Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Techguru28 on 8/14/2017 at 4:04 PM.

I want to thank Pacifico Mazda for helping me lease a new Mazda CX-3. As a first-time car buyer, I was unsure of a lot and had many questions. Devin and his associates were very polite, helpful, and patient with me throughout the whole process of asking questions, test driving vehicles, follow-up questions, looking into features, etc. I am pleased with the quality of customer service I received and the care that went into my thoughts and decisions. Here's to being a new customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By yosi on 6/23/2017 at 12:29 AM.

Mr. Lamont was very friendly and nice. He made sure I understood everything and got me the best deal on my nisson. He even made sure my insurance was taken care of. Calling them to insure He received the proper documents. It was a great experience going Into Pacifico Mazda and I know that I can trust them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and fun experience

By JennE1 on 8/6/2017 at 2:20 AM.

From the moment I walked in the door and met Dahlia I knew my experience would be great. Dahlia was very professional and knowledgeable in helping me decide what trim of the CX-5 would fit me best. She explained every feature of the vehicle and when I had questions, she was able to quickly answer them. Once I settled on a vehicle, Brian worked with the numbers with my husband and I and was super helpful and showed us everything. Not once did I feel like I was being taken advantage of (as I had felt at a few other dealers I had visited). I felt like they were being truthful with me the whole time, not to mention they were a lot of fun to talk to and joke with throughout the process. I would definitely send my friends and family to Pacifico and would recommend Dahlia and Brian in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Sirizzyf on 8/1/2017 at 10:45 PM.

We have lived in Philadelphia for a long time and never went here...treated us very good and price was honest and friendly with no problem or pressure would go back

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price

TOP NOTCH GENERAL SALES MANAGER

By llb2016 on 8/1/2017 at 3:43 PM.

I leased a Madza from Pacifico in 2016 and unfortunately had some difficulties. Fortunately for me the general sales manager Mr. Shadi Dandan stepped in and handled the situation with professionalism and speed and got the issue resolved. I would definitely recommend Pacifico Madza to anyone looking to purchase or lease, especially dealing with the Shadi. Thank you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyers experience

By Aliah143 on 7/21/2017 at 2:32 PM. Helped by Alexander Saraullo.

My dealer was absolutely exceptional. He never failed to go above and beyond for me . He made me feel so welcomed by offering me beverages and various snacks. And after we actually found the right car for me the rest was a breeze. He informed me about everything about my new vehicle which was a 2017 Ford Escape. This dealership needs more people like him he is truly amazing at his job. Thank you for the great experience Alex. From Aliah Brown

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cx5 sport

By George on 7/19/2017 at 5:26 PM.

Helpful insightful he was very patient and helped me negotiate a great deal i would recommend friends and familiy to come see him if they are in need of a car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great ;very helpfull.xxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

By Hiram David Malaret Sr. on 7/16/2017 at 1:19 AM.

Very satisfied with with all his help trying for my application to go thru.Number 1 on my list.Very sencierd,Friendly.Open to honesty.Great character.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and Fair

By DHK19106 on 7/14/2017 at 12:06 AM.

Devin Alwyn was a pleasure to work with - listened to what I was looking for, and guided my wife and me to the perfect car. Would happily do business with the team here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda over Mini for our first time

By Brian H on 7/11/2017 at 7:43 PM.

After 20 years with BMW and Mini we were hooked by our new CX-5. Workmanship, quality of dollar and the pride in their product sold us. Mr Alwyn was extremely helpful, attentive and knowledgeable. It took us well over 8 hours to make this decision, several test drives and a lot of hand holding, Devin stuck with us with more professionalism than our indecision deserved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Devin was Awesome Sauce!!!!

By tuowl2016 on 7/11/2017 at 12:24 AM.

Devin was very attentive to my needs as a customer and was very patient with me as he assisted me with choosing the best car. He got me the car I wanted within my price range. His customer service skills and friendly personality alone, would make me recommend anyone to visit this location. Being that this was my first time purchasing a car, Devin made my experience spectacular and such a smooth process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service and dealership

By geetzter on 7/9/2017 at 4:05 AM.

This is my 3rd automobile leased from Pacifico. The salesperson Lamont Dean went far and above his duty. It`s always a no hassle experience. The inventory is large, so there`s never a problem. Lamont ROCKS!!!!!!!!!!!. Always a gentleman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jodi was amazing

By Antonio_S on 7/1/2017 at 10:23 PM.

