful facility and great staff

By Richard M on 6/19/2015 at 12:49 PM.

Great staff and beautiful facility. Highly recommended. Service waiting area is clean and has free coffee and snacks.they also have free wifi. The cashier was very nice as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Straight forward, expedited process

By Conaway,SC on 6/2/2015 at 1:21 PM.

Very pleased with my experience at Pacifico Marple Ford. Jack Canavin was very helpful in finding me the truck that ideally fit my needs. His professionalism and straight forward, no nonsense approach made the experience one I would recommend to family and friends in the market for a new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying ford f150

By nz355 on 6/1/2015 at 2:03 PM.

we bought a ford from this dealership. Jack was very helpful, and worked with my husband to find the right truck in the right price range for him. He was very patient with us, and despite us running into some financing issues worked hard to get us the truck we wanted. It was the least stressful car buying experience we ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful truck buying experience

By smpwk on 1/15/2015 at 12:20 AM. Helped by David Reinhardt.

We had a very pleasant shopping/buying experience at Pacifico Marple Ford Truck Division. Dave Reinhardt was friendly, informative, honest and straightforward. Just the way we like it. It was a smooth, hassle free experience. Pacifico Marple gave us a great deal and very speedy service since we were trying to get the purchase in by year end. We absolutely love our new F-150 and will be bringing it to Pacifico Marple when it needs service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In for a service evaluation.. out the door with a new truck.

By Actionload on 11/18/2014 at 11:45 AM.

Certainly didn't intend to buy a new truck but based on the experience I had that day with the Service Department, the certified F150 inventory, the appraisal and working with Jack Canavin... it was the perfect storm (and time for me to say goodbye to a truck turning 120k miles). It's hard holding everyone else out there to this same level of professionalism, sales and customer service but I guess I will have to moving forward to feel this level of satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By rag245 on 11/17/2014 at 9:07 PM.

Thanks for the coming to my office last night and delivering my three new work trucks. You have always been very responsive to my needs and if I leave a message you always get right back to me. I have dealt with almost every truck dealership around this area and have been less than satisfied until I started doing business with you. Every dealership does NOT have a Jack Canavin and I want you to know I appreciate the service that you have been giving me and the great prices. The new truck building is great but I'm not sure why you have the smallest work space when you appear to be the most dedicated to selling trucks. I can’t even count how many trucks I have bought from you but you always seem to get me what I need. Thank you so much for helping me find the most productive and cost efficient tools for my business! -Andrew Gabries

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was one of the best experiences I have had !!

By Mikeflorio63 on 11/9/2014 at 1:34 PM.

I have been in business for 30 years and have purchased all of the truck for my construction company, working with Jack was one of the best, and fun purchases I have had .. The one thing I hate when buying a new truck is dealing with salesman .. But working with Jack was awesome !! It was like working with a good friend .. It was totally worth the 4 hour ride to pick it up ! I will be calling Jack for all my new truck purchases from now on ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was Looking for a F350

By Seneca Construction on 7/18/2014 at 4:57 PM.

It was a pleasure dealing with the guys at Marple Ford. Jack and Steve Knew everything about my new truck. They were very friendly and awesome to deal with. If your looking for a truck these are the guys to talk to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience! Go Out Of Your Way To Buy HERE!!!!

By jbrac on 6/19/2014 at 4:49 PM.

After losing my beloved former car in a flood, I needed to replace it. I searched and thought about many different manufacturers, models (new and used), and dealerships in my area, etc . . . . But knowing the Pacifico family, the Pacifico Marple Ford Lincoln dealership, and great people including Dom Siravo, Michael Pacifico, and Al Williams, it became clear to me that one I decided on, a 2014 Ford Fusion Titanium with AWD, was the car for me. The sales experience was superb, involving patience on their part as we were comparing two different models produced by Ford before selecting the one we wanted. Fit and finish on the car is superb, with quality that meets or exceeds what you'll find in an Infiniti or Audi. The Turbocharged EcoBoost engine has no "boost lag" at all, braking is awesome, and handling is on par with cars costing much, much more. Plus, they gave us a really nice deal. The car was prepped perfectly, and all those involved in the process deserve kudos. My son already bought a 2013 CPO Focus from them in December, and I have referred many, many other people to this dealership over the years because I know them and trust them. They WILL treat you right. Even if they're not your nearest Ford-Lincoln dealer, it's worth the extra drive to be treated so well and to have such a selection of great cars (the best in Ford's history -- vehicles on par with or better than some of the MUCH higher-priced imports and blows way whatever GM and Chrysler can produce) from which to choose. I know I made the right choice in working again with everyone at Pacifico Marple Ford-Lincoln, and in selecting my 2014 Ford Fusion Titanium with AWD. GREAT JOB!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Back to NY with a new truck.

By dbr73 on 4/22/2014 at 3:21 AM.

I was very pleased with Jack Canavin at Pacifico Marple Ford Lincoln. Jack always answered my calls, emails and text quickly and answered all questions. After talking with several other dealers that were all close in price I knew I was going to purchase the new 2014 F350 6.7L Jack had on the lot. Even though two dealers were a lot closer I drove 250 miles to Broomall, PA and bought the truck from Pacifico Marple Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a new dumptruck and Pacifico Marple...

By beechwood67 on 11/27/2013 at 8:22 PM.

I was looking for a new dumptruck and Pacifico Marple Ford had three truck options that I was inteested in. I stopped in late one evening and met with Jack Canavin. Jack was very friendly and outgoing., He was very informative with regards to the trucks I was interested in and even thought he could find a truck with better pricing and incentives through Ford Although it was late he took my information and said he would be in touch with me the following day. I expressed to him my eagerness to find a truck quickly as my 2007 F550 dumptruck had recently been totalled in an accident and I needed atruck to continue with my landscape business. The next day, Jack emailed me a picture of a truck he found at another dealership with window sticker pricing and options. He then forwarded a credit application to me. I filled it out and submitted it to Jack. WIthin the next two days he called me and said I was approved for the loan and said he would have the truck ready for delivery by that Friday. During my work day that Friday, Jack called me and said the truck was ready for pickup and I should come down to fill out the final paperwork and pick up my truck. That Friday night after work, I picked up my new 2013 F550 dumptruck and was able to get back to work with it. All aspects of the purchase were smooth and fluid. No gimmicks, no pressure, nothing but a pleasure.

I would recommend this dealer.