Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.8  
Friendliness
4.1  
Overall Experience
3.8  
Price
3.9  
Quality of Work
3.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection visit

By Sandra Johnson on 11/16/2017 at 2:55 AM. Helped by John Carapetyan.

Very good experience. Everyone is very friendly. I like how they keep me informed on what my car needs in maintenance and will give me a ride home and back when the work needed will take a long time. Very very happy with your dealership. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By pnpmuscarella on 11/15/2017 at 2:13 PM. Helped by JT.

JT was extremely helpful and made the experience of buying my first new vehicle smooth and easy. The finance department went above and beyond and was able to get me exactly what I wanted in a payment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, great service!

By Paul on 11/14/2017 at 9:17 PM. Helped by Aaron Caswell.

We were completely satisfied with all aspects of our car buying experience. Aaron provided excellent service and could provide answers to all out question on our new Bolt. We love our new Bolt!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By cvzeke5 on 11/13/2017 at 10:21 PM. Helped by John C.

Personable service from John C.., whom I worked with to service my 2016 Camaro 2SS. He was able to find and fix the main problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing a 2018 Equinox

By george/racer3 on 11/10/2017 at 3:04 PM. Helped by Tony Caradonna.

Tony made it very easy for us to decide to lease. He gave us quotes of cost of buying verses leasing.He pointed out our ages etc.We choose the color and he had one that had a few miles on it.We signed on one day and the following day all the paper work was done and we picked up our vehicle. He went over the Equinox with us and explained how everything worked. He told us if we had any questions to call him. He was friendly,informative, not pushy and had the knowledge we needed. He is definitely an asset to Paddock and we will recommend him to anyone we know that is interested in buying a new car.This is the second car we have bought from Paddock.WE will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

And fast and courteous

By Red truck guy on 11/9/2017 at 12:25 PM. Helped by John in the service department.

A lot faster than what I expected and very courteous and knowledgeable I was also shuttled back home and picked up when I called and the price that I was quoted was right in line with all the other stores that I inquired , With peace of mine that a reputable shop was doing the work.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

quick and easy

By Dougm on 11/8/2017 at 2:09 PM. Helped by Eddie and Tom.

Turned 2016 Equinox and updated to a new lease with a 2018 equinox. The pricing was not what was agreed upon but the vehicle was very nice .

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

in for service

By Trax on 11/8/2017 at 12:10 PM. Helped by Mark.

They got us in very quickly but could not find the problem . We did get a loaner vehicle and when we went to pick it up the next day . We were told did not hear the problem and when it does it again to bring it back in. This is frustrating as the noise does not happen all the time. The service manager was absolutely GREAT to work with he was understanding and apologizing. I am frustrated because the problem could not be corrected, NOT his fault .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

paddock made servicing my truck a pleasent experiance

By matttonya1 on 11/1/2017 at 7:12 PM. Helped by christine.

I made an appointment 1 week in advance. I needed a new York inspection,oil change,tire rotation. they got me in as soon as I got there. I was finished within 30min.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service personnel was very friendly and courteous!

By Emily on 11/4/2017 at 8:30 AM. Helped by Audrey.

I was at the dealership for service on my radio, Everyone was friendly and helpful. Service area was clean. I was very satisfied and will continue to shop for new vehicles at Paddock. ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By Yankee123 on 10/31/2017 at 2:59 PM. Helped by Joe Hollinger, Mike Tarnacki.

Our sales person was very kind and knowledgeable. I will continue to go back here for both service on the car as well as purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By philip gervase jr on 10/27/2017 at 1:54 AM. Helped by dont remember.

Service personnel very courteous and friendly with great smiles. I was at the dealer for free oil change and tire rotation and safety recall notification. The estimated time was exactly what I was told would take.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy and knowledgeable appointment.

By Trax on 10/24/2017 at 11:35 PM. Helped by Linda Monaco- sales person.

Paddock Chevrolet was a very positive experience. Everyone at the dealership was helpful and friendly. Linda Monaco went above and beyond to make sure I was happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

OUTSTANDING experience with Paddock Chevrolet service dpt.

By James Robertson on 10/19/2017 at 9:06 PM. Helped by Mark, Coco.

My recent experience at the service department was outstanding. The speed with which your staff was able to accept my vehicle and secure a rental truck was impressive. The repair was done in a timely manner, and the car has never run better. Special mention must be made to Coco (spelling?) in your rental department, who found $11 in cash in the rental truck. She called me right away before I was far from the dealership, and even came outside to hand-deliver the cash which I had left behind. Everyone was friendly and courteous at every stage of this experience. I will DEFINITELY be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

" Great svc rep"

By 15' impala on 10/19/2017 at 6:36 PM. Helped by Cristina Marano.

My service rep, Cristina Marano, was very professional and helpful, especially especially in clarifying an offer I received from my GM credit card & getting my proper rebate.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Let's talk about the management.

By Anonymous on 10/5/2017 at 8:22 PM. Helped by Donald Sherwood, Coco Bell, Chuck Briggs.

Alright so let's talk about the management. The service director, Chuck Briggs, does absolutely nothing. He's a man who has a degree in botany (according to his Facebook) running a service department. Tell me how knowing the difference between an oak and pine is going to help you make a decision about my car?? Useless. Th service manager, Don Sherwood, seems to have a serious temper and doesn't seem fit for the position. He clearly gets stressed out way too quickly to be working with angry customers. The rental agent / customer care manager. Where do I start with this one!? Coco Bell. This is the girl who walked out of a closet with a man as I was waiting at the counter knows absolutely nothing about her job. She seems more concerned about her phone and the boy sitting next to her than the customers and their concern. Why is she the customer care manager when she has no vsre for the customers??? Th management ther has NO idea what the bell is happening. I would never recommend this place. Ever. If their management gets angry easily and their customer care manager who cares more about a quickie in the closet than her job is how that place is run, Duane Paddock should rethink his hiring team.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Not painful

By Flannel on 10/3/2017 at 1:00 AM. Helped by Greg Johnson.

Salesman did what I asked and did not pester me - got me the information I asked for in a timely manor and followed through with the sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great team. No worries at this dealership.

By John J. Lavin on 9/28/2017 at 1:34 PM. Helped by Greg Johnson.

Do you due diligence before buying. I always do, yet I keep returning to Paddock because the dealership keeps beating the competition in price and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevrolet Traverse

By Rose M. on 9/27/2017 at 3:36 PM. Helped by Mr. Jeffery Wasik, Assistant Marissa.

Mr. Jeffery Wasik, his assistant Marissa, and Paddock Chevrolet gave me exactly the vehicle I was looking for and more. Mr. Wasik's knowledge of Chevrolet vehicles and options available is second to none. I am a returning customer and will continue to purchase vehicles from Mr. Wasik; in addition, I will refer him to everyone I know. I love my new Traverse and I love the whole experience of driving it. I can sum up my experience with Paddock Chevrolet and Mr. Wasik in one word: outstanding. Everyone was respectful, courteous, and knowledgeable. Thank you Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No high pressure

By marlene1955 on 9/21/2017 at 2:16 AM. Helped by Eddie Acosta and Mike (financial person).

Eddie Acosta, my salesman, answered all my questions and also made me feel very comfortable. Eddie did not rush me and was very patient with me asking possibly the same question again and again.

I would recommend this dealer.