My experience here was amazing, I was being helped by Jodi. She helped me find the perfect car for me and at a good price! She made my experience at the dealership fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cx-5 lease

By Cx-5 buyer on 6/30/2017 at 2:15 PM.

Leased my first car here from Lamont, I came in a few times to shop and spoke with him several times until we found the car we liked. He did a great job explaining the process and laying out our options. Very happy with the service and the vehicle, highly recommend both Lamont and Mazda.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second car

By Koko1589 on 6/29/2017 at 11:04 PM.

I recently purchased my sencond car from here. Ive dealt with the same slaes person lamount dean. Hes on top of everything and tries his best to keep you up to date with the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you have decided on a Mazda, Pacifico is where to go.

By J Bran on 6/28/2017 at 4:34 PM.

I did my research on line and I knew what Mazda I wanted. I decided to call local dealers to get quotes. Bryan F gets the call and he asks all the right questions. I have my email quote in an hour. It beats every quote I have, substantially. I call back and ask can I have the quote with tax and tags and any other fees that might be involved. No problem. All the fees are in line with the other quotes I have and there still killing the competition. I go in and talk with Dahila and she answers some last minute questions and starts the process. It turns out the car the quote was written on has been sold. I figure, "Okay, here it comes. I knew it was too good to be true." She gets Shadi Dandan the General Sales Manager. He sits down, flexes his fingers and says, "Let's go find your car." After a few minutes of looking he says, "Hey, I know a guy at the dealership where the last car was from." He pulls out his phone and sends a text and continues looking. The phone chimes, he looks down, smiles and says, "We got it!" I ask, "For how much?" "Same price as we quoted you." is his reply. Problem solved. We had a question about financing. Instead of getting a bunch of confusing numbers he works at the computer, turns the monitor and shows us a side by side comparison of the two options. Problem solved. I figure I'm on a roll so I ask about trade in. They have a new system with Kelly Blue Book where they use various analytics to provide you with exactly what the car is worth to Kelly. The number is close to what I wanted to get selling it myself. Another problem solved. Then to put the cherry on the top of the cake Shadi and Dahlia tell me they will deliver the car to my house when it comes in at no cost to me. This is the real deal folks. Every word of this story is true and I've never experienced this kind of service buying a car in my life. I'm 63 and have been down this road plenty of times. The bottom line...If you're thinking about getting a Mazda, you are doing yourself a disservice if you don't talk to Pacifico. I kid you not!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and efficient process buying a Mazda3

By Robert Nelson on 6/10/2017 at 11:49 AM.

Arrived 15 minutes early for my appointment and was helped immediately. Jodi Delia was friendly, fun, and knowledgeable. I knew what I wanted. Jodi listened and provided great service. The entire process was fast...I needed to get to work and Jodi and the whole team worked to get me out fast. I drove off the lot in my new car two hours after I walked in. Promised to say that it NEVER happens, but it did on this Tuesday morning. Would not change one thing about the experience. Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By erikah418 on 6/10/2017 at 8:01 AM.

I bought my very first car and Mike helped me through the whole process! Such a friendly, helpful and great guy. definitely recommended!!! and i'm more then happy with my first big purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service in all areas, shadi wonderful Manager

By lillian1945 on 5/24/2017 at 9:12 PM. Helped by All Pacifico For Salesmen, managers, finance managers, and even, service techs- I have been a recent employee.

Shadi and newest manager excellent and Dahlia Wilson excellent customer services and salesmanship/saleswoman, perfect professionalism. . I was a recent of Pacifico Ford, and know all of ford, Mazada and Honda Managers, salesmen, corporate, and business administration and office clericals. Plus I have been a loyal customer for 19yrs, purchased all my cars from ford even my sons ford explorer and sent many customers there who where very please. Also I have worked for ford 9yrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Process. Got exactly what we wanted without hassle!

By MSZ1978 on 6/2/2017 at 2:05 PM.

We had a great experiences leading our new CX-9 from Pacifico. Jodi was wonderful to work with, respected our time, knew everything about the vehicle, didn't put any pressure on us and got us exactly the vehicle we wanted even though it wasn't in stock. The pricing was great without a lot of haggling and the business office had everything ready to go making the pickup a smooth process with no surprises. Would recommend to anyone looking for a Mazda in Philly.

I would recommend this dealer.